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1.8 318 Reviews

SmartStyle Complaints Summary

62 Resolved
245 Unresolved
Our verdict: When using services from SmartStyle with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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SmartStyle reviews & complaints 318

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2:59 pm EST
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SmartStyle horrible haircut and horrible customer service

I had very thick layered hair that was about half way down my back. I went into Smartstyle for a trim and told the lady I wanted about 3 inches off while keeping my layers. Everything was going fine till she got to the part around my face. She asked if I wanted a face frame so I said yes but in LONG layers. She cut my past the shoulder length hair to chin length. The damage was done so she did the other side to match. She showed me the back and said how she was going to fix it. She cut something but I'm not sure what because she was in a terrible hurry. As soon as she was done she asked if I wanted to put my hair in a ponytail and I did so because I can't stand my hair that short. When I got home I used my hair straightener on my hair and was horrified! She left my hair with what looks like a bob with a mullet in the back! Plus the layers in the bob are not even even at all. I went back the next day to have them fix it but my horrible stylist wasnt there so they refused to do anything. I was steamed and when I went back home I called there customer service number at [protected]. The lady I spoke to said my haircut price would immediately refunded and the area supervisor would be notified of their refusal to fix the problem. Also while I was getting my haircut one of the other rude stylist was talking to her friend about my 2 year old daughter and making rude comments about her hair and how she would get away with being a lot more mean to customers if she could. I will NEVER go back to another Smartstyle Salon EVER!

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risadanielle
ltown, US
Feb 25, 2013 10:38 pm EST

The EXACT same thing happened to me! The most >horrible< haircut I've ever had in my life! It looked exactly the same way you described yours as looking! I emailed them and I'm telling everyone I know how awful the stylists are and how expensive and rude they are at "smart" style. What a joke and waste of time and money. You can't just get a normal wash and cut. They charge you for EVERYTHING...the wash, the conditioner, the drying, the cut and the styling. PLEASE DON'T WASTE YOUR MONEY WITH THESE PEOPLE! The only smart thing about my experience was that I know better now!

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Marwan24
Atlanta, US
Sep 04, 2012 11:00 pm EDT

Had the same experience thi past saturday at a smartstyle. Seems that they are hiring unexperienced and mean hairstylist!

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3:30 pm EST
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SmartStyle - employment

I have worked for Smartstyle three different times, with the Regis Corporation they say they offer health benefits but it is a supplement. If you start having benefits, and then stop they keep taking the money out, it take several months before it to stops and in the mean time you are paying for benefits you do not want. The supplement won't take care of a...

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8:16 pm EST
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SmartStyle - over charging

Went in to smart style (Inside our local wal-mart) today for cut, color and highlights. As recently as feb 08 I was paying $50 to $60 for this same service at this shop, as well as another I frequented in another alabama city. Today I was charged one hundred and six dollars and ninety-six dollars for the exact same service!!! When I questioned it the...

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9:48 pm EDT

SmartStyle bad business

I went in there today at 6 PM to get my hair highlighted and cut. I had just got off work, only time to get it done this week and sat for 1 hour and about 10 minutes. Then the lady walked up to me and said I get off at 8 PM and I do not have time to highlight your hair. She then said the other lady gets off at 9Pm and will not have time either because she is cutting a gentleman's hair. (Never knew it took that long for a guy to get a hair cut)! Then had the nerve to say you can come back later. I said I work for a living, take care of two kids and this is the only day I have. Going out of town this weekend so can not get it done this time. She ignored me and then called the next customer. I kept my cool and walked out. But I will never spend anymore money in that place. So my word to anyone be careful going in a Smart Style.

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lor73
, US
Oct 14, 2009 8:33 pm EDT

Thank You, thank you, soooo much for that comment! I too am a stylist at Smartsytle. It makes me so angry when patrons walk in at the last minute wanting a service! Especially a chemical service! You need to realize that it takes atleast 30mins for a consultation especially when you have not had a chemical service done there before! If you have long hair? and so on...It amazes me of how many complaints there are against Smartstlye stylists! Most of these complaints are from clients that want something for nothing, fast service and now, or just simply want something to gripe about! we are not a fastfood joint! Quit treating us like one! (I do blame the company for that)! The way I feel about it, we are open 12hrs a day, 6days a week and 8hrs on Sunday! We don't just close the door and leave at 8:00pm. We have sanitation, closing the drawer out, calling #s in, writing #s down ect ect... we are sometimes there (especially on busy day) til almost 9:00pm! Have some respect people.. I too have learned from this. If a business is getting ready to close, I will not go in, because I know how it feels!

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whyamihere
your city, US
Mar 23, 2009 10:01 pm EDT

first of all... keep in mind that these stylist have lives too and kids to take care of, secondly, they did at least inform you that they wouldn't be able to take you that day and they did ask if you could come back later... being tomorrow or later in the week... if you had to wait to be seen it's because they where busy... have a little respect for people who work with the public, and i happen to know from experience that a highlight and cut cqan take every bit of 3-4 hours, and if the stylist was new it could take even longer, next time you might be better off to call ahead of time and make sure that they have time, or maybe to go earlier in the day...

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5:03 pm EDT
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SmartStyle - overcharging

I went in for a shampoo and cut. My receipt says "Shampoo and Style Basic $14.95, Conditioner $1.00, Adult Shampoo & Cut $13.95." Total with tax for what I actually got (shampoo, conditioner, cut, blow dry): $31.90 (with tax). People who use Smart Style Salons need to check their receipt. Customers are being ripped off.

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2:09 am EDT
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SmartStyle terrible service

I am currently a stylist at smartstyle in rochester, ny. I hope the regis corporation reads this! My salon and a few others in the area refuse to have more than one stylist on most of the time. The problem is this: ppl wont return because stylists have to stop what they're doing every few minutes to answer the ph or cash out retail sales. I had 2 clients yesterday tell me this is ridiculous that i had to stop 3 or 4 times during their haircuts. These clients told me since i couldn't devote 100% of my time doing their hair without being interrupted. they wont return!

I've spoken to my manager and she agrees this is why the salons are slow. Ppl dont appreciate being serviced without the constant interruptions. I have to agree with them. The regional isnt allowed to hire more stylists so at least 2 are on at all times that the salon is open! Ppl also walk out when they see only one stylist working. Regis corporation is only interested in the bottom line. Not good customer service. This will catch up with them! My manager has had the same problem with unhappy ppl because of this. As i said, i hope the higher ups at regis reads this! My manager is going to write a letter and send it to the corporate office!

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iam overthis
, US
Aug 10, 2011 10:07 pm EDT

i know what you are all talking about i would never work for smart style and whats even worse the people that work at corp office and the area supervisors are not even stylists . all they care about is the bottom dollar i do hope that regis corperation reads all of these complants and maybe just maybe they can get their lazyselfs off there $800 dollar excetive chairs and climate controlled offices drive in there bmws and hummers to the salons and see and work with what we do on a daily basis . the people got to that level because of us and our hardwork . with out respect and good management that knows where the stylist is comeing from like my salon manager did in willamsvile ny, these corp offices and salons will be empty, and esp since we are in a recession, it could happen real quick .

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fnelfre
, US
Apr 12, 2010 2:04 pm EDT

Seems as though not only are the customers unhappy, so are your stylists. Little wonder. My mother went to Smart Style one time. Never ever again. Regis. You should be ashamed of yourselves.

Diane [protected]. Buckeye Arizona

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milly02
den, US
Jan 12, 2010 2:12 pm EST

The Smartstyle I worked for was the same way, but I can't say it was cooperate alone. The manager and district manager were just awful. They let stylist come in drunk and threaten to "slice" people open. I swear that's what I heard. They needed to get rid of the people who didn't come in at all. I spent two and a half years in that place working my ### off dealing with working by myself on a SATURDAY night, and working with lazy ### co-works only to be fired for something I didn't even do. And toward the end of my time there I was only getting 12-16 hours a week. that's not enough to live on so you know they were planning on letting me go. I just wish they would of told me they didn't need my services anymore and I would of left. but instead they wrongfully accused me of stealing hair color.

When there was more then one person working most of the girls would go in the back and hide (including the manager) leaving only two of us to work by ourself. They would go outside and take a 20 min smoke break on a busy Saturday leaving the ones who didn't smoke to pick up the slack.

I don't suggest anyone to work or get their haircut their unless they want to be treated unfairly both as a customer and as a stylist.

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3:55 am EDT
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SmartStyle horrible hair cut

This is the email that i have written to smart style if you want pictures i can email them to you I will update with the customer service i recieve when they contact me maybe it was just a fluke and the girl was having a bad day.

I went into one of your locations in Valdosta Georgia the afternoon of December, 8 2007 to get my split ends trimmed. I explained exactly what I wanted I wanted my split ends trimmed and the lower level of my layers cut, nothing done to the top even if I had split ends. Because of the fact I was trying to get the layers out and didnt want the top part of my hair cut at all. Well as always they turned the chair away from the mirror and went to work assuming the lady cutting my hair was a professional I relaxed and let her cut my hair then she styled it. Then turned me around, and I was shocked all of my hair was gone I ended up with my hair up to my ears. With it shorter in the back then in the front and she had it styled with my hair sticking up, so I asked her if I could hold the hair brush so I could part my hair in the middle as I always do. so I did that to see if maybe it would work well of course it didnt my hair is basically gapped up on one side and the other side was not as bad on the left side where my hair parts in the middle its only about a inch long so it sticks up after that layer there is another one that the hair is about 2 inches long so yea my hair is something horrible so my husband paid for the hair cut while I walked out and cried over my hair and continued to cry well the next morning I got up looked up the number to my local smart style which is in Perry Florida and called and spoke to the manager there and she told me to come in to see what she could do so I went in and she looked at my hair and said there was nothing she could do she tried to straighten it to where maybe the layers would lay down and that wouldnt work so she told me to speak with customer service because there is no correcting it due the fact the left side is missing so much hair and the right side is normal my hair is naturally very curly and I straighten it well I have spent all day trying different styles to try to figure something out the only thing that doesnt make my hair stick up is wearing a head band in my hair which I dont do I never wear my hair back or with bands or anything my hair is always down so now me being a grown professional I have to wear my hair back in a hair band as my 5 year old daughter does I would like for your company to fix my hair and the only way to do that is going to be extensions the manager at the local smart style said that I really need to speak to customer service because she has never seen a cut so bad not even in beauty school so please lets get this taken care of in a timely manner I do not plan on my hair being like this for more than a couple of days . Enclosed are some pictures taken with my cell phone but I would be more than happy to have the local manager take better pictures of my hair to send to you.

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marywhite
745 desmet ct., US
Jul 08, 2009 11:27 am EDT

I have recently visited this salon at walmart rapid city, sd on lacrosse and purchased some shampoo and conditioners on the 4th of july and again on the 5 th of july but a different set . I went to the store on the 6th of july to return these items because i felt alittle guilty of paying a higher price for something like shampoos and conditioners . Also i have very naturally thick hair and i felt like i had more luck using a cheaper shampoo and conditioner, im also pregnant and am trying to find stuff alittle more in my price range . I shouldve never went and got stuff to begin with but thought i'd give it a try and nothing worked . Anyways when i went in to return my items i was waiting at the cashier desk for a good 5 min and there were stylists there but no one to help me . Finally a lady came by and before i even had a chance to explain what i was there for, she literally humilated me in front of the sylists and told me i wasn't welcome in her salon and that i was getting a refund on any of my items i returned, and that she would just take my stuff and throw it away ! I told her fine i don't want a refund but i also didn't want this shampoo and conditioner bottles to just sit in my cabinet and take up space, she still wouldn't listen and said not to come back unless i really no what i want and that i can't no by one time use whether i like something or not .I beleive it was the manager, i didn't get her name but she had boycut hair and was blonde and alittle older then the other stylists . I have been to this salon awhile back and returned stuff like one time though and that was it, but she kept telling me i return way to much products, which is a lie cause this was my second time . I will never go back to this salon ever, i already had my mind made up not to use salon products before i even went back ther, they just don't work for me but the manager didn't have to be so dam rude ! She has literally made it a bad experience .

this salon is located in rapid city, sd at walmart .

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10:38 am EDT

SmartStyle terrible experience

I went into wal marts smart style the day of july 17th 2008 to get a hair cut. The woman that cut my hair was very in competent. She was playing these coon tunes or "rap" to you simpler folk while she was vutting my hair which made me pretty unhappy in the first place. Then the second thing she did was stop cutting my hair walk over to her cd player and change the track then i was really fiery. If you want to attract business to wal marts smart style play something where i can understand what the hell the folk are saying like country music.

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Vode
, US
Aug 23, 2009 12:36 pm EDT

I experience the most dreadful time in visiting this salon. I was already much delayed in cutting my hair and was making me look ugly, due to the load of work it was very difficult to remove time. It was on Thursday when my friend informed me that there was a seminar on our product and delegates from many other companies would be visiting our office, I had to cut my hair to look presentable. Before going to the office the next day I decided to go quite early. I went for a hair cut arriving at 8:45 being the first one there I insisted the Manager, to cut my hair. Imagine my surprise when several women came in after me but got served first. I demanded the explanation and she very coolly says that they are my regular customers and therefore they need to be done first. I made her realize that I too was an old customer who was dedicated to this salon from past 3 years, but she said that their dedication is thrice more than my. This was awful. Now I know it is a policy to hire stylists that can bring clients with them, but they should follow the same sign-in policy the rest of us have to. I was totally humiliated after this verbal abuse in front of many customers. The up side is I had to do my hair with another employee who was still a trainer. I was in a fix as I was getting late for office and at the same time it was very important to have a hair cut. I had to give up and get it done. The essence of my complaint is that the importance of your customers is generated from how long its been that they are their customers. I think its enough now I better hunt for another salon.

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karen bisaillon
Cornwall, CA
Oct 19, 2009 11:31 am EDT

i work ar a smart styles salon and have never come across someone as narrow minded as you. i've had customers ask to turn the music down or change the radio station and have done it with a smile on my face. maybe if you would have asked her instead of getting angry you would have had a better experience.

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Just-a-Hair
Gans, US
Jul 18, 2009 8:05 pm EDT

i am a white girl from a dirt farm and still this is the most ignorant thing i have read in a long time. Sounds to me like you need to live in a commune off somewhere in the woods so that you won't be subjected to society, or maybe they won't be subjected to you!

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mrsnbracey
hamiton, US
Jun 01, 2009 10:52 am EDT

I think that is a very racist thing to say. Though the Stylist was unprofessional as far as stoping doing your hair to change the cd player. and even maybe if the music had suggestive words in it, you could of done your part as a client and asked your stylist to change the music, or explained that it was offending you. but for you to hurl out an racist insult like Coon music " Rap" is just aweful for you to say. all people dont like or understand country music, and you shouldn't assume that they do. How about a person judge you and called you a Redneck or a cracker! Not only does blacks or colored races like rap music but whites, and other cultures does too. I am Black america and i like all types of music. I hope you become educated and adapt to the melting pot that we live in..

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JA
,
Jul 30, 2008 8:17 pm EDT

Thats why this world is gettin no better you can not spell and you are plain ignorant.

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derrick
,
Jul 23, 2008 12:46 am EDT

you are a bloody redneck rascist.

coon? watch your mouth

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11:13 am EDT

SmartStyle false advertising

I was given a coupon for $5 off the cost of a relaxer and on the coupon it stated that the relaxer included shampoo and cut so I am thinking I am about to spend 40 dollars but instead when I got to the register my total was 66.10. not only was I chard 44.95 for the relaxer, i was chard 14.95 for a wash and set and 5 dollars for the flat ironing plus and additional 7 for a scalp treatment I did not ask for, I will definitely be making my point know to someone real soon here in town.

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Cheryl W
Myerstown, US
Sep 22, 2009 7:23 pm EDT

Awful Haircut I went into Smarts Style on 9/6/2009 to get a TRIM I told her a TRIM to me that means maybe an inch .My hair was long enough to pull back, just a little TRIM .This haircut was to be $ 17.95 when she was done washing my hair she asked me If I wanted conditioner, well I said yes I always use conditioner.She then asked me what would you like done? DUH! I just said a TRIM.She then started to cut my hair, she ran her come down the right side of my head and pulled my earring OUCH .She said oh I'm sorry .Back to the cutting, I could tell that this was going to be a not so good thing, she then caught the same earring again what the He## are you doing, once again she said I'm sorry "yeah right" what ever cut, cut I'm done .I get up to the register and she sez $ 20.95 I said WHAT? she said there is a $3.00 charge for conditioner.I said did you tell me that & she just looked at me like a stupid person would .Later that night when I was getting out of the shower my earring was GONE The second time she ripped it out & I did'nt realize it.I called the next day to see if they found an earring on the floor & they said no.I was so pi##ed I went in & talked to the mgr. I said look at this haircut & she acted like there was nothing wrong. I told her HELEN KELLER could have done a better job.( as the nucklehead that cut my hair the day before) was sitting right there.What do you do hire flunkies? How hard is it to trim someones hair. SOOOOOOOOOOOO the other girl tried to fix it end's up I lost about 4 inches.I said what about my earring & she just said NOTHING WE CAN DO ABOUT THAT .I wanted my money back but guess what NO CAN DO .I was so freakin mad I could have just taken a scissors to her hair.I will never never go there again.I can't believe they even stay in business I truly despise that girl Stupid plain stupid. Cheryl W from Lebanon Pa.

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J
11:39 am EDT

SmartStyle hair cut & service

Yes, You certainly pay for what you get. On Saturday past I went to get my hair cut at smart style in the walmart. I advised the hair dresser of what I wanted. Apparently, she did not have very good listening skills. She had cut my hair about 2 inches shorter on one side, cut gaps out, the back of my hair is on an angle, also long peices of hair hanging down. She had dropped the comb on the floor, never bother to clean it off or get another one. I asked her to straighten my hair, my hair was half straighten. Half blow dry. I asked her about a product, she said she did not know, she never even checked for me. She was that rude, she never offered a magazine to look at. I Did not notice anything was wrong with my hair untill I got home, because when she sort of straightened my hair she was going under at the ends, almost like curling it. I guess she was trying to cover her mistakes. I phoned her the next day, explained what the problem was, She (hair dresser) advised me that she was not satisfied with the cut herself. So why in the world would she actually let me go out the door looking like that? When your a hair dresser or anyone at that matter, You do need good listening skills and communication skills are #1 in any business.

Sincerely,
Jane

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9:37 am EDT

SmartStyle rude employees

Recently I took my son into the walmart salon.. that was my first mistake. My son is 15 and he is growing his hair out like alot of the boys are today the shaggy look. Well needless to say shaggy isn't what we got. It was more like the stylist Tammy place a bowl on his head and cut it. It was horrible. It took her 45 min to just cut the edges into the bowl shape. I was watching her while she was doing this because I could tell my son was not happy and it was taking to long for this haircut. As I was watching her she seem to be drifting off into space just combing his hair over and over again as though she was trying to figure out what to cut next. Finally I had enough and I ask for someone to help her with this haircut. OMG! I think they had taught one another how to cut hair. The second stylist name Shannae came over to assist ...lets just say that was her plan. She had no clue where to even begin she combed and played with his hair for at least 10 mins as though she was trying to master a great plan. Well enough is enough I told them they where done and I would not pay for such a horrible haircut I could of done this at home in 5 min. So we left and went to another salon down the street where I had told them what had just happened the lady there fixed my sons hair in 10 mins it looked wonderful. Why doesn't Smart Styles take a little more pride in there stylist. Train them a little more and work on customer service so I guess calling them a stylist really is the word I would use. More like losers.

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mbbc
5226 wildcat branch road, US
Oct 07, 2009 9:27 pm EDT

As for the color mishab alot of the stylist that work at smart styles are straight out of beauty school so they dont know alot. Smart styles targets beauty schools. Green hair would freak them out being they probably used a green based color like ash instead of a neutral color. As far as working there. I worked there for awhile and got fired for breaking my foot and them wanting me to be 100 percent in less than a week. then my horrible area supervisor piled like 70 hours on me and told me i could work it or be fired. I couldnt work it. I should have sued them for not followoing labor law. They work you to death there and could careless about you and you have to bring in double your base pay to make commission of a whopping 40 percent that only equals your base pay or a few dollars more. Thats 100 percent mark up just to have a job. you would be better off homeless than working there.

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dont worry about it
Westport, US
Jun 14, 2009 11:05 pm EDT

Honestly you people need to get a life their is nothing wrong with that salon and you seriously need to grow up those hair dressers are trying their hardest to please some you pain in the ### clients that come in with your grubby ### hair and expect us to work miricles just so you know WERE NOT GOD we cant fix your UGLY if you expect better then go somewhere else and stop talking ###!

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Jill Mitchell
,
Nov 14, 2008 5:44 pm EST

Today I took my daughter into the Walmart salon to have her hair colored. OMG! what a mistake. I told the hairstylist what she recently did to her hair with other haircolors, and since the salon is suppose to have professionals I thought she would know what to do for her. I guess I was wrong.. My daughters hair turned out green, needless to say she didn't even know how to fix it neither did the other lady in there. They had to get on the phone and call someone to figure out how to help her. Finally, they put a lifter on her hair to remove what she'd done. I know this is not entirely the stylist fault, but as a professional she should have known better. After three hours of sitting in the chair we were charged the full price of $44.95, and she looked the same as when she walked in! Not even an apology or a rate cut was given for her mess up..I will never go back to the Walmart salon..

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shari gibson
,
Sep 26, 2008 11:20 am EDT

I started working at smart styles last week and I will same I have never been treated so badly by the manager in my 27 yrs as a stylist The customers felt bad for me THis is at north mrytle beach HOpefully the company will realize that salon in that location for 5yrs should be doing better then that

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A
6:08 am EDT

SmartStyle drunk hair stylist

I took my two year old son to SmartStyle the Salon inside the walmart store since we had some shopping to do and and his hair was over his eyes. My son has red-blonde hair and it's a shaggy cut which we love because he's just adorable

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upset in el reno
El Reno, US
Nov 02, 2010 10:24 pm EDT

I got my hair cute at a smart style today in El Reno okahoma. I just moved here about a week ago, so i had no knowlage of any other salon in the area. I went to smart style thinking since they were in wal-mart they would be okay. As I found out that was not the case! The "stylest" if thats what you called it was very rude, she argued with me that my hair was green! (obviously most smart style employees ARE blind!) Even though my hair is blonde and far from green, i still let her do my hair, seeing i really didnt have much of a choice after the first snip. She also made faces as she was cutting my hair, (guessing the so called green hair was just gross) anyway i once again ignored it making sure to take her name to report just how rude she was. I asked her if she could thin my hair, because it is very thick and annoying, she then as if the rest wasnt enough argued that she would not thin my hair! and left it at that. I was so shocked at how I was treated I was at a loss of words, could barley speak! After I took a deep breath and thought about what just happend i asked her why she wouldnt thin my hair. she then and only then decided she would give me a reason that it would make my hair "big"... I then told her that it would not matter that i knew how i wanted MY hair done. So i guess out of the kindness of her heart she decited to "thin" my hair. (which was a snip here and there) anyway i finally got something like what I wanted or at least what she wanted. So i payed for my haircut that im not to happy about. I came home and called the 1 800 number to complain. Hopefully they will do something about this nut job of a stylest that works for them. I vowe to never get my hair cut there again! And I will make sure to tell as many people that I can about how I was treated!

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T Prudencio
Miramar, US
Jan 08, 2010 11:01 am EST

I went yesterday to get a hair cut and did the same thing to me inside Walmart in Pembroke Pines ...I called the company to make a complain and hope they do something about it! This lady was not drunk but was blind and deaf I showed her a picture of the hair cut I wanted and she just hacked off my hair ! and she was even laughing about it I got really upset because of that. They should double check who work for them and if they qualify.

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Elizabeth
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Jul 18, 2008 4:29 pm EDT

I work at a Smart Style. I am professional enough to repeat a request back to my client so that misunderstandings are cleared up before the cut begins; I wish your stylist had done this. I am sorry this happened to you in a salon that I represent. Unfortunately, it is a corporation-based salon, and not all stylists are created equal; we have educated and knowledgable people working here as well as the ignorant/drunk/careless ones. The corporation just hires enough people to fill its stations, and sometimes the customer pays the price!

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12:00 am EST
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SmartStyle A horrible hair cut from smart style

this is the email that i have written to smart style if you want pictures i can email them to you I will update with the customer service i receive when they contact me maybe it was just a fluke and the girl was having a bad day

I went into one of your locations in Valdosta Georgia the afternoon of December, 8 2007 to get my split ends trimmed. I explained exactly what I wanted I wanted my split ends trimmed and the lower level of my layers cut, nothing done to the top even if I had split ends. Because of the fact I was trying to get the layers out and didn't want the top part of my hair cut at all. Well as always they turned the chair away from the mirror and went to work assuming the lady cutting my hair was a professional I relaxed and let her cut my hair then she styled it. Then turned me around, and I was shocked all of my hair was gone I ended up with my hair up to my ears. With it shorter in the back then in the front and she had it styled with my hair sticking up, so I asked her if I could hold the hair brush so I could part my hair in the middle as I always do. so I did that to see if maybe it would work well of course it didn't my hair is basically gapped up on one side and the other side was not as bad on the left side where my hair parts in the middle its only about a inch long so it sticks up after that layer there is another one that the hair is about 2 inches long so yea my hair is something horrible so my husband paid for the hair cut while I walked out and cried over my hair and continued to cry well the next morning I got up looked up the number to my local smart style which is in Perry Florida and called and spoke to the manager there and she told me to come in to see what she could do so I went in and she looked at my hair and said there was nothing she could do she tried to straighten it to where maybe the layers would lay down and that wouldn't work so she told me to speak with customer service because there is no correcting it due the fact the left side is missing so much hair and the right side is normal my hair is naturally very curly and I straighten it well I have spent all day trying different styles to try to figure something out the only thing that doesn't make my hair stick up is wearing a head band in my hair which I don't do I never wear my hair back or with bands or anything my hair is always down so now me being a grown professional I have to wear my hair back in a hair band as my 5 year old daughter does I would like for your company to fix my hair and the only way to do that is going to be extensions the manager at the local smart style said that I really need to speak to customer service because she has never seen a cut so bad not even in beauty school so please let's get this taken care of in a timely manner I do not plan on my hair being like this for more than a couple of days . Enclosed are some pictures taken with my cell phone but I would be more than happy to have the local manager take better pictures of my hair to send to you.

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S Lang
Flovilla, US
Jul 27, 2016 5:31 am EDT

I also got a very bad cut from walmart salon. The sign read cut and style. I left with a wet head. I had told her three different times how I wanted my hair cut. She cut three different times and never got it. I have never had this problem before. I have cried and been laughed at by my husband. He told me that I looked ugly and that he was ashamed to be seen with me. He told me that if i did not get it fixed he would divorce me. I am going to find someone who can fix it today. My husband wished me good luck and said that perhaps a couple of beers will make me look pretty. I had very long hair before I entered there and it is up to my neck now. She wouldn't let me watch while cutting. I will NEVER go to one again and I will tell everyone I can how bad a cut I got.I should have know when she asked if I would pay in cash. I gave her a $20.00 bill. When I she stopped cutting she went in the back and didn't come out for a long time. I figured she was finished because she took the cape off. When she came back I ask about the drying she said I couldn't use it. What ? My husband just took my arm before I could get mad. He walked to the cash register so she could give our change and she then went to the back part again. My husband followed her and told her she must need it so just keep the change. We both know that money never made it to the cash register. I was traveling so I cannot go back there, but I will call and complain.

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S Lang
, TW
Mar 17, 2013 8:21 pm EDT

I also got a very bad cut from walmart salon. The sign read cut and style. I left with a wet head. I had told her three different times how I wanted my hair cut. She cut three different times and never got it. I have never had this problem before. I have cried and been laughed at by my husband. He told me I looked ugly and he was humuliated to be seen with me. He told me to fix it or he would divorce me because I am ugly. I am going to find someone who can fix it today. He told me good luck looking pretty without me drinking a couple of cans of beer. I had very long hair before I entered there and it is up to my neck now. She wouldn't let me watch while cutting. I will NEVER go to one again and I will tell everyone I can how bad a cut I got.I should have know when she asked if I would pay in cash. I gave her a $20.00 bill. When I she stopped cutting she went in the back and didn't come out for a long time. I figured she was finished because she took the cape off. When she came back I ask about the drying she said I couldn't use it. What ? My husband just took my arm before I could get mad. He walked to the cash register so she could give our change and she then went to the back part again. My husband followed her and told her she must need it so just keep the change. We both know that money never made it to the cash register. I was traveling so I cannot go back there, but I will call and complain.

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samsam21
Mount Sterling, US
Jan 23, 2011 9:34 pm EST

loooool, paid the best in the industry? 7.30 per hour( minimum wage), and if you can make commission... 40 % and no hourly pay! No, and no that is an awful pay rate for a stylist, especially when you clean shelves, restock, mop and sweep, run the front desk, answer phones, do laundry, hand out coupons and check out products on top of it all! No excusing that awful cut you got, and I hope they make it right for you! But for every good stylist there are also the bad ones, who do not listen and or just inexperienced or dont care. I do hope they make it right! and boy am I glad i got out of there! now I make what I should!

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regislover
colman, US
May 09, 2010 5:35 pm EDT

Well, the above comment is not true. Smartstyle stylists are paid the best in the industry. there are good stylists everywhere...as well as bad ones, .

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MustangCobra
Garland, US
May 11, 2009 9:11 pm EDT

No doubt, I understand you and it happen to my hair also. From my understanding is smartstyle pay them very cheapest equal event minimum wage. So most of hair style list works for Smartstyle is just graduate and have no experience and don't event know to do the hair cut. My hair cut is serviced from manager, She did my hair like hell and not willing listen to me what I want to do with my hair. She just cut what she want to her ideas. That's rediculous

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12:00 am EST

SmartStyle Poor customer service!

I got my hair done about 6 weeks ago.Color and cut. I went back 1 month later with a appt (. for touch ups). I was told to do this. So it wont cost as much to get my hair done. I went in the lady sitting on the chair talking on her phone. Would not help me. She said my hair did not gow out enough. And went back to talking on her phone. I asked her what products they had for my hair to make it soft and shiny. She told me to go some where else and buy products. And she resumed with her phone call. I went back again last night at same time 2 weeks later. I asked her if my hair was ready she said she did not have enough time it was 6:30. They are open until 9:00. Guess what she was doing sitting on the chair talking on her phone. She did not even hang up her cell phone when I walked in. I asked her if she would do my hair now she said no not enough time. she said I needed to call. I said you have turned me away 2times. I was VERY VERY ANGRY! There was no other customers there. All she wants is to sit and talk on the phone and get paid. I will go somewhere else and get my hair done from now on. I thought customers always come first. Not her friends on the phone.

LW... Junction city ore.

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tracey
Maysville, US
Mar 14, 2009 11:51 am EDT
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i took my 9 year old daughter to the salon in commderce ga. The lady that cut her hair was irritated at something the whole time...don't know what here problem was but she couldn't stop rolling her eyes and shaking her head...my daughter was very still...so it wasn't the child. then my daughter ended up with a gapped up hair cut. she also told my daughter she better be still or she was gonna mess up her hair...my daughter never moved. i email smart style corp about this...they sent me a 1.00 coupon...what an insult what a joke...I will never go there again. Not to mention we were never greeted, my daughter showed the lady what she wanted out of the book all she said was o.k. so 2 words the whole time we were there o.k. and our total for the cut...What i should have done was stopped the lady and went somewhere else...I will never let anything like this happen again...and i will not recommmend this salon .

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sarita beaule
Alamogordo, US
Feb 25, 2009 3:51 pm EST

i went to walmart smart styles 2/24/09 the stylist did not listen to a word i said fried my hair so being i was a stylist i will take matters into my own hands and report it to the state board i will also contact a atty sb alamogordo n.m.

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Sherry Nix
,
Mar 23, 2008 12:07 pm EDT

I use to be a regular customer at the Smart Style salon in Milledgedville, Ga. In the last few months I`ve noticed the salon is closed for business long after opening hours are in effect. There seems to be a lack of responsibility and customer satifaction. I went in to purchase a hair cair product 3/22 after noticing they were opened. I stood at the register with my purchase, money in hand. The stylist, had 1 customer she was working on. All I wanted to do was pay and leave. She stared at me and never came over to ring me up. She never even spoke or welcomed me in the salon! I stood there a good 10 mins. Finally I said the heck with it and walked out! There were times where the stylist would excuse herself from cutting my hair to ring up a customer, this should have happened with me as well. Very poor customer service in my book! Too bad some of the good stylist are gone now.
S. Nix, Milledgeville, Ga.

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I
12:00 am EDT

SmartStyle you wouldn't believe what I got!

Smartstyle
Located inside wal-mart #1254
1521 interstate 35 e
Bellmead, tx 76705
[protected]

I visited smart style on may 23, 2007 at 10:15 a. M. To get an adult cut. I told the stylist that I wanted only 3 inches taken off from the bottom and if she could layer my hair. You wouldn't believe what I got!

I am 22 years old and love my long hair... I mean long; down to my lower back. I only wanted to take a little off because those three inches were getting nappy. What in the world did she do so that I would have to complain? The stylist shampoos my hair and then cuts my hair just below my shoulders! No, no she doesn't stop there. She continues with the layers and let me tell you, I got layers alright, 2 defined ones.

She kept the lower portion of my hair shoulder length and then she just cut an upper portion 3 1/2 inches shorter! If that wasn't bad enough, she continues to cut my hair by pulling it to the side and cutting at an angle. The stylist then proceeds to leave my hair wet, and I had to ask her to blow dry it... Like I want to walk around wal-mart with wet hair. When she did blow dry it and I got to look in the mirror, I noticed how short it was and didn't say anything. I should have.

I did not know how horrible she had cut my hair until may 23, 2007 at 7:30 a. M. I took a mirror so I could see the back of my hair and I was horrified to see how defined the 2 layers were. Then, I look at the front of my hair and the right side is longer then the left!

There is nothing I can do now. A refund is not going to get the 10 inches of my hair back.

Sincerely,
Distraught customer.

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Jenny
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Oct 29, 2008 12:01 pm EDT

$13.95 at a salon in wal-mart. what do you people honestly expect? Try paying $30-50 for a haircut and you'll see the difference. You pay for what get.

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MARY BRESHEARS
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Sep 17, 2008 1:35 pm EDT

AT LEAST YOU COULD GET WAITED ON
I took my son in to get a cut and couldn't get waited on, we waited over an hour and watched them get a friend ahead of us.August of 2008 that was the last time I have darkened their door. they used to be a great place to get a cut but now I don't even know if they have a manager . I am so sorry about your hair that would make you cry

ComplaintsBoard
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12:00 am EDT

SmartStyle no customer service!

I went into SmartStyle Hair Salon which is located inside of Wal-Mart for a haircut which includes a shampoo for the price stated.

I had to wait first of all for about 30 minutes and there was only one stylist working and she only had one customer she was styling. Then when she finally got to me she asked me how I wanted my hair cut and when I told her she said she was not comfortable using the razor to cut my hair because, she cut herself often and preferred to used the scissors and then she cut my hair and never offer me a shampoo. I was so frustated by this time and in so much back pain that I decided to let it slide. She asked me if I wanted her to blow dry my hair and I told her yes because, I had some shopping to do at Wal-Mart. She spent no more than 3 minutes drying my hair and use no styling tools when she was drying it.

The real kicker of this story is that when I got up to the register to pay she charged me an additional $3 for drying it and I asked her shouldn't the drying be free since I did not receive my shampoo and she said no because, the company required her to charge the additional fee if she used to blow dryer. My hair was still wet when I left there and I ended up paying $15.95 for a cut I am not happy with instead of $12.95 and got cheated out of my shampoo.

I will not be going back to SmartStyle ever again and advise anyone who does to watch out because, customer service is what I call no customer service.

Sincerely,
Judy Bertoson

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Mae reichert
, US
Sep 12, 2022 4:58 pm EDT

Angela in Washington gave me the best hair cut evern. I will be going back ! Thanks Angela !

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Teenah M
, US
Jan 18, 2019 3:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Worst haircut I have ever had. The side was sticking out Said something about it to the stylist and she said “oh that’s because it was just cut”, I said I have never had this problem before. She didn’t listen to when I told her how I wanted it cut. I was over charged for a bad hair cut. I gave them a second chance but I will never go back to them

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April63
, US
Feb 16, 2018 11:25 am EST

This stylist, Shannon is Coshocton Ohio, chopped my hair! I told her just wanted it cut behind my ears before I knew it my hair was cut to the scalp! Of course the other stylist Connie stuck up for her but she was lieing! I said I wasn't paying and she said I I HAD TO PAY! as if it was a million dollars or they'd call the cops on me so I did to avoid the hassle. When I got home I called after looking more at my hair and Connie said she call her Manager and told her how rude me and my daughter was..first of all my daughter never said a word, and second I wasn't rude just upset and said I didn't think I had to pay. I took the survey and had a reply to tell her more info I told to go back and read the survey it was all in there.. the reply came back and she didn't give me her email address..after going back to the survey and explaining what happened I got a reply from another person who gave me my refund! finally after all this crap..it wasn't worth the $13 but I didn't think they should get by with it...BTW I was never offered a shampoo or blow dry! By far the worst hair styling salon I ever went to in my 55 years!

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Pakamoo
, CA
Sep 23, 2017 6:30 pm EDT

Went to get hair cut &color on Sat. Sep 23 around 11 a.m Was told 10% discount for seniors - so total 66.00. I said it was too steep and said so but the blond hairdresser said prices have gone up since last I was there. She cut half inch, then did a lousy job of coloring - color was lighter then asked and cheapest tone imaginable. She then shampood & conditioned and blow dried quickly. Hair was sill damp in places and bangs were poorly trimmed. Hard to see difference before and after. Hair length looked same as before. No styling material was used - hair looked flat. Hair color looked dull. I could have done a better job on my hair then this idiot who passes herself as a hairdresser and charged me outrageous price for doing zero work! Management should fire her and reimburse my money. Never going back again. Please don't go there

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nuudel
, US
Feb 27, 2017 10:34 am EST

They drownded me gah ahnd i am drownded how wdey do vis i no unnersend ih wah su meen i soo DUM stile sallahn ahnd wel mert i go in ahnd dey sey no nuudel 4 yoo EY WAN NUUDEL WI DEY NO GIM MI NUUDEL su den i esk 4 lew mane ahnd dey sey mam no wee no hab lew mane ahnd ey sey NO EY CAME 4 LEW MANE WI WIL YOO NO GIM MI LEW MANE ahnd dey sey mayem pleez leeb stur su i sey NO ahnd dey wock 2 mi su i ruhn to bleck ledy et cumpooter ahnd sey dey chese mi su shi git manejer 4 mi esk whut prublem wuz su i tell i no git nuudel ahnd DEN MANEJER ESK MI TO LEEB SU I SEY I LEEB IH I GIT NUUDEL AHND I CHESE OUSEYD 2 NUUDEL

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Catherine Reeves
Cloverdale, US
Nov 08, 2012 9:56 am EST
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I go in once a month for a haircut and style. My usual amount is $17.00. Today I was charged $10 for conditioner, which I did not ask for. My bill was $27.50. My haircut was not what I had requested. It is blocked in the back and I specifically asked for fringe. It was cut too short on the sides and sticks out. It was poofed on the top and I made the hairdresser knock it down so I didn't look like a 60 year old punk rocker. I will no longer return to this store for services or products. There are 11 other hair salons in Greencastle and I will be looking at their services instead.

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Batavia smartstyle
Buffalo, US
Nov 11, 2013 6:33 pm EST

I worked as a manager for a smartstyle salon for two years. After a restructure with the company owned by Regis and many good upper managers we're let go, I received the worse woman ever who walked around on her high horse, pretending she's holier than now with no formal education from a business school, college or ect besides maybe a high school diploma. She came right into my salon threatening me, discriminating against me because I am a male, calling me names while slandering my professional image. Besides that this woman (Angela barns) would put employees on 3 hour shifts. Demanding the presence of staff for meetings that are off the clock, unscheduled, and unpaid for and if they don't so up it is held highly against them. She did nothing but cAuse chaos where ever she went, insulting each stylist and manager. She falsified documentation and exaggerates truth and fiction. She allows stylists to steal from customers and the salons even when if has been brought to her attention. I have never been so violated by an unprofessional manager ever. This woman needs to be held accountable for her wrong doings. I will not support or say anything positive of a company that supports this behavior as professional.

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Rosemary Bigby
Missouricity, US
Aug 25, 2016 7:38 am EDT
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When I first entered I was not even acknowledged as a paying customer, I sat and waited for an hour and never being addressed to
the hair-cut was very bad and I'm requesting a full refund, I to tell the stylist how to cut and still didn't get it right!

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smartstyle stylist
Perry, US
Aug 15, 2016 6:16 am EDT

I have been working with the company on and off since the doors opened march 17 2004. Im a great stylist and I ENJOY DOING MY JOB!Im havinga problem with discrimination. we recently got a new manager Tana Rawlerson and to start im the only african american thats currently working at smartstyles #125 and ive gotten several complaints brought to me by caucasian customers that while at the salon having services done my charater was being torn down by the manager and other stylists. Smartstyles is suppose to be a professinal work place that customers and employees should enjoy coming to. I feel as if the manager shows favortism to the other caucasian employees. I have tried to overlook the things ive heard from customers and the favortism towards the other stylist but its to the point that working has become very stressful and im almost to the point where i hate going to work.therefore i am filing this complaint in the hope thet someone can help me with this problem before it goes any further. THANKS FOR YOUR HELP,
STYLIST AT SMARTSTYLES #125

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Dobravine
, US
Aug 15, 2016 6:16 am EDT

I went walmart salon regis did my hair a hi-light and a low-light and ronda the master stylist and manger did my hair bad my six year old could have done better also they make you sign a legal form so you cant do crap about it i think all people should never give them business protest them the customer service said take pics and write a letter and they would refund i did that and they said because i signed their legal form that i was not getting any thing see them in court. haha they can pay my lawyers fee and more.

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12:00 am EDT

SmartStyle sex in the back room!

About three weeks ago me and my 2 yr old daughter went it to a smart style located in side Walmart in Dickson, TN.

This was supposd to be a exciting time for my daughter it was her first hair cut instead it tured out to be a nightmare for her during the course of the hair cut my 2 yr old was giving a sucker because she was being so good after the hair cut i asked if there was some where i could wash her hands one of the ladies told me that i could take her to the back room i then opened the door and to my surprise there was two ladies in the back room having sex the manager had another lady on the washier with her pants down pass her ankles. I have contated john biggs of the corporate office with little to none results the manager of this store is still there to think they gave her the presidents award with all expense paid trip to greece this is how smartstyle/regis rewards managers who have sex in the stores on company time.

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Customer123456
Do, US
Aug 21, 2012 10:30 pm EDT

Smartstyles has a new manager which is awesome by the way. The women there are friendly and helpful.

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very concerned customer
Lobelville, US
Feb 28, 2011 4:32 pm EST

In case everyone hasn't noticed let me point out to you the date of this complaint. The date was October 2006 since then Smartstyle has had a new manager. She is in no way like these allegations made about the previous manager. I noticed the complaint just says manager, not a name. Just dont thimk it is right that anyone would think this about the previous manager when she has never done anything like that. I just think its right to clear her name for all the people that do not know her.

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jsgurl19
dickson , US
Jul 09, 2009 11:44 pm EDT

them people that work there are a little wacky in the head anyways i always thought now that i heard this im definately not going back so there losing out on business so which they are use to since they stay hid in the back room on the washer

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walmartstinks
, US
Jun 24, 2009 4:03 pm EDT

Somehow it just doesn't suprise me with the people around that place.

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pokerface
Tulsa, US
Mar 29, 2009 12:41 am EDT

wow, that it is totally awesome. i would have thought it was my lucky day. no question if you would have asked to join in, i am sure they would have enjoyed the kinky idea. sad thing is you had your child with you, so missed out. better luck next time. please let us know if you catch these ladies doing it in the backroom again. perhaps others could join in on the fun

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shearsthatplez
Hurricane mills, US
Mar 16, 2009 8:04 pm EDT

I am about to graduate cosmetology school and was thinking of working there. I didn't go to school for 15 months to have to bend over for the manager, who happens to be a woman. lol

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SmartStyle - I will never go to smart styles again

I am not a person who normally complains and probley would not be complaining had I not gone for a hair cut and style showed the lady that did my hair what I wanted and then she cut it so short I can not do anything with it I remember her name only because I was so mad that I took notice I have never had hair this short even as a child well for starters I...

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SmartStyle Customer Reviews Overview

Smartstyle is a popular hair salon chain that has received numerous positive reviews from satisfied customers. The salon offers a wide range of services, including haircuts, coloring, styling, and more. Customers appreciate the friendly and professional staff, as well as the affordable prices and convenient locations.

One of the most commonly praised aspects of Smartstyle is the quality of the haircuts and styling services. Customers report that the stylists are skilled and knowledgeable, and are able to create a wide variety of looks to suit individual preferences. Many customers also appreciate the fact that the salon uses high-quality products to ensure that hair looks and feels healthy.

Another positive aspect of Smartstyle is the convenience of its locations. With salons located in Walmart stores across the country, customers can easily fit a haircut or styling appointment into their busy schedules. Additionally, the salon offers online booking, making it even easier to schedule an appointment at a time that works for you.

Customers also appreciate the affordable prices at Smartstyle. Despite the high quality of the services offered, the salon's prices are often lower than those of other salons in the area. This makes it an attractive option for those who want to look their best without breaking the bank.

Overall, Smartstyle is a highly recommended hair salon chain that offers quality services at affordable prices. With convenient locations and skilled stylists, it's no wonder that so many customers are satisfied with their experiences at this salon.

SmartStyle In-depth Review

Overview: SmartStyle is a reputable salon chain that offers a wide range of hair services to cater to various styling needs. With a rich company history and background, SmartStyle has established itself as a trusted name in the industry.

Services Offered: SmartStyle provides an extensive list of services, including haircuts, styling, coloring, highlights, perms, and more. Their team of skilled stylists is trained to deliver exceptional results, ensuring that customers leave the salon feeling satisfied and confident. Additionally, SmartStyle offers specialized services such as bridal styling and hair extensions, allowing customers to achieve their desired look for special occasions.

Pricing: SmartStyle offers competitive pricing for their services, providing excellent value for money. When compared to competitors, SmartStyle's pricing is reasonable and affordable, making it an attractive option for those seeking quality hair services without breaking the bank.

Locations: SmartStyle salons can be found in various regions, ensuring accessibility and convenience for customers. Their online salon locator makes it easy to find the nearest salon, allowing customers to book appointments at their preferred location effortlessly.

Staff and Expertise: The stylists at SmartStyle are highly qualified and experienced professionals. They undergo regular training and education programs to stay updated with the latest trends and techniques in the industry. Customer reviews and satisfaction ratings reflect the expertise and skill of the staff, ensuring that customers receive top-notch service.

Cleanliness and Ambiance: SmartStyle maintains high cleanliness and hygiene standards in their salons. The salon atmosphere is welcoming and comfortable, creating a pleasant experience for customers. Additionally, the waiting areas are well-appointed and provide amenities to enhance customer comfort.

Customer Service: The staff at SmartStyle is known for their friendliness and professionalism. Wait times are generally reasonable, and appointment availability is convenient. In the rare event of a customer complaint or issue, SmartStyle handles it promptly and effectively, ensuring customer satisfaction.

Customer Reviews: Customer reviews from various sources indicate high levels of satisfaction with SmartStyle's services. Customers praise the quality of the services, the expertise of the staff, and the overall experience at the salon. The positive feedback further reinforces SmartStyle's reputation as a reliable salon chain.

Special Offers and Promotions: SmartStyle offers various special offers and promotions to provide added value to customers. These include discounts, loyalty programs, and seasonal promotions. Regular customers can enjoy value-added services and perks, making their salon visits even more rewarding.

Online Presence: SmartStyle's website is user-friendly, featuring a well-designed layout and easy navigation. The online booking system allows customers to conveniently schedule appointments and manage their salon visits. SmartStyle also maintains an active social media presence, engaging with customers and sharing updates and styling tips.

Accessibility and Inclusivity: SmartStyle is committed to providing accommodations for individuals with disabilities, ensuring that everyone can access their services comfortably. They also offer a diverse range of services suitable for various hair types and textures, promoting inclusivity and catering to the unique needs of each customer.

Sustainability and Ethical Practices: SmartStyle demonstrates a commitment to sustainability and ethical practices. They have implemented environmental initiatives and sustainable practices, such as using eco-friendly products and packaging. Additionally, SmartStyle prioritizes ethical sourcing of products and ingredients, ensuring that customers can feel good about supporting a salon that aligns with their values.

Overall Recommendation: SmartStyle stands out as a reliable salon chain that offers a wide range of services at competitive prices. With highly skilled stylists, excellent customer service, and a commitment to cleanliness and sustainability, SmartStyle is a recommended choice for individuals seeking quality hair services. Whether you need a simple haircut or a complete transformation, SmartStyle is sure to deliver exceptional results.

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SmartStyle contacts

Phone number

+1 (800) 737-3535

Website

www.smartstyle.com

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