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[Resolved] Yext / tampering with advertising - fraud scam

1 United States Review updated:
Contact information:

Yext is a complete scam. Here is their latest pillaging... They are changing existing customers' business phone numbers in free web listings (that the customer created) to their $8 per call phone numbers.

They claim that they have this "right" to change your existing listings (to their phone number) if you are enrolled in their "partner network." Of course, they default enroll you and you don't know this until you check a web listing and see it isn't your phone number (or you've received an astronomical bill).

So, if you're a customer of theirs and you've spent a lot of time building an Internet presence on your own, they are going around behind you and changing your direct phone number to one of their trackable (and charged) numbers.

What a total scam these guys are running. Call them up - they operate out of a NYC boiler room. Listen to the high-pressure sales pitch and maybe you'll even hear the hoots and hollers of a "salesman" beating down another client (like I did - the guy had to mute his phone).

If you want to get fleeced, this is the firm that will do it to you. Stay away - YEXT = FRAUD + SCAM.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Yext Customer Care's Response, Apr 29, 2016

    We appreciate you leaving your feedback about our services. Yext has direct partnerships with 100+ publisher sites so that businesses can update their listing information in real time using our services. We do not change information on a business’s listings, but rather provide control to clients who use our services to update their location information in real time. If someone has never had an account with Yext, we would not be able to change any information related to their business. For clients who have an active subscription, we send data to the publisher sites and protect this data from being changed by any outside sources. The publisher sites trust us to provide them with high-quality data, so when we submit information on a client’s behalf, it's going to be accepted as a higher priority than any other provider such as data aggregators or marketing software programs. If a client cancels their subscription, then we stop pushing this data. As a result, there's a chance that the listing sites may revert back to old versions that may have existed in the past. We hope that helps clear some things up. We welcome the opportunity to speak with you more about our services. You can feel free to contact our Support Team at support@yext.com.

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Comments

  • Jo
      13th of Apr, 2016
    0 Votes

    This exact thing happened to me with yelp. Everything you mentioned the change of number to there own. I created my web page they would take pictures adds of mine and put it on there site as if they did the work. Yelp sucks and now that i was going to pay another 500 for yext i see this. Thank you so much for your honesty and having the courage to pin point these fradulant people.

    Jose Cedillo

  • Sc
      5th of Jun, 2016
    0 Votes

    Yes, fraudulent, monopolized scam. They create directory listings of companies that are incorrect. Good SEO practice dictates accurate listings for better SEO. They make it impossible to correct the listings unless you join, pay money, and agree to their terms. They will even change your address information on directories that you created. For example, I create a business Manta profile. Manta is now in business with Yext. So now, Yext/Manta changed my business listing address making it incorrect on purpose. They have done this before to me. Now there's a new listing on city search with the correct address but, absolutely wrong name. Absolutely fraudulent. I am all in for a Class Action Suit.

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