Costco
reviews and complaints

I have Asthma, and I never agreed to be ordered to endanger my life when I paid my Costco membership. Remember back when Dr. Fauci told "60 Minutes" that face masks might make people "feel a little bit better," but they simply don't protect people and, "There's no reason to be walking around with a mask." "When it comes to preventing coronavirus, public health officials have been clear: Healthy people do not need to wear a face mask to protect themselves from COVID-19," CBS News reported March 8, 2020 citing Dr. Fauci.
The CDC said only two groups of people needed to wear them: people who were showing symptoms and people who were taking care of someone who was sick. After months of maintaining that healthy people didn't need to wear masks in public to prevent the coronavirus, the country's top public health officials reversed their position. Science didn't change…. what did?

On Saturday 6/20/2020 I visited the Costco Store in Mt. Laurel NJ with my daughter. It was your typical busy Saturday. As we are in the check in isle we are following the instructions of our cashier to please move back so that the client who was checking out could come close to her to either get something or speak to her. As we are moving back per our cashiers request the cashier to the right starts banging on the plexy glass and yelling to my daugher and myself that we need to move along becuase she needs her client to move forward. I reply to her that we were just asked to move back by our cashier to which she continues to yell and bank on her glass and make hand gestures for us to move forward. I then ask her to please calm down and that we are just following instructions to which she just rudely yells at me I said to move forward. At this point I am not only embarrased but very upset that this cashier would think it was ok for her to be yelling and making such a scene. I then see a manager walking towards us to which I ask if she is the manager, she confirms and I start to explain to her what just happened and the cashier continues to make comments and rudely talk over the manager to which I demanded that she talk to her cashier and deescalate this situation to which the manager replied that she would talk to at a later time. I am surprised not only by the poor management but how no staff intervined to deescalte this situation. My family and I are regular customers to Costco and after this situation I must say that I am beyond disappointed. I was embarrased, humilitated and disrespected not only by the staff but by management who spinelessly couldn't handle this situation nor even apologize for her staffs actions.

I would like to take this to corporate. Please see attached my receipt for identification of myself, staff and manager on site as I would like their names for a formal complaint.

Michael Lewis
4502 Abelia Dr.
Austin, TX 78727
512.836.5574

June 17, 2020

Costco Wholesale Corporation
Mr. W. Craig Jelinek, President, and Chief Executive Officer
999 Lake Drive
Issaquah, WA 98027

Dear Mr. Jelinek,

It hurts me to write this letter, but I must let you know how I was treated by one of your employees at one of the Costco locations in Austin, Texas. The result of my complaint is to fire Marisa M as soon as possible. If not, Austin Justice Coalition will protest your store for as long as it takes. Marisa's behavior towards me makes no sense in these uncertain times.

Marisa M told me to pay for a black Adidas cap that I wore from home. After Marisa rudely told me to pay for the hat, another employee said that the store did not have any for sale. After knowing that the store did not have any caps for sale, she just looked at me.

I am a 62-year-old Black male, and I take offense to Marisa, telling me to pay for a cap that had already been paid for and out of stock.

Let me give you some background on the incident that happened on June 16, 2020.

As shown on receipt #1 (21064100800762006161353), I purchased two pairs of pants. I tried on both of them in the bathroom to confirm if they fit me. Neither pant was comfortable. I asked one of your male associates standing next to one of the cash registers used for adjustments if I had to go customer service to return the pants. He told me since I had just purchased the items that I could take care of the return at his cash register. He asked Marisa if she was still on the clock. She said yes. Marisa comes over to the cash register, and I showed her the pants I wanted to return because they did not fit. As she was signing in to the cash register, Marisa asked did I want to pay for the cap first? I told her no I did not want to pay for the cap that I wore from home and that I did not see any caps on the floor. The Costco male associate confirmed that none of the caps were in stock. I only told Marisa that I want to return two pairs of pants! This was embarrassing, and I have never been treated this way in my years of being a member at Costco.

I asked Marisa if I could purchase one more item. Receipt #2 (21064105100452006161404), shows the item purchased from Marisa.
I needed proof that Marisa was the person that treated me rudely.

Thank you for your consideration.

Sincerely,

Michael Lewis

Date of Incident: 6/14
Client Number: 618
Name: Diane R
Location: Costco NE San Jose # 1004
Address: 1709 Automation Parkway, San Jose, California

Agent Diane R was extremely rude. Customer was asking about the limit of the Vienna Sausage. Agent Diane stated" you should know how to read".
Client was simply asking the sign location to ensure that the sign is visible.
Agent Diane R. humiliated the client and raised her voice. You need to read. It is visible and readable there.

Client said it is fine. If you can't change the label. Agent continue to raise her voice to the point that other customer already looking at us. I reminded the Agent to remain calm but the Agent continue to belittle the customer and humiliated the customer.

Agent requested to talk to the manager. Costumer asked to remind the agent not to yell as agent continues to scream and humiliates the customer.

I am trying to get my laptop fixed. I called Costco's Concierge last week on
5-22-20. I was on hold for 1hour and 45 minutes. This was so frustrating. I asked to speak to a supervisor and waited another 20 minutes to get one on the line, her name was Connie. She was very nice and ran through everything to troubleshoot. She determined I needed repairs to my laptop and it was currently under warranty. She offered to call me today 5-26-20 to help me with this prosses. When she called I was on another line so I missed her phone call. I attempted to call her back on 5-26-20 at 3:25 pm. I am still on hold and it has been 1 hour and 20 min. I want to hang up but fear I will never get my problem solved. This is ridiculous! My case # is [protected], my name is Karen White, My phone number is [protected], I live in Prescott AZ. My Costco membership number is [protected]. I want a contact number of someone that I will not have to wait on hold with. I want my computer repaired or I want a new one.

To whom it may concern:

I have been a Costco member for seven years and appreciate being able to shop at the warehouses. They have great bulk and health food options for my family. I also have used Costco extensively for resale for my small Utah business.

However, today I want to file a formal complaint with Costco management. I am NOT in support with enforcing shoppers to wear a mask. This is ridiculous and unnecessary. The economy is trying to open back up and people need to get back to normal life. A mask should not be the new normal. If people are ill, let them decide to stay home. But if they feel well, do not enforce us to cover our faces. This is a drastic step that will lead to the eventual loss of our humanity, compassion, unity and FREEDOM!

I also have been quite disappointed in the limiting the number of children allowed with you on your trip. As a mother to a few little ones, it is not always possible to find a babysitter. This is taking it too far.

In response to these new requirements, I feel it will be necessary for me to ask for a refund of my membership fee. I will not be supporting Costco until these restrictions are lifted. I hope that the company will see the lack of support in these measures and start to support the people's freedom!

Sincerely,

Sharon Jenson
Knight Steals LLC
Utah Costco Member since 2013
[protected]@gmail.com

Today, April 9, 2020, we arrived at Costco on King George in Surrey BC at 8 am for their seniors' line up. We waited almost 2 hours to get into the store. When I asked why younger than 60 yr olds were allowed in the line up I was told that if they asked one person for ID they would have to ask everyone for ID and it would slow things down. I don't think so, when selling cigarettes and alcohol people that look too young are asked for ID and there is no problem. Ask for ID from people that look younger than 60. Seniors with weaker bodies should not be in a line up, in the cold, longer than necessary because people are lying about their age. Costco should ensure that it is delivering what it promises - exclusive for Seniors over 60 between 8 am and 9 am, Tues., Wed., and Thurs.

Wow!
My family have been members since the San Diego, Store opened in the early 80's. We mainly shopped for bulk and cheaper prices. Times have changed, wish Costco would. Recently, my favorite Keto /Paleo expert has been kicked out of your store for his educational and extremely important informational videos. I am left shaking my head.
When it is predicted that 1 in 3 Americans will be diabetic or have severe Auto Immune issues by 2020 there is a huge percentage of the population that are seeking for information on the appropriate foods for their family to consume. If anything, you should hire this man as a consultant on your products and those which need slight adjustments and Kirkland could be on the cutting edge instead of in the dark. I spend over $800.00 a month on these foods he recommends only. Literally, I watch his videos and order all of his suggestions on line.
You might want to check the number of his followers, the food companies which sponsor him and the number of stores which give him permission to film. When he is filming in other stores, he is constantly referring his followers to go to Costco. Lucky for you he is not petty.
-A seriously amazed and perplexed customer.

My family & friends are soo disappointed that you no longer carry Harry's Tapioca pudding.
We have gone to least 13 Costco's
We were told, either discontinued or they don't know if they will be receiving .
They have looked it up stated no history for future.
This is the best pudding we have ever tasted.
Pls pls pls bring back.
Regards
Sandra Villegas
[protected]@gmail.com

I am a senior citisen, alone, Male, 64 years old; I am suffering from many chronic illnesses; I am weak, I need to move in 5 days; time,
i heard from friends that your heavy duty tote bags are excellent. I called your customer service, I was told they are sold by a pack of four, @
$5.99 each decided to go buy four packs today. I went to your store in Vaudreuil Dorion Quebec and was told NO! I had to join! only I could buy them on line! I am an old timer, and I was there, at the store with cash in hand ! Being told NO! was very, very upsetting!
I spoke to the counter man, he was simpathetic, he went to the big manager, he said no again! I am insulted and furious !
Yo defy, Joe Girard's law of 250! Instead this idiot, so called manager could have put the sale on his card, I could have paid it, asnd He should have said to me. Mr. Zakaib, all the best with your move! If you have any other purchases from the store, you must jion Sir, also, I see you did
not have any specials for seniors struggling on pensions! If I am not contacted with a solution to the way I was treated, not to mention wasteing my time and gasoline; and with the bags, and an apology, I will never approach you again! Very sincerely and angry being humiliated! This crap you folks call customer service? Also, your answering system is terrible ! manu after menu after menu!
Then I get another pavlov's dog, to answer the phone, who puts me onto another menu! horrible ! ken Zakaib March 2nd, 2020

Visited tire center on last day of a sale and tried to order a set of Michelin tires for my car. I was told that they only showed 3 in stock but would order me the 4th tire and get back to me when in. I was given a price for the 4 tires and accepted their offer. They wrote the order on a form down and told me they would call when tire came in.

About 5 days later, I called them to find out what was happening with my tire order and after speaking to several people I was finally told that the tire was on back order and that they didn't know when they would have them in stock. At the point was wasn't given another option or did they suggest that another type of tire could be offered, nothing was said. I COULD GO ON FOREVER ON THIS EXPERIENCE, but do not have the time or energy to revisit this awful experience.,

I am not writing this in order to receive any special offers on tires, I certainly will NEVER SHOP for tires at Costco, very unprofessional staff members, they should be working at a gas station, if that!