Menu
Write a review
File a complaint
Course Hero Profile

Course Hero

www.coursehero.com

Learn how the rating is calculated

3.9 15 Reviews 727 Complaints
Claimed
Course Hero has claimed their business profile
Write a review File a complaint

Course Hero Complaints Page 15 of 37

ComplaintsBoard
R
8:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Course Hero Logo Replied
Course Hero has left an official reply on this complaint.

Course Hero Can't withdraw available earnings - locked account due to Violation

I contacted Tutor Support RE: Earnings because of contact number verification issues on October 22, 2022 and they replied me on October 31, 2022 saying my account is permanently disabled due to violations. My concern is about withdrawing my earnings for the month of October. You should at least provide me with assistance regarding how I can withdraw that one-month of earnings.

Desired outcome: Earnings Withdrawal

Read full review of Course Hero
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
L
3:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Course Hero Logo Replied
Course Hero has left an official reply on this complaint.

Course Hero The awaiting verification sms even though i already subscribe

In my questions in course hero it stop because of awaiting verification in sms bit i cannot enter my ohone number because theres no philippines country available and the option is to subscribe but i already subscribe in the course hero. There’s many pending question i make to tutors and it’s answering my questions because of the awaiting verification problem

Desired outcome: I want the course hero to fix it immediately because my i need the answers for my questions

Read full review of Course Hero and 1 comment
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
1 comment
Add a comment
M
M
Mona20
US
Send a message
Jan 17, 2023 6:06 pm EST

Rai Coquilla /Noraiza Coquilla (Real Ms. Gabbie of the Philippines )

Real Address of Course Hero :

Emapta -CH PNB (Philippine National Bank )

Makati , Philippines

Email of Gabbie and Tutor support:

noraiza.coquilla@coursehero.com

Esveejane.lefebre@contractor-coursehero.com

tutor-support@coursehero.com

support@coursehero.com

Jrpmatubis@gmail.com

Support@moderators.zendesk.com

billing@coursehero.com

FY!

There are already some tutors who are complaining regarding the status of their accounts. After earning a higher amount on the platform there are cases that some tutors receive an unreasonable violation and directly receive an email that states that their account is permanently disabled. I'm one of the proofs that can attest to the majority of the tutors that this cycle is actively progressing wherein some tutors and kicked out unreasonably. Gabbie, let's not be theatrical in this case. if you still have basic human decency, try to deal with this matter professionally. Imagine those sleepless nights the tutors spent just to grind productively. You all must build empathy towards these people. They all need their hard-earned money. Stop using DELETE and Kick out mechanism to cover up all your mess. Give us clear contextualization of the case. Enough of victimizing tutors. Show up and deal with this.

PS: Stop filtering our comments. This is reality and will never be propaganda against you. Tutors should know the other side of this heavenly platform.

Wether you become passive in this matter. Note that karmic retribution will do its job. Continue fooling some tutors.

ComplaintsBoard
V
11:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Course Hero Logo Replied
Course Hero has left an official reply on this complaint.

Course Hero Unable to withdraw my Earnings as a Tutor

Hello! This is a follow-up to my earlier plea for help with making withdrawals from my available earnings. At present, I am unable to cash out my money, and I keep getting an error that my account could not be verified and is now locked, at which point I was instructed to contact support. I am trying to reach out to the tutor support team for the third time. The dashboard now informs me that my account is locked and cannot be verified since I no longer have access to the verification question. My overall score is fairly high, and I haven't received any emails stating that I broke any rules. I hope that you can help me resolve the issue of withdrawals of my hard-earned money.

Read full review of Course Hero and 3 comments
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
3 comments
Add a comment
Z
Z
Zenn Maia Guerrero
US
Send a message
Nov 15, 2022 8:06 am EST

Have you resolved this? I have reached out three times through email and no response.

R
R
Rulyn De Guzman
US
Send a message
Oct 31, 2022 4:39 am EDT

hi, have you resolved this?

C
C
Chambie
US
Send a message
Nov 03, 2022 11:33 pm EDT
Replying to comment of Rulyn De Guzman

Do you have the same problem?

ComplaintsBoard
B
8:26 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Course Hero Logo Replied
Course Hero has left an official reply on this complaint.

Course Hero I need to delete one of my upload file

I have this one document that I uploaded by accident which is my cousin confidential Practicum Diary, it really needs to be deleted because the document has the name of their supervisor, she is not allowed to show the document to anybody. pls do help me

Reported Content

URL: https://www.coursehero.com/u/file/142440974/Somera-Glyden-Praciticum-Diary-Week4docx/

Title: Somera_Glyden_Praciticum_Diary_Week4.docx

School Name: Core Gateway College

Course Name: EDUCATION 111

Uploader: UltraNarwhalPerson77

Date uploaded: 04/15/2022

Desired outcome: I'd appreciate a response

Read full review of Course Hero
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
C
12:37 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Course Hero Logo Replied
Course Hero has left an official reply on this complaint.

Course Hero Locked account due to verification code

I have been a tutor on course hero for 3 years. This is the first time that I've experienced something like this. I simply wanted to withdraw my earnings on October 26, 2022, but I did not receive the verification code, so I changed my verification number, but the result was my account was locked. When I go to the dashboard, it says I can no longer answer a question. My rating is pretty decent and I haven't received any email that I violated any policies, of course hero.

Desired outcome: Unlock the account so I can withdraw my earnings

Read full review of Course Hero
View 0 more photos
Update by Chambie
Nov 01, 2022 7:52 am EDT

I’ve been trying to withdraw my earning but I cannot do it because my account is locked. It happened last October 26, it got locked due to a verification error. I haven't received an email from the coursehero. I already sent an email to your support but no response from them.

Update by Chambie
Oct 29, 2022 9:37 pm EDT

Good day, I’m having difficulty withdrawing my earnings because of the verification error. Also, I was not able to answer any more questions because my account got locked and I haven't received an email if I have a violation. This happened last October 26, and I've been trying to contact support but no response. Please I appreciate it if it gets resolved.

Update by Chambie
Oct 27, 2022 4:35 am EDT

I simply want to withdraw my hard-earned money on October 26, 2022. I didn't receive a verification code so I change the verification number. But the account was locked. I haven't received an email that I have violated policies, and my rating is pretty decent. Coursehero is a big help to me. I've been a tutor for 3 years so I appreciated this platform.

Resolved

Thank you! They unlocked my account and were able to start working again.

Hide full review
ComplaintsBoard
K
12:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Course Hero Logo Replied
Course Hero has left an official reply on this complaint.

Course Hero removal of my school work

I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have uploaded school assign from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible

Desired outcome: remove all school assignments

Read full review of Course Hero
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
S
3:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Course Hero Logo Replied
Course Hero has left an official reply on this complaint.

Course Hero Removal of uploaded content

I would like to remove the files I have uploaded due to some issues of plagiarism.

Hoping for a quick response in this matter.

Here are the links:

https://www.coursehero.com/u/file/147731639/Activity-16docx/?__chid=f3f5d5de-4720-4c3d-9bcf-ac6e764aa969

https://www.coursehero.com/u/file/147731716/Activity-22docx/

https://www.coursehero.com/u/file/147731674/Activity-21docx/

https://www.coursehero.com/u/file/147731615/Activity-20docx/?__chid=4c60a262-945c-450c-acc1-50bb16178c3d

https://www.coursehero.com/u/file/147730118/Activity-19docx/?__chid=077e8828-8107-40fb-aac5-0447c061b763

https://www.coursehero.com/u/file/147731023/Activity-18docx/

https://www.coursehero.com/u/file/147731130/Activity-17docx/?__chid=0a168b1f-8d0e-4a4c-9a9a-141f3cd752cd

https://www.coursehero.com/u/file/147730953/Activity-15docx/?__chid=eb7976d9-4810-44d7-8d0f-b5c89e5e3351

https://www.coursehero.com/u/file/147731192/Activity-13docx/

https://www.coursehero.com/u/file/147731166/Activity-14docx/

https://www.coursehero.com/u/file/140143185/Activity-12docx/

https://www.coursehero.com/u/file/140147211/Activity-11docx/?__chid=9829e1da-599d-4173-b861-98121b3f94ec

https://www.coursehero.com/u/file/140144937/Activity-10docx/

https://www.coursehero.com/u/file/140143354/Activity-9docx/?__chid=578392b3-082e-42cb-a940-486c661b1115

https://www.coursehero.com/u/file/140144785/Activity-7docx/

https://www.coursehero.com/u/file/140161254/Activity-6docx/?__chid=1c177b1a-f5f8-46e1-9183-ff535458f39b

https://www.coursehero.com/u/file/140144883/Activity-8docx/

https://www.coursehero.com/u/file/140147355/Activity-4docx/?__chid=edf5cce9-8d00-4d7c-9736-e0de15859e28

https://www.coursehero.com/u/file/140144802/Activity-5docx/?__chid=e21a154f-25fd-44a4-9ba2-a586f11bf5da

https://www.coursehero.com/u/file/140144819/Activity-3docx/?__chid=ced4c59b-b4a7-4ab0-97cf-81c05bc99add

https://www.coursehero.com/u/file/140143339/Activity-1docx/?__chid=c74f13bd-2a31-4229-af68-03e3db665da7

https://www.coursehero.com/u/file/140143858/Activity-2docx/?__chid=27b86cb8-f956-4666-a763-7a6d01f3ff8b

https://www.coursehero.com/u/file/140145653/Module-8-Taskdocx/

https://www.coursehero.com/u/file/140143528/Module-7-Tasksdocx/?__chid=59231dfc-7e7e-439c-bf8a-f87f1270c1eb

https://www.coursehero.com/u/file/140145572/Module-5-Tasksdocx/?__chid=e0a28827-47c2-49b6-afa7-ec06f2d822c9

https://www.coursehero.com/u/file/140145615/Module-6-Tasksdocx/?__chid=6988649c-85d8-45bf-b5ea-a559fea84798

https://www.coursehero.com/u/file/140145566/Module-3-Tasksdocx/?__chid=4e56a18b-667f-41fd-a591-25e49d5a1457

https://www.coursehero.com/u/file/140145632/Module-4-Taskdocx/?__chid=4df6043b-3e54-4c9e-b097-5a32874a0aef

https://www.coursehero.com/u/file/140145318/Module-1-Tasksdocx/

Desired outcome: Removal of Uploaded Content

Read full review of Course Hero
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
S
2:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Course Hero Logo Replied
Course Hero has left an official reply on this complaint.

Course Hero Course hero

Course hero tutor company fraud with their tutors they steal our earning by implementing harsh and fake policies to their Tutors.

They steal our earning on the basis of phone number verification process.

After completion of verification they will never give our earning which is a big amount for a poor tutor who work hard by providing their services to the company

Please help us

Desired outcome: Please refund our earning.

Read full review of Course Hero
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
3:21 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Course Hero Logo Replied
Course Hero has left an official reply on this complaint.

Course Hero Course Hero - Can't withdraw available earnings - locked account due to verification codes

I have been a tutor in coursehero for a now. Recently, just this month of October 2022, my account was locked due to verification errors wherein I haven't received any codes eventhough I inputted the correct number. I have clicked the resent codes and then I was notified later on that the account was locked. I am hoping that you would unlock it and let me withdraw the remaining balance. I am really thankful for this platform since it helped me in my daily needs especially to my family.

Hoping a moderator is here to help me. Been in contact with the support system but to no avail. it has been two weeks now. I just want to withdraw my hard-earned money. Thanks in advance.

Desired outcome: unlock account so i can withdraw available earnings

Read full review of Course Hero and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
C
C
cj.o
US
Send a message
Oct 21, 2022 8:23 am EDT

Thank you!

They are currently unlocking accounts. Will take 2 weeks for them. At least.

TY Coursehero

View 0 more photos
ComplaintsBoard
R
6:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Course Hero Logo Replied
Course Hero has left an official reply on this complaint.

Course Hero Course hero

I'm trying to log in to my course hero account using google and I'm getting a "Bad Request" message. And anytime I try to log in using my email and password it's saying they're incorrect even though they are not. I tried clicking the forget password button which takes me to a page to put in my email so I can receive a reset password link in my email, but the link never came.

Read full review of Course Hero
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
12:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Course Hero Logo Replied
Course Hero has left an official reply on this complaint.

Course Hero Can't withdraw available earnings - locked account due to verification codes

I have been a tutor in coursehero for a year now. Recently, just this mont of October 2022, my account was locked due to verification errors wherein I haven't received any codes eventhough I inputted the correct number. I have clicked the resent codes and then I was notified later on that the account was locked. I am hoping that you would unlock it and let me withdraw the remaining balance. I am really thankful for this platform since it helped me in my daily needs especially to my family.

Hoping a moderator is here to help me. Been in contact with the support system but to no avail. it has been two weeks now. I just want to withdraw my hard-earned money. Thanks in advance.

Desired outcome: unlock account so i can withdraw available earnings

Read full review of Course Hero
View 0 more photos
Resolved

Thank you! They are currently unlocking accounts. Will take 2 weeks for them. At least. TY Coursehero

Hide full review
ComplaintsBoard
L
3:00 am EDT
Course Hero Logo Replied
Course Hero has left an official reply on this complaint.

Course Hero Deleting all the file links

I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university.

THIS LINKS BELOW:

https://www.coursehero.com/u/file/71452881/FAICOL-NICHOLExlsx/

https://www.coursehero.com/file/71450836/quiz-2nd-chancexlsx/

https://www.coursehero.com/file/104816715/Problems-with-soultionsdocx/

https://www.coursehero.com/file/95050246/Assignment-31-P2-Treasury-Sharesxlsx/

https://www.coursehero.com/file/64986143/HOMEWORK-FINALS-NO-7xlsx/

https://www.coursehero.com/file/118940308/Acctg-002b-Module-3-MG2xlsx/

https://www.coursehero.com/file/121559514/Assignment-21-Shareholders-Equity-MG3xlsx/

https://www.coursehero.com/file/83263476/LESSON15docx/

Desired outcome: I'D APPRECIATE A RESPONSE.

Read full review of Course Hero
Update by Leo James Vasquez
Oct 24, 2022 6:31 am EDT

not yet responding

Update by Leo James Vasquez
Oct 13, 2022 3:09 am EDT

https://www.coursehero.com/file/123114313/illustration-for-different-class-of-stock-1xlsx/

https://www.coursehero.com/file/130420868/Berido-Shainie-Bien-C-BA21S3-Assignment-31xlsx/

https://www.coursehero.com/sitemap/schools/30-Harvard-University/courses/1440034-ACCT556/

https://www.coursehero.com/u/file/71452881/FAICOL-NICHOLExlsx/

https://www.coursehero.com/file/71450836/quiz-2nd-chancexlsx/

https://www.coursehero.com/file/123114313/illustration-for-different-class-of-stock-1xlsx/

https://www.coursehero.com/file/104816715/Problems-with-soultionsdocx/

https://www.coursehero.com/file/95050246/Assignment-31-P2-Treasury-Sharesxlsx/

https://www.coursehero.com/file/64986143/HOMEWORK-FINALS-NO-7xlsx/

https://www.coursehero.com/file/118940308/Acctg-002b-Module-3-MG2xlsx/

https://www.coursehero.com/file/121559514/Assignment-21-Shareholders-Equity-MG3xlsx/

https://www.coursehero.com/file/83263476/LESSON15docx/

this is against my school and delete it those links thank you and I appreciated

Update by Leo James Vasquez
Oct 13, 2022 3:06 am EDT

delete those previous uploads

View 0 more photos
Hide full review
ComplaintsBoard
E
8:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Course Hero Logo Replied
Course Hero has left an official reply on this complaint.

Course Hero Tutor payout not made.

I have been a tutor for the website and recently I have been removed due to one student who banned me for unlocking a question I thought he was asking for. He reported me twice for the same question that triggered 2 warnings and caused me to be removed and course hero immediately banned me for that. I have almost 300$ but only gave me 20$. Still have more 300$ pending but couldn't withdraw even the available 20 isn't withdrawable.

Desired outcome: Give the pending money at least since I worked for that

Read full review of Course Hero
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
8:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Course Hero Logo Replied
Course Hero has left an official reply on this complaint.

Course Hero Pending and Available Earnings Withdrawal

I've been trying to withdraw my available funds since yesterday, I have funds above 20 dollars but I am not receiving any verification code on my cellphone number. I am sure that my number is correct, I am afraid of clicking send code too many times since I've seen some of you here got your accounts locked because of too many times of trying to verify the code. Kindly resolve please, I know you guys might have technical issues or something since my friend is trying to register and he does not receive any codes either. Its just that no one explains and responds to my emails on your tutor customer service . Thank you.

Desired outcome: Receive verification codes to be able to withdraw my funds.

Read full review of Course Hero and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
A
A
ANONYMOUS10808
US
Send a message
Feb 16, 2024 7:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi, did you solve your problem since then?

ComplaintsBoard
S
6:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Course Hero Logo Replied
Course Hero has left an official reply on this complaint.

Course Hero Account disabled without notification

My account was disabled without notifying me about the reason. I have worked really hard towards my profile on coursehero. I have uploaded a huge number of documents. When i contacted coursehero through email they said i violated copyright. If i did why did you not tell me what document exactly? Kindly make my account work again. As I have contributed a lot towards course hero community by my hardwork

Desired outcome: Enable my account.

Read full review of Course Hero
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
V
9:27 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Course Hero Logo Replied
Course Hero has left an official reply on this complaint.

Course Hero They have forfeighted my 350 dollars just for enteromh wrong otp

The platforms is designed to asked otp at each withdrawal and i enter a wrong otp by mistake and they have blocked me also forfeighted my hard earn money. I have asked multiple times to sort my problem but they denied by attached document. Its a scam and moderator are not helpful, i am tired of mailing them

Email id

vikas.[protected]@gmail.com

Desired outcome: I want my tutor account and my hard earn money..becouse it's a human mistake there must be a process.

Read full review of Course Hero
View 0 more photos
Update by Vikash333
Oct 14, 2022 12:17 am EDT

At least pay my hard earn money ...?

Hide full review
ComplaintsBoard
J
1:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Course Hero Logo Replied
Course Hero has left an official reply on this complaint.

Course Hero Deleting all my document uploaded in course hero

I just wanna request for deleting all the documents I uploaded in course hero. Once it deleted all my files I will also delete the account. Please do it asap because if my professors know about this I will suspend from school. I hope you understand but please remove ALL my files and I will delete my account and never use it again. Thank you

By the way I would like to first remove this file

https://www.coursehero.com/file/139593274/Pitchingpdf/

Read full review of Course Hero
View 0 more photos
Update by jfetrfbggb
Oct 03, 2022 2:13 am EDT

Title folder: CPE 32 32 - Polytechnic University of the Philippines

https://www.coursehero.com/sitemap/schools/72611-Polytechnic-University-of-the-Philippines/courses/16833943-CPE32/

Title folder: CPE 021 021 - Polytechnic University of the Philippines

https://www.coursehero.com/sitemap/schools/72611-Polytechnic-University-of-the-Philippines/courses/25253669-CPE021/

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
Z
12:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Course Hero Logo Replied
Course Hero has left an official reply on this complaint.

Course Hero Copyright and Intellectual Property

Hello,

I am an instructor. Unfortunately, neither some of the students nor this website respects copyright and intellectual property of the actual owners of these documents.

I want these files and any file related to me to be removed ASAP and in the future none of my course content should be allowed on this website.

Desired outcome: I want these files and any file related to me to be removed ASAP and in the future none of my course content should be accepted on this website.

Read full review of Course Hero
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
I
2:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Course Hero Logo Replied
Course Hero has left an official reply on this complaint.

Course Hero Account ban and payment not received

I was selected as a Coursehero tutor in may 2022. I served here with full zeal and energy. I got many helpful ratings, therefore my helpful rating was 90%. On 26 September(2022), there was a pop-up message on my laptop screen showing, "your access has changed and you can no longer questions on Coursehero" and I was unable to withdraw my hard-earned earnings when tried to do so. I was distressed because I was unable to withdraw my 150$ balance. I emailed Coursehero tutor support team and they replied me with the following system generated email:

"Our records show that the account referenced has reached the maximum number of phone number verification attempts. As a result, the account has been automatically locked for security reasons. This decision is final and we won’t be able to re-open the account. Please also note that no further payments are obligated at this time."

It's happened only once that I put wrong code while withdrawal and for only this reason, they closed my account. When I searched about this incident on Google an Social media, I realized that Coursehero closed many accounts without any reason and prior notifications.

I think Coursehero is a scam. It is losing its fame day by day. I will not recommend Coursehero to anyone. Now, I am applying for other platforms for tutoring, and I am assure that there will be better platforms than Coursehero.

Desired outcome: They should reactivate my account and should give my hard-earned earnings.

Read full review of Course Hero and 1 comment
View 0 more photos
Update by Ihtsham Ali
Sep 30, 2022 3:25 am EDT

Coursehero has worst tutor support team. Their replied emails are system generated and same to everyone. They are banning accounts for security reasons, what a spam by this company. They are even unable to return our hard-earned earnings. I will complaint against them on every forum.

View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
M
M
Master Buten
US
Send a message
May 03, 2023 6:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My account is also closed without a specific reason, I was working with their platform for nearly 1 year, and I have $190+ in my account pending, yet I'm not able to withdraw it because they locked my account which prevents me from logging in to their platform, I have lots of loans to pay and now I'm depressed. They say that you will be able to withdraw your remaining earnings but it's a lie. Their reason for closing the accounts is generic.

View 0 more photos
ComplaintsBoard
J
9:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Course Hero Logo Replied
Course Hero has left an official reply on this complaint.

Course Hero I'm complaining about my account

Who can help me to retrieve my account? I accidently entered one digit wrong of my phone number for verification which needs to be done before every withdrawl. Before that also I have withdrawn some amount using same number.

But after entering wrong number, I tried again using correct number, It showed that my number cannot be verified and contact tutor support.It was locked immediately, how's my earnings 😭

Moreover they have also snatched my answering rights.😭 What kind of policy is this that due to security reasons they cannot give me my earnings. 😭

If you have any suggestion for what can I do, where can I appeal please let me know. 😭😭

Desired outcome: Please give back my account. Its only by accidentally mistake 😭

Read full review of Course Hero and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
I
I
Ihtsham Ali
US
Send a message
Sep 30, 2022 3:15 am EDT

Same happens with me😭

View 0 more photos
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
Course Hero Category
Course Hero is ranked 9 among 179 companies in the Online Learning Platforms category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.