Costco

I have not been able to log into my account for 2 days - information is correct. Password reset on their link is not working; tried multiple times. Tried (opera, chrome, and firefox). Browser is cleared on each exit, and all refreshed when restarted; reset email is (NOT) in trash or junk. Costco ads come thru all the time. Online chat help is a joke - no help and have copy of chat sessions. will buy elsewhere.

Chat:
Johnson Y has joined the chat Norman: Account is under ****** & *****. I shop at Costco in Concord, CA. Trying for 2 days to log into my account on-line but cannot... web site issues. Password email reset request does not work. Cust service wait time 45 mins - BS

Johnson Y: Hi Norman! Thank you for choosing Costco! My name is Johnson Y - I'm reviewing your request and will be with you in just a moment.

Norman: Your online password reset does not work... It never sends me an email for reset Norman: Really tired of this crap, waiting on the phone but no one ever pics up

Norman: currently on hold on the phone too... Now down to 23 mins.
Norman: Yesterday 45 min wait and hung up
Norman: Sounds to me like Costco does not want any business

Johnson Y: Hi Norman, happy to help. Sorry that your experiencing these issues.

Norman: If they are this backlogged, maybe hire more people... I regret renewing my account now.

Johnson Y: What number are you calling to reach us?

Norman: I have tried 2 numbers... Current was: [protected]; then you go thru 2 mins of crap and pushing buttons

Johnson Y: [protected] this is our number to reach us if you have not tried it.

Johnson Y: I will also look at your account, one moment.

Norman: The wait time just sucks my battery down... I have tried multiple numbers

Norman: just send me or give me a reset on my password.

Norman: And pls tell your web techs to fix their site

Johnson Y: So the only way to get a password reset is to use the "Send Password Reset" link.

Johnson Y: https://www.costco.com/ForgotPasswordView

Johnson Y: Make sure to check spam mail as well it sometimes goes there.

Norman: I have done that for days now... it does not send me anything, no reset link, nothing... that is why I am here. It is not in any junk folder, etc... I build my own systems and taught computers for a few years... I am tech savvy.

Norman: It is your system not sending out the reset link to my email.
Norman: Send me a test... to [protected]@ymail.com
Norman: I get all my other email, only Costco is not working anymore.
Norman: I even tried having it sent to my other address... that did not work either. I have taken all blocking software and disabled it too... still does not work.

Johnson Y: I do not have the ability to send out emails to members, I apologize.
Johnson Y: What browser are you using?

Norman: I have tried, Firefox, Opera, and chrome... same problem on all of them which brings me back to a Costco issue
Norman: I have allowed all 3rd party apps, my browsers delete all data on each exit too.
Norman: so when i re-open it... it starts fresh.
Norman: All cookies are refreshed too.
Norman: Who can reset my password?

Johnson Y: Chrome works best, and you are using the correct email as well.

Norman: YES

Johnson Y: The only way is to use the link, that I know.

Norman: if you read above... you will see my email i typed.
Norman: So no one can help me get into my Costco account ?

Johnson Y: I'm sorry, the link provided should work. I am not
sure why it isn't.

Norman: I get all the ads in my email, etc... but cannot get a
psw reset
Norman: So you know of no one else to help me ?

Johnson Y: The email should be from [protected]@costco.com

Norman: I understand you are probably sitting at home doing this... it does not matter the return link... I never get any reset email.

Johnson Y: I do not know of any other way, apologies again.

Norman: [protected]@online.costco.com is the link I am getting ads from ... just like a few mins ago. So the costco ads come thru, just your reset not working.

Johnson Y: All I can suggest is to keep trying to send the reset.

Norman: Do you have a direct link to the inside phone number at
Costco on Monument Blvd, Concord, CA. 94519 ?

Johnson Y: and double check spam/junk as well
Johnson Y: Yes, one moment.

Norman: As I said before... tech savvy on computers.
Norman: As I said before... tech savvy on computers.
Norman: I do not want to be transferred to the philippines...

I want the direct live line to Costco Johnson Y: [protected]
Norman: Hold on one moment.

Johnson Y: Is the number for the Concord warehouse.
Johnson Y: okay
Norman: one moment
*** Ended it at this point ***

Called local costco and referred to a number but that number, like all the rest, have a 25 min wait time again.

Just not worth the hassle... Costco could hire more people... .will just shop at Bestbuy and give them my money. Costco apparently not interested in fixing the issue.

Citi bank closed my acount due to a matrix trigger that was set off by 2 attempts to pay bill weeks early, and then a third all early. Finally had to pay by phone with debit card nov 5 due date nov 6, person phone says all good, next due date dec 10th. November 28th they close acct, unbelievable!. My credit rating is 748 and I have not made a late payment on any of my other accts for three years. Thank you for repeatedly asking me so sign up so I could be treated this way by your corporate partners. Please honer your membership values you are famous for, thankyou richard siggers member #[protected]

Four days ago I emailed Customer Service at Costco and have not received any acknowledgement or reply.

First let me start with I love my Kirkland Pots and Pans but I'm very upset with what happened last night when I was preparing Mussels Marinara (mussels purchased at Costco) and after 2 minutes of heating the mussels the glass lid exploded/shattered sending glass shards all over the stove top, flying towards me and into the dish being prepared. Dinner was ruined, I was visibly shaken luckily only receiving a minor nick on my arm from the glass.

I'm not sure how to handle a request for replacement because the lid and pan were too damaged to salvage and not safe to handle for an in store return. I took photos of the damaged items (attached). I have been a very loyal Costco customer for 20 years and never had a Kirkland product failure like this happen to me. I'd appreciate how you suggest handling this situation for replacement. My membership number is [protected]
I look forward to your reply and thank you for your attention. I have several more photos available.

--
Rick Schwenk
[protected]
rick.[protected]@gmail.com

Had delivery today. No installation till 01/10/2021. Try to contact. Customer service they hang up on me. Very disappointed. How I can get refund for installation because we have to hire people to install. Nobody told me that installation would not be done on delivery day. Refregirator tipping and we have to do water line. And it is before Thanksgiving. Help us. My phone [protected] home and cell [protected] my name is Elena Linell

After several days of trying to contact your delivery service for my Whirlpool microwave I canceled the order because of the mass confusion in this process. I ordered the product and immediately received the notice that the product would be delivered on or about Monday, November 23. The Friday prior to delivery I received a call from a delivery service you use asking that I call them to confirm and arrange for delivery. I started calling them on Friday, November 20 shortly after receiving the call and was finally able to get through this morning, November 24. They advised me that in spite of the notice I received from Costco that the delivery would be an additional four or five days - immediately cancel the order. Creates confusion when Costco sends out an estimated delivery time frame only to find out is approximately a week off. Not good for customer service

I order a set of knifes for Christmas, good price. I'm a full time RV'ER so I shipped them general delivery to the usps. Yes I KNOW ups does not deliver to the post office but they have contacted me in the past and I make arrangement to pickup at the UPS facility. Well within a 2 minute window UPS posted package undeliverable and returning to sender costco, no notice to me, I was even signed up for text updates. Called both parties and nothing could be done due to item returning to costco, thats crap, tracking showed item sitting at UPS Newport. People at their computer screen sitting somewhere in the world not having any idea what is going on. just what they see. Offered a refund but said it will take 3 to 5 business days, WHY NOT TWO MINUTES...or verify with UPS THE PACKAGE IS IN NEWPORT, AND THEN HOLD IT FOR ME TO PICKUP...

I purchased a patio online you guys canceled it because you didn't have the product I had to wait a few weeks I purchased it again you guys set up a delivery date with me then two days before supposed to be delivered you canceled you're very unreliable I invited people to my home because I thought they could be outside on the patio and now i'm left with no patio set your irresponsible and i'm gonna tell the whole world what you've done to me in this dangerous time of covid-19

I purchased an oven for my daughter on January 14, 2016 from the Costco location in St. Albert, Alberta. The model number is NE59J34215S. She was elated as she has never had a self-cleaning oven. For the past several months, she has been having real serious concerns over the temperature control. She cannot keep the temperature at the selected control. She complained to me about it some months ago and I knew that the warranty would be already expired, but it was with great dismay that this large purchase should only last 4 years. Her husband related the problem with the self-cleaning feature and asked her to stop using it and so she had discontinued it. I just returned from their home and while I was there I wanted to bake bread and cookies. While preheating, the digits came counting up rapidly which is highly unusual. It didn't reach the temperature that the panel indicated. I called the St. Albert Costco and the representative was rather unprofessional and was not at all helpful. She suggested calling the manufacturer. We knew they would not honour or consider our complaint. I mentioned this to an individual in Alberta and she told me that her sister had the exact same thing happen to her after purchasing an oven from Costco. Without a doubt, Costco has proven to be a very customer-friendly business and so I am appealing to you to please consider this as a legitimate complaint. There is definitely something wrong with this product and I know that you stand behind the products that you sell. It took months for this individual to receive a replacement and I am confident that you will realize that this is a faulty product and should never have been on the market.
I live in Saskatoon and my daughter lives in Clyde, Alberta. I can provide the membership number upon request. Thank you for your consideration to this matter.
Yours truly,
(Mrs.) R. Hildebrandt

On Nov. 19, 2020, the undersigned entered the Costco store in Kalispell Mt. Upon entering, my hands were occupied with basket, my membership card, and my mask. A chubby lad working the entrance stated that masks must be worn... I am aware of that, and to give me a chance to put it on. In an instance, a "stormtrooper"looking chap, with his new "marine" haircut sprinted up and got in my face about what I had said. I told him what I had said and put on my mask. This caffine driven lad appeared to be some sort of supervisor, short on manners, and tact. He then "granted" entrance to the Costco "kingdom". I have been a Costco shopper since the days it was called Fedmart, started by Sol Price in San Diego, later called Price Club... My membership expires on Nov. 30... I will never be seen again in this establishment.

Costco is breaking federal ADA laws. Autism causes sensory issues making it impossible for many to wear a mask or face shield
I have a family member that is Autistic she attends HCS elementary school. Primary area of Disability is Autism, 2nd area Intellectual Disability severe per the IEP she can not wear a face mask because of sensory issues. Her mother was embarrassed, severely harassed & asked to leave several times trying to shop at Costco on 11/17/20 in Myrtle Beach, SC. Craig Jelinek President & CEO Costco changed the policy on "11/16/2020, we will require all members, guests and employees to wear a face mask or face shield at Costco locations. Entry to Costco will only be granted to those wearing a face mask or face shield. Children under the age of 2 are exempt. Costco has had a face mask policy in effect since May 4, 2020 but members who could not wear a mask due to a medical condition were exempt. This is no longer the case. If a member has a medical condition that prevents them from wearing a mask, they must wear a face shield at Costco. This updated policy may seem inconvenient to some, however we believe the added safety is worth any inconvenience. the goal is to continue to provide a safe shopping environment for our members and guests and to provide a safe work environment for our employees."

Costco does not offer all items for sale online. Many items they sell are only available for store purchases only. Not available online in any way. Shopping in the store is the only way to view many items that are only offered for a short time period. Therefore they are not offering Alternative measures for those that are disabled.

This is a clear violation of ADA Federal laws. This is discrimination for those that are disabled and clearly unable to wear a mask. Not allowing someone to enter a property because of a disability is against the law. Looking for a powerhouse attorney that can take on Costco. Parents when you go to Costco make sure you have documentation to show that your child is disabled and unable to wear a mask. This is against the law.

Membership # [protected] letter below was returned by me to costco with a survey about their customer service:

October 29, 2020. I had an appointment with ed gluza to be fitted for plastic tips to fit in my ears because of reoccurring allergies from the silicone tips that came with these hearing aids.
Ed took my hearing aids out and then he told me that I didn't have enough time left on my warranty to try out the plastic tips that I was expecting to get fitted for that day at my expense.
There has been an issue with ed gluza since 2010 (at which time one of the silicone tips of that hearing aid set somehow disconnected and unknown to me got lodged in my ear and was not discovered by anyone for about 2 years. Since then i've had occasional flare-ups (i'm not sure how ed gluza can diagnose it as an "infection" as he did on the recent return document.)

I had no intention of returning my hearing aids but ed had different ideas and he then proceeded to refund my money and coerced me into accepting the refund.
He also told me not to come back to the costco hearing department and to go somewhere else.

I was then and I still am in shock that ed wasn't willing to work with me.

History during covid19
March 2020. I had been fitted for hearing aids and paid for them. I was scheduled to get the hearing aids but then covid19 forced closure of the hearing dept. My appointments were cancelled and they didn't have any idea of when the hearing department would be able to resume normal business so that I could receive what I had paid for. We requested a refund until such time that the hearing aids that I never received could be delivered. Ed called that a "return" he also said that the manufacturer had to destroy the hearing aids, absorb the cost and start over. Who does business like that? We even had a meeting with ed, the store manager, I and my wife. We didn't feel we were being heard and we didn't feel anything was settled but decided to put things to rest but I guess it wasn't that way. I sure didn't expect ed to take my hearing aids and react like he did. I do not wish to speak with ed gluza or deal with him. We have been costco members for many years and if someone from costco wants to resolve this matter please have them call me
At [protected]

I'm currently trying to purchase a GMC vehicle and the dealership asked if we were Costco members. We weren't at the time. But they said if we became members, we would receive $1, 000 rebate from GMC to go toward new vehicle purchase. So we looked it over and bought a membership. Little did we know, that in y'all's fine print it showed that persons needed to be members before 9/30/20 in order to receive this rebate. This is very misleading, for the simple fact that, this requirement is only shown in a disclaimer which is at the bottom of the second webpage link we were brought to, to sign up for rebate certificate. Not on the original Costco auto webpage under disclaimers. So if we are not able to get this rebate, we want a full refund of our member ASAP. Thanks

Item - ...00039846. PACKED ON - 20/OC/19 - 17:12. Best Before - 20/OC/24.
1.94 kg.
We have this product 3 or 4 times a year and have always enjoyed it: however, this one was very, very HOT, in a very unpleasant way. None of the others even come close to his HOT spiciness! It one tasted as if a hot batch of jalapeños had been dumped into the mix. Hot, burning acid. I say acid because it burned our mouths, throat and stomach. We had cool coffee on the dinner table and drank it down. My stomach and bottom of my esophagus burn for quite some time afterwards. Milk and tea did not help much.
It said "traditional" not new Mexican Hot! There is something wrong with it. This is an alert. We kept a sample in the freezer.
I am a member of Costco.
Gerhard Von Treskow, [protected] . [protected]@videotron.ca

We have purchased this brand Pacific Bold K-Cups over the last 9 Year's. The last two or three years we have had a bad experience of receiving a box of 120 K-Cups that had 15-30
K-Cups with flat tops. (Most K-Cups have a rounded top that is Puffy). The flat top k-cups do not have a fresh taste. We know to return for refund however this is not the quality we expect. We purchased a box 10/15/2020 and the entire box was full of flat top k-cups. We understand that the vendor that makes these k-cups for Costco is Starbucks. Why can't Costco demand quality control so we do not have to experience this poor product? We really enjoy this product and hate to change.