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Copa Airlines review: Lost luggage

Franklin Willemyns of New York, US

Nov 18, 2024 6:20 pm EST

Verified customer

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Booked a business flight from Sao Paulo, Brazil to New York connection through Panama. eticket: [protected] flying on November 15th
Arriving at the JFK airport, my luggege was not delivered so i contacted a Copa Airline staff Ms. Andres and filed a baggage claim.
Got an email saying that the luggage would be delivered on Saturday 16th.
As it was not delivered I wrote a complain to the delivery customer service WMS and they answered that they were not able to pick up the luggage at the airport and asked my to contact the airline. I called on Sunday 17 early in the morning and the staff called Valery told me that she was going to report and someone should contact me. At the evening as nobody got in contact I called again the Copa Call center and talked to Liza at around 8pm. She gave me the same information as in the morning and promised somebody would contact me. Monday evening still nothing called again and asked to talk to the supervisor, but they hang up. I just want to get back my luggage as it contains unmissable brand clothes, shoes, etc.

Claimed loss: 2000$ Only the bag is more than 700 USD worth as it is a Swiss Victorinox bag

Desired outcome: Getting my luggage back with all the contents,

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PO Box 0816-06819, Panama-City 1, Panama

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