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Zaxby's / phone etiquette when taking orders

1 Palm coast Fl, United States

This morning approximately 1115 I called Zaxbys store in Palm Coast Florida on Cypress pointe Parkway to make an order of the chicken tender platter the phone was answered by a boy named NEKO He answered the phone Zaxbys this is Niko can you please hold I said all right no problem I drove from my house 10 miles into town and I'm still on hold nobody came back to say one word friendly driving in disillusioned I hung up and tried to redial I continue to call back for 10 minutes no one answered the phone it just kept ringing and ringing I looked and stop the car on the side of the road to see if I was dialing the correct number I was finally a girl answered the phone I explained I was on hold and ignored I wanted to make an order for a chicken platter OK ha ha Ha started laughing I don't understand these people you're not interested in helping people on the phone
When I finally place the order I asked for it to be ready at 3 PM they took the order and it kept asking me to hold on hold on hold on a minute I said look I got to go finally the order was placed I wasn't even sure what I was going to find at 3 o'clock when I went to get the tray I did see NEKO at the drive-through window approximately 330 when I arrived I did call prior to arrival and let him know I was on my way and I said you are the man who left me on the phone all morning and did not come back I did not like that at all finally I went to pay nobody knew where the water was he told me he had it ready and again I waited 10 minutes at the window I was very upset and will not order from you again this business is not professionally run there's a bunch of kids at the window who have no idea how to control customers and the service was extremely poor I'm buried upset from but I spent over $65 in the restaurant between platters salads frys and fried cheese just awful business never again $65 and I have to wait! No

Oct 17, 2018

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