Continental Finance review: Verve credit card

I recently closed my Verve Credit card account(August) and on August 28 of 2025 they issued a refund for their annual fee of $125. I had to call them on October 20th to find out what’s going on with the refund which shows an account credit $125 which is closed. So they said they will send a message to the main office and have them issue a check in the amount of $125 which I’m OK with they said it takes 7 to 10 days.. boom first lie, on the 12th business day from October 20th I called again and was given the same runaround. I will send a message to the main bank to have an issue a refund. I have to say their customer service sucks royally you can hardly understand the accent and they give you no guarantee like an email follow up to let you know about what’s going on so this is all iffy iffy. I might not have to call back again. I’m very disappointed in their customer service department. I called back today after talking to him yesterday and they still show I have $125 credit in my closed account.