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Removal of uploads
I have mistakenly uploaded assignments that are due this coming Monday. The documents also have personal information. This cojld get me expelled from university. This are the uploads https://www.coursehero.com/u/file/161963264/NEWdocx/#comments
https://www.coursehero.com/u/file/161964199/Question-6-Thapelodocx/#comments
https://www.coursehero.com/u/file/161963542/G-2-Strategic-Performance-Budget-Mgt-Survey-Questionnaire-Tool-2022docx/?__chid=a5be66be-7844-40b1-aca7-a9ba3cb5bd95#question
https://www.coursehero.com/u/file/161963459/assignmentdocx/#comments
The complaint has been investigated and resolved to the customer's satisfaction.
Regarding revision files
Hello Team,
This is Reeya Agrawal. By mistake, I uploaded my paper, which created a lot of mess in my college. Please remove it from the course hero site. I am attaching a link of that document with this message.
Link: https://www.coursehero.com/u/file/157287229/EGIJ-S-22-00285pdf/
I am looking forward to your positive reply.
Thanks and regards.
Reeya Agrawal
The complaint has been investigated and resolved to the customer's satisfaction.
Can't login to my account "Bad Request Error"
This whole day I have not been able to login to my account due to a "Bad Request" error. Please help, I really need to use my account. It was working fine in the morning but for the past 12 hours it has consistently given me an error message. My account just recently renewed and I would like to use it as soon as possible
My google e-mail to login is: [protected]@gmail.com
Hi Phil,
I've reached out to support for the past few days with no response.
My account continues to not work...
Registered e-mail: gythrene1@hotmail.com
I login with my google account: gythrene1@gmail.com
Could you please solve this issue?
It's been over a week now...
Thank you,
Can't log in to my account
I was logged out of my account and I'm trying to log back but I keep getting "There was an error. Please try again" message for hours now. I tried different browsers and even deleting the cache but nothing seems to work. I also tried contacting support through the website but I got no answer. I use my google account to login.
email: mohdj94.[protected]@gmail.com
Desired outcome: I would like to login back to my account
The complaint has been investigated and resolved to the customer's satisfaction.
Regarding delete my documents
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes I got from my university which actually I need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now I really need to remove before there are action from the top level management of the university. I really need to remove all of the documents from my account as soon as possible.
My account name is DeaconScorpionMaster589
Profile URL is
https://www.coursehero.com//profile/DeaconScorpionMaster589/
Desired outcome: I would like an apology to you but my academic career is most important for me please am requesting you to delete my documents as soon as possible.
The complaint has been investigated and resolved to the customer's satisfaction.
Inability to update PayPal email
Well, the company has been fair enough, but I guess it needs to work on its new policy which prevents tutors from updating their PayPal account should they encounter problems with their currently linked PayPal account.
Technically, this means that the individual tutor involved cannot withdraw their current earnings and is not able to proceed to answer further questions because there is no way to get their earnings going forward.
I agree with the need to put in place adequate controls on earnings withdrawal, which would ensure that no one is trying to be fraudulent, but I feel it is in the interest of equity and fairness that one is able to get rewards for work done.
I would advise they have quarterly windows through which tutors experiencing this kind of issue can get it resolved without having to lose their earnings or be indirectly taken off the platform.
Cheers
Desired outcome: A new policy that allows tutors to update their PayPal account quarterly or the introduction of another payment alternative such as Payoneer.
I have reached out to the tutor support team several times, but all to no avail
In fact, at some point, their moderators commented that they would not be responding to my emails going forward.
Remove documents in my course hero account
I have uploaded lectures course from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
https://www.coursehero.com/file/153336626/Lecture-3-Target-Glintpdf/
https://www.coursehero.com/file/153340810/Topic-4-Triad-Array-Antpdf/
https://www.coursehero.com/file/153336689/Lecture-1-History-of-EWpdf/
https://www.coursehero.com/file/133541427/EEL-6993-Homework-4-docx/
https://www.coursehero.com/file/153340796/Lecture-2-RadarRangeEq-LossBudgetpdf/
https://www.coursehero.com/file/153336368/Topic-5-FIU-Phased-and-Panel-Arraypdf/
https://www.coursehero.com/file/153336868/Topic-8-FIU-EMS-TDpdf/
Desired outcome: I would like to kindly request to remove all uploads from my account as they are intellectual property of my University
The complaint has been investigated and resolved to the customer's satisfaction.
Privacy complaint
Good day!
I would like to file a complaint regarding two documents that were uploaded on your site as it contains my full name which violates my privacy.
Here are the files:
1.) URL: https://www.coursehero.com/u/file/119463279/MRR1-MAGBANUAdocx/#comments
Title: MMR1_MAGBANUA
2.) URL: https://www.coursehero.com/u/file/119462761/M11-MAGBANUAdocx/?__chid=9176e216-1fd2-45c5-b416-f97426bab79c
Title: M1.1_MAGBANUA
Desired outcome: I am hoping that these files will be deleted as soon as possible.Thank you!
The complaint has been investigated and resolved to the customer's satisfaction.
Removal of the documents
I have uploaded notes from my college which has been asked to remove it immediately by the professor. All the study material i got from my university which actually i need to ask from consent from the owner a they are available only to the students or our college. I have accidentally uploaded few notes from my college into course hero and now I really need it to be removed before the top level management of my college take action against this and sue. I already asked Coursehero to help with this but no response. I need all the documents associated with my account to be removed.
The complaint has been investigated and resolved to the customer's satisfaction.
I need to remove some content
https://www.coursehero.com/profile/KathyY2/?__chid=9415d08d-4460-48be-9d13-24fd30e5abdb
This was one of my oldest account.
I didn't notice that there are many content from PSYC100 are not suppose to be there.
Now, I received a letter from MY university to delete those content
Please delete my account and also remove those content completely
The complaint has been investigated and resolved to the customer's satisfaction.
My uploaded works
Our faculty checks out uploaded files from your website, and I cant help to think if they were able to check mine. So I am humbly asking if you can remove my files before there is action from the top-level management of the university. I need to remove all of the documents from my account as soon as possible. I'm humbly asking for your immediate response. Thank you.
Desired outcome: I would like an apology to my action, but I need to remove my files, and I haven`t seen any of other works. Thank you so much
The complaint has been investigated and resolved to the customer's satisfaction.
Uploaded files need to be removed
Hello, I'd like to remove this submission because I uploaded it without the permission of the owner and I don't want to be reported and get caught to it these are the links of my submission:
https://www.coursehero.com/profile/ayezza/#/documents/course/18607562
https://www.coursehero.com/profile/ayezza/#/documents/course/18608259
https://www.coursehero.com/profile/ayezza/#/documents/course/18608478
please remove it thank you so much
Not applicable
I was conducting source materials checks for my book citations and discovered that Ch. 5 of my book has been uploaded to this company's website WITHOUT PERMISSION. Whoever uploaded the my work has done so ILLEGALLY. I've contacted their customer service who then emailed me a complaint form, but I have no idea how long this process takes. It needs to be removed immediately or I will consider legal action. The file was uploaded by a wendycate45 of Laikipia University (see attached). I have no idea who this is and how they accessed my files. It is saying there are over 15 pages of my book that have been uploaded! OUTRAGEOUS. I cannot see all of what was uploaded unless I register with the website, which I do not want to do for obviously reasons. How is this company allowing copyrighted materials to be uploaded without checks?!?
Desired outcome: Remove the book chapter immediately and tell me who and how this was uploaded to your website and I will forget this happened.
I have asked course hero to remove but there are still no action has been taken yet.
Full Legal Name: Laika C. Merle
Country: Philippines
Email Address: [protected]@gmail.com
Reported content
1. URL: https://www.coursehero.com/u/file/135828486/Which-of-the-following-is-most-useful-in-making-dedocx/#question
Title: Which of the following is most useful in making de.docx- Name:Laika Merle
Type of content: EDUCATION 3
2.URL: https://www.coursehero.com/u/file/111435212/Laika-Cdocx/#question
Title: Laika C.docx
Type of content: ECON 232
3.URL: https://www.coursehero.com/u/file/111347217/SHAWSHANK-REDEMPTION-REFLECTIONpdf/#question
Title: SHAWSHANK-REDEMPTION-REFLECTION.pdf Name:Laika Merle
Type of content: EDUCATION 3
4.URL:https://www.coursehero.com/u/file/111347241/IN-TIME-REFLECTION-MERLEdocx/#question
Title:IN-TIME-REFLECTION-MERLE.docx
Type of content: EDUCATION 3
Desired outcome: I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university.
Account
I was charged $24.95 on June 14, 2022 at 8:44 AM and had access to use it for 1 day then no access the next day or week or month after the first original day I signed up and paid. I looked in account settings (per what their website states) and it shows that I do not have access and wants me to sign up (again) but I was charged for access and only got it for 1 day. I thought that it was for 1 month access and yet I seem to have only got 1 day access.
Desired outcome: my access for the time I paid for or refund, then I want to cancel service because I don't need my account charged every month
The complaint has been investigated and resolved to the customer's satisfaction.
https://www.coursehero.com/qa/wait/42099102/
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
Desired outcome: Just delete this documents, Please just delete it now please
I AM A PROFESSOR AND THIS IS SO INAPPROPRIATE, PLEASE DELETE ASAP. THANK YOU VERY MUCH. I HOPE IT WILL BE DELETED ASAP.
LINK: Course Hero
This document has personal, private information of my colleagues (and explains why, listing out the information).
I cannot upload this document because of the data privacy act, and my school's honor code policy.
My school will be in grave danger.
The complaint has been investigated and resolved to the customer's satisfaction.
remove documents in my coursehero account
I accidentally posted a paper with my entire name on it. As uploading student work could result in reprimands from my school, I must delete this file. This has to be disposed of immediately. I'm hoping it will be removed quickly. Thank you.
uploaded document
Unintentionally, I uploaded a document that contained my full name. I must delete this file since doing so could result in reprimands from my school for uploading student work. I had to get rid of this right away. I'm hoping it will be remove quickly. Thank you.
Monthly subscription
I have subscribed to a monthly service after the business claimed to provide service for a specific class I was looking for. After they charged my card, I logged in to find out non of the documents they claimed were the class I was looking for - and I have looked carefully. Within an hour, I called customer service and explained the issue - they refused to issue a refund despite not being able to render the service. I emailed their billing department immediately after the call and received an email also refusing the refund - not even in proportion but also they provided false information in the email and did not respond to clarification. I should not be charged for service they are not able to provide especially considering my immediate - within the hour - call.
Desired outcome: Full refund
The complaint has been investigated and resolved to the customer's satisfaction.
I am very disappointed because my personal files has been uploaded
Numerous files from me have been uploaded here without my consent. I want you to delete right away because it infringes my right. Kindly delete all the items or documents that my name was there, just search Ma. Lourdes Pmaran, and delete the documents that was been uploaded it here. I am sad because I am not aware that someone I trusted that I shared my files with will be uploaded it here.
Desired outcome: Please do delete it immediately, it was not me who uploaded it. Kindly delete the files that has an X-mark i put in the screenshot.
The complaint has been investigated and resolved to the customer's satisfaction.
About Course Hero
One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.
In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.
Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.
Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.
5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.
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Course Hero emailssupport@coursehero.com100%Confidence score: 100%Supportchcustomertest@gmail.com100%Confidence score: 100%Supportchsupport@coursehero.com100%Confidence score: 100%Supportipe@coursehero.com100%Confidence score: 100%Supportagrauer@coursehero.com94%Confidence score: 94%Executivedmca@coursehero.com91%Confidence score: 91%Legal
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