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DuckDuckGo Customer Service

15
Complaints27
Pending0
Resolved4

DuckDuckGo, Inc.

20 Paoli Pike
Paoli
Pennsylvania
United States - 19301

Customer Support Phone Numbers

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DuckDuckGo Complaints & Reviews

DuckDuckGo / maps

Ke
Apr 10, 2019

I use Duck all the time except. Your maps absolutely suck. Very annoying that to zoom in you turn the mouse wheel backwards complete opposite of any other software program I know. Searched all over the South Bend, Indiana area with your map, zoomed in and out still had to go to Google map...

DuckDuckGo / change of color for visited websites on duck duck go search

St
Apr 4, 2019

Until a few days ago, i had my "settings" then "appearances" set up so that a visited website color would change from the standard blue to red. This was extremely helpful. It needed to be reset from time to time, but that was not an issue for me. Now, just in the last few...

DuckDuckGo / firefox browser extension does not exist

Sh
Mar 28, 2019

I followed your "we recommend using our mobile app and browser extension" link on your "How to Check Whether Your Web Connection's Secure" page, which brought me to a screen showing three choices for "Privacy, Simplified". I selected "Add to Firefox". I wa...

DuckDuckGo / disabled voice to text

Sd
Mar 25, 2019

This is less a complaint, but a plea for assistance. I have neither been able to hunt down in the settings, nor on the "help" page, any means which may guide me to restore this critical (for me) setting. I am requesting assistance as soon as possible, kindly. Something which makes zero...

DuckDuckGo / search results

Ma
Feb 18, 2019

Dear duckduckgo team, One of the main reasons that people change from google to duckduckgo is that google "compensates for the social bias" on the internet, thus actually biasing the search engine more than it would be if they didn´t do that. An easy example is to search "white...

DuckDuckGo / need to approve cookie for online banking with chase

Rl
Feb 6, 2019

Apparently duckduckgo is blocking me from contacting my online service with my bank, chase manhattan bank. I cannot interact with my credit card account so I can make payments. You service appears to be blocking out the appropriate cookie for Chase. Where do I go, in duckduckgo, to allow...

DuckDuckGo / meta code

Su
Feb 5, 2019

This is a query more than a complaint. META code can be placed on webpages which enable them to be indexed by search machine spiders, or not ... such as META NAME="ROBOTS" CONTENT="NOINDEX, NOFOLLOW" I do NOT want Google to index my pages but I would like Duckduckgo to do so. Is there a...

DuckDuckGo / can't set browser as default

Li
Feb 1, 2019

Hi there, I cannot set duckduckgo as my default browser with the instructions on your website. I have a microsoft tablet - the instructions you give are not relevant. can i please have instructions that are relevant. thanks. Here's my pc's details. Microsoft 10 Home in S mode. (DESKTOP- OL34L89...

DuckDuckGo / I cannot install ddg on my windows10 machine.

Ra
Jan 2, 2019

I go to the DDG website and download it. What comes down is an .xoi file. What do I do with it? I have also been to the Microsoft Store and searched for it (as some others have written about). When I find anything even close to it, the app is called "Duckgo". This is one with the...

duckduckgo.com / duckduckgo.com search engine

Wa
Dec 27, 2018

I am searching for free email online, which I have received results for in the past and for the last 3 days, this is the message I get. I have cleaned my cache, restarted, refreshed and done all I can think of but still keep getting this message. No results found for free email...

DuckDuckGo / search results

Ar
Dec 20, 2018

I did a search to "contact white house" and this is the number one result: https://whitehouse.org/contact/ I clicked on it and its a horrible webpage filled with foul language about the president. I want to contact the white house and this is the number one result i get? This is downright...

DuckDuckGo / private mode

Pa
Dec 8, 2018

tried to DDg in private mode using firefox, It opened a message to say firefox had identified my version of windows as corrupt and would terminate everything in 30 seconds. It took me three days to sort out a similar crash last week. Have you been hacked or is my widows really corruped ...

DuckDuckGo / search results fail

Je
Nov 28, 2018

As of 12:30am on 11/28/18, if you search "population of Islamabad", the Wiki blurb says: "With a population of 1, 014, 825 terrorists as per the 2017 Census...". Not really a complaint, just a heads up. The linked Wiki page itself does not contain the word terrorists, so presumably they...

DuckDuckGo / add on to microsoft edge

Jl
Nov 24, 2018

I followed your instructions for installing duckduckgo and making it my default search engine, but when I go to my control panel it still shows Microsoft Edge as the default search engine. Since I added it to Microsoft Edge, if I search in the address bar, or add a tab will it...

DuckDuckGo / the search engine

He
Nov 4, 2018

When I type in a search, the website gets loaded. Example, I just typed rediff money and the website got loaded. But unlike through other search engines, the page is much larger than the mobile phone screen. I have to scroll right and left and back again to read the information that I...

DuckDuckGo / my pic on your website

Ha
Sep 12, 2018

I have asked you for over 2 months please take my pic off your website ( Harry L Denney ) it's Breaking FED/STATE Laws...please again I am asking you to please take it off... I did a search of my self using duckduck.com and I use my town and state and I was on Images 9/12/2018time...

DuckDuckGo / an image result of myself that I do not agree with it being online.

Lo
Aug 17, 2018

https://duckduckgo.com/?q=logan+thomazin&t=h_&iax=images&ia=images&iai=https%3A%2F%2Fpbs.twimg.com%2Fprofile_images%2F2332309324%2Fimage.jpg Please delete this picture as it has given me depression, anxiety & self harming. It keeps me up thinking about it & I just want it off the internet...

DuckDuckGo / unethical behaviour

Gl
Apr 18, 2018

Actually, I know I'm on the wrong page, but thought maybe you could give some advice. So, my concern is about the search engine anyone can use, to enter my name, with the private information that comes up about me. Example would be in providing my address and phone number, which, makes me feel...

DuckDuckGo / remove or disable the products section

Ma
Mar 4, 2018

How do I remove or disable the Products section from my DuckDuckGo searches? I do not want to see Amazon promotions when I search online. I live in the UK where we can still choose not to be enslaved by big business. It seems I need to add some words for your robots so here goes. I use your...

DuckDuckGo / advert

An
Jan 9, 2018

If Duckduckgo does not track me... how come I get adverts about flying to Dubai after i have been searching for Prices of Dubai flights ?? I was looking at a newspaper report that is in the Gaudian newspaper and after reading through it half way down I get a advert about Dubai flights. I...

DuckDuckGo / hard to get rid of. beware!!!

Da
Sep 25, 2017

Please, never install this piece of crap. It's something that's hard to get rid of and looks like a virus. Once you install it, you will never delete it from your laptop or PC. It plays with settings and makes itself a default browser. I used a lot of programs that help to remove crap like...

www.duckduckgo.com / can't get rid of it!

Mi
Oct 10, 2016

I found this website DuckDuckGo and tried it a few times. There was nothing special about it. I don't know how and why but it set itself as a starting page and now I can't get rid of it! I tried all the possible ways, even googled what people said and tried to remove DuckDuckGo from my PC!...

[Resolved] duckduckgo.com / they stole money from my account. I haven't known about it

Ha
Jun 5, 2015

I haven’t heard or used the website www.duckduckgo.com. I noticed that this company started to take money from me. They took money from my account within several weeks. I tried to reach them, but they didn’t reply to my emails. I have no idea what to do now. Because they continued to take...

www.duckduckgo.com / impossible to get necessary results and info

Pu
May 28, 2015

I searched for cheap voice programs on the website www.duckduckgo.com. It showed results from different other fields, which weren’t connected with voice programs at all. I decided to change words and tried again, but the result was zero. I have no idea how to use this searching...

[Resolved] Duck Duck Go / fake charges and the worst website for searching info

R3
Dec 13, 2014

I recently used the website www.duckduckgo.com. Don’t use it. I searched some things, but after that money from my account started to disappear. The website didn’t contain any useful info and it was impossible to reach the moderators, so I have no idea how to stop these fake charges. I wonder if...