Menu
Yext Customer Service Phone, Email, Contacts

Yext
reviews & complaints

www.yext.com
www.yext.com

Learn how the rating is calculated

2.1 68 Reviews

Yext Complaints Summary

13 Resolved
36 Unresolved
Our verdict: When using services from Yext with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Yext has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Yext. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Yext reviews & complaints 68

Filter reviews by rating
5
10 reviews
4
1 review
3
0 review
2
1 review
1
7 reviews
Sort by:

Newest Yext reviews & complaints

ComplaintsBoard
S
1:30 pm EDT

Yext total scam, beware

Their promise was to advertise my business and charge me for phone calls to my business that actually generated business. They monitored phone calls coming from their advertising, charged me $30 for every phone call asking about hours of operation or customers checking on their work orders. They say that they have software that detects and filters junk calls. They actually charged me $30 for every junk call and refused to refund me. My bill: $390 for 13 junk calls. Total Scam Beware.

Read full review of Yext and 1 comment
Hide full review
1 comment
Add a comment
N
N
Nasser Abunab
Southgate, US
Jul 27, 2010 9:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They credited me with $240 that was used towards monthly service. Customer rep. was professional.

ComplaintsBoard
N
11:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yext fraud

Total Scam ! Beware ! ROGUE BUSINESS. Their promise was to generate leads and business. Monitor phone calls to our business that come from their advertizing, charge us for calls that actually generated business. They charged us $390 for 13 phone calls of people asking about hours of operation and if we are open. They also have legal scam artists working for them that credit card companies can't refute.
BEWARE. Wonder why federal law enforcement agencies do not go after this company ?

Read full review of Yext and 2 comments
Update by Nasser Abunab
Jan 03, 2011 6:21 am EST

Please do not let this company scam you. The nice professionals and the rude attendants have nothing of value to offer. DO NOT GET TRAPPED.

Update by Nasser Abunab
Jul 27, 2010 10:41 pm EDT

Its pretty obvious that who ever subscribes to the pay per phone call service will be taken. I do not like to see other people trapped by this company. No matter how professional the customer service managers are, the service being sold is a scam. They need to sell something of real value to customers. If total income from yext calls is $290 and $230 is paid to yext ! Then you are working for them. I wish I did some homework before giving them my credit card info. I got trapped twice now and shame on me.

Update by Nasser Abunab
Jul 27, 2010 9:23 pm EDT

They fixed the problem and credited me $240 that was used towards subscribing to monthly service. Customer rep. was professional.

Hide full review
2 comments
Add a comment
C
C
CtrlZComputerRepair
Monticello, US
Aug 09, 2010 4:38 pm EDT

I recently opened a computer repair business and received a call from them after only two months of being open. The call happened while I was closed, and the message that was left seemed very professional and promising. Then, after a quick Google search which turned up pages of negative experiences with them, I decided not to give them a call back. A week later they call back with the same sales pitch, and I calmly and politely explain that I researched their company and was only able to find negative information, so I'm going to pass on their services. The sales rep then just said "You need to learn how to run a business.", and then abruptly hung up. It seems to me that a legitimate company would try and defend their practices rather than resulting to personal insults.

W
W
wefixcomputers
Dallas, US
Jul 27, 2010 5:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They state clearly that you will be charged for any phone call relating to your business. I was actually rather pleased that my first month I received 13 phone calls, and generated $290 of income while only spending $230 with Yext. Advertising is all about getting someone through that door the first time, then treating them well enough that they will come back again and send others to you!

Yext is in no way a scam.

I am not employed by Yext or affiliated with them in any way.

ComplaintsBoard
R
12:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yext fake calls

They sell you a product with fake calls making an appointment and never show up to the appointment, they make sure for a period of one month they have another personnel calling the office just to make a fake appointment they tape the call they charge the call for $40 to $60 dollars but the patient never shows up a total scam be aware the Chiropractic community in South Florida

Read full review of Yext
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
11:07 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yext ripoff... rude

update...after Yext read my posting the called me to patch things up.
They refunded some of the charges which impressed me.
The customer service person actually was very helpful...unfortunately a bit too late..

Read full review of Yext and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
B
B
Bill's Glass & Windshields
Medford, US
Jan 06, 2011 12:07 am EST
Verified customer This comment was posted by a verified customer. Learn more

Had Yext do some market analysis for us and I still can't get rid of their bogus phone numbers. 1st of the numbers is to a detail shop “Advanced auto Detailing in Grants Pass” in a neighboring town that had used Yext, 2nd one is to a computer repair shop here in town that is currently using Yext, the 3rd is a unsolicited phone number, 4th is to a local taxi company that is using Yext. I have contacted the search engines that are posting these phone numbers and claimed them as owner and have tried to change the Info. But they won’t change them Yahoo Local, Yellowbot and InfUSA. I had no problems with MerchantCircle, Yelp, YP.com or any of the other search engines this has been a long drawn out procedure to regain my web presents. Sorry almost forgot to say why we left Yex they stated out $30.00-$50.00/ month then as one of the others had said they took over all of the web presents we had already owned and put their numbers in this stated to be come a $500.00-$700.00 a month bill and their process to reject repeat callers and established accounts became a full time job. I would highly recommend running the other way if Yext calls you!
Posted by: Bill’s Glass & Windshields
.

N
N
NYCThieves
Ithaca, US
Aug 13, 2010 6:20 pm EDT

Yext is a complete scam. Here is their latest pillaging... They are changing existing business' phone numbers in free web listings to their $8 per call phone numbers. So, if you've spent a lot of time building an Internet presence, they are going around behind you and changing your direct phone number to one of their trackable (and charged) numbers.

What a toatal scam these guys are running. Call them up - they operate out of a NYC boiler room. Listen to the high-pressure sales pitch and maybe you'll even hear the hoots and hollers of a "salesman" beating down another client.

If you want to get fleeced, this is the firm that will do it to you. Stay away - YEXT = FRAUD + SCAM.

N
N
Nasser Abunab
Southgate, US
Jul 23, 2010 12:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ripp OFFS - RUDE

D
D
Dsadeh
North Hollywood, US
Jul 13, 2010 12:43 am EDT

Had the same experience with YEXT.

They lied on the phone when they sold me the service. They said I will not need to pay if the call will not turn into revenue.

Total Scam, Lies and thieves.

Watch out! stay away.

ComplaintsBoard
T
10:50 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yext fraud - scam

Yext is a total scam. They lie when they sign you up! They say they are rank #1 within google, yahoo ect.. Under keywords computer repair. There salesman informed me that I would only be charged when a lead generated actual revenue and not billed for people shopping for service. I so far have been billed for 2 calls $60.00 dollars - that lead to nothing beside me being billed (Out $60)!

I called to despitute the charges, I was told that I will be billed anyway's.

Read full review of Yext and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
Bryan Estes
Bryan Estes
, US
Jul 28, 2017 10:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Yext did the same thing to my local Yahoo search listings in greenwood Indiana... then when I try to correct it I'm giving the number in New York City and of course yext is wanting money to change back. They are worthless pieces of [censor] and I hope they get what's coming to them .

Y
Y
yext
Austin, US
Feb 24, 2014 12:38 pm EST

wow these people been hounding me and from reading the complaints i guess they lost me! When called again i will bring up and read the complaints toward t them and see what response or lie or crazy pitch they will have

R
R
Richard1232000
, US
Oct 04, 2010 8:47 pm EDT

I had the same problem. I was registerd with city search, yahoo, and a bunch of listings they changed all my phone numbers and information. I am still working on that. I am not paying them a cent.

N
N
NYCThieves
Ithaca, US
Aug 13, 2010 6:18 pm EDT

Yext is a complete scam. Here is their latest pillaging... They are changing existing business' phone numbers in free web listings to their $8 per call phone numbers. So, if you've spent a lot of time building an Internet presence, they are going around behind you and changing your direct phone number to one of their trackable (and charged) numbers.

What a toatal scam these guys are running. Call them up - they operate out of a NYC boiler room. Listen to the high-pressure sales pitch and maybe you'll even hear the hoots and hollers of a "salesman" beating down another client.

If you want to get fleeced, this is the firm that will do it to you. Stay away - YEXT = FRAUD + SCAM.

N
N
Nasser Abunab
Southgate, US
Jul 27, 2010 10:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I wish I read your complaint before same happened to me.

ComplaintsBoard
Y
4:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yext bogust charges

please don't sign up with this company it is a ripoff.. sales rep say they will not charge you for calls unless it leads to revenue.. I got billed for call that leads to nothing, when I call to desp charges rep was disrespectful and was told that I will be billed anyway.
please take it from me and dont get burned by yext dont sign up with them you will be sorry you did like me..

Read full review of Yext and 3 comments
Hide full review
3 comments
Add a comment
Q
Q
Quick-Tech
Hamden, US
Dec 13, 2010 5:19 am EST

Yea well they are getting suckers to fall for that ### too.

N
N
NYCThieves
Ithaca, US
Aug 13, 2010 6:22 pm EDT

Yext is a complete scam. Here is their latest pillaging... They are changing existing business' phone numbers in free web listings to their $8 per call phone numbers. So, if you've spent a lot of time building an Internet presence, they are going around behind you and changing your direct phone number to one of their trackable (and charged) numbers.

What a total scam these guys are running. Call them up - they operate out of a NYC boiler room. Listen to the high-pressure sales pitch and maybe you'll even hear the hoots and hollers of a "salesman" beating down another client.

If you want to get fleeced, this is the firm that will do it to you. Stay away - YEXT = FRAUD + SCAM.

Q
Q
Quick-Tech
Hamden, US
Jun 23, 2010 8:07 pm EDT

I tried them and they charge you $30 per call. If you get a call from some guy looking to get a video cable for his computer they will charge you, if you get a call from someone asking if you fix PS3 or do you know someone who does they will charge you $30 (even if you don't fix em), if someone calls and just asked you how much is your service charges (and you don't get a name or nothing) they still charge you $30. THESE PEOPLE ARE NUTS AND THEY GOT REAL NASTY WITH ME AFTER I CALLED THEM BACK AGAIN TO COMPLAIN.

THIS WHAT I SAID TO THEM
Sent: Tuesday, June 22, 2010 8:50 PM
To: 'support@yext.com'
Subject: RE: Yext Calls Inbox: Your Question Recording ID: 8641098

What is it that you don't understand...I don't do Play stations so that's not a legitimate lead. That call is a play station lead, I don't freaking do them so how is that legitimate...tell me, why should I pay that? Your system screwed up, remove that $30 charge.

THIS IS WHAT THEY SAID
We do not bill strictly for calls that turn into booked jobs. We are an advertising service and we bill for any legitimate leads that we generate for your business. You have premium listings on 25 websites including yellowpages, citysearch, and superpages and you only pay when we can get a potential new customer to call your business directly.

Our CallRelevance technology that ensures that you receive only the most relevant phone calls, automatically weeds out low quality calls, and transcribes each call, picking out the most critical keywords. This allows us to send you more, higher quality calls, and secondly, to reduce the time you have to spend going through and listening to each one individually. On average, businesses will receive about 40% highly relevant calls; these calls will automatically be placed in your inbox, while junk calls will be placed in your "junk calls" folder. While we cannot guarantee that all billed calls will result in new business for you, nearly all of them will be from prospective new customers looking for your type of business. For this reason, we are unable to issue refunds for individual calls, except in the case of telephone issues (such as wrong numbers) - if you feel that this is the case with one of your calls, please let us know.

We appreciate your business and hope to send you many high quality calls over the coming months and years with increasingly fewer low quality calls.

Yext is committed to providing you with superior local advertising service. As always, please feel free to call 800-321-YEXT or e-mail support@yext.com with questions about our advertising service.

Thank you for Connecting to Yext Calls!

Kienan H.
Yext Calls Specialist
support@yext.com

ComplaintsBoard
B
11:35 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yext - yext is a total scam!!!

I was a yext customer (Used their service) and in my experience yext is a scam! I was charged $20/call for all sorts of junk and garbage calls, their salesman who sold me the service informed me that I would only be charged when a lead generated actual revenue. Yext is a total scam! Save your money and use real advertising. At least then you know what you are getting.

Read full review of Yext and 35 comments
ComplaintsBoard
V
4:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Yext has left an official reply on this complaint.

Yext rude

YEXT uses high pressure sales tactics to get you to sign up. I ended up signing up. I was out and about and not near a computer to check them out while they were talking so I thought it sounded ok and went for it. I am not in need of more jobs but the reason I wanted to be a part of them is because of the exclusivity for the 50 mile radius I would have. Plus I like to be into the next thing because I don’t want to be left behind in the new types of advertising that come out. But then when I did finally get near a computer to check them out I came across this page and a couple of others. So I said the best way to see if they are a reputable company or not was to call them back and test them.
So I did by starting off with I would like to end my account. The account manager on the phone would not end my account at all. It was like he pretended not to hear that part. He kept saying he wanted to know why and I told him that I didn’t need their services. So he asked again why I wanted to end my account. So I explained in more detail that I have enough jobs and decided not to do this YEXT thing. So he says why do you want to end your account so I said I just told you. So he repeats himself again. This went on for about 20 minutes the same exact stuff and question. Why do you want to end your account. This guy would not end my account for nothing. He was rude and belligerent. All in all a half hour goes by and I finally just said I would report them on the internet and not to worry Ill cancel my credit card and get another. I feel that no matter how long I stayed on the phone with them My account would have never have been ended. All in All that is probably a little over an hour of my life that I can never have back. They stole that hour of my life from me so Ill repay in kind by posting this complaint in as many places as I can find. One more thing, I hate typing so for me to sit here and type all of this means that I am really ticked off. I don’t lodge complaints unless I feel extremely strong about something so by me typing this it means I think this company is definitely crap. YEXT I feel for you. You're going to rip off the wrong people one of these days and its going to get ugly for you!

Read full review of Yext and 6 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
6 comments
Add a comment
J
J
Joy Stevenson
, US
Nov 13, 2018 1:08 am EST

YEXT is a complete scam. They hold your company hostage until you pay for them to fix your listing. If you try to fix your listings, they constantly call you and badger you to spend money using their service. They should just leave people alone and let us update our own listings.

F
F
floyd_martenies@yahoo.com
, US
Aug 14, 2018 9:30 pm EDT

I signed up to yext.com and was under the impression I was given a credit of 300 now since I cancelled my site they want to charge me for 1 week of $150.00.and i never got one hit.find another site please.I tried to make payments and they will not contact me.I did no this site was for stores .I am an entertainer.

W
W
walla704
, US
Apr 12, 2018 12:30 pm EDT

Please audit your customer service support, there is a major issue on how representatives handle inquiries. I'm baffled by how rude Yext representatives. There is something not quite right with the business model. If my experience sucks when trying to get assistance with a free listing, what makes you think I'll pay $3 a week to deal with rude sales executive and customer service. I normally, don't leave reviews such as this, but enough is enough.

R
R
Reviewer19744
,
Jan 08, 2016 9:05 am EST

I spoke with the salesman. When told that I was not interested. He hung up on me. But not before he called me a lier. My business partner answer the first call and said that she was me and that she was not in...we do this because we get so many sales calls. This is why he said that we lied.

N
N
NYCThieves
Ithaca, US
Aug 13, 2010 6:23 pm EDT

Yext is a complete scam. Here is their latest pillaging... They are changing existing business' phone numbers in free web listings to their $8 per call phone numbers. So, if you've spent a lot of time building an Internet presence, they are going around behind you and changing your direct phone number to one of their trackable (and charged) numbers.

What a total scam these guys are running. Call them up - they operate out of a NYC boiler room. Listen to the high-pressure sales pitch and maybe you'll even hear the hoots and hollers of a "salesman" beating down another client.

If you want to get fleeced, this is the firm that will do it to you. Stay away - YEXT = FRAUD + SCAM.

Y
Y
yush
414 paper stream ct, US
May 06, 2010 4:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

THIS COMPANY IS A RIPOFF DON'T SIGN UP WITH THEM THEY CHARGE YOU FOR CALLS THAT LEADS TO NOWHERE .. CUST REP ARE RUDE AND DISRESPECTFUL... PLEASE TAKE MY FOOLISH ADVISE . BEWARE

Yext Customer Reviews Overview

Yext is a leading digital knowledge management platform that helps businesses manage their online presence across various platforms. The platform has received positive reviews from users for its ease of use, comprehensive features, and excellent customer support.

One of the most significant advantages of Yext is its ability to help businesses manage their online presence across multiple platforms, including search engines, social media, and directories. This feature has been praised by users for its ability to save time and improve the accuracy of their online listings.

Users have also praised Yext for its user-friendly interface, which makes it easy to navigate and use. The platform's comprehensive features, including analytics and reporting tools, have also been commended for their ability to provide valuable insights into a business's online presence.

Another significant advantage of Yext is its excellent customer support. Users have reported that the company's support team is responsive, knowledgeable, and helpful, providing quick solutions to any issues that arise.

Overall, Yext has received positive reviews from users for its comprehensive features, ease of use, and excellent customer support. Businesses looking to manage their online presence across multiple platforms should consider Yext as a valuable tool to improve their online visibility.

Yext In-depth Review

In summary, Yext appears to be a comprehensive tool designed to manage online presence and information across various platforms. It offers a range of services that can be beneficial for businesses looking to maintain accurate listings and improve their digital footprint. While the platform seems to be user-friendly and offers robust data management capabilities, the pricing and value for money may vary depending on the specific needs of a business. Customer support and educational resources are available, which could be helpful for users. The platform's ability to integrate with other systems and provide detailed analytics and reporting could make it a valuable asset for businesses aiming to enhance their SEO and digital presence.

Overview of Yext Services

Yext provides services to help businesses manage their online information across search engines, social networks, and maps. Core offerings include local listing management, review monitoring, and digital asset management. The range of services is designed to ensure that business information is consistent and up-to-date across the web.

User Interface and Experience

The Yext platform is user-friendly, with a clean design that makes navigation straightforward. Users can easily access different features and manage their listings without much technical knowledge.

Data Management Capabilities

Yext is known for its accurate syncing of information across platforms, ensuring that business listings remain consistent. Users have control over their data, which is crucial for maintaining brand integrity.

Integration with Other Platforms

Yext is compatible with major search engines and directories, which is essential for comprehensive digital presence management. It also offers API and third-party software integration options, allowing businesses to connect Yext with their existing systems.

Analytics and Reporting

The platform provides quality insights and the ability to track data in real-time. These reporting features can help businesses understand their online performance and make informed decisions.

Customer Support and Resources

Yext offers customer support, though the responsiveness may vary. They also provide a help center and educational resources to assist users in maximizing the platform's potential.

Pricing and Value for Money

The transparency of Yext's pricing models could be clearer, and it's important for potential users to compare the cost-effectiveness with competitors to ensure they are getting value for their investment.

Client Testimonials and Case Studies

Success stories and feedback from current users can be found, which may help potential customers gauge the platform's reputation within the industry.

Mobile Optimization

Yext performs well on mobile devices, and the mobile app offers functional features that are beneficial for on-the-go management of business information.

SEO and Digital Presence Enhancement

Yext is effective in improving online visibility and can have a positive impact on local search rankings, which is crucial for businesses looking to increase their digital footprint.

Scalability and Flexibility

The platform is suitable for businesses of various sizes and offers customization options to meet specific needs, which is important for scalability and flexibility.

Security and Compliance

Yext takes measures to protect user data and complies with data protection regulations, ensuring that businesses' sensitive information is secure.

Updates and New Features

Yext frequently updates its platform and introduces new features, staying ahead of industry trends and catering to the evolving needs of its users.

Pros and Cons

  1. Pros: User-friendly interface, accurate data management, robust integration options, and effective SEO enhancement.
  2. Cons: Pricing may not be transparent, and the value for money can be subjective based on business requirements.

Final Verdict and Recommendations

Overall, Yext seems to be a solid choice for businesses looking to manage their online presence effectively. It is particularly suitable for those who prioritize accurate listings, SEO, and digital presence. We recommend Yext for businesses of all sizes, especially those with a significant online footprint that requires consistent management across multiple platforms.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Yext customer service

Phone numbers

1888 444 2988 +1 (212) 994-3900 More phone numbers

Website

www.yext.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Yext?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Yext Customer Service. Initial Yext complaints should be directed to their team directly. You can find contact details for Yext above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Yext. Discuss the issues you have had with Yext and work with their customer service team to find a resolution.