Costco Wholesalebudget rental car

S
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a verified customer
Verified customer

We rented a car thru Costco. After flying into Milwaukee Mitchel airport we went to pick up our car. We loaded our bags and started to leave when the check engine light came on. We took the car back. All they had was a dirty car, but because of our situation, we unloaded our belongings into this messy car. Thirty minutes down the road my husband realized he had left his phone in the other car. We tried to call that location, but no answer, so we turned around and drove back to the airport.
Found manager Todd who said he would look for it and for us to wait. He came back to tell us it was gone. So now on top of a crappy car, we lost a phone with this company. They were of no help and in fact could not have been more disinterested.
We are making you aware of this as we don't believe this is the type of experience your loyal customers deserve. Thank you!

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