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1.4 672 Reviews

Cox Communications Complaints Summary

67 Resolved
604 Unresolved
Our verdict: With Cox Communications's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1:24 am EST
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Cox Communications false billing

.From necessity rather than choice and because of monopolistic companies dominance and control I have been a subscriber to Cox Communications cable and Internet service for some ten years in Las Vegas.

. My experience has been that of constant complaints for over charges, escalating bills, rude customer service, false representation of quoted rates for service, deception and misleading information. all without fair explanation. .

As a disabled senior citizen with excellent rental and bill payment history. i therefor add this complaint to a long list against Cox Communications and other media controlling entities".

|.My current bill for services is $78;.56, i am being overcharged by $59, .34 to - $137.90

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M4RK
Scottsdale, US
Apr 10, 2013 5:28 pm EDT
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Maybe you should cancel your cable completely and go outside.

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7:07 pm EDT
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Cox Communications awful customer service

Where do I start. Dealing with these people has been one huge headache. I called to find out information about my bill and compleatly got the run around. They will try to tell you that they cant change your account because you are locked into a contract, they dont do contracts there so that is a compleate lie and when they find out that you have already found out information they will be extreamly rude to you. Everytime I ask an employee their name or employee number they rufuse to give it to me. When I ask to speak to a manager or supervisor they give me the run around or simply say that a supervisor cant help me. A friend of mine is paying 70$ for the same bundle I am getting and when I went through the lady she went through I was told to have them unlock my account, when I asked them to unlock it they refused to. They have terrible customer service and are very very rude to the point of just refusing to even help you. I have called numerous times to try to change my account and find out information and everytime I call I hear somthing different. They have never helped me or even answered my questions truthfully. I have every intention of changing cable companies and honestly I should have never went with them in the first place. I have never had trouble with a company like I am having with this one. If you can avoid them, do!

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10:54 am EDT
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Cox Communications repeat of the same program every week

Repeat of the same programs, they will show the program on a Monday and you will watch the same program the next week and the same exact show will be on again. There is no way that evey week you have to be subject to same show if I've seen it once than that's enough. Customers pay cox cable alot of money to have cable network to have to watch the same show over and over, also everything is reality TV and than they still show the samething over on reality TV I would like a better verity and not have to watch the same thing over and over and over again. Please! Help!

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4:16 am EDT
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Cox Communications billing incompetence

3/26/12 9:15 am called cox re: interference and tv picture momentarily going black.
3/27/12 first repair response — advised that monthly billing would be reduced from $120. to $92.46 per mo. replaced splitter
experienced continued problem with reception momentarily blacking out
4/1/12 second repair response — approx 6pm a second splitter (outdoors) replaced and installed lg. black box.
4/5/12 third repair response — experienced continued interference after service call.
4/20/12 fourth service response — finally the problem was resolved. small motorola black box installed.
Was advised on 4/20/12 by "eric" that the monthly bill would be adjusted to $92.27 / mo. bill received was $122. plus
Contacted billing of the over-charge and was instructed that the total would be adjusted on following bill.
5/14/12 next bill debited from accnt. was $122.89
Rather than continuing the promises by cox of an adjustment, we merely terminated service. it's obvious that cox promises to rectify a problem, but refuses to correct it.

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And the problem is?
Auburn, US
Jul 07, 2012 4:52 pm EDT
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You know it's been learned by many people already about many companies, that you go into the local office to get something like this taken care of in person. That was your mistake. Does not matter who the company is.

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And the problem is?
Auburn, US
Jul 07, 2012 4:46 pm EDT
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You need to see if you have a bad service line feeding your house, and also they need to do a noise check to see if you have any loose connections on anything inside your house that could backfeed interference from another outlet and affect your digital picture. Also you need to make sure you have no store bought cables as this will do it every time, and that your lines are not split in the wrong fashion where it can cause your signal to drop to where it causes your tiling and black screen. I could go on and on with possile causes, but these seem to be the main causes. One other one is make sure your box is hooked up to a grounded outlet. Those boxes are designed to work on grounded outlets. Not ungrounded ones. Have someone put a polaraty tester on that line to see if you line is grounded or not. Those boxes are very sensitive. Not only that it could be a box that took a voltage spike and need's swapped out for a different one.

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12:15 pm EDT
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Cox Communications discrimination

That whole company is just full of crap. They make promises they cant keep and charge you for every thing they can get legally. Their favorite 2 words are apologize and sorry. Their favorite phrase is there will be an additional fee for that, which is not that small.

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Auburn, US
Jul 07, 2012 5:15 pm EDT
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And the rest of us reading this feel the same about you! You not once ever mentioned what your issue was. That means your compalin don't mean a thing. You either work for AT&T or Defect TV.

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MauiAL50
, US
Apr 22, 2012 10:14 am EDT

They use scripted questions so that all interviews are the same. This cuts down on discrimination charges since every applicant is asked the same questions. As for the rest of your complaint, you saw a total of ten people in the office, out of how many?

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Cox Communications bundle packages

Cox Communications is the most unethical company I have ever dealt with. Not only that, but they have a total lack of concern and respect for their customers. I could fill pages with evidence. But the reason I'm posting this complaint today is because I just found out that the whole time I was signed up for one their "Bundle" packages, I was not getting ANY discount on my services. The reason? I do not have digital cable. That's right. Even though they lead you to believe that if you sign up for all three services - cable TV, telephone and internet - with Cox, you will receive a discount that you would not receive if you did not have all three services, you will NOT get ANY discount or those services unless you have DIGITAL TELEVISION! You will pay the same amount as you would if you only got one or two services from Cox. I called their service rep and demanded to know where that information was when I signed up. He could not tell me and I still have not found it.

Not only that, but they led me to believe my phone service would be cheaper than Qwest. That is, if you don't count the taxes, fees and surcharges they fail to mention! Their cable TV is the biggest rip-off ever. Sixty-seven channels and at least 5 of them are now blacked out. The majority of the rest of them aren't even worth watching. I just cancelled my TV and phone service with Cox. And if I can find another internet service, I'll cancel that also.

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And the problem is?
Auburn, US
Jul 07, 2012 5:11 pm EDT
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Sounds to me you just jumped into something without really looking at what you was going to be getting. It's YOUR job to see what it's all about before you order it. I would have done my research before getting something I was not sure about. I have their internet, and it's great. I don't change my services here and there. My bill stays the same every month, unless there is a yearly increase like everything else out there. I would think by now people would have much bigger priorities to complain about than cable. Come on, gas goes up and down all the time. not to mention other utilities keep going up. If you think about it, the cost for monthly cable is nothing like some people's bills for cell services which are over $200 a month. Give me a break about picking on Cox.

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1:41 pm EDT
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Cox Communications misleading pricing

Cox does not list all their pricing for their advertised services and does not list the prices associated with the hardware rentals either. This leads to a consistent increase of prices between the initial contact to the "confirmation call" which is really just another attempt to upcharge the services you are trying to order. I had to finally cancel the order altogether when the various fees and changes to pricing, especially for non-listed services/equipment ended up almost $100 higher per month then what it started at.

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Cox Communications lied to 3 times

Went in to the location on rancho in las vegas sign up for new service was quoted 84 dollas for 6 months ( first lie) Employe said the would be on on monday to hook everything up (second lie) about one week later went to hook boxes in house nothing was working called cust service they said that they wernt sure it was even if cable was in the street told me it would be four days before they could come out and the bill would be ajusted (3rd lie) in the mean time i recived my first bill $123 not the price i was quoted and my cable was not even hooked to my house call they said the have no speicals at what they quoted me went on the the intenet with in 5 mins found better prices than i was qouted wow how can a company get away with this

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2:41 pm EDT
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Cox Communications free mcafee security suite

Mclafee security suite provided though dix is garbage. Apparently unfinished and containing bugs. Mine updates several times a day and a pop-up appears in my lower right corner throughout the day stating "your computer is at risk" proceeding, i'm further told, "real time scanning is turned off". Every attempt to turn it on fails as it turns itself off quickly afterward. Mvt is a waste of time. After running it, i'm told I have several unresolved threats and then i'm led to a sales page where i'm offered to purchase their regular security suite. What a joke. Do not get dix internet service if the deciding factor is their free security suite. I am keeping their internet service. It's the fastest most reliable internet service around here regardless of the garbage they peddle along with it or their less than capable customer service department. I found norton 360 is the best security suite available today and worth the price. It is absolutely 1000% superior to the "free" mclaffee junk offered with dix. Once again, "you get what you pay for".

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Update by JoeSchmow
Mar 23, 2012 7:22 am EDT

DIX decided to promote their internet service with a "FREE" security suite, and further chose McLAfee to provide that service. DIX is the marketeer. DIX peddles the garbage as a benefit to buying their service. DIX.

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And the problem is?
Auburn, US
Jul 07, 2012 5:18 pm EDT
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How is this Coxs' fault? No one makes you take anything but yourself. You use whatever virsue protection you want. Blame Cox for everything, how rediculous.

DevilsAdvocate
DevilsAdvocate
Tampa, US
Mar 23, 2012 6:48 am EDT
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is your complaint about COX or McAfee? - seems a shame to "complaint label" a company that your happy with. To McAfee FREE yes, you get what you pay for

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12:35 am EST
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Cox Communications unreliable service

Up until about 6 months ago my cable television service was excellent. I have the cox bundle, with tv, internet and phone service and I pay a very high monthly fee for these services. I am not sure exactly when it started, but suddenly there were cox commercials soliciting new customers on every single channel, nearly every commercial break. I think that cox has too many customers, because my television service quality has deteriorated drastically. I have the dvr service allowing me to record two shows at a time. During the daytime (When many people are at work) my television service works fine. However, almost every evening cox jams up one of the dvr recording signals. So, when I am thinking that I am recording two shows, my dvr is actually recording only one show. This happens every night. I have gotten into the habit of resetting my cable box just before prime time, but when I do that, both channels being recorded become pixilated and the sound becomes full of static, to the point where I cannot understand a ding-dong word.
It is quite obvious that cox does not have the capability to provide service to everyone who has signed up, so they use gimmicks to reduce the ability of customers to use the services that they are paying quite a bit of money for.
Also, my internet is often not available saturdays. Only one light comes on the modem, and I am unable to use the internet all day saturday. When I call cox they tell me that they will send someone out monday, but I always know that I will be able to use my internet by sunday. Poof, it's magic. Why can't I use my internet when I pay for it?

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NumberOne
, US
Jun 25, 2018 4:27 pm EDT

COX ('San Diego South') has left us now (again!) without service for almost 2 weeks!

The landline is dead (despite our paying for it, and needing it for overseas calls) again;this happened 2 times before. I needed to schedule an appointment and chatted among others with a rep 'Miles". The earliest available would have been this morning he said, I took it and waited and waited.

Close to the end of the appointment window I chatted with another rep (Cindy C) to find out if the service person still would come. Cindy was 'unable to locate our account' - I provided her with the same and more! info than the previous 2 times I contacted their office in the last few days.

It took her 25min to tell me she couldn't find the account and referred me to another department. I 'hung up' on this terrible chat and called in. This person was more competent, found the account within seconds and told me that 'Miles' put me down for next week but gave me the wrong date.

Anyway. There will be another half day wasted on Cox this time around to fix a problem. They were able to fix the same problem last time from their side (a switch was off I was told; but this time Miles and the guy I previously chatted with didn't seem to want to have that checked and insisted on a service visit instead.

What a joke.

From my experiences with them I came to the conclusion that COX sucks.

I wish there was an alternative available, but... Thank you FCC for allowing all those viable competitors! (just kidding)

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Cathy Stevens
El Cajon, US
Mar 07, 2012 3:04 am EST

Here I am again, still no resolution from COX CABLE EL CAJON SAN DIEGO, my emails have disappeared, customer service at COX is a JOKE. After spending more than an hour on the phone with them yesterday, and again TODAY, the phone just somehow disconnected. STILL no resolution! Does COX care about customer retention? NO. As I said before, as soon as I get a minute, COX INTERNET will be GONE!

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CStevens
El Cajon, US
Mar 06, 2012 6:59 pm EST

Service from Cox is HORRIBLE, same goes for their customer service reps. My email has been down for more than a day, customer service informed me they will call back in 72 hours. 72 HOURS? I bet they don' t call back and I would bet I don't get the important emails I was expecting. Cox might want to re-train their customer service reps as well as their supervisors (to whom I complained to after the CSR was rude), on customer retention, customer satisfaction, customer loyalty. Wait, never mind, when I get a few minutes I will get rid of Cox once and for all. I had NUMEROUS never ending DVR box problems, come to find out they outsourced to a company out of the US and have had nothing but problems. So, I got rid of COX TV, COX phone, NEXT will be internet. Good bye Cox!

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6:56 pm EST
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Cox Communications oustanding balance

To whom it may concern; plesae forward to the proper department for action!

This is to follow up on the ongoing issue of this $2, 027.17 cox telephone bill that I have been dealing with now for almost a year. I just recently received another notice from cpa your collection agency out of dallas, tx regarding this bill and have not responded back to them yet, but will be here shortly. As I have mentioned in my previous emails, mr. William leblanc ran up these charges in my name. My last communications with cox cable was that a police report was needed in order to pursue mr. Leblanc for the outstanding balance.

After receiving the notice from cpa, I contacted the south windsor police department to fill out a identity theft report and they gave me a case number #p201104209 and then proceeded to tell me that they would file a report, but it was out of their jurisdiction, and to get back in contact with cox communications and they would have to pursue mr. Leblanc criminally for the services that he ran up.

Because the residence is in somers, cox will have to turn this over to the state police in somers that has jurisdiction.In the meantime, I would like to have cpa clear my name from their system and stop sending notices for the outstanding bill. If any negative information shows up on my credit reports, I will be contacting an attorney for further action.

I have done everything that i'm suppose to do according to connecticut state law and everyone has passed the buck and referred me to someone else. This has gone on long enough and I would like for someone in authority there are cox cable to take a look at this and pursue what ever avenues are necessary to rectify this issue, clearing my name and prosecuting mr. Leblanc to the fullest existent of the law, not only for the theft of services, but also for the theft of my identity, and all the aggravation that he has caused.

Should you have any questions please feel free to contact me at this email address. I will be forwarding a copy of this on to the connecticut office of consumer protections, and cpa.

This is some what it says under connecticut state law regarding idenity theft: sec. 54-1n. Complaint by victim of identity theft. Law enforcement agency's responsibilities. Any person who believes that such person's personal identifying information has been obtained and used by another person in violation of section 53a-129a of the general statutes, revision of 1958, revised to january 1, 2003, or section 53a-129b, 53a-129c or 53a-129d may file a complaint reporting such alleged violation with the law enforcement agency for the town in which such person resides. Such law enforcement agency shall accept such complaint, prepare a police report on the matter, provide the complainant with a copy of such report and investigate such alleged violation and any other offenses allegedly committed as a result of such violation and shall, if necessary, coordinate such investigation with any other law enforcement agencies.

10.3-1 identity theft - - & sect;§ 53a-129a, & sect; 53a-129b, & sect; 53a-129c, and & sect; 53a-129d
Revised to april 23, 2010
Note: this instruction is for crimes committed on or after october 1, 2009. For the instruction for crimes committed before that date, see instruction 10.3-1a in the archive.
Note: identity theft is defined in & sect; 53a-129a. The degree of identity theft depends on the value of the items obtained and the age of the victim. See & sect; 53a-129b (First degree) ; & sect; 53a-129c (Second degree) ; & sect; 53a-129d (Third degree).
The defendant is charged [in count __] with identity theft in the (First / second / third) degree. The statute defining this offense reads in pertinent part as follows:
A person commits identity theft when (He/she) knowingly uses personally identifying information of another person to obtain [or attempt to obtain] , in the name of the other person, (Money / credit / goods / services / property / medical information1) without the consent of such other person.
For you to find the defendant guilty of this charge, the state must prove the following elements beyond a reasonable doubt:
Element 1 - knowingly used personal identifying information of another person
The first element is that the defendant knowingly used the personal identifying information of the complainant. A person acts "knowingly" with respect to conduct or circumstances when (He/she) is aware that (His/her) conduct is of such nature or that such circumstances exist.
"personal identifying information" means any name, number or other information that may be used, alone or in conjunction with any other information, to identify a specific individual including, but not limited to, such individual's name, date of birth, mother's maiden name, motor vehicle operator's license number, social security number, employee identification number, employer or taxpayer identification number, alien registration number, government passport number, health insurance identification number, demand deposit account number, savings account number, credit card number, debit card number or unique biometric data such as fingerprint, voice print, retina or iris image, or other unique physical representation

thank you for your help

Michael perry

from: michael perry
To: cox ecare new england
Sent: wednesday, december 7, 2011 7:49 pm
Subject: re: general questions (Kmm9096485v79858l0km)

keith:

Thank you for getting back to me and I understand that cox has policy in place to verify individuals identity when they call into make adjustments on their accounts. Why cox doesn't record all phone calls 100% is something that baffles me, and is something that cox should maybe address.

At this point I plan to contact the dpuc and not go back and forth with the somers police, and cox cable. All I can say is that connecticut state law says that if you believe you have become a victim of identity theft, you have the right under state law to file a report and have it investigated.

Its unfortunate that I find myself in this position, but I guess this is what is going to take to clear up the $2, 000 telephone bill that the accuser ran up in my name, and now I have a collection agency that is going to post this on my credit report if it is not rectified soon.

Michael perry

from: cox ecare new england
To: "[protected]@yahoo.com"
Sent: wednesday, december 7, 2011 6:19 pm
Subject: re: general questions (Kmm9096485v79858l0km)

dear michael perry:

Thank you for your reply.

Please note cox is not giving anyone a run-around. We do not record 100% of our customer calls. We have the proper processes and policies in place to verify customer accounts and protect the privacy of our customers. According to the information you provided, your roommate called cox and pretended to be you and provided your information to access your account to make changes, unbeknown-st to you and to cox. Based on this information, to pursue this matter further, you would need to file a police report. If the police open an investigation to look into the matter, they may contact cox directly. If they require access to our internal documents, they would need to subpoena cox for the information.

Unfortunately at this time we are unable to do anything additional until a police report is filed.

sincerely,

Keith l.
Cox e-care specialist
For online support, please visit http://www.Cox.com/support/

original message follows: —

Now, I feel like i'm getting the run around. I was in contact with the somers state police yesterday and was informed that I need to start this action on your end, because they didn't feel that it was an identity theft case. It is my understanding that all the phone conversations that come into cox cable to do anything on a customers account is recorded go prevent things like this from happening.

according to connecticut law, i'm in my legal right to file a police report http://www.Ct.Gov/dcp/cwp/view. Asp?A=1629&q=289488&pm=1 if I believe that I have been a victim of identity theft, which I believe I have and have it investigated.

Just because you live with someone doesn't mean that they have the right to change anything on your personal accounts without your authorization.In my opinion once something like this is brought to the attention of a company like cox cable, they should have a legal obligation to start an internal investigation and report the findings to the state, or local police departments upon the request of the victim, especially when they talked to a cox representative over the phone not some automated computer system.

I understand that your hands my be tied, but I don't want to be caught up in the run around attempting to rectify the problem. I will wait to hear back from you, before I forward this complaint on to the department of public utility controls that regulates like cox cable.

If this is not something that is in cox cables policies, it might be something that the company may want to consider adopting, and maybe the state should adopt this as part of their identity theft bill.

Thank you,
Michael perry

From: cox ecare new england
To: "[protected]@yahoo.com"
Sent: wednesday, december 7, 2011 11:19 am
Subject: re: general questions (Kmm9095511v74605l0km)

dear mr. Perry:

We are sorry to hear about the unfortunate circumstances you are facing with your account. We are required to follow specific verification procedures when accessing customer accounts. Additionally customers may access their own accounts by entering unique account information via our automated phone system and website.

Once an account is verified by an account holder or authorized user, we have access to make changes and provide account information to the verified party. If your roommate used your identity to gain access to your account and made changes to it, the only way to seek retribution for this would be to file a police report against them for identity theft. Unfortunately our hands are tied on our end and we are unable to remove the outstanding charges from your former account without an active identity theft case number from your local police department.

Sincerely,

Rodney l.
Cox e-care specialist
For online support, please visit http://www.Cox.com/support/

previous reply follows: —

Thank you for getting back to me on this matter. Please inform the appropriate personnel that I would like to have a identity theft case open on this matter if possible once you have had chance to look into the matter.

Once again thank you!

Michael perry

from: cox ecare new england
To: "[protected]@yahoo.com"
Sent: tuesday, december 6, 2011 5:27 pm
Subject: re: general questions (Kmm9085760v89623l0km)

dear michael perry:

Thank you for your recent e-mail to cox regarding general questions for
Other.

We truly apologize for any inconvenience this has caused. Due to the
Nature of this inquiry, we have sent a request to our collections
Department for further assistance. A representative will contact you via
E-mail or by telephone if additional information is needed.

thank you again for contacting us via e-mail. Please let us know if we
Can be of further assistance.

sincerely,

Rodney l.
Cox e-care specialist
For online support, please visit http://www.Cox.com/support/

original message follows: —

form message
Subject:
General questions
Detail:
Other
First name:
Michael
Last name:
Perry
Email address:
[protected]@yahoo.com
Phonecode:
[protected]
Alternatephone:
[protected]
Addressline1:
104 berry patch
City:
South windsor
State:
Ct
Zipcode:
06074
Ssn4:
6632
Customerinquiry:
To whom it may concern: my account has been involved in a civil case
Over the last 10 months. I recently contacted the connecticut state
Police to file a identity case, but was told that because I was a
Roommate of the individual that I was attempting to file a case on it
Was not an identity case, and I continue with my civil case. I strongly
Disagree, due to the fact that individual called cox communication
Pretending to be me over the phone and changed the phone service in
Order to run up a telephone bill of $2, 025.17 that is now in the hands
Of a collections agency (Cpa) out of dallas, tx reference #[protected].
From what I understand, all communications are recorded in the event
That someone is pretend to be someone else, which in my opinion is
Identity theft, regardless what the state police may think. Under the
Connecticut state law, it states that if you believe that you have been
A victim of identity theft, as a resident of the state you have a right
To file a case. This case might have to be started on the side of cox
Communication. They informed me that I should get in contact with cox
Communication to see if they would be able to help me in this matter.
William leblanc is the person that this case is aimed at residing at 203
South road somers, connecticut please get back to me at your earliest on
This matter. The best way to contact me is via email
[protected]@yahoo.com thank you for your help! Michael perry
Reenteremail:
[protected]@yahoo.com
Accessmycoxaccount:
Yes
Over13:
Yes

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Tin C.
Los Angeles, US
Jul 16, 2012 8:55 pm EDT

I've contacted COX Sales Rep yesterday night to order the basic internet service. As normal, the rep tried to get me to buy additional services/bundle deals, which is very annoying. During the call, I gave out my credit card number. However, the call got dropped in the middle of the deal. I did not get a confirmation number from the rep; and vice versa, the rep has not got my SSN for background check, for opening a new account, as she's mentioned earlier. The rep did get both my home phone and cell number in the early stage of the call in case the call got dropped. She didn't call me back as well as I was unsuccessfully reconnect to them.
I felt uneasy about this. And sure enough, when I checked my credit card transactions tonight, I saw an unauthorized charge from a company named, TEC Savology Tech. I searched online and found out this company makes router. From what I learned yesterday, the router is supposed to be an promotional item with the deal of openning an account with COX (which I don't need or care for). Regardless, the order didn't get completed, and it should not be considered a sales, yet. I am glad that I checked my account and found out what's happened early enough to prevent further damage. Chase's customer service has professionally taken care of me. Furthermore, they inactived my account right away and will send me a replacement card in 2 business days.

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NOTGETTINGTAKEN
, US
Nov 07, 2011 5:57 pm EST

Cox Advertised up $300.00 Visa Card Rebate when switching from Dish or any other service... I switched and was all pumped up about it because the way i saw it was I would not only break even but get an extra $100 since i had a $200 cancellation fee with Dish... you make the transaction and they say your eligible... They didnt say anything about a rebate form and i did not receive one in the mail... so 2 + months later i call about it and GUESS WHAT... they are sorry they will send me the information there intent was not to try and have us forget... So yeah now I have to wait for the form and then send it out which they say it will take several weeks to receive... and this is after I have to try and find the rebate form cause they were suppose to email it to me after we got off the phone...GUESS WHAT ...I still dont have it and it has been a couple of hours!

Sometimes i wonder if they do this intentionally... hoping the consumer forgets...,

Att did it to me awhile back saying my rebate form had the incorrect address on there mailer so they never received ... It would not have been processed if I had not checked on it... That is the same thing going on here... they have no information on my rebate and if i would not have called i would have never received it... Thats a lot of money for entertainment and i think they need to realize people dont have to have their products.

As for proof... there is none cause they didnt send the paper work!

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8:06 pm EST
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Cox Communications billing

I ordered a cox bundle in july 2011 because my year was up and it was time to renew.In september my landlord informed me that beginning december 1 my rent would be increasing by $75 bucks which is something I could not afford nor did I want to as I was already overpaying. I gave my landlord notice that I would be leaving november 30th. I found a place that unfortuantely fell through at the very last second. Called cox and all my other utilities to inform them that instead of transferring I would be cancelling as I was now homeless but as soon as I found a place I would call for services. Cox actually charged me $80 for an early termination. I have been with them since they arrived in newport rhode island and had I had a home I would have them now. They did offer to let me pay for services that I did not have so I wouldn't lose my account and get this charge (Seriously pay for something you don't have?) anyway, found a house dec 3rd and verizon just completed everything. I will never go back to cox under any circumstances. My situation worked out as I knew it would but what about people who are losing their jobs and homes, this is cox's way of treating customers? I'm all for paying what I owe but since that bill is in advance they would've had owed me money without that fee. (Guess I just answered my own question). Shady and corporate greed at it's finest. Bring on some cable, medical insurance, electric and gas competitions to knock cox blue cross and national grid down a peg!

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Melanie
,
Oct 25, 2008 9:29 am EDT

Cox Communications Billing Dept does not know what they doing. Do not send them a check by mail someone there sole one of my checks and washed it and re wote it. Pay through your bank not through them. Don't give them access to your bank account. I am having so much trouble getting a correct bill from them. I do not know where there getting there figures from. Then when I do get a bill it is for 2 months instead of one month. WHAT ARE THEY DOING? Someone of authority needs to check these people out. I have just about had it with them.

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K.Davidson
Scottsdale, US
Oct 05, 2010 10:53 pm EDT

So I call Cox Communications this evening to tell them that I got a notice my bill is due and I would like to pay it on the 15th. The CSR tells me that I have to look at your account and see if that is possible, so I said okay. She then tells me that due to my being delinquent they can not help me out. I was quite stunned since one my account is not delinquent, two I never had an issue like that before and they have never had a problem helping me out before when I needed a couple of extra days to pay them and lastly she told me that under since I will not pay the amount due that they are going to have to charge me some ridiculous re-activation fee. I was just completely blown away when I was told this, I mean I have been a pretty loyal customer since moving back to AZ almost four years ago and this is how they reward customer loyalty. The best part about the conversation I had with their CSR is when I asked her how long do I have until my services will be shut off? She tells me the 13th, seriously you couldn't give me two days to pay you the amount that I owe you. What a joke Cox Communications is. All I have to say is that these guys are ###. I am pretty sure I am not the only one who has encountered problems like this. I can only hope that someone who has the power to make a decision at Cox pays attention to these complaints and will actually do the right thing. However, I just don't see that happening. So here is the big "FU Cox, I am going to do everything in my power to make sure people are aware of your poor business choices. I HATE YOU COX COMMUNICATIONS!

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jnh1990
Fredericksburg, US
Oct 07, 2010 9:07 am EDT

I have been with Cox for about 3 months now. I recently received a bill with a $50 return check fee and a $25 fee. I had paid my bill on time through my bank and so I knew this could not be right.

I called billing and was asking why I had to return fees when I did not pay a second time and I had already paid my bill. They said I had signed up for easy pay and that it came out automatically.

First of all, I did not sign up for easy pay on purpose (the button is beside pay now). Secondly, why would they authorize ANOTHER payment if I did not have a balance on my account?

I asked to have these charges removed because I did not want bill pay and I already paid my bill and had a 0 balance. They told me that they would have to submit a refund request and that I MIGHT be refunded!

I think I should have been refunded right away since it is their fault for billing me for a 0 balance and then charging me a fee.

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And the problem is?
Auburn, US
Jul 07, 2012 5:31 pm EDT
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You mentioned medical insurance, gas, and electric. So how is this Cox's fault?

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zahaira
, US
Apr 08, 2009 3:44 pm EDT

It's funny that "someone" stole your check when all payments go to a processing center and never are handled by a live human. Maybe someone stole your mail...That is a very common crime now and days. There is no one to blame here not even COX. Blame the criminals that are roaming neighborhoods.

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5:43 pm EST

Cox Communications it just seems like they are so arrogant that they don't care about losing customers

I tried to return my box, remotes and cancel service. The closest office to me was in west warwick, the business office. The warwick store was closed due to the flood. I was refused at the desk along with a line of people who wanted to pay their bill or change service and we were told that we had to go to the cranston store and that there was nobody in that entire building that could help us. With gas at 3.00 a gallon plus my time and everyone else's. It just seems like they are so arrogant that they don't care about losing customers. I know they have lost me for good and everyone I can tell to change I will.

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Auburn, US
Jul 07, 2012 5:27 pm EDT
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HELLO... THEY TOLD YOU THEY WAS CLOSED DUE TO THE FLOOD. How is it Coxs' fault that the flood happened? I am sure that store and many others were closed at that time. You think they are immune to disasters? The problem is with people like you spreading lies, because you happened to be inconvenienced because of something that was not preventable, such as a flood. Oh, let me guess, the $3.00 gas is Coxs' fault also right? Oh you got a flat tire so it's also Coxs' fault right? Give me a break.

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5:22 pm EDT

Cox Communications I feel as if they are monopolizing cable television and it is not right

I brought in a converter box to upgrade to a dvr converter box for a standard definition television. The old converter box has 2 in/out connections on the back for your television and your dvd player. I asked for a dvr converter box that would also hook up to my dvd player. She gave me the yellow, red, and white, cords and said this will work. When I hooked it back up, my cable did not work. I was on the phone with the cox technical support for almost 1 hour and he said that she gave me the wrong converter box. That there are 2 types. He scheduled a service person to come the next day with the correct converter box, free of charge. When he arrived, he did not come with any converter box. He said that he could use the yellow, red, and whiter cords and connect them to the front of my tv and that would fix my problem if I didn't mind watching the tv on video 1 and the dvd play on video 2. I said that would be fine. When I received my bill I was charges $20.00 for the service call and $9.99 for the yellow, red, and white cable cords. When I spoke to billing, she said that I would need to bring in the set of yellow, red and white cords to have the $9.99 charge removed. I explained that if I did that, my cable wouldn't work. She said well, that's what you have to do. We always charge a $9.99 one time fee for the cords.

I really do not like cox cable whatsoever. I feel as if they are monopolizing cable television and it is not right! We had switched to at&t u verse and loved it. However, when hockey season came around, they could not get a contract with center ice because cox has that contract. Because my husband is a huge hockey fan, we reluctantly switched back to cox for the center ice pakcage. If they can't get you one way, they will get you another. I think it is a shame!

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Auburn, US
Jul 07, 2012 5:35 pm EDT
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I feel as if you are monopolizing with your comments against Cox. I am sure they made a mistake giving you the wrong box, but if you had done your homework before posting your comments, you would see that $9.99 is actually a good price for good quality RCA cords. You would easily pay over $20.00 at Best Buy for example. Give me a break you selfish people. Get a clue.

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6:50 pm EDT
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Cox Communications digital phone service

After 3 yrs of interupted phone service, and multiple complaints to Cox, I was promised a replacement box on my home. Regardless of the fact that this may not have solved the problem, a tech came to my home without the replacement equipment. I had advised Cox that day, that if they did not adequately attempt to fix my problem, I would leave their service. They assured me that they would send another tech out that day with the needed equipment. They never came back even after 3-4 follow-up calls, an empty promises from Cox employees. Three weeks passed, Cox never did call, contact me, or replace the box. So, I marched to another provider. After the new installation, I immediately went to the local Cox store to return equipment and cancel service. They were rude.
Now, here is the kicker. After all this, Cox showed up at my home 3 weeks AFTER disconnect, without permission to INSTALL a brand new shiny box! How can a company come to your home, damage more siding for the installation without permission? Not to mention, there is not one Cox employee that knows who their manager is, or how to contact them! No one seems to know what happened, nor do they think it is a big deal. I am fuming.

What are my options? I am now seeking to resolve these damages.

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Auburn, US
Jul 07, 2012 5:38 pm EDT
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What a bunch of lies. Employees not knowing who their managers are. You are soooooooo funny. What other lies would you like to tell us all sir? Thats what I thought.

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CoxTech1
Chesapeake, US
Oct 13, 2011 7:32 pm EDT

Hi Diane, I'm not sure what happened with your services or any damange you observed but I'd be happy to help any way I can. Could you email me the account details to coxhelp@cox.com please so I can investigate this further?

--Chris

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10:46 pm EDT
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Cox Communications international telephone calls

Please post your complaints about Cox Communications on our Facebook page at facebook.com/coxcomplaints.
Cox recently charged me $2.82 per minute for several international calls to the tune of $750. I was told later that if I had an international plan costing $1.99/mo, my reate would have only been $0.05 per minute. I appealed to Cox and was denied. Cox cut my service several times while I was supposedly on hold, and gave me terrible customer service.
I encourage you to post on our Facebook page to share your issues with Cox to a wide audience.

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Auburn, US
Jul 07, 2012 5:42 pm EDT
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I encourage people to use their brains and not believe this ###. Your mad about calls YOU made internationally. If it was me, I would calculated how much it was going to cost me for how many minutes I was on before I made my call or calls. Some of us use our brains around here. Don't blame Cox or any one else for what action you did yourself with no help from others.

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PerezDarrell
, ES
Oct 11, 2011 11:12 pm EDT
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my best friend's mom makes $77 an hour on the computer. She has been out of job for 9 months but last month her check was $7487 just working on the computer for a few hours. Read about it here CashBrave.com

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6:02 am EDT
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Cox Communications technology from the dark ages

Cox has the WORST cable service I have ever had. My husband and I have been customers for two years and we've gone through five cable boxes from them, each with it's own set of problems. Now, we have to get a new one because the one we currently have has begun scrambling the channels. Everytime we get a new box from them, we basically have to decide if the current boxes problems are grievous enough to call them about. The reason is because we know that, once they switch the box, the new one will in no way be good and may even be worse the one before. Problems have ranged from scrambled channels to the parental control blocking our access even though it isn't set to the DVR randomly not recording even though it's scheduled to.

We don't have a choice as they are the only cable company that services our neighborhood and we live in an apartment so we can't get a dish. However, if you live in an area with more than one cable provider, I HIGHLY recommend using anyone but Cox. They are the worst.

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etal
, US
Jul 06, 2013 6:27 am EDT

I too have had problems with my box. It tends to 'freeze' and unresponsive to the remote. I have to unplug and plug it to reset the box because even Cox can't get their remote reset to work on the box. At one point the cable to the house had to be replaced by Cox because they found there was an issue with it (too old and outdated). A new cable helped somewhat, but still have issues with the box freezing up from time to time.

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Auburn, US
Jul 07, 2012 5:47 pm EDT
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So let me get this straight. It's Cox's fault that your boxes keep going bad? How do we not know you are the cause of these going bad? It could be a manufacturing defect in the box? Jump all over Cox why don't you. Not once did you mention to the rest of us what THEY though the reasoning for your boxes acting up. Just be honest, did your kids spill something in your 1st box, yada yada, 2nd box accidently fell on the floor etc. Come on.

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9:43 pm EDT

Cox Communications terrible service

As ex subscriber/employee of Cox San Diego where the customer service is great I expected the same customer service in Las Vegas. Cox Las Vegas does not honor their oral agreements. They quote you one price and charge you another, don't honor their guarantees, and "some" of the representatives are very rude. At one time I felt Cox Communications had the greatest customer service training that I ever attended and this is after working in a customer service field for the U.S. Navy. Overall, I am highly dissatisfied so I discontinued my service.

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Tlja
, US
Dec 17, 2009 1:56 pm EST

For the Love of God...COX please quit torturing McDowell Mountain Ranch Cimarron Ridge with your terrible service. I've called 50 times in the last 60 days and have 30 hours invested in trying to get reliable service. Quit torturing us and terminate the contact you have with McDowell Mountain Ranch. Cox is terrible service.

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One-Unhappy-Customer
Parma, US
Mar 03, 2011 2:00 am EST
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WORST CABLE COMPANY. I've lived in different parts of the country and in my experience this is probably the worst cable company in the nation. The Cleveland Ohio customer service staff is very rude, especially Sara. They know they are your only choice in certain areas and could care less about providing good customer service. Unlike other providers, you can only reach a customer service rep during regular business hours if you have a billing issue...and believe me you will have plenty of billing issues with this company. The first time I inquired about their service they wanted a $100 deposit because they said they couldn't verify my credit. This was the first time any cable company ever asked me for a $100 deposit. I thought this was unusual since you pay for cable and internet service in advance and if one doesn't pay, I would assume they just cut your service. They told me they would hold this deposit for a year, but credited my account after the first month.? Another time I once signed up for a special promotion they were offering. When my first bill arrived it didn't reflect the discount and in fact showed a rate increase for the following month! What a poorly managed company! I've talked to many people who have Cox Communications as their provider and nobody seems to be happy with their service. It's a shame we don't have a choice when it comes to affordable cable and internet service in the 44129 zip code area. Buyer beware!

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Doresearchbeforecomplaining
Las Vegas, US
Nov 11, 2012 1:30 pm EST

Just like every other provided when you start something new you get a price reduction also know as a special. After it expires YES your bill goes up... It's call normal price. If you want the same exact service you have had for the last few months you will have to start paying full price, if not reduce your service, take less, to make your bill fit within your budget. Cable, Internet and phone are a Luxury NOT a necessity! If you don't like it, cancel your service! They don't have a contact for reasons like this... You aren't forced to keep it... Cancel and go somewhere else...

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Nicki777
Las Vegas, US
Oct 31, 2012 6:53 pm EDT
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Cox Cable in Las Vegas needs an attitude adjustment or sued for miss-representation on "bundle plans". After a few months watch your bill sky-rocket and service reduced. No one in the office cares and will try to confuse you by signing you on to other plans that are even higher when they expire. What a racket Cox has going on in Las Vegas. As long as you stay with them your bill will always increase every month and you will be told to reduce your service if you want to reduce your cost. They got you! Don't go there...boycott! What a scam...

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And the problem is?
Auburn, US
Jul 07, 2012 8:31 pm EDT
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It's a shame you put that nobody likes them, which can't be true. Some maybe depending on their experience. But all...no. I think your trying to stir the pot quite a bit. Some reasons these poeple are unhappy, because of issues they have caused themselves with their service not working correctly.

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Auburn, US
Jul 07, 2012 8:27 pm EDT
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Why on earth are you on here trying to get their attention? Go down to the office to speak with one of the managers. And if that does not work, write to the head guy himself. You can blame yourself if you dont go to the right people.

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Matt Bogard, Jr
, US
Jun 22, 2011 12:13 am EDT

Thanks to all the people who told the truth about ING. I was thinking about opening an account, so I googled "ING complaints" and here all of you are! Thanks for saving me much grief.

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jen0910
, US
Apr 26, 2011 8:53 pm EDT

I agree wholeheartedly! I also have big issues with Cox Cable! There has to be another alternative for cable/internet in 44129 or 44130!

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7:23 pm EDT

Cox Communications greedy rip off

For 21 yrs we have had cox cable expanded cable. With it came the tv guide channel. All of a sudden this year it is excluded. you have to add a box for an additional $ 10 a month. Also nesn has the Bruins sometimes and you can watch the Red Sox on HD cox channel .. Last year when that happened you could watch the sox on cox sports channel. This year they got rid of it and surprise surprise you must have an hd box to watch.

Not everyone can afford the extra expense. Cox cable is a greedy company with no consideration to long time consumers.

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8:35 pm EDT
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Cox Communications This is one company that knows when they're ripping their customers off!

After dealing with Cox for 5 months now I am absolutely ready to tear my hair out. They are the only available cable company in my area and they know that and take full advantage of that.

Since we've moved in, we've had 5 service calls to our house in which they never solved our problem (we finally just gave up). Whenever a program has a white background it gets fuzzy, it cuts out to a black screen for full minutes at a time and sometimes just doesn't record altogether. All of the above renders our television unwatchable. We cannot get through one program without missing a crucial part.

As for our internet, well I'm lucky I caught a break to type this right now! I had to get an iPhone to ensure internet at all times!

After receiving our last bill we felt totally robbed. Over $200 for a month! We don't even subscribe to HBO, Showtime, etc. After reviewing the bill we realized they had the audacity to charge us almost $100 to send someone to our house to try and fix our problems with our television. Essentially that means that they could become millionaires by giving people faulty service and then charging to come "fix" it.

We went right to Cox and told the associate who told us that the only way we could try to have something like this reversed would be to call. So, we can't get this taken care of at the store, but if we wait on hold 20 minutes that's a sure fire way. We wound up calling and after battling for awhile they removed the charge.

It's been 2 days and our bill is just under a week late of being paid. We wanted to ensure that we got our refund before we gave them any more money. I wake up today and our internet and cable are shut off! A few days late on a payment that was in the process of being altered?

These people are thieves and they are well aware of giving poor customer service. The only other option would be to get satellite. Don't ever use Cox! It's a nightmare!

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tinalbon
Phoenix, US
May 23, 2011 11:00 pm EDT

I had the same type of experience, but my telephone and internet were the problems. Installation of the hardware was not completed in a timely manner and done piecemeal. Post installation, (I was paying approximately $200.oo per month for a bundle of all three, ) my home phone and internet were almost useless to me. From December to March, every day, almost every call would cut out without warning. If I was able to connect to the internet, more often than not, the connection would fail.
Not only were a couple of the 'customer service' representatives rude, but Cox had the audacity to imply that I was not telling the truth about service because their records reflected only one call even though I had kept notes regarding the calls I made to them.
And I am in the same situation as the previous writer. There is no other cable company to which I can turn for, at the very least, reliable service, not to mention reasonably priced service.

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