Scammers paradise
I am a victim of cell phone fraud. I get 30 phone calls on my cell phone consecutively and the caller says that i called them. The purpose of this scam is that i pay by the minute plan. I bought my cell phone from Consumer Cellular and the phone that i bought you can not id the # until you open the flip phone. This happens everyday for months now and i finally decided to see what it's about, . All the callers are so sorry even if i cuss them out. All the people calling are from other states. I have become familiar with fraud through a friend who has lost everything through a different kind of scam.I can tell by answering this calls that this thugs are nothing more than scam artist racking up minutes for them and the cell phone company. I have reported this to local police, state attorney general, FCC and FTC and I have told the phone co. that i am investigating this. Since it is small it looks as if they will get away with it forever. THIS IS A BROILER ROOM AND A SCAMMERS PARADISE
Outraged me
First the *** phone breaks - breaks, just breaks on July 4th weekend. I lose all contacts, everything. I call and get Peggy on Mars who says call back Monday (Monday was a holiday). There is no place local to get Motorolo phones repaired. Options - be without a phone and wait for warranty to be denied. So, I pulled the plug and went with anothe provider. Got a bill for $35.00 a month and a half later. Paid it. Now get a past due notice of $20.00 - no explanation. This company ***! Avoid it at all costs! I have been frustated time and time again with them. Mailed the phone (in pieces) back to them and didn't even get a sympathy card - ***.
What happened to you is really infuriating. Good thing I chose Just5 as my mom’s provider. My mom is able to save a lot for her calling plans with Just5. Their offered calling plans do not cost a lot. In fact, it is much cheaper than Consumer Cellular offers. All of their minute plans are good for 90 days so their cheapest calling plan, which costs $10, will only cost $3.33 each month. This company does not also bind my mom in contract, but unlike Consumer Cellular this doesn’t rip her off. I’m really glad we were not easily enticed by the luring offers of Consumer Cellular when we haven’t known Just5 yet.
Awful customer service/lack knowledge
On May 29, my mother died. I had paid my mother bill up for 6 months. At her time of death she had a credit of 34.19. I call consumer celluar and told that she had died. I told them I could provide them the death certificate and my birth certificate to prove that I was her daughter and only surviving member of her immediate family, my father, her husband died on May 25, 2010. The representative on June 30, told me they did not need that, the check would be sent out in my name within in two weeks. I never receive the check I call back again the first week of Aug, they said the check would be there in 3 days, that came and pasted. I call again and spoke to a very rude and lying representative that said I never called back in June. I told her she was a liar. She said the check was sent. It should not take 2 months to receive a refund check of the money I paid on the account. I receive the check on Aug 30 with my mom name on it. I can not cash the check she does not have a estate and the representative in June was told all of my mom and father accounts were closed and she said would not be a problem to get the check with my name on it.I called today and spoke with a supervisor, and they told it would have to go to a estate which a representative before told me it did not have to I just wish they would give out correct information to customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
Their advertisements are misleading and deceptive. Their customer service associates are not polite, helpful or knowledgeable. I was flat-out lied to with regard to whether or not two different phones I owned would work, first they assured me that they would work, then after several wasted hours on hold, and talking to very unhelpful customer service associated they told me they would not work. Total waste of time.
Beware
I initiated cellular service with Consumer Cellular. On 7-9-2010 I received two Motorola EM330 cell phones. On 7-12 one phone locked up. Upon advice, I removed the battery to reboot the phone. When doing so, the battery door latch became disengaged from the phone body. I then advised Consumer Cellular of this event. I was IMMEDIATELY told :now you'll have...
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A week ago we ordered a generous amount of minutes and data as well as 2 iphones through Consumer Cellular believing we would have good monthly pricing as well as good service. After mutliple calls one phone was activated the other has not been able to be activated by CC to date. We took the phones to the Apple store who assured us the problem lay with the service provider. Additionally, when we checked we became aware the sim cards in the phones were for T mobile not ATT which we requested (CC works with both companies). It took 3 trips to Target to get the new sim card and a substantial number of calls, holding on and being transferred while CC rectified the matter.It is numerous days since we had the phones activated and CC has still not been able to activate the 2nd phone. Countless phone calls have ensued between our home and CC, they promise their tech department is working on it. Everyone is very polite but we keep receiving empty promises. This should be a basic technical issue that any service provider should have the ability to easily handle.
Finally was able to speak with one of the managers who promised he had given the situation priority and that he would get back to us before the end of his work day. He called back once to say they are working on it and he would definitely call back before he leaves. Never received that call. If they are unable to activate the phone within another day - outrageous that it is takes a service provider days to do this, we will go with another provider. Had we originally gone with a major service provider the phones would have immediately been activated as any service provider should be able to do, and we would not have had all these days of frustration. Meanwhile, anyone needing to reach me is not able to do so. Frustrated CC customer.