Credit Union of Colorado’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of members are dissatisfied with financial services.
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Failure to issue chargeback
I ordered 2 benches online from a company in Chicago. I requested a specific color of vinyl. When the benches arrived, they were not the color I ordered. I immediately contacted the merchant, who steadfastly denied any liability and refused to work with me. I returned the benches at my own expense, and I notified CU of CO that I was disputing the charge to my VISA card. It was temporarily reversed, but the credit union later changed its decision, and re-instituted the charge. I attempted every avenue to work with the credit union, to no avail.
VISA rules require that a charge-back be issued if the merchandise was not as described or ordered, AND the customer returned the merchandise. For some reason, the credit union felt that VISA's rules do not apply to it, and that I should pay for merchandise I no longer have. I also discovered that the merchant had violated other VISA rules, as well as the Truth-in-Lending Act, and therefore did not deserve to be paid. This, too, was ignored by the credit union. I have asked the credit union to submit this case to binding arbitration through VISA. I am in the process of finding an attorney to file a bad-faith claim against the credit union for its failure to represent its member in good faith against a fraudulent merchant.
I had been a member of this credit union since 1974, when it was the Colorado State-Employees' Credit Union. I have now moved all my accounts to a local bank.
Is Credit Union of Colorado Legit?
Credit Union of Colorado earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Credit Union of Colorado. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Cuofco.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Cuofco.org has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Credit Union of Colorado and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Credit Union of Colorado protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The sensitive services provided on this website are hosted on a shared server, which may increase the risk of unauthorized access and data breaches. It is important to ensure that the website has adequate security measures in place to protect user data, such as encryption and secure authentication protocols.
Overview of Credit Union of Colorado complaint handling
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Credit union of Colorado has been such a breath of fresh air for me. Anything and everything I’ve applied for and or asked for Ive got with no questions asked. And the application process and funds are done the same day. I don’t understand how anyone could leave a bad review unless you’re the problem.