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Con Edison
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1.6 218 Reviews

How responsive is Con Edison's customer service?

30 Resolved
188 Unresolved
Poor 🫤
Con Edison is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Con Edison has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Con Edison reviews and complaints 218

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12:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Con Edison unethical behavior

During the early morning hours of March 19, Con Ed was working on a problem next door to me. I live at 61-40 Eliot Ave. The house they were working in front of has a Fresh Pond road address. These workers took it upon themselves to use my garbage can to block access to where they were working. The can was tied off and instead of untieing it, which is easy enough, the rope was cut. After the work was finished, they didn't even have the decency to at least return the can to it's original spot. I am not trying to be petty, nor do I want to get anyone in any trouble, but let me tell you why I am upset. Whoever was responsable showed no respect for private property whatsoever. The least your supervisers can do is instruct their workers not to think they can do what they want at the expense of others. I truly hope this bad behavior never happens again.
Pasquale LaVeglia

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4:44 pm EDT

Con Edison My shocking ridiculously high con edison bills for 01/25/2021 and 02/24/2021!

Dear Sir/Madam:

This is a huge mistake and contradicts the emails below dated Mar. 11, 2021, and Mar. 4, 2021, received from Con Edison! Under no circumstances am I using this much energy in my home for Con Edison to project my energy use to be 31% higher this billing period, as stated in their email below dated Mar. 10, 2021. Additionally, I would like to open a dispute with your resolution center regarding my two ridiculously high Con Edison bills for Jan. 25, 2021 (totaling $343.15); and for Feb. 24, 2021 (totaling $354.53). Both of which, although had come as a big surprise to me, I had gone ahead and paid the two bills in full being that I was too preoccupied with work and did not find the time to rightfully dispute this important matter with Con Edison, until now. Please reference copy provided below of my Con Edison bills received and paid for: 12/23/2019; 01/23/2020; 02/24/2020; 03/24/2020; and 04/22/2020, in comparison with the bills received and paid for: 01/25/2021 and 02/24/2021 which, actually, should have been less than last year's and the year before being that less electricity and gas 'was' and 'is still being used' taking into the strictest consideration the TIPS received from Con Edison for saving energy (electricity & gas) which I have been faithfully adhering to and taking very seriously in an effort to save energy and lower my monthly Con Edison bills. I have even taken the initiative of turning off the furnace on very cold nights to save even more energy, even if it meant having to wake up in the cold and in the middle of the night several times to use the restroom. A very big inconvenience, especially for a 65 year old woman, if you ask anyone.

Hence, I am requesting that Con Edison properly address and resolve this issue with my account which I am adamantly disputing, at their earliest convenience, and carefully review and correct as necessary my energy consumption for my small 700 sq. ft. home and the huge discrepancy with my bills for 01/25/2021 and 02/24/2021, which I felt compelled to have to pay although they were ridiculously high for someone who is saving energy and is living on a fixed budget.

Sincerely,

Myrsa Bonilla
Acct. #: XXX-XX74-0003-2

2 Floral Ln
Yonkers, NY 10703


MAR-APR
VIEW BILL
INSERT
$173.11
3/24/2020
FEB-MAR
VIEW BILL
INSERT
$229.72
2/24/2020
JAN-FEB
VIEW BILL
INSERT
$266.65
1/23/2020
DEC-JAN
VIEW BILL
INSERT
$296.21
12/23/2019
NOV-DEC
VIEW BILL
INSERT
$241.74
— Original Message —
From: Con Edison
To: [protected]@VERIZON.net
Sent: Thu, Mar 11, 2021 11:59 am
Subject: Weekly electricity update Mar 1-7: You used 7% less electricity.

Con Edison logo
Account number XXX-XX74-0003-2
Your weekly electricity update
Mar 1, 2021-Mar 7, 2021
Great job! You used 7% less electricity this week than last week.
This
week
38 kWh
Last
week
41 kWh

You are projected to use 150 kWh.
Days until your next bill: 15. This is an estimate based on your current Smart Meter data.*
Your electricity use this week
You used the most on Saturday
10
8
6
4
2
0 kWh

M
T
W
T
F
S
S
On Saturday, Mar 6, you used the most in the afternoon.

LOG IN TO MY ACCOUNT TO SEE YOUR USE
We're here to help
streetscape illustration
Many of our customers are using more energy than usual these days, new realities — like working or schooling from home — may be why. But whatever the reason, we don't want you to worry. For information about how we're helping customers deal with the unexpected, just get in touch.
LET US HELP
Reduce your use with these tips

Use natural light during the day
Many homes waste money by using artificial lighting instead of natural light. You can save energy and lower electricity costs by opening curtains or angling shutters and blinds so light bounces into your home.
Save up to $50 per year

Hang laundry to dry
A typical clothes dryer uses up to four times more energy than a new clothes washer, and almost twice as much electricity as a new refrigerator. High-efficiency washers save dryer energy use by removing more water in the spin cycle. Hang-drying saves energy and reduces wear and tear on clothes, which helps them last longer.

Save up to $200 per year

Insulate water heater pipes
Insulating your water heater pipes can help recover lost heat, decrease the time required for hot water to reach your faucets, and save you money. You can install foam insulation yourself in just a few hours.
Save up to $45 per year
LOG IN TO LEARN MORE WAYS TO SAVE
Manage Preferences
This report and any programs and information provided herein are administered by Con Edison as a service to its customers. Con Edison provides no warranties, promises or guarantees regarding products, services, information, or suggestions contained herein. Programs and incentives may change or end without notice; terms and conditions may apply. Any dollar or energy usage savings provided herein are estimated; actual results may vary.

Copyright [protected] Oracle. All rights reserved.
*Cost and energy projections are estimates only and are not an assurance of what your actual bill will be. Your actual bill may vary based on factors such as your actual usage, taxes, and fees.
— Original Message —
From: Con Edison
To: [protected]@VERIZON.net
Sent: Thu, Mar 4, 2021 11:13 am
Subject: Hi MYRSA BONILLA, your Home Energy Report is here

Con Edison logo
Reference number [protected]
Account number XXX-XX74-0003-2
You used 1% less than efficient homes.

Great

Good

Using more than average
You
1, 328 units
Efficient Homes
1, 344 units
Similar Homes
1, 909 units
Jan 23, 2021 - Feb 23, 2021
Units represent a combination of electricity (kWh) and natural gas (therms). You're compared with 90 homes an average of 5 miles from you that are a similar size (789 sq. ft.). Efficient homes are the most efficient 20% of this group.
Learn more.
When you use the most electricity
On weekdays, you're an all day user.

This is based on your average weekday electricity use in the last billing period.
On weekends, you're an early evening user.

This is based on your average weekend electricity use in the last billing period.
SEE MORE ENERGY TRENDS
Steps You Can Take to Save

Turn off lights when you leave the room
Help cut electricity costs by turning off lights when they're not needed, and make it a habit every time you leave a room. To help you remember, try leaving eye-catching reminders next to light switches and doorways.
Save up to $70 per year

Use a moisture sensor on your dryer to avoid over-drying
Hang drying is the most energy-efficient and low-cost way to dry clothes. If you do need to use a clothes dryer, make sure to run only full loads and remove lint from the filter after each cycle.
Save up to $35 per year

Measure appliance energy use with a plug-in power meter
Want to figure out how much you could save by taking action around your home? Use a plug-in power meter to learn exactly how much electricity your appliances, electronics, and other devices use.
Save up to $440 per year
SEE MORE WAYS TO SAVE
Unsubscribe from these emails
Con Edison - Home Energy Report
4 Irving Place New York, NY 10003
This report and any programs and information provided herein are administered by Con Edison as a service to its customers. Con Edison provides no warranties, promises or guarantees regarding products, services, information, or suggestions contained herein. Programs and incentives may change or end without notice; terms and conditions may apply. Any dollar or energy usage savings provided herein are estimated; actual results may vary.

Copyright [protected] Oracle. All rights reserved.
— Original Message —
From: Con Edison
To: [protected]@VERIZON.net
Sent: Wed, Mar 10, 2021 4:01 pm
Subject: You're on track for a bill that's higher than usual

Con Edison logo
MYRSA BONILLA
Account number XXX-XX74-0003-2
Your energy use is projected to be 31% higher this billing period.
Compared to the same time last year
To understand why, access your energy use online by logging in to My Account.
Electricity and gas breakdown
You're projected to spend more on gas than the same time last year.
218 kWh
158 kWh
77 therms
119 therms
Electricity Gas
Same time last year
Projected bill
When you use the most gas
Think about what's using gas in the morning.
morning Mornings 6am - 12pm 35%
afternoon Afternoons 12pm - 6pm 23%
evening Evenings 6pm - 12am 21%
night Nights 12am - 6am 21%
This is based on your average gas use between February 24, 2021 - March 9, 2021
SEE MORE GAS TRENDS
What caused your bill to change?
The weather has been similar to this time last year,
and may not have affected your bill.
Staying home means using more energy
We're here to help
streetscape illustration
Many of our customers are using more energy than usual these days, and seeing high bill alerts like this one for the first time.
New realities — like working or schooling from home — may be why. But whatever the reason, we don't want you to worry. For information about how we're helping customers deal with the unexpected, just get in touch.
LET US HELP
Steps You Can Take to Save

Set your refrigerator's temperature to 38°F
In most households, the refrigerator is the one thing that is always on. To minimize the cost of running your fridge, make sure its temperature isn't set too cold.
Save up to $30 per year

Talk with your household members about energy savings approaches
Talk with your household members about how they save energy. Discuss ways of remembering to reduce shower time, do only full loads of dishes and laundry, and set the thermostat to energy-saving levels.

Use light dimmers
A standard light switch gives you two options: full brightness or none at all. By installing dimmers and using only the light you need, you can save significantly on lighting costs and extend the life of your bulbs.
Save up to $95 per year
SEE MORE WAYS TO SAVE
Unsubscribe from these emails
This alert is based on your current month's energy use compared to the same time period last year. It will not affect your monthly level payment. This report and any programs and information provided herein are administered by Con Edison as a service to its customers. Con Edison provides no warranties, promises or guarantees regarding products, services, information, or suggestions contained herein. Programs and incentives may change or end without notice; terms and conditions may apply. Any dollar or energy usage savings provided herein are estimated; actual results may vary.

Copyright [protected] Opower. All rights reserved.
Cost and energy projections are estimates only and are not an assurance of what your actual bill will be. Your actual bill may vary based on factors such as your actual usage, taxes, and fees.

Desired outcome: Make this right by making the proper and necessary adjustments to both of these disputed bills in question and credit my account accordingly.

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10:17 am EDT

Con Edison Shared meter

Hi my name is Julie and for two years I have been calling about the Meter sharing problem and nothing is being done about it. I received a bill for 8, ooo dollars and then they change the amount. They came to the house January 22 2021. And then nothing was changed. This unfair to me fix the problem it has been going on to long. Now I have another bill 975.00 for 40 day of use, Come on be real. my name is Julie and I need help with this. my number is [protected]

Desired outcome: clear my bill and give me a meter just for my house.

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10:00 am EDT
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Con Edison Sink hole in front of 443 Klondike Ave Staten Island NY 10314

I have been complaining about sinkholes in front of my house for over a year. There is a Con Ed transformer with a steel grid that is on my front lawn. The grass around the grid caved in causing a big hole, they came filled it with dirt. It rained and caved in again, they came back and filled it again. After the last snow I was outside shoveling and the ground caved in on the other side and my foot went right down. My leg was down up to my knee. Thank God someone was outside with me and helped me up. I hurt my knee from it. I keep complaining about this over and over again. I need this to be fixed, do I have to sue Con Ed for my fall? My entire walk way up to my house is sinking. I want this fixed and I want the grid removed from my property

Annmarie Izzo
443 Klondike Ave
Staten Island NY 10314
[protected]@sibor.com

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10:20 am EST

Con Edison Electricity Bill

The tenants and the owner of the building at 352 Menahan Street, Brooklyn, New York wish to file a complaint against Con Edison for excessive charges for electricity relative to the actual usage. Please come and examine the meters at the building.

I may be reached at [protected].

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12:13 pm EST

Con Edison Maintenance of metal plates in the street

The metal plates at the intersection of Riverside Drive and West 79th Street maintained by Con Edison because of Con Edison wiring in the hole beneath them are loose and hazardous. The plates make a very loud noise each time cars driving west pass over them. Please repair the plates now. In the past, Con Edison has sent a crew to maintain the plates properly. This should be attended to immediately.

Desired outcome: Repaired metal plates that are quiet when cars pass over them.

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5:34 pm EST

Con Edison Electric Power

I want to complain about WHY the Area I live has CONSTANT POWER outages YEAR after YEAR!

The area I live 2654 Eastchester rd Bronx NY 10469, has CONSTANT POWER OUTAGES, YEAR after YEAR! And I, and EVERYBODY else who live in this area, are ABSOLUTELY TIRED of the CONSTANT POWER OUTAGES that we keep having to deal with, YEAR after YEAR, in the 10469 Zip code area!

I am going to write to my Political Representative, and tell about how Con Edison, has CONSTANT POWER OUTAGES in my area, YEAR after YEAR! And that Con Edison is NOT fixing their Equipment properly enough, to STOP having these Constant YEAR after YEAR power outages in the 10469 Zip code area!

Con Edison really need to UPDATE the Electrical equipment and Utilities, in the 10469 Zip code area, in order to STOP these CONSTANT YEAR after YEAR, Power Outages!

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9:08 am EST

Con Edison I am complaining about a customer service representative experience

It was 02/01, I want to take care of few bill before work. After paying my ConEdison bill using self-service, I decided to stay on the phone to speak to a customer service representative for further assistance. It was around 8:10am when I spoke to Ms. Haynes(ConEdison customer service rep) from the start her tone was not pleasant, I requested a service and she couldn't help when I asked to speak to a supervisor, she became loud, rude and unprofessional. I work in the industry where we value customer service and Mr Haynes service was a terrible one. I hanged up the phone and I called back to speak to another representative/Mr. Williams( he was pleasant and professional). Ms. Haynes your behavior has to change or you shouldn't be in that role.

Desired outcome: A supervisor to address the behavior to Ms. Haynes.

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1:05 pm EDT

Con Edison Over measure price

I had accounts ok running 90, 80 monthly with ar condition running all the time and now, even without use the heat, my accounts are coming very high, 340, 480, 233 so, I need an inspection to prove me that it's ok because my measure is smart but isn't working in the smart form of it.

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8:58 pm EST

Con Edison Gas main replacement project broke my water service

Recently ConEd replaced a gas main along my corridor. Ever since the final restoration there was water seeping thru the pavement onto the road. I received a 3 day notice fro. NYC water & sewer requesting we fix the issue because it was our water service. I called and informed the City that ConEd is responsible for and poor workmanship during their work for the city. The man I spoke with wasn't very helpful and extended the 3 day notice to 7 or 14, he was not sure himself. Soon after that the NYC DEP called and explained we have to fix this water service. I spoke to a representative and informed him of the problems with ConEd and City Water. I never followed up thinking the representative from DEP would call back, that's what he said. So now 3 months later they informed my tenants the water will be shut and they will be fixing the leaking service. My partner and co-owner thinks the city will backcharge us any repair costs at a premium and or put a lien on our property. I'd much rather pay a lawyer compared to paying the city. They break MY water service, tell me to fix it & put me thru all this stress and inconvenience during a pandemic.

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1:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Con Edison Billing error

I have been overcharged for gas usage on my September bill by 2 therms; Con Ed calculates the bill by 180 days instead by 30 days due to (COVID-19) and they are not accepting submitted readings, which made Therms conversion factor add extra 2 Therms.

On September bill:
Gas meter #3462372
Calculated from March 06, 2020 to September 02, 2020
[protected]= 72 ccf by180 days
calculate by 30 days(actual usage) = average 12 ccf

Therm conversion factor x 1.028
Gas use =74 therms gas use =12 therms(30days) x 6(180days)=72 therms

I would like Con Ed credit the cost of 2 therms to my account.

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T
Thooper01
Brooklyn New York, US
Dec 07, 2020 9:08 pm EST

For the past two months, my light bill from Conedison has risen. I only have lights, a fridge, and a TV. My bill per month has never risen by $105.65 per month. This is very high and I would like my account which is now $484.46 reduced.

I have been laid off due to Covid-19. I would like someone to please look into this matter.

Account number: [protected]

Thank you,
Trevelle Hooper

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3:30 pm EDT
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Con Edison Frayed wire from pole to house

Lights kept flickering in my house for a long time...was not aware of the problem until someone pointed out to me...had to constantly replace fluorescent and regular light bulbs...I am on a fixed income although I don't have receipts for the bulbs I would like to be reimbursed for all the bulbs I had to replace...9 fluorescent bulbs...12 regular bulbs...your consideration in this matter will be greatly appreciated...Thank you

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3:41 pm EDT
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Con Edison Switched meter billing

2 family home in Scarsdale, NY - meter numbers are switched on billing. Both apartments have complained to Con Ed for over 4 months via phone calls but Con Ed won't correct the accounts until after on property services are schedule after the Covid Crisis. Both apartments (1 of which is the building owner) agree what the billing should be but Con Ed is still refusing to make this change. WE NEED HELP!

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1:49 pm EDT
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Con Edison Overcharging electricity bill about 10 years

We had a small dry cleaning store in queens for about 10 years. Con edison just keep over charging us monthly with demand delivery fee. It is like sucking blood out of us. I called many times to con edison stating there is something wrong with the account and we are over payment for the electricity service. For example, the esco electricity supply charge $155.28 and the con edison electricity charge $504.02. Wow, that is crazy. I used over $100 dollars of electricity and the con edison charged me $500 to deliver it. Wow. That is a simple rip off for small business.

Con edison changed my store electricity rate to el9 general large without any notice and as a result, con edison gained its right to charge us $23.8737/kw on demand delivery of 16.7 kw for $398.69

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11:42 pm EST

Con Edison noise

It is Monday at 11 pm and construction is now first being done by a crew on the street outside my building (84th and West End). There was no problem, and if something needed to be repaired, I can't imagine who it couldn't have been done earlier. It is so loud, no one can sleep. My kids have final exams from first semester as well and also can't sleep. This is beyond ridiculous. If repairs are going to start in the middle of the night, an announcement should at least be made in advance so people can plan accordingly.

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10:13 am EST
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Con Edison idiot planning/no heat

12/22/2019
Con Edison shut down heat to our Condo to upgrade THEIR infrastructure. This was scheduled from 10PM to 7AM last night. 10AM and still no heat, they said it will be at least another hour before we get heat. Why was this not scheduled for when the weather was not freezing! This is NOT an emergency. It was supposed to happen last week and was rescheduled. I would like the brains making these decision to also share in out fate, no heat OR hot water.

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2:57 am EST
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Con Edison my saga continues and I don't know how to save myself from coned

On October 19, 2019 I got a WELCOME letter (plus nice blue brochures) that I'm included into ConEdison_Smart Energy Plan. Very smart judging by the three category rates ConEdison have. Of course, not for the customers, but excellent for increasing their salaries and bonuses. I talk to them, saying I never sign any of their letters. She said I "was chosen" to participate. She also said that my name will be removed, as I was furious. Who is the person who decided I would like to participate into the new donation plan of ConEd?

Today is November 14 and this is my third complain from ConEd. As I mentioned in my second complain to Consumer Affairs, I got my bill from ConEd Smart Energy Plan today. I was supposed to be removed from it on October 19. Strange. I just talk to a lady from ConEd. She said that she cannot removed me from it but someone from this plan will contact me and I'll be removed. I also requested the Smart Energy Bill for the current period of time which I got today to be replaced by a normal one. In summary, ConEdison can choose you against your wish but opting out is hard or might be impossible. My next step is writing to NY City and state officials including Ethical Commision. I believe they must include stars with negative signs on the top of rating. One star is too much.

I hope this Board is able to stop ConEd taking decisions instead of customers. I did not find category ConEd or Energy Companies. You have a lot more. Are complains from ConEd forbidden?

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11:47 am EDT

Con Edison estimated bill for almost a year debited in autopay over 1700 dollars with no solid explanation

I have my bill on auto pay and have been paying my gas and electric regularly with no issue, throughout the years I have seen estimated bills here and there. When I called about my bill being over 1700 and debited from my account I was told that I should have been looking at my bills and noticed they were estimated for almost a year. I asked why my bill was estimated and they said its because my new meter was installed and was not working correctly and needed to be properly programmed. So Estimated bill means no one could come out to properly program my meter for almost a year. Why? they have no idea. No notes in the system for this. I explained there is no way for me to prepare myself for this type of bill nor does it make sense that based on the calculations it averages to almost 170 dollars extra a month on top of what I was already paying. I was then told "well you had a pretty old meter and those are not accurate so that's probably why". I asked have you done a survey in the area with all the meter changes and noticed a hike in charges? I got "most likely they are also experiencing it." I have spoken to a con ed rep with customer service as well as corporate and a supervisor at corporate. All I got as an explanation was that my bill was estimated, look at my bill and meters are being changed out and not enough people to service. So I pay a service fee to con edison each month and pay my bills regulary and they are allowed to improperly service me and charge me when they play catch up and not provide me with any factual reason as to why my bill is as high as it is. This is what major corporations call customer service and value of consumers. We have a big problem on our hands! To all people who have these issues DO NOT TAKE A REPLY AS AN ANSWER SOME PEOPLE CLEARLY CONFUSE THE TWO. IF ITS NOT FACTUAL AND DOESN'T MAKE SENSE GET TO THE ROOT! CON EDISON YOU NEED TO DO BETTER! There are people who are retired or on low incomes, disability etc and god knows how mush things just keep hiking in price, you cannot just charge people when you clearly see a fluctuation this high in a bill.

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5:03 pm EDT
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Con Edison billing issues around gas service provider

Account Number [protected]

On June 20th I received a total of 6 billing invoices
each one showing an Amount due for back or "adjusted " charges from Jan 2018 until June of 2019

When I called a customer service representative explained that the Gas provider I had in place Windstar stopped providing services in my area back in Oct 2018

NO NOTICE FROM PROVIDER OR CON EDISON and now
Months later I am being invoiced by CON Edison for something I was
a) not aware of
b) did not authorize
c) NO NOTICE FOR OVER 6 Months ?

How is this allowed. What I understand is Con Ed billed me for this time frame
I paid timely as always and now has the "right" to go back and bill the cost of Gas
had Con Ed been the provider not Windstar

To say this is unfair is an understatement and I would like to know if there is a escalation process internally at Con Ed, that I can move this complaint forward with

William Everson

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1:24 pm EDT
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Con Edison adding a meter and restoring power to my home

Good Day,
I am outreaching regarding case number MC-397860. We received a date to restore electricity and provide us a meter for 7-22-19. That date is too far...we need assistance ASAP - Please..We have been paying hotel/rent since this occurred on 1-19-20. We have been out of our home since January 20th 2019 - please help me..I am elderly and is having great difficulty functioning outside of my home. I called and was told, there is nothing they can do to change the date. . I then called back and was told that the inspection was not done..if that is the case that will be another 2-3 months out of the home ..How can this be? We spoke to a Mr. Morell who told us he can only add us to the wait list in the event there is a cancelation. I find it hard to believe that we have to wait over 1 month for con ed to service us on something as simple as replacing a meter and restoring electricity. Please help me... I need help.
No one on the phone can give me a straight answer...please help me
Ermine Faustin [protected] or [protected]@GMAIL.COM. Any assistance in this matter will be appreciated. Thanks !

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