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Costco review: Negative experience

Kevin Coyne of US

Oct 22, 2025 10:28 am EDT

Verified customer

Featured review

I bought new tires and during installation a wheel cover was accidentally broken. I didn't think it was a big deal at the moment. When it was time for a tire rotation I brought it in and waited twice as long as they told me. After driving home all my brake fluid leaked out causing my dashboard to light up. I took it to my trusted mechanic and he explained how someone damaged the brake hose. I had to pay to have it repaired, made a claim and was told it would be resolved in 5-7 days. No reply, so after a week I reached out again. They sent me an email with the wrong customer name and provided a phone number to call. After several attempts to talk to someone and only receiving a "voicemail box is full" recording, an angry person finally answered and yelled that I have the wrong number. When I looked up the claim adjuster and figured out the correct number to call, not the one they gave me, I called and learned that nearly two months later, they denied the claim.

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Costco Contacts

Costco phone numbers

+1 (800) 774-2678

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Membership & Warehouse

+1 (800) 955-2292

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Online Orders

+1 (877) 849-2730

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Travel

+1 (855) 258-3217

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CostcoTickets

+1 (855) 620-7579

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Photo Center

+1 (800) 607-6861

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Pharmacy

+1 (866) 861-0450

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Concierge Services

+1 (800) 788-9968

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Business Center Orders

More phone numbers

Costco emails

customerservice@contactcostco.com

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Confidence score: 100%

Support

Costco address

P. O. Box 34622, Seattle, Florida, 98124, United States

Costco social media
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Oct 23, 2025
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