Continental Finance — unauthorized payment
Please be aware of this company...
On 8/17, i was given authorization from a friend to use his checking account to pay my credit card first initial payment to your company. The transaction was completed. Unfortunately, on 9/27 i received an email from my friend stating your company had deducted $58.95 a western union payment out of his checking account. And another transaction was done on 10/8 and 10/26 and i did not authorize this transaction and at that time i had not spoken to anyone at that company and now his account is $-400.00 overdraft. I have explained this on every call that i have contacted this company and no one can seem to help. I am disappointed because i have been interacting with your company since october and this problem is not resolved. According to the better business bureau of delaware this company has 229 complaints and i am very skeptical about dealing with this company. Every time i call i receive conflicting information about this account and one person tells me the fax has been received and to wait for corporate to respond in 3 days and the other representative says send in the fax again. I have been disputing long enough and i am tired of waiting. I have not had any luck and surprise to see hidden fees and fraudulent finance charges that were not disclosed clearly in anything i have received and i feel this company is fraudulent and do not care about there customers. I want to hear a call that was reported to authorize a payment in september or october or november. To resolve the problem, i would like the company to send a full refund to my friend account where the money was deducted from. And i want this account closed with the late and additional fees on my account credited because i have been trying to work with your company and i have been calling frequently to get this resolved. I have faxed your company bank statements that were provided to me by the account holder. The next step is to file a fraudulent charge on the company. I was given a fax number of [protected] that i have sent supporting information to and no one has called or contacted me via email about this. And today is 12/7/07 and still it hasn't been resolved. Can anyone help? Upset, frustrated, and aggravated in texas houston, texas