The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Wish / cannot contact seller and hard to navigate

1 Lake Shore, MN, United States Review updated:

You have a fabulous site, with some very reasonable prices. One of the problems that I've noticed with wish - is your inability to contact the seller of the goods. It is exceptionally difficult to navigate The Wish website with those types of things in mind. I've searched for ever and ever trying to find a way to ask a simple question on several occasions, to no avail. How do you possibly go about asking even the simplest questions -especially when there is absolutely no button to access them. In conclusion, great site to shop on with very reasonable prices-however very user "unfriendly."

Mar 24, 2017
Sort by: UpDate | Rating


  • Da
      6th of Oct, 2017
    Best Best Advice +5 Votes

    Brian Rheaume is totally right, there is no possibility to ask a seller any question before You buy, very nice website, but many parts of the website are not working, very confusing and really user unfriendly

  • Wi
      9th of Apr, 2018
    +2 Votes

    I also have found the site user unfriendly not being able to contact the seller. If wish wants to be a serious rival of ebay they need to re format the site to include an ability to contact a seller at the press of a button. At the moment if fine the site very frustrating and have gone back to using ebay not for price but for ease of use.

  • Sa
      7th of May, 2018
    +3 Votes

    Can't contact seller for a query about the item, very annoying . Ultimately I had to buy it on ebay.

  • Ni
      7th of May, 2018
    +4 Votes

    Really wish there was a way to contact a seller to ask questions about a product before buying. I also wish there was a low to high on the prices too. I love this site but it's putting me off using this site with not being able to contact a seller.

  • Fi
      22nd of Jun, 2018
    +1 Votes

    Seems to be a fair number of contact issues raised, no movement or replies to people raising contacting seller payment methods. Disappointing to say the least, suggests it is seen as more than it is. Unless answers are given publicly

  • Ro
      9th of Jul, 2018
    -4 Votes

    Wow! I think its a good website. Just because you can't contact the seller you think the site is trash! Yes I understand that its annoying not able to contact the select but still you don't need to makethe site sound horrible by just one feature that isn't there! Learn this: if there's nothing good yiu need to say don't say anything! Ok

  • Er
      18th of Oct, 2018
    0 Votes

    @RobloxYT Do you even know how the internet works?
    And anyway...when a seller has written IN THEIR ITEM DESCRIPTION to contact them regarding sizing when there is no possible way to do it, then you know what they’re selling is crap. LEARN THIS: Everything you buy from Wish sellers, are cheap knock offs displayed with the original manufacturers photos, made somewhere in Asia with the cheapest materials possible.

  • Co
      10th of Nov, 2018
    0 Votes

    @Eric Jordy And when they list conflicting details, we should be able to ask them to clarify. It's not rocket science to understand why this feature is important to sellers. They are missing out on transactions from ppl like me who are allergic to metals. Seller has both "titanium steel" and "stainless steel" listed. The difference is crucial for buyers like me and if I cannot ask the seller to clarify...s/he loses a sale. And this isn't just one or two instances. I have 10 on my Wish List right now that are going to miss out on sales b/c I cannot get an answer to this very simple question.

  • Vi
      14th of Jul, 2018
    +2 Votes

    Really frustrated I can't message the seller considering I am trying to order a personalized item.

Post your comment