went for bridge work in 2/08. Dr. Nojamian didnt listen to concerns when brdge did not align with upper tooth she assured and convinced me when cemented it would be fine.However, bridge stuck out did not align. Went back 3/08 expressing my dissatisfaction while at the same time, seeing my primary doctor because of the severe nerve pain that was inflicted upon me by the dentist because of filing without numbing which exacerbated the pain of my illness -f ibromyalgia. Dr. ignored medical condition while at the same time informed me she can file crack up this bridge and re-do as if my mouth was concrete. I request to go to a different facility and western dental refused she said had to be done there. Therefore, I refused further paymnet because I did not trust the services of this facility. I filed several grievances in which they continue to close without rectifying the problem.I reported them to better business bureau and they failed to respond stating I needed a release form. I submitted the form to western dental they denied receiving it. So, I sent it to better business burea and they gave me a confirmation they spoke with patient relation and faxed ok to release my information. However, western dental never responded to my complaint and they have a negative complaint on file against them. In the meantime I have a bride in which one tooth is dull for filling enamel and half of the other tooth shaved to make the bridge blend. They did not make harassing phone calls until a year later closing out a grievance in 08/08 just called 04/09 saying I better pay. I have documents from bbb of their attempt for them to cooperate and the refuse. Since that dental visit I was perscribed nerve pain meds and anti-anxiety med and another dibilitating disease called endometriosis. I begged them not to call and upset me send whatever by mail only until now they refused. spoke to sivia in patient relations they refuse to inform me whose the ceo of wd. I informed them to take me to court so the judge can see the damage they have done. On top of it all I have a bridge that looks like I done it myself and they are increasing my anxiety by calling my private phone. Patient relation does not care about my concerns and said will continue to harass me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Welcome to the club! Get an attorney asap. It only gets worse and more expensive to fix.
By the way? They do it on purpose. They want you to keep getting more work done. Its no question this is a horrible scam that unfortunately hasn't been resolved by our gov't yet.