- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Remove documents in your site
I have uploaded notes from my university which have been asked to remove immediately by my Professors. All the notes I got from my university actually need to ask for consent from the owner since they are made for only university students. I accidentally uploaded a few notes from my university into the course hero and now I really need to remove them before there is action from the top-level management of the university. I need to remove all the documents from my account as soon as possible.
Desired outcome: Desired outcome: I'd appreciate your urgent response regarding this issue. thank you.
Hi, Can you delete all the documents uploaded in you site in contain name and the courses needed to take down and it name the one who upload it DukeResolve8425
Here the link needed to take it down
https://www.coursehero.com/file/162833848/cpe0011-2nd-pdf/ https://www.coursehero.com/file/163861950/Lab-12pdf/
https://www.coursehero.com/file/163861779/LAb-15docx/ https://www.coursehero.com/file/162833909/cpe0011-1-convertedpdf/ https://www.coursehero.com/file/162833679/cpe011-2nd-pdf/ https://www.coursehero.com/file/163861817/-db-midterm-skills-examdocx/ https://www.coursehero.com/file/163869613/cpe011-finalskillsexam21920-docx/ https://www.coursehero.com/file/162835353/cpe011-2nd-1docx/ https://www.coursehero.com/file/163861885/Lab-11docx/ https://www.coursehero.com/file/162833824/cpe0011-2nd-12docx/ https://www.coursehero.com/file/162833868/cpe0011-2nd-1920docx/ https://www.coursehero.com/file/163861875/Lab-13docx/ https://www.coursehero.com/file/162833689/cpe011-2nddocx/ https://www.coursehero.com/file/162833978/cpe011-2nd-docx/ https://www.coursehero.com/file/162833933/cpe011docx/ https://www.coursehero.com/file/163861946/Lab-14docx/ https://www.coursehero.com/file/162833907/cpe011pdf/
https://www.coursehero.com/file/162835340/CPE-014-Activity1pdf/
I already done it reporting at Report copyright infringement on Course Hero please help me to remove the documents that uploaded need to take it down cause our university ask us to remove it from sites thanks
Remove documents in my course hero account
I have uploaded notes from my university which have been asked to remove immediately by my Professors. All the notes I got from my university actually need to ask for consent from the owner since they are made for only university students. I accidentally uploaded a few notes from my university into the course hero and now I really need to remove them before there is action from the top-level management of the university. I need to remove all the documents from my account as soon as possible.
Desired outcome: I'd appreciate your urgent response regarding this issue. thank you.
The complaint has been investigated and resolved to the customer's satisfaction.
Please help me takedown all my uploaded files.
I have requested multiple takedown requests for my files as my lecturer has asked me to take them all down as I was not aware they were not allowed to be uploaded please help me takedown all my files.
Desired outcome: Takedown all my files in my Profile named
Tutor Earnings
I have been a Course Hero tutor since 2016. My primary responsibility was to provide academic support to students so that they could learn effectively. I was an expert in a variety of academic fields, including computer science, database management, computer networking, philosophy, and MySQL. My tutoring work was going well until August 24th, 2022, when I received an email from the tutor support team stating that my tutor account had been permanently disabled. The account was disabled due to a violation of Course Hero's Terms of Service. I was surprised because, according to the report of the tutor support team's monthly review from January to June 2022, I had no violations. Furthermore, a warning is required before receiving a violation. This year, I have not received a single warning. I've attached the documents from the tutor support team that show the monthly review from January to June 2022. The documents attest to and validate my sincerity.
My account was permanently disabled, despite the fact that it had substantial available earnings. The account had $6,001 in earnings at the time it was closed. I have attempted to email the tutor support team in the hopes that they will allow me to withdraw the available earnings in my account, but they continue to refuse. I also sent them emails requesting that my account be reviewed, but my request was denied. My request to Course Hero is that I be allowed to withdraw the available earnings.
Desired outcome: Please allow me to withdraw the available earnings in my account.
I had not violated Course Hero's Terms of Use. The documents attached attest to and validate my sincerity. I had no violations during the review of my account, which was conducted on a monthly basis from January to June. I do not know what kind of infringement the tutor support team is insisting on. There is something that we are unaware of that is going on behind the scenes, particularly among the moderator team. You see, I am not the only person complaining. Many affected tutors are complaining about this issue. Why are they closing the account when a substantial amount of money has matured in it? We have provided all the required academic assistance to the students. We were ensuring that the students got unstuck in their assignments. However, you closed the tutor account on the basis of a violation of Course Hero's Terms of Use, which I find to be inaccurate and untrue. Something needs to be done in order for the affected tutors to get their money back. This is unfair and unprofessional.
I am complaining about Termination of my account without proper warning.
As I open my account it says I can no longer answer questions. I email support and the only reply was I violate something. I ask what did I violate but the only response was not direct if which was it.
There first email was that I can't answer in some area. But not all subjects
My rating were high. About 83%
No proper explanation. Just sudden termination.
Desired outcome: Reconsider my account.
The complaint has been investigated and resolved to the customer's satisfaction.
I can't no longer log in to my account. I try Google login but it says bad request.
Today September 16, 2022. I was trying to solve problems today, when my account suddenly closed. So I try to re login. It should be easy since I saved my password. But it says, wrong password. So I try Google login but it says bad request. I also try to log in using my laptop but I really cannot login.
The support teams response was the system generated to wait for 2-3 days
Desired outcome: I'd appreciate a response if it's just a system error.
I can't open my account. I've been answering when suddenly it did closed. I try to reopen but it says bad request.
So I email support team.
But they said that my account will be permanently closed without any warning. I haven't received any violation for the last month.
Also, they should have let me withdraw my remaining balance in my account.
The complaint has been investigated and resolved to the customer's satisfaction.
Removing my uploaded file
Hi course hero. I just wanted request if you can remove all the file I uploaded because my university professor asked me to remove it because it's against the rules and it can affect her work. It was our activity and i shouldn't uploaded it because it's not our own work.So please hear this out and please remove it all as fast as you can. Please remove the documents I uploaded thank you.
Desired outcome: I would like to remove the file I uploaded within this day or week.
The complaint has been investigated and resolved to the customer's satisfaction.
Removal of Documents
I accidentally uploaded a document with my private information on it. I am requesting to have it removed, but have had trouble reaching support. I just want to upload my correct document. I feel the policy on uploads is extremely rigid. Sure you have the rights to my uploaded works, but an honest mistake should be something easy to fix. I shouldn't have to go through every chain of communication to resolve it.
Desired outcome: I want the document removed.
They still have yet to reach out. I’ve sent multiple emails.
Need documents deleted
Hi,
My name is Alexa. I made a course hero account and accidentally uploaded documents publicly that will need to be deleted. I need help. I did not read or look at the website properly. I do apologize and need my deleted account to have all the documents I uploaded to be deleted as well. I called course hero and they told me to fill out a delete request form which I did. I am waiting for them to contact me to have those items deleted.
The links please ALL DELETE
https://www.coursehero.com/file/146114946/Gisin-Alexa-Breif-Career-Reportdocx/
https://www.coursehero.com/file/146114149/Psyc-692-Article-Critiquedocx/
https://www.coursehero.com/file/146113719/Background-and-Rationale-docx/
Please help me have all the documents uploaded from that email and account deleted. I am so sorry!
The email was [protected]@gmail.com and my phone number is [protected].
Desired outcome: delete all documents as soon as possible
The complaint has been investigated and resolved to the customer's satisfaction.
Log in problems (BAD REQUEST)
For some reason whenever I wanted to log in, it always shows "bad request". I need help with some homework and this is really bothering me. This has never happened ever before in my life until yesterday. I don't know what I should do, I tired to reset my password and log in with a new password but it doesn't allow me. I paid more than 100 dollars for this and I would want this to be resolved.
Desired outcome: Better get that fixed, please
The complaint has been investigated and resolved to the customer's satisfaction.
Refunds and unathorized charges
On or about March 03, 2022, I was seeking tutor servicing for a Humanities class. I came across Course Hero and the site stated free 24/7 class room services and text book solutions, but if you wanted instant access it would be $9.95 per month. I believe I had signed up for a month. After the first month I tried a second and cancelled. After around August 07, 2022 I started receiving declines notices from my bank Wells Fargo, this started on August 07, 2022 and at least every Monday and Saturday I would receive decline notices (NSF) from Wells Fargo, all of the notices were from Course Hero for a charge of $59.85. I never gave them my new debit card number, do to the “fact” I had to change accounts with Wells Fargo and be issued a new debit card and bank account.
On Saturday August 27, 2022, I had noticed a charge of $59.85, had appeared on my banking account from Course Hero. Wells Fargo wanted to charge me $31.00 to block all transactions in this amount from Course Hero, not guarantying they could change the amount and still be charged.
On August 15, 2022, I went back into the site to make sure the account was truly cancelled and cancelled again and it stated the account was to be closed by August 22, 2022, at which time once again I clicked to close the account and received a notice n the screen the account was closed and no further payments were to debited.
August 18, 2022I had brought this to the attention of a customer representative at Course Hero by the name of Anna Sun. She wanted all my personal information, including PayPal and debit card numbers in which I sent her a copy of the decline from my bank showing Course Hero.
August 22, 2022, a representative, Nikki Sanchez, from Course Hero had contacted me via email and to clarify the closure and activity on the account. She stated that there would be no further recurring subscription charges.
This returns me back to August 27, 2022, where I am now receiving unauthorized debits from Course Hero. This also brings me to the point back in or around April when I was charged a $39.85 fee for nothing and the representative I had spoken to guaranteed me a refund, after a short conversation, I stated I would seek to retain counsel if possible and take this to the State Legal authorities for prosecution for Wire Fraud, at which time the representative wanted to remind me that course was too big of a company that they have many lawyers and cannot be prosecuted for anything.
All and all this is consumer fraud and theft at its best and being able to track my banking information from me is even harder to accept.
Desired outcome: Refund of all costs from bank assessment fees and charges from Course Hero in the amount of $500.00
bluemesallcaz@gmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
'Bad request' message when try to log into my account
Hello, I am able to access my course hero account and it has a lot of unlocks that i intend to you. Kindly help me access my account.
My email: [protected]@gmail.com
Thanks in advance
Desired outcome: kindly activate my account
The complaint has been investigated and resolved to the customer's satisfaction.
Removal of documents posted
Good day! I would like to seek help in removing this document on my coursehero account: https://www.coursehero.com/file/109219048/ASSIGNMENT-2-NAVARROdocx/. I have mistakenly posted it on my profile and I need it to be taken down immediately for it is now an university owned material. I hope you could take action as soon as possible for I am a graduating student and I do not want this to be my cause of delay. Hoping for a fast and positive response. Thank you!
Desired outcome: Removal of documents
The complaint has been investigated and resolved to the customer's satisfaction.
Tutor Account Disabled
On 16th August, course hero sent me an email stating my tutor account has been disabled due to violation of section 2 and 3. I have looked into their terms and it says section 2 and 3 is regarding fraudulent activities. I am certain I haven’t conducted anything fraudulent in violation of any terms. When i asked to know more details and proof they ghosted me. I even had a balance of 300$ in my account when they closed it and never paid it to me. When i wrote a comment on their LinkedIn post about this matter they gave me an automatic response and deleted my 2nd reply on that post. I have no idea how this company is standing after doing such fraudulent activities itself!
Desired outcome: I would like an explanation and apology from this company. I also want my payment of the balance i had in my account.
Mazbaul.al@gmail.com
Failing to comply to takedown requirement
I have uploaded an assignment from my college which has been asked to remove it immediately by the school. I have accidentally uploaded an assignment from my college into course hero and now I really need to remove before there are action from the college. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all the documents from my account as soon as possible. The following link directs to my account and document that must be removed. Act as soon as possible!
https://www.coursehero.com/file/161129975/Critique-Essay-Draftdocx/
Desired outcome: All uploaded documents from my account to be removed by 1pm on August 24th 2022
The complaint has been investigated and resolved to the customer's satisfaction.
Suspended my tutor account outright, embezzled my money.
I have been working on CourseHero for about a year with a continuous on average 100% Helpful rate with no plagiarism and anything.
Suddenly on Aug 19, 2022, They permanently disabled my tutor account along with my money in it.
I never ever did any plagiarism and honestly answered all the student's questions with detailed explanations. Yet the company deems to disable by account on the ground of violation of Course Hero’s Terms of Service.
Desired outcome: Please reinstate my account or at least provide my money in it. If you can't do it, then remove my answers from your portal and stop making money through it.
The complaint has been investigated and resolved to the customer's satisfaction.
Mazbaul.al@gmail.com
Email me bro, were going to file a complain about this site.
Removal of uploaded document
I have a uploaded a module given by our university professor without their consent on August 8, 2022 in course hero. The name of my professor is included in the document. I am afraid I'm violating my professor's privacy and her copyright infringement rights.
Desired outcome: I would like to remove the module I uploaded in course hero. Please take it down before my professor find it out.
My complaint has been resolved by the course hero compliance team in just a day. A piece of advice for others who has the same complaint as me. Reach out to the compliance team of course hero first before filing a complaint here. They will do assist you and solved your problem. Kudos to Course Hero Compliance Team. I do not know how to mark my complaint as resolved so I just wrote here.
Removal of documents on coursehero
I have mistakenly posted files on coursehero which includes university owned materials. Please help remove the said files: https://www.coursehero.com/u/file/109219048/ASSIGNMENT-2-NAVARROdocx/?__chid=e7737cc5-17c1-486b-a3dc-03bf96c34f1e#question, https://www.coursehero.com/u/file/109219488/ASSIGNMENT-3-NAVARROdocx/#question, https://www.coursehero.com/u/file/109219488/ASSIGNMENT-3-NAVARROdocx/#question, https://www.coursehero.com/u/file/109220177/ASSIGNMENT-1-NAVARROdocx/#question, https://www.coursehero.com/u/file/109219849/2A2-REP-1docx/?__chid=98d1ec1a-b09c-480b-9206-5519754977a8#question, https://www.coursehero.com/u/file/109219759/2A2-LA34-Navarrodocx/#question, https://www.coursehero.com/u/file/109220014/2A2-LA33-Navarrodocx/#question, https://www.coursehero.com/u/file/109219860/2A2-EPdocx/?__chid=1be15a97-5856-44e4-b0ca-3344a60648f2#question, https://www.coursehero.com/u/file/109219566/2A2-Experiment-Proposal-Formdocx/?__chid=b53143c1-97a8-41dd-9073-b2db01484406#question
Desired outcome: Please remove the said documents
I have already submitted a complaint a while back but I have missed a document which I needed to be taken down. Please remove the document with this link: https://www.coursehero.com/file/109219048/ASSIGNMENT-2-NAVARROdocx/ I need this to be taken down as soon as possible because I am a graduating student and this file contains university owned data. I am expecting for a quick and positive response. Thank you!
The complaint has been investigated and resolved to the customer's satisfaction.
Delete all the files I uploaded because of the copyright infringement
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
My account name:
AdmiralBuffalo1582
Desired outcome: I want the files the I uploaded to be deleted immediately
The complaint has been investigated and resolved to the customer's satisfaction.
Removal of uploads
I have mistakenly uploaded assignments that are due this coming Monday. The documents also have personal information. This cojld get me expelled from university. This are the uploads https://www.coursehero.com/u/file/161963264/NEWdocx/#comments
https://www.coursehero.com/u/file/161964199/Question-6-Thapelodocx/#comments
https://www.coursehero.com/u/file/161963542/G-2-Strategic-Performance-Budget-Mgt-Survey-Questionnaire-Tool-2022docx/?__chid=a5be66be-7844-40b1-aca7-a9ba3cb5bd95#question
https://www.coursehero.com/u/file/161963459/assignmentdocx/#comments
The complaint has been investigated and resolved to the customer's satisfaction.
Course Hero reviews 0
About Course Hero
One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.
In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.
Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.
Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.
5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.
Overview of Course Hero complaint handling
-
Course Hero contacts
-
Course Hero phone numbers+1 (888) 634-9397+1 (888) 634-9397Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone numberMedia Contact+1 (650) 454-0742+1 (650) 454-0742Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone numberChief Operating
-
Course Hero emailssupport@coursehero.com100%Confidence score: 100%Supportchcustomertest@gmail.com100%Confidence score: 100%Supportchsupport@coursehero.com100%Confidence score: 100%Supportipe@coursehero.com100%Confidence score: 100%Supportagrauer@coursehero.com94%Confidence score: 94%Executivedmca@coursehero.com91%Confidence score: 91%Legal
-
Course Hero address1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
-
Course Hero social media
Most discussed Course Hero complaints
Unauthorized chargesRecent comments about Course Hero company
Sudden disabled account - receiving violations even after serving suspensionOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.