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Course Hero

www.coursehero.com

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3.9 15 Reviews 727 Complaints
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Course Hero Complaints Page 17 of 37

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3:36 pm EDT
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Course Hero Log in problems (BAD REQUEST)

For some reason whenever I wanted to log in, it always shows "bad request". I need help with some homework and this is really bothering me. This has never happened ever before in my life until yesterday. I don't know what I should do, I tired to reset my password and log in with a new password but it doesn't allow me. I paid more than 100 dollars for this and I would want this to be resolved.

Desired outcome: Better get that fixed, please

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7:39 pm EDT
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Course Hero Refunds and unathorized charges

On or about March 03, 2022, I was seeking tutor servicing for a Humanities class. I came across Course Hero and the site stated free 24/7 class room services and text book solutions, but if you wanted instant access it would be $9.95 per month. I believe I had signed up for a month. After the first month I tried a second and cancelled. After around August 07, 2022 I started receiving declines notices from my bank Wells Fargo, this started on August 07, 2022 and at least every Monday and Saturday I would receive decline notices (NSF) from Wells Fargo, all of the notices were from Course Hero for a charge of $59.85. I never gave them my new debit card number, do to the “fact” I had to change accounts with Wells Fargo and be issued a new debit card and bank account.

On Saturday August 27, 2022, I had noticed a charge of $59.85, had appeared on my banking account from Course Hero. Wells Fargo wanted to charge me $31.00 to block all transactions in this amount from Course Hero, not guarantying they could change the amount and still be charged.

On August 15, 2022, I went back into the site to make sure the account was truly cancelled and cancelled again and it stated the account was to be closed by August 22, 2022, at which time once again I clicked to close the account and received a notice n the screen the account was closed and no further payments were to debited.

August 18, 2022I had brought this to the attention of a customer representative at Course Hero by the name of Anna Sun. She wanted all my personal information, including PayPal and debit card numbers in which I sent her a copy of the decline from my bank showing Course Hero.

August 22, 2022, a representative, Nikki Sanchez, from Course Hero had contacted me via email and to clarify the closure and activity on the account. She stated that there would be no further recurring subscription charges.

This returns me back to August 27, 2022, where I am now receiving unauthorized debits from Course Hero. This also brings me to the point back in or around April when I was charged a $39.85 fee for nothing and the representative I had spoken to guaranteed me a refund, after a short conversation, I stated I would seek to retain counsel if possible and take this to the State Legal authorities for prosecution for Wire Fraud, at which time the representative wanted to remind me that course was too big of a company that they have many lawyers and cannot be prosecuted for anything.

All and all this is consumer fraud and theft at its best and being able to track my banking information from me is even harder to accept.

Desired outcome: Refund of all costs from bank assessment fees and charges from Course Hero in the amount of $500.00

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Update by David vs Goliath
Aug 30, 2022 10:11 pm EDT

bluemesallcaz@gmail.com

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5:36 am EDT
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Course Hero 'Bad request' message when try to log into my account

Hello, I am able to access my course hero account and it has a lot of unlocks that i intend to you. Kindly help me access my account.

My email: [protected]@gmail.com

Thanks in advance

Desired outcome: kindly activate my account

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5:18 am EDT
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Course Hero Removal of documents posted

Good day! I would like to seek help in removing this document on my coursehero account: https://www.coursehero.com/file/109219048/ASSIGNMENT-2-NAVARROdocx/. I have mistakenly posted it on my profile and I need it to be taken down immediately for it is now an university owned material. I hope you could take action as soon as possible for I am a graduating student and I do not want this to be my cause of delay. Hoping for a fast and positive response. Thank you!

Desired outcome: Removal of documents

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11:19 pm EDT
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Course Hero Tutor Account Disabled

On 16th August, course hero sent me an email stating my tutor account has been disabled due to violation of section 2 and 3. I have looked into their terms and it says section 2 and 3 is regarding fraudulent activities. I am certain I haven’t conducted anything fraudulent in violation of any terms. When i asked to know more details and proof they ghosted me. I even had a balance of 300$ in my account when they closed it and never paid it to me. When i wrote a comment on their LinkedIn post about this matter they gave me an automatic response and deleted my 2nd reply on that post. I have no idea how this company is standing after doing such fraudulent activities itself!

Desired outcome: I would like an explanation and apology from this company. I also want my payment of the balance i had in my account.

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Update by Saira Yasmin
Aug 24, 2022 11:07 am EDT

Mazbaul.al@gmail.com

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8:53 pm EDT
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Course Hero Failing to comply to takedown requirement

I have uploaded an assignment from my college which has been asked to remove it immediately by the school. I have accidentally uploaded an assignment from my college into course hero and now I really need to remove before there are action from the college. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all the documents from my account as soon as possible. The following link directs to my account and document that must be removed. Act as soon as possible!

https://www.coursehero.com/file/161129975/Critique-Essay-Draftdocx/

Desired outcome: All uploaded documents from my account to be removed by 1pm on August 24th 2022

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4:18 pm EDT
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Course Hero Suspended my tutor account outright, embezzled my money.

I have been working on CourseHero for about a year with a continuous on average 100% Helpful rate with no plagiarism and anything.

Suddenly on Aug 19, 2022, They permanently disabled my tutor account along with my money in it.

I never ever did any plagiarism and honestly answered all the student's questions with detailed explanations. Yet the company deems to disable by account on the ground of violation of Course Hero’s Terms of Service.

Desired outcome: Please reinstate my account or at least provide my money in it. If you can't do it, then remove my answers from your portal and stop making money through it.

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Saira Yasmin
Vancouver, CA
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Aug 24, 2022 11:07 am EDT
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Mazbaul.al@gmail.com

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Joan Aurelio
Pasig, PH
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Sep 16, 2022 1:05 pm EDT
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Replying to comment of Saira Yasmin

Email me bro, were going to file a complain about this site.

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10:39 pm EDT
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Course Hero Removal of uploaded document

I have a uploaded a module given by our university professor without their consent on August 8, 2022 in course hero. The name of my professor is included in the document. I am afraid I'm violating my professor's privacy and her copyright infringement rights.

Desired outcome: I would like to remove the module I uploaded in course hero. Please take it down before my professor find it out.

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Update by Jane the Fool
Aug 21, 2022 7:48 pm EDT

My complaint has been resolved by the course hero compliance team in just a day. A piece of advice for others who has the same complaint as me. Reach out to the compliance team of course hero first before filing a complaint here. They will do assist you and solved your problem. Kudos to Course Hero Compliance Team. I do not know how to mark my complaint as resolved so I just wrote here.

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3:52 am EDT
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Course Hero Removal of documents on coursehero

I have mistakenly posted files on coursehero which includes university owned materials. Please help remove the said files: https://www.coursehero.com/u/file/109219048/ASSIGNMENT-2-NAVARROdocx/?__chid=e7737cc5-17c1-486b-a3dc-03bf96c34f1e#question, https://www.coursehero.com/u/file/109219488/ASSIGNMENT-3-NAVARROdocx/#question, https://www.coursehero.com/u/file/109219488/ASSIGNMENT-3-NAVARROdocx/#question, https://www.coursehero.com/u/file/109220177/ASSIGNMENT-1-NAVARROdocx/#question, https://www.coursehero.com/u/file/109219849/2A2-REP-1docx/?__chid=98d1ec1a-b09c-480b-9206-5519754977a8#question, https://www.coursehero.com/u/file/109219759/2A2-LA34-Navarrodocx/#question, https://www.coursehero.com/u/file/109220014/2A2-LA33-Navarrodocx/#question, https://www.coursehero.com/u/file/109219860/2A2-EPdocx/?__chid=1be15a97-5856-44e4-b0ca-3344a60648f2#question, https://www.coursehero.com/u/file/109219566/2A2-Experiment-Proposal-Formdocx/?__chid=b53143c1-97a8-41dd-9073-b2db01484406#question

Desired outcome: Please remove the said documents

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Update by heheheckret
Aug 22, 2022 9:32 am EDT

I have already submitted a complaint a while back but I have missed a document which I needed to be taken down. Please remove the document with this link: https://www.coursehero.com/file/109219048/ASSIGNMENT-2-NAVARROdocx/ I need this to be taken down as soon as possible because I am a graduating student and this file contains university owned data. I am expecting for a quick and positive response. Thank you!

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7:49 am EDT
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Course Hero Delete all the files I uploaded because of the copyright infringement

I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.

My account name:

AdmiralBuffalo1582

Desired outcome: I want the files the I uploaded to be deleted immediately

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7:15 pm EDT
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Course Hero Removal of uploads

I have mistakenly uploaded assignments that are due this coming Monday. The documents also have personal information. This cojld get me expelled from university. This are the uploads https://www.coursehero.com/u/file/161963264/NEWdocx/#comments

https://www.coursehero.com/u/file/161964199/Question-6-Thapelodocx/#comments

https://www.coursehero.com/u/file/161963542/G-2-Strategic-Performance-Budget-Mgt-Survey-Questionnaire-Tool-2022docx/?__chid=a5be66be-7844-40b1-aca7-a9ba3cb5bd95#question

https://www.coursehero.com/u/file/161963459/assignmentdocx/#comments

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11:16 am EDT
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Course Hero Regarding revision files

Hello Team,

This is Reeya Agrawal. By mistake, I uploaded my paper, which created a lot of mess in my college. Please remove it from the course hero site. I am attaching a link of that document with this message.

Link: https://www.coursehero.com/u/file/157287229/EGIJ-S-22-00285pdf/

I am looking forward to your positive reply.

Thanks and regards.

Reeya Agrawal

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8:09 pm EDT
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Course Hero Can't login to my account "Bad Request Error"

This whole day I have not been able to login to my account due to a "Bad Request" error. Please help, I really need to use my account. It was working fine in the morning but for the past 12 hours it has consistently given me an error message. My account just recently renewed and I would like to use it as soon as possible

My google e-mail to login is: [protected]@gmail.com

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Update by Pol123
Aug 10, 2022 12:38 pm EDT

Hi Phil,

I've reached out to support for the past few days with no response.

My account continues to not work...

Registered e-mail: gythrene1@hotmail.com

I login with my google account: gythrene1@gmail.com

Could you please solve this issue?

It's been over a week now...

Thank you,

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3:32 am EDT
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Course Hero Can't log in to my account

I was logged out of my account and I'm trying to log back but I keep getting "There was an error. Please try again" message for hours now. I tried different browsers and even deleting the cache but nothing seems to work. I also tried contacting support through the website but I got no answer. I use my google account to login.

email: mohdj94.[protected]@gmail.com

Desired outcome: I would like to login back to my account

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8:09 pm EDT
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Course Hero Regarding delete my documents

I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes I got from my university which actually I need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now I really need to remove before there are action from the top level management of the university. I really need to remove all of the documents from my account as soon as possible.

My account name is DeaconScorpionMaster589

Profile URL is

https://www.coursehero.com//profile/DeaconScorpionMaster589/

Desired outcome: I would like an apology to you but my academic career is most important for me please am requesting you to delete my documents as soon as possible.

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8:54 pm EDT
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Course Hero Inability to update PayPal email

Well, the company has been fair enough, but I guess it needs to work on its new policy which prevents tutors from updating their PayPal account should they encounter problems with their currently linked PayPal account.

Technically, this means that the individual tutor involved cannot withdraw their current earnings and is not able to proceed to answer further questions because there is no way to get their earnings going forward.

I agree with the need to put in place adequate controls on earnings withdrawal, which would ensure that no one is trying to be fraudulent, but I feel it is in the interest of equity and fairness that one is able to get rewards for work done.

I would advise they have quarterly windows through which tutors experiencing this kind of issue can get it resolved without having to lose their earnings or be indirectly taken off the platform.

Cheers

Desired outcome: A new policy that allows tutors to update their PayPal account quarterly or the introduction of another payment alternative such as Payoneer.

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Update by abdulmajeedabiodunacca
Aug 04, 2022 5:24 pm EDT

I have reached out to the tutor support team several times, but all to no avail

In fact, at some point, their moderators commented that they would not be responding to my emails going forward.

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8:23 pm EDT
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Course Hero Remove documents in my course hero account

I have uploaded lectures course from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.

https://www.coursehero.com/file/153336626/Lecture-3-Target-Glintpdf/

https://www.coursehero.com/file/153340810/Topic-4-Triad-Array-Antpdf/

https://www.coursehero.com/file/153336689/Lecture-1-History-of-EWpdf/

https://www.coursehero.com/file/133541427/EEL-6993-Homework-4-docx/

https://www.coursehero.com/file/153340796/Lecture-2-RadarRangeEq-LossBudgetpdf/

https://www.coursehero.com/file/153336368/Topic-5-FIU-Phased-and-Panel-Arraypdf/

https://www.coursehero.com/file/153336868/Topic-8-FIU-EMS-TDpdf/

Desired outcome: I would like to kindly request to remove all uploads from my account as they are intellectual property of my University

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8:27 am EDT
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Course Hero Privacy complaint

Good day!

I would like to file a complaint regarding two documents that were uploaded on your site as it contains my full name which violates my privacy.

Here are the files:

1.) URL: https://www.coursehero.com/u/file/119463279/MRR1-MAGBANUAdocx/#comments

Title: MMR1_MAGBANUA

2.) URL: https://www.coursehero.com/u/file/119462761/M11-MAGBANUAdocx/?__chid=9176e216-1fd2-45c5-b416-f97426bab79c

Title: M1.1_MAGBANUA

Desired outcome: I am hoping that these files will be deleted as soon as possible.Thank you!

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4:57 pm EDT
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Course Hero Removal of the documents

I have uploaded notes from my college which has been asked to remove it immediately by the professor. All the study material i got from my university which actually i need to ask from consent from the owner a they are available only to the students or our college. I have accidentally uploaded few notes from my college into course hero and now I really need it to be removed before the top level management of my college take action against this and sue. I already asked Coursehero to help with this but no response. I need all the documents associated with my account to be removed.

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5:26 pm EDT
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Course Hero I need to remove some content

https://www.coursehero.com/profile/KathyY2/?__chid=9415d08d-4460-48be-9d13-24fd30e5abdb

This was one of my oldest account.

I didn't notice that there are many content from PSYC100 are not suppose to be there.

Now, I received a letter from MY university to delete those content

Please delete my account and also remove those content completely

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