Consumer Cellular – Page 12

This company advertises 5 bars signal all over the us but if you come to wi you only get 2 bars. When you have a signal or reception issue they always want to blame the sim card they sent. If they sent a t mobile they say t mobile is bad and you should have an att sim card but if you have an att sim they tell you to use t mobile as att is bad. If that does not work they want you to master reset the phone which does nothing for the service but only resets the phone. I think the problem with consumer cellular is they have oversold the network and now are not able to provide the service that they advertise. I was on the phone with a support rep and she put me on hold, we got disconnected and she never called back. I did not call back as over the past week I have spent more than 3 hours on hold trying to get support/service. Needles to say I am looking into other cell phone providers and would never suggest someone try consumer cellular.

consumer cellular agent Joseph C will not help me get access to my account by changing my password which i have long forgotten over the years i gave him other info requested then he wanted to have me fax my drives lic. then it would take three or more days to verify my account this total stupid and aggravating asking so much info over kill esp. when i gave him all the right acct info i need help with a problem with my phone a simple battery is what i need and making jump thru hoops is totally aggravating esp when i proved we have an account. i will cancel my account when i find another cell provider and i strongly suggest that people not use consumer cellular and i will tell everyone i know not to use consumer cellular for there provider

I tryed to get service thru consumer cellular I tried my phone with no results, I ordered a phone from cc august 8th 2020 it was shipped to me, on august 14th, 2020 I sent phone back, I couid not get a signal so I could not call or text anyone, so now their billing me for a month of service I did not use. I turned cc into bbb. I feel I do not owe the phone bill of $21.15 plus $5.00 late fee. My account #105293214at cc. My email is [protected]@yahoo.com my phone # [protected] my address is 3534 nash dr, jackson, michigan 49201 it is best to email me or by mail thank you norma cox

I terminated service with Consumer Cellular on Sept. 1, 2020. Later that month a received a final bill in the amount of $385.87. The statement said that they could not deduct it from my Citi card as the usual payments were made. I sent them a check for the full amount which they cashed on 10-14-2020. In the meantime they also charged my card (which they said they couldn't do). I contacted them about [protected], and they said they would post a credit to my credit card no later than 11-3. Check with my credit card and still no credit posted. Had several earlier billing issues with them. A terrible company to do business with.

I signed up for consumer cellular on line and purchased a phone, after I did they said the credit did not go thru, and I was told I would get a refund which I havent, I have called 3 times trying to get some infromation, and keep getting the same old song and dance from each person, they are crooks and should be put out of business, look at other reviews, 80 percent has given them one star, todays date is oct 10th and this happened 3 weeks ago and im still waiting on my refund

Switched from AT&T. Had to buy new flip phone from Consumer Cellular. New flip phone's input screen would repeatedly freeze and had to reset by removing battery. Switching additional Samsung Galaxy phone took a month and now can not send or receive messages with pictures. If you are using online chat to try resolve problem and it hits 8PM EST they just say goodbye without problem resolved. Their advertisement of being number one in customer service does not match my experience.

I spoke to a representative on thursday october 1st. The rep said that they have 5g phones in stock. I got lied to. This isn't the first time that consumer cellular has done this. First time was equaling over $2,000... I am so upset with them right now I could cry. I say if you want something done, make sure you do your home work and not rely on someone else to do it for you.

We received message from CC that it would be necessary to upgrade our phones because 3G service would soon be replaced. We purchased phone from CC and the instructions claim simple activation. NOT TRUE. Was told activation would take 2 to 24 hrs. After 24 hrs. and still no service I called them again from my other phone. As we were talking, she said she found the problem and then the phone I was using was deactivated. Have 2 phones and neither of them working. So had to go online and do the chat thing. This representative was very helpful and after about 45 minutes our service was restored. The next day we noticed that our original phone, the one not replaced, could send texts but no longer receive them. The solution given resulted in our losing our contacts on the phone and pictures. This all happened because we purchased a replacement phone. Do not believe their simple activation claim!

I recently purchased a phone a little over a month ago from Consumer Cellular (CC) because the phone I had would not get service in my apt (located in a historic building). Changed to AT&T sim card and still no service. Knowing Verizon worked in my apt and phone # was transferable, went to Verizon. They added Verizon sim card & requested phone # transferred. Still needed physical phone 'unblocked' because of special circumstances. Talked with Customer Service (CS) rep (very nice) and rec'd confirmation of unlocking v/m msg over 48 hrs ago but still not unlocked, i.e. no phone service. The phone identifies as Verizon but no calls/messages or voicemails can be sent or received.

Went to Target (where phone was purchased) and they again called CC CS.
Talked for 1/2 hr (?) to "Angela" trying to get her to re-send req to unlock. She kept reading verbatim the 'notes' from my call 2 days previous, kept calling "Mrs." even after I corrected her and said it was "Ms." Would not budge on what I was asking, kept reading verbatim notes saying it was unlocked, was upset when I interrupted her (had already been read the notes more than once and didn't need to hear them again). Said that I am probably get some 'weird' messages regarding this and to ignore them. I reiterated that I have gotten NO messages or anything because the phone service is not available because the phone is locked by CC.

Offered NO solution and when I asked to speak to a supervisor was told 'they' were at lunch! Really, it was nearly 4pm Michigan time and NO! supervisor could talk with me. She then said it was their policy to have the supervisor return the call: I DON'T HAVE A WORKING PHONE! so there isn't any number I can give. She was abrasive, combative and downright rude at times. I ended the call by just hanging up. Got NO Customer Service from Consumer Cellular. Unbelievable!

All I was asking is that she resubmit the request and that maybe whatever needs to be done could be because her "NOTES" say it's unlocked (giving me phone service through Verizon) and I'm telling her the phone is NOT, I repeat NOT UNLOCKED. It's the end of day three of this adventure and I am so frustrated with Consumer Cellular that I would NEVER recommend that provider to anyone.

I do understand that my situation is kind of unique since I haven't had the phone the minimum time before I should be able to use it with a different carrier, but I'm stuck with no phone service.

Consumer Cellular markets people like me - seniors - but the person I spoke with today was not what I would EVER expect from a customer service rep.

I'd call, but: I HAVE NO WORKING PHONE!

I attempted to get support via chat snd voice 8x in the last week without success. We were hit with s storm that devastated the state. We have been without power and communications for a week. The cell us our only lifeline snd I needed to use the hotspot feature again. Every time i need this feature, I'm forced to call CC and can never get through. I am so upset snd frustrated I am going to look for an alternate solution. CC support us NO help, website help stinks. Maybe if CC spent more $ on support for customers snd less on TV ads, things might improve. For me, I'm too upset to give you one more chance. You're not there when needed.

You activated my new phone before it was shipped.

Now my phone now, here does not work.

Who in the hell done this ?

I'm in the middle of a hurricane right now.

I have so much trouble with consumer cellular. Advertising does not do what it says. It is suppose to help the senior citizens, but it does not. I brought two ZTE Avid 559 phones, sent one back because it had external problems and would not work. Your employee told me to send it back and I did. they would not refund my money because they broke it and said I did

Consumer Cellular has refused to give me a refund. I beleive I orginally got the phone last June. I have had to have 3 rep[lacements since. Every Doro phone has locked up and nothing would keep it working. There was a warrenty put on each phone but now consumer cellular says they can not give me a refund because they only honor the ist phone warrenty. I tried to work with them. We went through all the proceedure to get the phones working so my reward is time has past and they now won't refund because the warrenty is past.

Called three times about my moms phone not working right, will not keep a charge and does not talk to her anymore. We purchased this phone in March, contacted consumer cellular end of May about the problem. Went through hard reset, factory reset, you name it with a representative which told me that if I continued to have problems to call back and they would send me another. This conversation took about an hour. Called today and after 1.5 hours I was told by a supervisor that a return call would come at 6pm, it is now 6:30 and still no call. My mom is 81, hard of hearing, and legally blind and cannot do what they ask by herself. All we want is a new phone as told by the representative!

One day international direct dialing to UK (England) works. Other times not many calls to 'customers service' same questions different answers, dropped call & no constant resolution.. Ask for tech support / supervisor... Never available.. This has been going on for over a year different answers each time I call without permanent resolution.. So much for aarp recommending this company.. Bottom line.. Incompetent customer service.. Get your act together.

People cant hear me sometimes and I cant hear them. All calls break up bad. I got a return call yesterday, the person couldn't hear me and I couldn't hear her. She finally hung up and didn't call back, now a day later I am waiting for a call I scheduled and no call.
If this is not resolved today. I will drop your service and go else where.
I can not conduct business this way!

I had not used my phone at all since my billing cycle had ended. 7 days later I see 4 minutes of usage. I call and am told they have no control over when the towers bill for my usage. these minutes came from the last day of my last cycle. the person said nothing we can do about it. I asked for a supervisor. they called back in a few hours. they said they could flag my complaint and if by chance i went over by 4 minutes they would adjust it. another week goes by I have made a few calls totalling 11 minutes with their rounding up methods but my usage says 50 minutes. I call again this time they would not be courteous enough to tell me what date these calls were made on. They did inform me i could see them on the website. I again asked for a supervisor. this time I am told that i had made the calls and am being charged accordingly. even told the calls i do not answer go against my minutes because they take tower time. I have since found that to be false. so no reasonable resolution with this 2nd supervisor and two falsehoods. I investigate online and 39 minutes come from the last 2 days of my last billing cycle. those minutes would not have made me go over my limit then and are already paid for because they were from the last billing cycle. The last phone call i made the Person suggested I look back through all my invoices to see if they have ever charged me for minutes from a different billing cycle. Not once since May of last year so why are they now claiming minutes from a old billing cycle and refusing to correct it?

I have now tried to contact Consumer Cellular for three days, each day several times. So far I have not been able to get a hold of anyone. Usually during the week, they give you an option to schedule a call back - if you do not answer them immediately, they leave a voicemail to call them back. When you try - you get the same run around.
During the two years of being a customer, I was without service many times. I only have a cell phone, since I am old and do not have a decent income. I had to try to contact them by chat to get service restored each time. Finally, I got tired and left and went to a different company. Now I got a bill that I do not understand - I think it is too high, so I have questions. Therefor the reason for my trying to talk to someone.
I am out of patience, I am frustrated and will not pay a bill that I believe to be wrong.
My personal info is as follows:
Morrigan A Black
[protected]@outlook.com
[protected]

I can be contacted by phone, text or email. I hope you can give this matter your attention, and let me know what I can do. I am not trying to get out of paying the final bill - but it is sort of crazy to try to contact a firm to give them money, and it should not be this difficult. You would think, they have more than ONE phone number and not many employees to answer, especially on week ends or later in the day.

M.A. Black