The complaint has been investigated and
resolved to the customer's satisfactionResolved Cox Communications — I need a new hdmi cable box
resolved to the customer's satisfaction
I bought a 42" HD1080P widescreen TV. My present cable box needs to be replaced with an HDMI box. It took forever to speak to a CSR who said the old box could be exchanged for a new one - just go to a Cox store. I'm 73 and handicapped. My nephew, who's an educated technician, offered to do this job for me. After traveling to 5 Cox Centers (Tel.# was not given to see if box is in stock), the cable box I needed wasn't available. I made 6 calls to Cox and finally spoke to a CSR who said (after checking with his supervisor), demand for an HDMI Box is so high, it will be "sheer luck" to get a box when going to a store. A customer needs to keep going back. This is unbelievable! No wait list? Who has time (and gas money)? To request a Cox tech to exchange the box at my home (with a charge), who knows when a box would be available. This Cox service is deplorable. I've had Cox for 6 years (TV/cable/internet/phone) and have been satisfied with the company. After this experience, I may decide to switch service. Can you help me with this problem? Also, please educate your CSRs to advise customers the scarcity of a box exchange. A long wait! Truth equals trust. Thank you!!!