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Cooking Club of America / Scout.com Customer Service Phone, Email, Contacts

Cooking Club of America / Scout.com
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www.scout.com/home/cooking
www.scout.com/home/cooking

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1.4 1 Review 171 Complaints
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Cooking Club of America / Scout.com complaints 171

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9:40 am EDT
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Cooking Club of America / Scout.com scam

This is an online publishing company called scout publishing or scout.com. I cannot find a business address for the company.

They have a totally bogus condition in place regarding credits and refunds. I ordered a gift subscription of their online and print magazines called ny jets confidential (football team news). I paid $80 for the gift and charged it to my credit card. At the beginning of january, they charged my card again, without notifying me, for another year’s subscription. I notified them in writing and via multiple (unanswered) telephone calls that I wanted to terminate my subscription, that I didn’t authorize the charge, and that I wanted my money back. Finally today I spoke to a live person, who informed me that they have a no refund policy. He said that I would have had to ask for cancellation before january 1st in order to not be charged and since I didn’t, it was not their problem. He also said that these conditions were sent to me, but they weren’t. The company sent them to the party receiving the gift, not to me who’s the person they’re making pay for the service.

I have a real problem with this. My argument is what good is the law that they have to notify me of their terms and conditions and that I have to agree to them if I never receive and approve those terms? They could have sent them to anyone in the world! The point is, I didn’t have that information and I am the one paying for it.

On top of it all, them man I spoke to was abusive. I don’t think that companies should be able to get away with blatant abuse of “terms and conditions” statements. I want to make this very public and hurt their reputation as I am sure others have had the same experience.

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11:20 am EST
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Cooking Club of America / Scout.com free trial

This company is as unethical as can be imagined. Do not sign up for a "free" seven day subscription, or you will end up being charged. On december 13th, I signed up for a free trial of au. Tigers.com, which is a scout property. When I went to cancel my account, you can not cancel unless you talk to a representative. This way, apparently, there is nothing in writing. So, I called their office to cancel, and they were closed that day due to inclement weather. I left all of my information, including my account number, my phone number and all pertinent information, asking for my account to be cancelled. On december 26th, my account was charged. When I called to get a refund, they said their corporate policy is to not issue refunds. I asked to speak to a supervisor, who again told me their corporate policy is to not issue refunds. I asked even when it is your mistake? At this point we were disconnected. When I called back to speak to the supervisor, she was "out of the office."

Stay away from this company!

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pcofield
Durham, US
Feb 08, 2016 11:02 am EST

Scout.com also scammed me by offering me a Free trail membership. I tried to cancel during the Trial period and they will not answer their phones and they sent me an email later Billing me. I left a cancellation message and they are still billing me. I currently have to dispute these charges with my credit card company. I called the company about 10 times to cancel. They will did not answer their phone. The call is transferred to another and it rolls over to voice mail. I'm assuming its a business decision for them. They probably figure most people are not going to dispute the $9.95 cents. I don't like being scammed. I don't care if its $9.95 or it's $1, 000, I'm going to dispute these charges.

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9:06 am EST
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Cooking Club of America / Scout.com billing

They send me cook books sometimes 2 times a month. The last 6 months I have returned them. I get the books in the mail and put return to sender and then take them to the post office. Unopened.
Then a month or two down the road they send me a bill for the book which I had sent back.
It's starting to upset me to the point of cancelling my membership. I will do that the next time I get another bill. The books cost a total of $29.95 each. I don't want them anymore that is why I put return to sender. Don't send me anymore books. Please

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3:10 pm EDT

Cooking Club of America / Scout.com collection notice

I was a member several years ago member #[protected] and they also had me down for 2 memberships. I liked cooking club at the time, but then I lost my job 07-2007 and canceled my membership and haven't been employed sense. I'm starting over again. I just got a collection notice today 10-14 and I can't afford this and don't feel I owe, because I canceled a long time ago in 2007. The notice is for $248.34. I don't even know if I can pay my home mortgage this month and in the future. What do I do!

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p johnson
Lincoln, US
Jun 28, 2009 4:39 pm EDT

I didn't join the club and receive the bills .

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Little Angel
Los Angeles, US
Mar 28, 2009 6:21 pm EDT

I also have had a bad experience with Cooking Club. I purchased a fry pan, granted I was late paying this but, I had financial problems, too.

Long story short I did pay for the pan and then 2 years after paying the bill, I am being dunned for the bill from a collection agency in New York. Not mention this is the 2nd time, 1 year earlier the same agency try to collect it also.

I am filing a compliant with NYC consumer's affair as this agency is registered with them.

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7:23 am EDT
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Cooking Club of America / Scout.com unauthorized billing

Last month ccoa sent a nasty letter about my so called monthly bill. That bill did have a #, so I called it and thought the problem was corrected. I used 2 addresses to make sure I received the products. When I spoke to them, the billing error should have been corrected. It was not. Now their sending me a bill for products they say they sent. I did not receive any cookbooks, magazines, or gadgets ever from them. Used several e-mail addresses that were posted from their site, only to find out they could not be used the server said it was an invalid e-mail address. I want out of this membership, no future contact from them in any way shape or form. I did not get any thing from them so I will not pay for something I didn't receive. I am seriously considering getting the bbb involved in this. Linda h, e mail this e-mail address is being protected from spam bots, you need javascript enabled to view it any suggestions?

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COOKING CLUB OF AMERICA
SAINT CLAIR SHORES, US
Apr 22, 2009 6:39 pm EDT

IDID NOT SIGN UP FOR THERE SUBSCRIPTION OR AGREED TO ANY 30 DAY TRIAL MEMBERSHIP TO COOKING CLUB OF AMERICA. AND IKNOW I SURE DIDNT SIGN UP FOR ANY 12 MONTH MEMBERSHIP. IS ANY ONE HONEST ANY MORE?

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julie worley
,
Nov 13, 2008 2:32 pm EST

I don't guess I should be surprised with all the scams via internet, but I guess once again obviously, I clicked on the wrong website or a legitimate company that I registered with sold my information. I have received a bill from Cooking Club of America for membership fees that are due immediately. I never signed up for this service. I have never received anything from Cooking Club of America other than threatening letters demanding money. The letter states that I still have the chance to settle my account in a positive manner and become a fully paid member in the CCOA. Just pay the bill for my membership IMMEDIATELY. As soon as payment is received, your status as a member in good standing will be reinstated. The name at the bottom of the letter is Andrea Meester, Member Services Director. I am very upset about being hounded for money for something I never signed up for or received. I will be contacting the Better Business Bureau in reference to this scam. I hope if there is anyone else out there being taken advantage of by CCOA, please file all the complaints possible with the BBB. On this most recent "bill" the toll free number is [protected].

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8:03 pm EDT
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I have been a lifetime member of this club for several years. Since I joined as a lifetime member I am extremely disappointed, I enjoy the magazine but have not been included in any of the benefits (tester, etc.) is there some rules I am not aware of? I have been trying to enter the contests on their website for 2 days and the site is not responding. Are...

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12:59 pm EDT
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Cooking Club of America / Scout.com do not accept cancellations

do NOT even think about joining them anymore. It's a total scam. I signed up for the "trial" membership and decided that it wasn't all that it was advertised to be... so when I received the invoice, I didn't pay it. The invoice says on it that if you do not send payment, it will be assumed that you do not want to join. So I didn't send it. They kept sending invoices, the 4th of which threatened to submit to a collection agengy if I didn't tell them that I didn't want to join. So I wrote back that I didn't want to join - cancel the membership... after all, it WAS a "trial", right? That was about a month ago... and yesterday I opened a bill from a collection agency saying that I owe $301 -- not even the $12 that it cost to join.
You can not speak to a customer representative at the collection agency and you can not get contact information for the cooking club unless you're a member - So now I'm left w/ a collection agency to deal with.

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goatgrl78
Morrow, US
Aug 25, 2009 1:30 pm EDT

Ok people I found out how to save your credit! This might take some time and a little bit of money (depending on state laws) but what you have to do is Freeze your credit. I know it sounds extreem, but this will save your credit in the long run. Cooking club of America might try the collection agency but you don't pay them, they can't mess up your credit with a freeze on it! The three major credit unions are: Experian,
Trans union, and Equifax. Do this for yourself and your credit. Have any question feel free to email me.

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Rose McCormick
,
Oct 28, 2008 12:48 pm EDT

I have cancelled my account with cooking club of america. They kept sending me books. I refused them. Then I quit getting them but they are sending me collection notices for books I did not get. I want this stopped now.

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8:32 am EDT
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Cooking Club of America / Scout.com scam and cheating

I decided to join cooking club of america because i'm always looking for new recipes and ideas. I was also intrigued by testing products. The products were substandard and the recipes were nothing special. Then I received an item from them in the mail. It was a stupid porcelain basket that I certainly did not want, so I returned it several months ago. I have been receiving invoices from them ever since stating that I needed to either return the item or pay the invoice.

I tried writing them a letter stating that I had sent the box back to them several months ago, and that I am not going to pay for an item I do not have in my procession. They still continue to send me invoices claiming I need to pay the invoice or return the item.

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June R Brown
,
Sep 24, 2008 8:30 pm EDT

I do not have a complaint. I just need a phone number to reach someone to report on an item I have tested. I have Parkinson's desease and it is verydifficult for me to write so I would prefer to report by phone if that is possible,
Thanks JRB
Member #[protected]

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12:00 am EST
Featured review
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I, first of all would like to say that I am appalled at how this so called business is ran. I am an extremely unhappy customer. I no longer want to be affiliated with anything involving the cooking club of america. I have wrote several times trying to cancel my membership with the cooking club of america. I've wrote letters, i've attempted to get the phone...

Read full review of Cooking Club of America / Scout.com and 63 comments
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12:00 am EST
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I have repeatedly told this company that I am not interested in membership, yet I continue to receive phone calls, and billings for a membership that I did not authorize! Then, they have the audacity to send bill collectors after me!!! How do I make this stop? My daughter is helping me with this as I do not have e-mail. Thank you.

Read full review of Cooking Club of America / Scout.com and 30 comments
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12:00 am EST
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We had tried the 30-day trial membership for Cooking Club of America and canceled it more than a year ago. Now we received a notice from a collection agency. We tried calling the agency but got a voice mail to pay and no operator ever came to the phone. Then we tried to look for the Cooking Club of America number on the website to no avail. We got their...

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Overview of Cooking Club of America / Scout.com complaint handling

Cooking Club of America / Scout.com reviews first appeared on Complaints Board on Nov 18, 2006. The latest review Cooking club lifetime membership was posted on Mar 21, 2024. The latest complaint replacing a damaged pot was resolved on Feb 26, 2013. Cooking Club of America / Scout.com has an average consumer rating of 1 stars from 172 reviews. Cooking Club of America / Scout.com has resolved 19 complaints.
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  1. Cooking Club of America / Scout.com contacts

  2. Cooking Club of America / Scout.com phone numbers
    +1 (888) 850-8202
    +1 (888) 850-8202
    Click up if you have successfully reached Cooking Club of America / Scout.com by calling +1 (888) 850-8202 phone number 0 0 users reported that they have successfully reached Cooking Club of America / Scout.com by calling +1 (888) 850-8202 phone number Click down if you have unsuccessfully reached Cooking Club of America / Scout.com by calling +1 (888) 850-8202 phone number 0 0 users reported that they have UNsuccessfully reached Cooking Club of America / Scout.com by calling +1 (888) 850-8202 phone number
  3. Cooking Club of America / Scout.com address
    PO Box 3436, Minnetonka, Minnesota, 55343, United States
  4. Cooking Club of America / Scout.com social media
Cooking Club of America / Scout.com Category
Cooking Club of America / Scout.com is ranked 176 among 198 companies in the Magazines and Newspapers category

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