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Yext
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Yext
reviews & complaints

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35 complaints
13 resolved 22 unresolved
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L
6:37 pm

Yext - Listing Enterprise/Mid-Market: Knowledge Engine: Starter (KE)

We just signed 13 subscriptions with Yext, and someone was helping us to setup our account, however, it's been almost 3 weeks and our Google My Business account's still not connected to Yext's platform. Technical support was extremly slow and doesn't know what they are talking about.

Today, I met an angry client bcs our address on Apple Map was messed up. She went to a wrong location bcs of the wrong information. I logged into my apple map account and realised that the wrong information was forced sync into my apple map account.

I just cannot believe it. The only reason we signed contracts with YEXT was letting them to make sure that the NAPs would be correct.

Obviously, they do not care about their business and reputation. Our business is losing money everyday... I don't know what to do now.

Desired outcome: Have a dedicate technical person to resolve our issue.

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A
11:42 am

Yext - Business Listings

Yext purchased control of my Yahoo business listing awhile back, which was a free service when I set it up. Now, in order to update my listing or have it removed, Yext expects me to pay them as a member. This is extortion. Plain and simple, yes? Every attempt to get my listing removed from their control has gone in circles and I am livid. This listing is among the first to appear when my name is searched and it contains outdated information as well as images. It must be removed, but I will not pay criminals to do so.

Desired outcome: I want my listing removed.

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R
3:16 pm

Yext - Customer service and automatic renewal

I had been a customer since 2018 with all my customers using the service. I was automatically renewed in late February. I reached out to my rep to discuss and he never responded. I just concluded a three month communication with Yext's ticket system and they will not cancel my auto renewal as they claim I had inform them 30 days before renewal. Had a rep contacted me I would have. These are tough times. All my agency's clients are closed. I had cancelled each individual client account with Yext. I offered to pay one month as a compromise but they will not accept. I just told them to terminate my account completely and will never work with them again. I assume I will see them in court. What a poor way to treat a customer. There are plenty of other services out there.

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D
9:01 pm
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Yext - Review on google

Yext posted a complaint from a so called customer against celina dairy queen on our google review page saying if you eat there you will get food poisoning. This is slander without proof. I want the post taken down. It was made by a lisa green who is friends with an employee that was just fired. This review was posted and is so not true. We have a health...

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S
4:37 pm

Yext - Website Lure to advertise

Yext constantly uses the free listings links to lure you in and charge you to advertise. This company is satan's right hand. Shame on them. Don't have any money or a job which is why I am trying to get a free listing. Hell awaits companies that thrive on the innocent hard working LOWER CLASS citizens.
YEXT is evil. I receive emails everyday to fix my listings. STOP and fix you salvation evil doers!

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J
11:40 am

Yext - internet search listings

I do not want my phone number or/and address, business hours or service list posted on the internet. I'm a small home based business not taking in new clients. I have made several attempts to delete my business info from several search engines, maps etc. Listings that I was not ever asked to review or did I agree or sign up for. Yext is a scam company that makes it difficult to edit or delete business information on listings of anybody affiliated with them, like mapquest and others. In the last 6 months I have made several attempts to change and delete my information from companies affiliated with yext and I haven't been able to successfully do so.

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D
10:25 pm
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Yext - listing

Our company's Mapquest listing was erroneously suppressed by a Yext representative, when we only wanted the listing edited to update our address, not suppress the listing. We have been unsuccessfully working with Taryn Rothstein in Support Department to correct this issue. We have been emailing and calling her to help us correct this. And after about a...

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D
10:45 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Yext - support reps not making requested edits after several call requests

I am a customer of yext. I have been trying to get support department to update my company's address on mapquest, as we recently moved. Spoke to several support reps who reassured me that this would get taken care of. As far as i'm concerned, they say they're going to make the correction, but once you hang up the phone, they go to the next call and forget...

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L
1:41 pm
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Replied
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This review was chosen algorithmically as the most valued customer feedback.

Yext - updating listing is not possible without signing up!

I was trying to correct the telephone number and address for our business: Cool Concrete LLC The listing was showing: 4015 Mountain Vista Lane Filer, ID 83328 208.326.5958 I needed it corrected to : P. O. Box 460 Kimberly, ID 83341 208 316.1434 After entering the corrected info, the next page wanted me to sign up for a weekly fee from Yext. I did not...

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A
6:28 am
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.
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This review was chosen algorithmically as the most valued customer feedback.

Yext - wrong information posted from your company

It is a shame it is not criminal for you to purposely post my information wrong on the internet. Yahoo is using your information to post my company address and phone number and you are posting it wrong on purpose. My Phone number is (407) 955-0925 and Address is 851 South S.R. 434, Suite 1040, Altamonte Springs, FL 32714 Beverly Hills Salon and Beverly Hills Salon, LLC

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B
4:36 am

Yext - Just awful

They have inattentive blind employees.
I changed some information in my ads and notified their service. They promised to change it as well.
But nothing like this has happened. I have been trying to contact customer service for a week, but it's impossible to reach them.
What's going on? The line is always busy, even in the evening. I am glad that you have many customers, and if you're unable to pick up the phone, then maybe you will reply my emails? Numerous emails I have sent to get your attention. Please, I need your assistance and I would prefer to get my money back as soon as possible.
Thank you in advance,
Brian

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D
Nov 07, 2018 8:08 am

I have had the same problem in updating our Mapquest listing. I don't know what else to do. It's been about a month to get this listing corrected, and all I get are excuses.

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K
11:34 pm
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This review was chosen algorithmically as the most valued customer feedback.

Yext - updating business listing information only possible through a ransom

Over 6 months ago, we moved our business to a new location with new hours of operation. Since then, we have seen a dramatic drop in website traffic and a multitude of complaint phone calls and loss of business due to incorrect business listings. We never signed up or submitted our business to be subject to the negative consequences of the websites within...

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B
10:10 pm
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Yext - changing my personal information on my webpage

Yext is a complete scam. Here is their latest pillaging... They are changing existing customers' business phone numbers in free web listings (that the customer created) They claim that they have this "right" to change your existing listings . They changed the personal information on mine and it is now another companies but it still has all my reviews on there and it still has a picture of the company I put on there .

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R
10:53 pm
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This review was chosen algorithmically as the most valued customer feedback.

Yext - renovations

My experience: Homeowner be ware of this awful contractor! I had recently hired this contractor for my moms project. I live in another state and had put my trust in him. Well, here goes the story: My mom is a senior citizen, he had her living in her kitchen like a caged animal and hostage in her own home living in filth for two months and the job still...

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ADVERTISIMENT
T
6:18 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yext - advertising

I googled my industry (hypnotherapy) on yahoo search engine and my business came up with other hypnotherapists only to find out my address is not completely right and my business phone number is incorrect. I called the phone number and it goes to a disconnected phone number. So if someone is searching on the internet and calls that number they are going to...

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M
7:08 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Yext - powerlistings

I started my business last year. Shortly after launching my website I received a call from a Yext sales person. It sounded like a great idea. Get my name out on all these different sites. After all, starting out I needed to get some advertising going. Turns out the majority of the sites they put you on are junk. After a year I have received a whopping 0% return on investment! I canceled as soon as I received the automatic renew email...

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The complaint has been investigated and resolved to the customer's satisfaction.

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M
3:42 pm
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Yext - advisement

Must be familiar name YEXT! Let me tell you about my experience with YEXT. You know yext has partners like elocal, locality, topix, local. yahoo.com, etc. I learn that I can get FREE listing with them by recording my business. The next day I discover Tom Hill (sales Rep) calling me to inform me saying im not placing in the search engines I have poor...

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S
4:01 pm
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This review was chosen algorithmically as the most valued customer feedback.

Yext - money grubbing lowlife turds

5 years ago I moved my business to a new location across the country. At that time I was able to contact every search engine on the web and update my business info without difficulty. These assh0les have blocked that ability in the name of greed! I've moved again and when I tried to update this time, I am presented with the only option. Pay the greedy...

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J
12:49 pm

Yext - yext

I had a company called YEXT - a so called geo cloud online marketing company call me and I mean call me several times bugging me to get on board with their services. I just opened my business and they pretty much took control over all of my company information! Phished my email and apple account as well. They duplicated a facebook page of my business which I can not access or remove from facebook! When you search for my business on google it shows the fake facebook page instead of the page I administrate! This company needs to be looked into by the FBI or whoever! Since getting set up with them I have had nothing but problems with all of my online accounts! Do not do service with this company! BEWARE OF YEXT services! A TOTAL SCAM!

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A

Yext - false charges and false sales

Was contacted by Yext Power listings a year ago, was told they optimize our web site on numerous search engines including Google -
They said they would clean up miss information - Our site was still showing us in a old location - They said they would fix that issue also.

So We Paid them $ 499.99
About a month or so Afterwards - I contacted them because the Search still shows our location at the old address, I was then told I had to do the corrections, they gave me the companies to contact but they did not do the work it was my responsibility. I requested a refund, they declined stating it was in a disclosure that we never received.

Then on October 15th 2013 they automatically billed me again. I called Yext and spoke to the customer service, The woman stated that this was an automatic Renewal and they would pro rate the credit. I told her we told them last year when we requested a refund and stated to cancel the service back them, they declined the refund, but stated it was not going to be renewed.

They woman stated there was no record of this and that it could only be prorated.
So THIS COMPANY IS NOTHING BUT A SCAM SERVICE

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Yext contacts

Phone numbers

1888 444 2988 +1 212 994 3900 More phone numbers

Website

www.yext.com
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