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Whirlpool / horrible washing machines and support

1 India Review updated:
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I had bought a Whirlpool Sensation EX fully automatic washing machine an year back. Ever since I bought this machine, we have been having problems with the machine. The service call center gives commitment that the service personnel will visit in a day, but no one visits even after 5 days. Recently we had an issue and after repeated complaints a service personnel came after 7 days of complaint. He repaired something after which there was some smoke that came out of the machine and got completely burnt!!! We are covered under AMC, and no one from the company is responding to our calls to repair/replace the same. We are thoroughly disgusted with their support and are planning to go to the consumer court to take action against them.

  • Whirlpool Corporation Customer Care's Response, Mar 17, 2017

    Thank you for taking the time to write regarding your appliance. Feedback from our customers is an important source of information.

  • Whirlpool Corporation Customer Care's Response, Apr 07, 2017

    Dear whateversNotTaken: We're sorry to hear of your Washer concerns. We would like this opportunity to address your concerns. Please provide your name, user ID (whateversNotTaken), ID number (100170), address, phone number, model and serial number, and the date of purchase. Email to Whilpool_Digital@Whirlpool.com.

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Comments

  • Wh
      10th of Dec, 2016
    0 Votes

    Whirlpool just lies. Read the reports at consumeraffairs.com for these Whirlpool washers and dryers. One consumer after another reporting that they called Whirlpool to report the problem (same problem, over and over with all these people) and Whirlpool told each and every one of them that "this is the first we've heard of this problem, it is not a known issue." Except that every single one of these reports is from a different person, in a different part of the country, and they ALL called Whirlpool, and were ALL told the same thing. Ok, I guess one of them may have been the "first" caller when there really wasn't a known issue, but hundreds of them? Come on, Whirlpool, you didn't think people would post reports so that it would be really easy to figure out that this is a huge lie?
    Whirlpool KNOWS they make bad machines, and from the reports, repairmen are telling consumers that they are doing this on purpose, so that the machines only last about a year or so (as long as the warranty) and then break forcing a new purchase, or else a repair that costs as much as a new purchase. Either way, they believe they will make money by making "disposable" appliances that break down quickly.

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