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Web.com / poor service!

1 United States Review updated:

Anyone who has any dealing with Web.com probably will end up with an extreme case of Buyers Remorse. Here is a summary of my situation:

1. Signed up for a domain name and hosting package, but decided to cancel because the tech support really didn't know how to solve very many of my problems using their templates.

2. Canceled in August but my credit card was charged in September.

3. Requested on September 19 to get an authorization code to transfer my domain name, but as of today (September 24) it has not been given, and I cannot get anything but doubletalk after numerous calls. I have tried to speak to someone in authority, but I can only speak to call center minions half way around the world.

4. I have decided to start fresh with another company and select an new domain name.

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Comments

  • Pa
      8th of Jul, 2008
    0 Votes

    web.com is awful. the customer service reps are rude, argumentative and arrogant. it was a nightmare trying to get unauthorized charges reversed. it took 3 days to get in touch with a live person. i called in may and disputed charges. they issued a refund after making me jump through hoops. but then they charged me again in june and july. trying to get that resolved was also a total nightmare. STAY AWAY from web.com. nothing but grief.

  • Li
      15th of Oct, 2008
    0 Votes

    I like to think if you have nothing good to say, don't say it. HOWEVER...IN THIS CASE...I believe it would be a disservice not to say something. I was with Interland before it became Web.com. I've had a tech problem with my business site from 10/9 - 10/15. I am in the middle of posting new content to my site and can't transfer my site to a new hosting company until new content is up.

    WORST SERVICE...OUTSOURCED PEOPLE WHO GIVE THE SAME ANSWER OVER AND OVER...
    I CAN'T GIVE YOU AN EXACT TIME THE PROBLEM WILL BE FIXED. AFTER 6 DAYS!!!

    I would recommend if you currently are a Web.com customer, switch hosting. If you're not a Web.com customer, don't become one. I've never based anyone on the internet like this, it doesn't even feel good, but I wish I had seen these comments a while back so I could have switched out before this.
    Trying to save you a migraine!

  • Br
      22nd of Jan, 2009
    0 Votes

    I HATE web.com. I have dealt with about a dozen hosts/registrars over the years, and they are consistently and undeniably the worst. From horrendous downtime to hideous customer support, they've cover all their bases.

    I once had a database for out eCommerce site disappear after they performed an update, and all I got from tech support was that I should have created a backup! I'm sorry, I assumed they would be responsible and competent enough to do that!

    Now I'm trying to transfer my domain away from them and I have to wait "1-3 business days" for that to happen. ANY OTHER HOST allows you to unlock your domin and retrieve your code online through your control panel. I can only hope that there aren't any national holidays in INDIA this week.

    This is one of the worst companies I have ever dealt with. If you become a customer of theirs, you do so at your own risk. At least let your friends take bets on how soon you'll decide to drop them.

  • Az
      20th of Dec, 2009
    0 Votes

    im trying to get the auth code too, i dealt too with many registrars/hosts companies and this is one of the worst(yahoo.com was my worst! dont go there too), im trying to get all of my domains out of web.com

  • Bu
      23rd of May, 2013
    0 Votes

    Three months ago I hired hosting at web.com and I must pay $12.55 for hiring it a year. But right after that every month they charge me $12.55 and deduct it right from my credit card. When I complained they didn't give any response up to now. It's Fraud. Never use this web.com. It is just another way to trap customer by promoting a cheap web hosting service. Be careful they will steal your money every month buy trapping customer. They don’t care about the complain of customer all over the world. They might just simply gives respond on public forum by saying that web.com is best and doing good service. Never believe in review that web.com is good. They might pay people to write any thing good about this company. Or the employees themselves write something good and pretend to be their customer. Never ever use web.com. They are thief and will steal your money every month. The best way to stop it just block your credit card, and they will not be able to deduct your money any more. This the only way because they don’t give respond when I complain.
    my web www.balitourinfo.com

  • Fg
      12th of Aug, 2013
    0 Votes
    Webs.com - Poor service
    Webs.com
    United States

    Webs.com is perhaps the worst with customer service. Only Premium users can contact the helpdesk, and their "Legacy Webs" forum results in your idea being considered for 3 years, but never implemented. They take away handy features, and do whatever they can to force you into getting a Premium account. If you're a developer, or have a brain, stay away from Webs.

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