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Western Dental / terrible everything

1 530 S. Main StreetOrange, CA, United States Review updated:
Contact information:
Phone: 714-480-3000

In August of 2007, I went to Western Dental in San Leandro California. Over the next couple of weeks I had examinations and work done on my teeth, including two that were extracted. The work included, fillings, extractions, a crown, and deep cleaning, as well as x-rays. I was supposed to return to have another tooth extracted, but had no desire to return there. I was treated shoddily, and left sitting in a dental chair, almost horizontal, for almost an hour. The Dentist had injected me with medication to numb my jaw and left me sitting. I finally called out to an assistant who was walking by, and she went to get the Dentist (who seemed to know little English). When she returned I told her that the injection had worn off, and requested that she numb the area again.

After the work was completed I went home, and endured pain from the crown she had put in. It was jabbing my gum, but I thought that it would stop hurting after a while (which it did). I was sooo glad that these people were out of my mouth, and even though I had problems with the work, vowed not to return there.

Finally I got Dental Insurance through my job, and went to another dentist in Hayward California. To my horror they told me that I had to have everything redone, that WD had done, not even a year ago. Since there is a deductible, i will have to pay over $6000.00 to have the work redone. Not to mention that I have already gone through pain and suffering with WD. They also mentioned that there is an infection under the crown, which is affecting my lower left jaw. Also the fillings she put in all have decay under them, and I may lose more teeth.

So to say the least I am upset with WD, and their shoddy work. I am also upset with the State of California for allowing them to continue practicing here. BTW when I tried to look up my Dentist on the State Licensing Board, she was not there. They have given me the run-around since I contacted them about my complaint. I have not been able to get anyone on the Corporate site.

  • Mary650's Response, Oct 13, 2018

    I have been in pain all night I arrive to western dental 15 min before they open as soon as I walk in I tell them in pain they ask do u have an appt I said no I didn't expect this throbbing pAin to come on. Then they tell me u can wait we will ask the dr if he. An fit u in. Fit me in it's an emergency what the hell am I suppose to do I'm crying I can t eat sleep it hurts to talk and just to sit here appointment or not I should be a priority I'm in pain I've been in pain for hrs you guys are suppose to help people and offer emergency services I don't care if they pull the damn tooth just please make the pain stop

Sort by: UpDate | Rating


  • Le
      22nd of Feb, 2015
    0 Votes

    They don't speak english mostly because they are all on visas. They are pure evil. Get an attorney. Make them pay!!! Report to bbb. Get qll your documents. Hopefully they will all go to prison in our near future. Which isn't soon enough.

  • Wi
      15th of Aug, 2018
    0 Votes
    Western Dental Services - Bone implant
    United States

    I had 2 teeth pulled 11/ 14/ 2017 i was told i would get a bone implant done that day i being forced to pay $566.00 dollars for that which wasn't done they are crooks scam they need to shut down

  • Mr
      5th of Sep, 2018
    0 Votes
    Western Dental - Bad partials up lower
    United States

    Denture partials never fit, said I'd ne reshuldule 1 wk. Nollo contendo. I feel i was burnt, out of 2100$ for me an aquana carr /wife...

  • Ra
      18th of Sep, 2018
    0 Votes
    Western Dental - Not good customer service
    United States

    Was in the office for more than an 1 hr and was told there was a patent in front of me. I have a fracture back and its painful waiting for a long period of time.

  • Ma
      21st of Oct, 2018
    0 Votes
    Western Dental Services - Tooth pain
    Redwood City
    United States

    I have been up all night with a tooth ache I arrive to your Redwood City location as soon as they open I arrive crying because I'm in so much pain. And the receptionist tells me u can wait and I'll ask the dr if they will see u I'm in pain don't u guys have emergency treatment for patience what am I suppose to do I m In [censored]ing pain

  • Ro
      13th of Nov, 2018
    0 Votes
    Western Dental - charging me three times in a month
    United States

    I'm being charged three times in a month with the same account number and I only pay once a month. I mean I only pay $50 dollars but I'm getting charged 50 two times and $225.00 one time.

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