I had an issue with Wellsfargo Auto Finance where I went and paid my bill for my mountaineer. In cash230.00 had paid on the 15th of November. I just received a bill in the mail that was generated on the 19th of November and showed a $0.00 amount due for Dec. SO I happily didn't make a payment because Wellsfargo sent me an INVALID INCORRECT statement!!! I got about one hundred freaking harassment calls to me, but when I tried to call them I was either put on hold for 30 Minutes or hung up on!!
Well, needless to say, the reason that my bill was incorrect was an error of Wellsfargo. One of the tellers that I had handed my payment to posted it twice, so when the bank figured this out, they had already sent me a statement saying that I didn't need to make a payment, but here is the part that makes me sooo MAD!!
I got a hold of a real nice young woman, who, was attempting to fix the problem that she admitted the BANK made, not the customer. I was then put on hold for 15 minutes and then the phone started ringing and the line went silent.... the call was lost. I then called customer service again only to be transferred to a man who was arrogant, rude and must have thought that I was an idiot. This WELLSFARGO representative didn't even give me two seconds to dispute my problem before he rudely demanded my bank account number because I was "past due" on a bill that I had right in my hand stating that I didn't owe anything. I asked him why he needed my bank account when I was disputing a billing error. He rudely said "YOU NEED TO LISTEN TO ME,I AM TRYING TO HELP YOU! GIVE ME YOUR BANK ACCOUNT NUMBER." I was soo angry by then I requested to speak to a superior. The man said "ok just one moment." This representative didn't even bother to put me on hold while he told his co-worker my problem out loud where he said "she is just angry about her account, here talk to her." He must have handed it over to his neighbor thinking that a woman would make me submissive to his rudeness.
This woman continued to give me the go around about how this error was my fault and then continued to talk to me like I was an idiot. She said to me " you CANNOT tell me that you didn't know that your statement was an error. Wouldn't you think to call if your statement was like that?? YOU KNOW that statement wasn't right so YOU should just know to pay it." My response was that regardless of what she thinks, Wellsfargo sent incorrect info and that Wellsfargo is a financial institution and I shouldn't have to question it. She then snidely stated "well, a manager will tell you the same thing." UMM wait a minute didn't I directly request the man for a SUPERRIOR??? Yea I thought so... I asked this woman if she was IN FACT a SUPERVISOR she said "um, NO". I then begun to raise my voice and yelled "I BLAINTLY REQUESTED A SUPERVISOR, WHY AM I BEING PUSHED AROUND, I WANT YOUR SUPERIOR NOW!!!"
After waiting again for 15 minutes I got a woman who claimed to be a supervisor by the name of CAROL in the collection/finance department (who knows if she was REALLY a supervisor) she then told me that they made a double post of the payment that I made in cash and then reversed it on the twentieth. WELLSFARGO SCREW UP NOT MINE but continued to blame it on me. I got no where.. NOW I OWE LATE FEES!!
Just todaY 12/15/07 I got a call from the collections department demanding payment over the phone, with a ten dollar fee..hum kinda funny charging fees to punch some buttons in to a computer, so hard and time consuming that it requires a fee! I refused the phone payment and said that I was visiting the local bank to file a formal complaint with Wellsfargo Auto Finance and that I was submitting a complaint to BBB. That was when I was told that I had a "code 48,41" On my account which the lady told me was Insufficient FUNDS... ON WHAT? A CASH PAYMENT THAT I MADE IN PERSON?? IMPOSSIBLE IF I DIDN"T WRITE A CHECK!!! So warning to any one who disputes a bill... Wellsfargo will deny any mistakes they make on your bill... Customers and consumers are not alway or ever right, these big FDIC insured BANKS are..they chew you up and eat your money... You will never win a dispute against a FDIC bank... END OF STORY!!