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[Resolved] Woodforest National Bank / forgery affidavit

Jacksonville, FL, United States

I am just getting really frustrated because it will be going on 2 weeks and I haven't heard an updated on anything for my case, I turned in so many documents that they needed and I thought that would help the best way as possible. I understand it takes time but all I want is a time frame.I am a single parent with a 2 yr old little with cancer and I just hate that every time I call they are rude and say they don't know to anything I asked.I really love banking but I hate that I cant get a time frame on it.I called around other banks and they have time frames for things exactly like this as well.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Woodforest National Bank Customer Care's Response, Jun 12, 2017

    We apologize for such a difficult experience. We would like to look further into your situation. If you’ll send an email with your contact information to [protected]@woodforest.com, we will get in touch with you.

Br
Jun 12, 2017

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