Wendy’s
reviews and complaints

Ordered 2 spicy chicken sandwiches and a 10 piece chicken nugget meal. After paying they say they have no BBQ sauce. Although that's the only sauce I like, I figured oh well and leave. I get home only to find out they gave me 2 regular chicken sandwiches, which I will not eat, and the nuggets and fries were cold so my daughter wouldn't eat them. I'm extremely upset so I try calling to tell them about this order (during working hours), and they don't answer the phone. I literally called 5 times and they never answered the phone, and they weren't even busy when we left there.
I am so upset, I have wrong food, cold food, and can't get ahold of anyone to tell them. What kind of place doesn't even answer their phone?

I went to the Wendy's in Salem VA for lunch today, arriving at 12:20. I was about the 7th or 8th person in line. Eventually one man and another family of 4 walked out, so after 20 minutes my order was placed. When my order came it was the wrong order. I came back and asked them to switch it. After 20 minutes of standing there they still had not gotten my correct sandwich made. The employee named Kim was handling my situation as well as several other complaints in the meantime. She was totally professional and seemed to be the only employee getting anything accomplished. Finally she said she was sorry and didn't know what was taking so long and I may just want the manager. It took her a few minutes to even find the manager named Brandon. Most of the time I was there random was hanging out in the back on the prep line, when he should have been the one directing traffic and managing customer complaints, not Kim. Brandon apologized and refunded my order, which didn't solve the problem of wasting 45 of a one hour lunch break by this point. This was the worst fast food experience I have ever been part of. If there is any silver lining to this, I may go look for Kim when I have an opening at my current job, because her customer service and calm under pressure was miles above everyone else there!

On May 07, 2017 I visited the Wendys at 3640 Keystone Avenue in Indy. It was 9:21 pm and I had been on the road all day and was in a hurry to get back home a couple hours away. I ordered a double combo with fries and asked for ketchup packs for the fries. The employee was friendly enough and my order only took a couple minutes. I dont eat fast food a lot but if I do I love Wendy's. When I got my order I pulled out and got back on the road. When I opened the bag I had a single burger (with the correct condiments) and no ketchup packs. I hate fries with no ketchup! Not the biggest deal in the world but there was no way I was turning my truck around to go back. I feel I should get a refund or replacement for the order since it was just wrong.
Thanks, Dave ticket # 3321

On 5/3/17 I decided to order lunch from Wendy's in Alpharetta, Ga. near Bethany Bend Rd. and the service was HORRIBLE. The incompetence of what little staff that was there was beyond comprehension. I drove off not even bothering to wait for my lunch in fear of what I might receive. After a week I decided to give it another try but this time went in. It was just as bad as the first time I went but this time I noticed the manager yelling at the staff. Ineffective management is the downfall of a company. This location is just run terribly and needs to be evaluated by someone that has an interest in their business. Will never go back there. However, on a different note I also go to the Wendy's location in Canton Ga. on Riverstone Pkwy and this location is what the standard of all Wendy's should be. The manager is a nice young man who takes pride in his work and team and I never have an issue when I go there. It's a shame that some of the locations are just horrible and this will ruin a lunch hour when you do have some locations that are good. You should find out how to clone that young manager in Canton so he could set the standard.

I went to our local Wendy's to eat and didn't notice the condition of the restaurant until I received my order and we sat down.

The wallpaper on the walls is peeling and falling off everywhere, especially in the corners and up near the registers. Some windows sills have water damage and possible mold issues. The wainscoting under the windows had visible signs of water damage and has been cheaply painted over with black paint. There is also water damage to the ceiling tiles. The chairs are very dirty everywhere and the finish is badly worn off them. The tables and chairs are very outdated. The hallway tiles are loose, and are also falling off at the bottom of the wall, with broken chunks of wood exposed. Many floor tiles have been replaced with several different colors. The windows are dirty.

The restaurant needs renovation badly. It is very neglected and it makes you wonder what the back cooking area is like also. I question how much hidden mold there is. My family and I have many mold allergies. This restaurant represents a very bad reputation for Wendy's.

We have many other fast-food restaurants in the area, and they are all well-kept and renovated. I will not return again and will inform everyone I can of the disgusting filth and lack of repair in the restaurant.

While ordering, I informered the worker I requested for a value fry instead of a small fry. She became visibly upset and voiced her frustrations with her coworkers, in which I overheard them calling me "cheap" and saying " it's not that serious" and other derogatory names. This was during the late shift, and I was completely appalled at how rude they were towards me. This is the second time going to this specific Wendy's and they were being rude.

I went to the drive-thru on Friday night, 4-28-17, at midnight ( open til 2 a.m.). As I sat at the speaker about 5 minutes, waiting for someone to take my order, 2 more cars pulled in behind me. Thinking the speaker could be out of order, I pulled to the window, to be told, "we are closed tonight for UPGRADES". How hard would it have been to post a sign for customer courtesy, "CLOSED TONIGHT FOR UPGRADES"?

As I passed by after work this morning (2nd shift, 1:30 a.m.) Dining room lights were turned OFF, (weeknights they close at midnight) BUT several people sitting in the dining room, appeared to be "visiting/hanging out".
Is this the reason this Wendys store has such bad/inconsiderate service? After hours gatherings more fun than serving customers?

We pull up to Wendy at 3:15 and ordered baconator fries and 2 JCB and they look and tasted worried! The girl taking out order seems mad to be there and she didn't want to take our order. I am very mad about this service and this has happened before. My dog wouldn't even eat the hamburger and I tried to give it to her. I would like this not to happen again.

The managers especially vanessa and michelle are rude to customers when they got an order wrong and have to remake it. They mutter under their breath and give hateful looks. Yet, when their boss is there they act totally different. They are very unprofessional and should be fired. Then I have heard them say we as customers should have came in instead of drive thru with big orders. It's not that hard to remake a drink! I have also heard vanessa say she'd retaliate if she got complained on... Especially if it were an employee, they'd be fired.

Was bough at Wendys ; 806 S Key St, Pilot Mountain, NC 27041 drive Thru on 4/9/2017 ; 4 Burgers ; we ate them at work next day ; had it not been for me not liking pickles and taking it apart to remove them ; I could have eaten this and choked on it ; customer service at main headquarters had someone from the same store call me ; I was at work and could not answer a call at work ; (also what did they not understand about sending me coupon or something to use at another location); cause most people know if you have something made right at same store they could spit on it or anything due to you reporting them ; I still have the wrapper with the Plastic Clip closure and the dried cheese still on it ; uncalled for!

Manager Steve (older African american man)at Wendy's located at 1401 W Kirby St, Wylie, TX 75098 was completely and utterly disrespectful in all ways to one of his employees.He knew she suffered from C-PTSD and if you raise your hands in her face while being loud with her triggers her into an episode and he did it anyway then fired her is that fair

Flattened, smooshed messy and unappealing. It was cold and falling apart. They just threw it in a big without a care it seemed like. I can't believe they would serve something like this. This isn't the first time we've had problems at this location. We've had several other problems with not getting the correct drinks or correct order. We asked for extra sour cream and butter which we didn't get. My salad was slopped together as well.

On 5/5/17 I went to your Covington La store. I ordered almost $30 worth of food and not only was my sandwich made incorrectly so was my daughters and the sauce was not given for the nuggets. I live 30 minutes away so I find it extremely irritating that I got home to find out my order was wrong. I was very specific and not only was it repeated to me it was correct on the screen so there was no excuse for poor service like that. I could honestly see if they were extremely busy or something but they weren't

Being at a certain wendys here in the panama city fl area. Good food, great service, good quality standards. A certain turn of difficulities is when an employer felt ceratin he could touch things near an employers body without her consent. As her back was turned and she was attending to her own station. A certain male employer assisted on touching her apron an untieing it. She didnt assit on hourse playing back, or what ever from of action this male employer was trying to assit on showing she declined. He still didnt stop. Secondly it was only her second day at work. The work area is pretty small of couarse when things get into a rush we do have to rush by each other in certain ways that can be really uncomfortable. Besides that matter of privacy, she pacificaly told him she is new and she did not want to be touched liked that.
Neither did she want to play around with him in that manner he feels that he can openly touch things on her body because of work place condictions. She shouldn't feel that if she is going to work there she should just be ok with him touching her out of orderly and to be forced to get used to something she is uncomfortable with because she needs the employment.

So I literally jus purchased a Jr cheeseburger off the Wendy's 4 for 4 Menu from Piscataway nj and I take a couple bites into it n something told me to look at it and my meat is pink! Yes pink! The outside of if Looks like a regular burger but the inside of the patty is raw and I'm jus disgusted. How terrible. If I get food poisoning from this they have a big lawsuit coming their way!

I ordered a medium fry, asked for 2 creamy sriracha sauces, and then asked for an additional 3 sauces when I ordered a 6 piece chicken nugget. When I picked up my food at the window, the bag only contained 2 sauces. Then when I asked for the additional 3 sauces, the woman working replied that we would have to pay $0.25 per extra sauce. I handed her $0.75 for the 3 sauces, however I found this to be incredibly unprofessional, rude, and unfriendly. I am a frequent Wendy's customer and have never been charged extra for sauces. One of the reasons why I enjoy Wendy's so much is because of your friendly workers and their willingness to make sure the customer is happy. I am incredibly turned off by this event. I would sincerely appreciate being comped for the sauces or for meals in the future. Thank you.

I just got home from Wendy's on highway 21 in covington la and I took my food out to sit down and eat. I am very disappointed! I ordered the bacon ranch fries and they are cold, only topped with a very small amount of bacon and feta cheese. They are not even edible! Cold fries alone are disgusting but this is not at all what I ordered and PAID FOR!

Hi, I am a very loyal customer here at the wendy's restaurant in rosenberg, tx. I usually enjoy eating indoors, but lately it has been hazardous to my health as it is extremely hot inside. I am assuming their A/C unit is out because who would want to work in those conditions. Texas heat is horrible. I'm talking about 85+degrees outside, making it even hotter Inside with the grill on. I am not only worried about the customers, but also your poor employees who work in such terrible conditions. I nearly about fainted from heat exhaustion. And if that is not bad enough, I'm sure the heat also tampers with your very fresh food. This is very unhealthy, unsanitary, and unprofessional. I am very disappointed. Please, someone needs to come out there and fix their a/c unit.
Thank you!

Why do they leave water on the floor so long I have a hurt leg and I believe I mest my leg up once again there has been a huge puddle of water on the floor since I've been here did not notice it till I twisted my leg in it why would you do that and just leave it for the older folks to fall in that would be horrible and there is trash overflowing and here is an employee not caring one bit the service was very slow this is insane

Don't usually go to Wendy's but they opened a new one near me on Landstar in Orlando FL. On 4/27 one of the items I ordered to go was the 4 double stacks for $4. When eating the first I felt something foreign, reached into my mouth and pulled out what appeared to be 3 inches of a piece of floss. Maybe it was cotton thread. 2nd burger similar problem... 2 little pieces of the same material. Stopped eating & threw out the other 2 burgers. Since then I've been thinking I should bring my "discoveries" to the store to complain to manager. At the least I feel I my $4 should be given back (BTW, the Apple Pecan Chicken salad was excellent).