Conservice Utility Management & Billing review: Common area water and server charges ( 1 comment)

I live at Notch 8 in Alexandria and the use Conservice to calculate and billl water and sewer charges for our individual units as well as the common areas water and sewer charges. When we first moved in Jan 2018, at that time we payed $20 / month for common area electricity and that was it as far as common area charges. Since then they have added $15 / month for garbage and charges for common area water and sewer bills, which vary wildly and sometimes are greater than the charges for our on units. In December 2021 our common area water and sewer charges increased 600% to $64.00. Even though we haven't been able to obtain a copy of any bill supporting this charge, you don't have to be a rocket scientist to figure out that comnon water and sewer charges shared amongst 253 units is $64 given that we have 3 bathrooms and 2 showers in the comnon areas that have been lock most of the time since COVID started. We do have a swimming pool that is 10x20x5 that was open limuted houra from Memorial Day to Labor Day. When we first questioned the charge we were told that there was a problem with the end of season pool maintenance and the pool had to be drained and filled a 2nd time. This doesn't make sense, draining and filling a pool of this size doesn't get us close to the amount we were charged. Per our lease, we are allowed to request copies of the utility bills and a detailed explanation of the calculation of our charges. We paid the charges we were billed in full each month, but we have been paying the common area water and sewer charges separately and by registered mail and letter disputing the charges and requesting the billing detail for these charges. We did this in Jan 2022. After 3 months and multiple reasons for the delay, we finallly received a response from the buulding management. They said they could not provide actual bills but they provided totals for each of the last 6 months of the water and sewer bills for the whole house which includes 253 apartments and Giant grocery store In addiition they provided a generic ConService flyer that gives a generic a high level example calculation for a ficticous apartment. I am sorry but this is not accetable. I am not willing to accept that just because ConService is a national company that their billing is accurate. CAM charges are not intended to be a profit center and the calculations are supposed to be transparrent and reconciled periodically to ensure accurate accounting of these charges.