Whirlpool / horrible washing machines and support
I had bought a Whirlpool Sensation EX fully automatic washing machine an year back. Ever since I bought this machine, we have been having problems with the machine. The service call center gives commitment that the service personnel will visit in a day, but no one visits even after 5 days. Recently we had an issue and after repeated complaints a service personnel came after 7 days of complaint. He repaired something after which there was some smoke that came out of the machine and got completely burnt!!! We are covered under AMC, and no one from the company is responding to our calls to repair/replace the same. We are thoroughly disgusted with their support and are planning to go to the consumer court to take action against them.
Whirlpool Corporation Customer Care's Response, Mar 17, 2017
Thank you for taking the time to write regarding your appliance. Feedback from our customers is an important source of information.
Whirlpool Corporation Customer Care's Response, Apr 07, 2017
Dear whateversNotTaken: We're sorry to hear of your Washer concerns. We would like this opportunity to address your concerns. Please provide your name, user ID (whateversNotTaken), ID number (100170), address, phone number, model and serial number, and the date of purchase. Email to Whilpool_Digital@Whirlpool.com.
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