Wyndham Vacation Resorts / Timeshares / Deviant Sales Practices
I am so mad I could chew nails. Below is the registered letter I sent to Claude Carson - should explain everything. I changed my in laws names.
My in laws are John and Jane Doe. I am very upset over the way you have treated them these last several weeks. You ignored their calls, downright lied to them, and got ugly and hung up on them when they did finally reach you. You knew from messages, letters, and faxes they wanted to cancel their membership, but all you wanted was to make it past the ten days, so they wouldn’t get the “easy refund” you promised them. I truly am appalled by your behavior. I have to wonder at what point did it become OK in your mind to treat elderly people like this to make a sale?
Let me tell you about my in laws. Mr. and Mrs. Doe are 85 and 86 respectively. They love the Lord, and would help anybody- even you. Mr. Doe retired twenty years ago, and they have been living off his pension, Social Security, and their savings since. They don’t have the $16, 000.00 you scammed from them to burn. Did you know they are both World War II Veterans? They are the people who’s shoulders we stand on. But what makes me ill is you won’t see that. You see two elderly prey. They are a lot slower than they used to be, and the world is a lot faster, scarier, and meaner- and you took advantage of that. You knew from the get go they didn’t want an up-graded membership - they came to you only for information on how to transfer their membership, and points, to their son because they really shouldn’t travel anymore. They never had an opportunity to use their first membership and points. But, because you were so pushy, and they would never be disrespectful or rude to someone (even someone like you who didn’t respect what they were telling you), they upgraded to the “VIP Membership”- thinking when they get home they will cancel it. They felt backed into a corner and just wanted to get away from you. You tell them all they have to do is fax their cancellation to you within ten days, and they won’t be charged anything.
They fax their cancellation letter to you, get the fax receipt, and assume they’re out of the contract. They even call you to confirm, and after a time of ignoring their messages, they finally get a hold of you, and you call them idiots and hang up on them. Then, they notice extra drafts against their checking account for maintenance fees on a second unit. Very upset, they call someone from the main office, who tells them to “fax their cancellation letter to the Las Vegas office”. They do so, get the fax receipt, call to confirm, and are lied to by someone in Vegas that “the fax department doesn’t have it”. Shame on you and your company. I will admit my version of events may not be in exact order, but they did happen. How you sleep nights I do not know. Now the Doe’s have hired a lawyer to get their money back. You have caused them so much stress and heartache. They are so upset and feel like fools. What you took from them as far as dignity and confidence can never be repaid.
I googled Wyndham Resorts and was disgusted by the reports and complaints from others who had been lied to and ripped off by your organization. I know this letter means nothing to you, I am sure it’s not your first. You may even feel you have the last laugh because you got a great commission check. But, I will file complaints to the TN Attorney General’s office, TN Department of Commerce & Insurance, and TN Consumer Affairs to start. I will do what I can to stop people like you from lying and manipulating people to get the money they really don’t want, or need, to spend.
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