Walmart
reviews and complaints

I went to Walmart this morning at 7 am searching for a $10 toy gift for an active child. There was another couple shopping in same aisle and we both loved a puppy dog that barked and wagged his tale. There were around 6 of them and a cat and two price stickers under them stated $9.99; the other lady agreed that they would buy one as they were searching for a $10 toy as well. I went up to pay at self checkout and it rang $14.97. First, there wasn't an employee around. I waited and finally saw a lady coming my way and I asked is there any help? She said yes, she could help me. She had to call for a manager, who did not come. About 5 minutes later she opted to change the price on her own and right when I was paying the manager she called finally showed up. She took the dog and said she would be need to go price check it. I was in a hurry as a million other things to do on Christmas Eve. I said, I will go back of store with you and show you as I am in a hurry. She apologized for the wait and on way back she said it probably was in the wrong place as the store was a mess because they could not hire enough people because they could not pass drug tests. I said that is funny as I know someone that has been trying to get hired here for 2 weeks and can pass a drug test. I understand when an item gets put in the wrong place by another customer, however there were at least 6 dogs and a cat in this spot so an employee must have put it in the wrong place. As a customer I did not want to hear her excuses. She also made an insulting comment to me, this store is a mess because we have been so busy. Haven't you been shopping at all? If so you would not how busy retail is at this time of year. Well yes, I am spent lots of monies and been shopping several days. My husband and I have both worked retail for several years and would never treat a customer as she treated me. We went back and I showed her the other dogs all in the same place with 2 stickers under them (another had been taken by the other couple). She said these are in the wrong place, as these stickers are not for this product and she ripped them off the shelf instead of putting the dogs in the correct place. I believe she was a front end manager - wish I would have gotten her name, but I have seen her several times and will know her IF I EVER RETURN! She was all dressed up in sweater, leggings and all in holiday decor. I am sure she could have won a contest for being the most festively dressed, but a scrooge in customer service award. When I went into the store she was in the woman wear section with about 4 other employees all standing around talking. Maybe if the employees were actually working, your store would not be a mess! This is the reason I waited so long at front checkout also because she was back there chatting. Anyway she was adamant that the product was $14.97 and I told her she could keep it and she still kept complaining to me. She was so unprofessional. If she was so unhappy about working on Christmas Eve than maybe she needs to find other employment than retail. She was so winey and made my shopping experience at Walmart very unappreciated. There are enough stores in my area that I do not need Walmart and probably won't go back. I then went to another store and found another dog about the same that I purchased for $9.99. I thought the customer was always right, but this woman made it a point to made sure I was wrong; I think because she was unhappy. I can return and get her name if you would like it. I wish I could have been a secret shopper during this incident; your store would have bombed!

This complaint has to do with the Walmart Protection Plans Website. I have submitted over the last several years 9 different product care plans. I had to enter the name of the product, the model #, the serial # for all the products I had purchased the additional protection for. Now, when I finally find my way back in to see the products I have registered, I see nothing but the receipts. It shows nothing else. I have no way to tell which ones are expired or what the product was to begin with. I think this is a complete bunch of [censored]. I took all that time to enter all that info in there to help me with knowing and you guys just erase it all and make things a big pain in the [censored]. I will never purchase another product from Walmart until they fix this website and put it back to the way it was before. You guys are just a big corporate ripoff machine that wants to make your loyal customers miserable and make things difficult for everyone but yourselfs. Your company is greedy and selfish and I really do hope and pray for the worst for this company. Another thing while I am on here. You folks did the same type of bullcrap with your so called savings catcher. Making it more difficult to enter in your receipt. I know why you folks did this and it is purely greed. Have a not so merry christmas and a terrible New Year too.

I did all that was ask for the 1, 000 walmart gift card. Was on 60/100 done I choose disney books for $1.00 paid with my card subscribed for $15 a month how it told to me to do so. Finish with the order gave me confirmation number and was exit of the walmart gift card email I went back and had to start all over asking to pay another claim...! Not fair I want an answer of why they are doing this to people..

I was at the Silsbee, Texas location to do curb pick up today. I drive about 20 miles to pick up at Walmart. I picked up my groceries and go home just to realize half the food was missing, about $50 worth. I call to see what I'm supposed to do and was fighting with them for an actual hour. It started with me being hung up on twice, transferred to the wrong department 4 times, long wait times, one lady telling me she doesn't know how to transfer and just hung up. I asked for a manager multiple times at this point and was told they don't know where one is. I guess finding one isn't an option there. Then I got to the right department. Was told I didn't even order the items I said was missing and I told her she must be looking at the wrong order, she said she wasn't (with an attitude)..turns out she was. But before she realized that, she didn't know how to fix the issue and instead of figuring it out she just told me to call an 800# and I KNEW they couldn't help and she was just putting it off on someone else because someone at an 800# can't find my groceries. The manager was next to this lady talking back and forth and when I asked to talk to her I was just put on hold but the same lady came back. Then the guy who put the groceries in my car the first time got on the phone and he's the one that told me they're looking at the wrong order but was basically telling me that I got all my food. I guess saying I was making it up to get free food? I was done at this point, I told him I was getting my food I PAID for so he needs to figure out how to find it. Puts me on hold and comes back to tell me my food was left in the freezer area, so I could come get it. No apologies from any of these people. I wasted gas going 80 miles since I had to make 2 trips. I have never had such a bad experience in my life and I constantly use Instacart and Shipt, I was just trying to give Walmart a try but this is what happens on my second time. I really don't know if I'll ever go back, for pick up or to even go in the store. When Instacart is late or nesses up, they give you credit, so does Shipt. Just for being 45 minutes late once they gave 20$ credit and I spent more than that in just gas today. Not one person today tried to make this right and that's what I'm most disappointed in. Really terrible experience that took up about 4 hours of my day when I had SO many other things to do and had my 3 year old with me. I have never written an email like this or contacted corporate about an experience at a store but I've also never been treated this badly. Again, this was the silsbee Texas location, the Walmart in my town doesn't offer pick up.

Update*** I emailed the customer service on the corporate page and was told days later that my complaint would be sent to the manager at that store. The same manager that didn't care to even get on the phone with me and did absolutely nothing to correct this.

I ordered an item online for store pickup and two days later, it was cancelled. They took back my items and refunded the price paid. They said they did it due to a pricing error. I asked if I had already picked up the items, if they would come to my home to retrieve them but that question was not answered. So in summary, the Walmart chat supervisor said they will not honor the price paid.

I purchases the gingerbread train building kit for my daughter and come to find out there was a live mouse in the box! In the back of my SUV there is pieces of shredded box from it eating it's way out of the box! We put traps down and caught it! I am so grossed out from this! Then the store acts like it's no big deal when I take it back! There was a mouse in my car and now mouse poop all over my child's car seat! Ugh! So grossed out and unhappy!

The amaunt of calls that you get after answer ing some of the questions they are annoing also when you buy adeal like books i have a consumer thet is still sending books th and isat i have not ordered iand is real bad they keep charging my credit card for books that ihave sent back as of today bad situation thas why i have not being able to fi nish any of the rewards that im entitle to

My name is Elizabeth Suter and I live at 278 Fir Lane Berryville AR, 72616. I buy the smaller 8 pack of A&W beverages. They are the perfect size for me. My husband came home from Walmart yesterday and I was so disappointed. All of the bottles were only half ful! He didn't notice it when he bought it, but he shouldn't have to have looked closely at it. It was purchased at Walmart in Berryville AR and the cost without tax is $3.50. There is only 1 Walmart here. I took a picture of both the pop and the receipt and will be happy to provide it if necessary . But I don't see any way that I can send attachments in this forum. I love A & W root beer but this is so disappointing! Neither my husband nor I wanted to drive 12 miles back to exchange or obtain a refund.what I would like is not necessarily a refund, but another 8 pack.

There was a dead fly in the yogurt case about a week ago i understood that could happen well a week later same fly is smeared all over and they have restocked sense then and obviously have not cleaned it, i took pics of it cause it really grossed me out, same department also never roatates anything i have had to return yogurt at least 5 times in the last few months, i normaly love this store but latley this drpartment is not up to par, sorry for the complaint but i would really like to buy food here knowing the shelfs are clean and not growing bacteria from dead bugs, thank you

I placed an order online for a Huawei P20 Pro $789 only to have it cancelled without cause siting my "credit card information was invalid" but upon checking my online banking and discussing with my bank- the charge was put through. As soon as I received the cancellation notice I went back online to see the price for exact same phone had gone up by $400. Spoke to customer service twice and was simply told my refund would process in 3-5 business days and by all means go order again and pay by credit card and someone should adjust the cost back to the $789. They would not pass me through to a supervisor. Sent email complaint and got scripted response telling me refund will process in 3-5 days with no resolution as to how I might actually purchase phone at $789 price.

I have completed everything they ask still have not gotten to the end probably 99% I ordered three items instead of two still not letting me finish and collect. I have spent at least an hour trying to get this done I do not want to think that you guys are scammers I need someone to help me finish this process you guys should have a 800 number associated with this so people do not have to go through this you have my phone number please have someone call me if you are a legitimate company please

I placed order number [protected] on September 26, 2018. Totalling $120.48, one full length chenille robe and one full length robe. I was supposed to receive it by October 5, 2018. I've contacted customer 4 times with no help. The tracking remains the same since they said the order shipped. Either get my order to me or cancel it and return my money

I completed 1 silver deal and purchased something. And I completed 1 gold deal and purchased something, then purchased another ad for shipping savings. Then after gold purchase the same ads came up I already purchased and I couldn't get to another screen. I did what the survey asked and bought two subscriptions. I expect that your company will honor the guidelines and award me my $1000.00 Walmart gift card as ad said. Please respond quickly as I want to use gift card tomorrow on black Friday.
Thanks for your time and God Bless!

I have been a Wal-Mart customer for years. I have been buying Faded Glory products for as long as I can remember, but the winter coat I bought, I didn't even have it 1yr and the zipper will not zip up anymore. I'm very disappointed with this because I love this coat. I am an advide faded glory fan, and I would like you to replace my winter coat if you can do that for me please.

I completed the survey but was not given the gift card! I hope this is not a Scam it was a survey I did online I've done it many times but this time I finished! When you get to the end of the survey you have to go to a place and either buy something or join something or enter something which I did one of these! After that you receive your card I didn't