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Woolworths / australian pineapples. labelled incorrectly on display. deceptive labelling and bad service

1 Subiaco SquarePerth Metro Area, Western Australia, Australia

At Woolworths Subiaco Square shop, yesterday, I purchased a pineapple, display clearly showed $3 each (I have a photo proving this and will send it to you if you email me). After leaving the shop I saw I had been charged $4.90 for it. I returned to see the Indian lady who checked us out. She called the acting manager, called "Rudi", who told us the pineapples identical to the one we purchased was in the wrong section because there wasn't any room in the correct section. I requested he move these as it was deceptive and I wouldn't have purchased the pineapple if I had known it was $4.90. Rudi refused to rearrange the display saying "That's the way it is". On the way out the Indian lady who served us told us she had had two previous complaints about the same issue but Rudi the manager refused to do anything about it. I thought Woolworth's policy was to offer a product at the display price if it was clearly showing that price. It is a minimum amount of money but I'd have thought we would be worth $1.90 to keep our $10, 000 per year plus business. Apparently not. We have spent over $10, 000 a year at this Woolworth's store for the past 15 years but are unhappy with the way we were rudely treated. We have a Coles closer to our home so we will be giving that a try in future. Regards, Patricia Hilhorst


Jan 19, 2016

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