Menu
Walmart Customer Service Phone, Email, Contacts

Walmart
reviews and complaints

Walmart's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
walmart.com
walmart.com

Learn how the rating is calculated

4.0 8323 Reviews 2742 Complaints
Verified
The authenticity of the customer service contact information for Walmart has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Walmart complaints 2742

ComplaintsBoard
M
8:10 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart checking receipts before returns?!

What is the point of checking a return receipt and scanning ALL the items, even if you have about 20 of them - BEFORE you even get in line to return your stuff. This is a hassle and does NOTHING to get me through the return line faster, the people that do the returns don't even look at the labels I'm given by the scanner. WASTE OF MY TIME . I'd like to see exactly why they are doing this because the last few times I've had confrontations with this problem, no one could tell me the exact reason, they all just said it is part of their job. I don't care if it's a part of your job, if it's not making me get in and out of the store faster - then it is not beneficial.

Read full review of Walmart and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
spider2thefly
P.O. Box 1227, US
Jun 23, 2009 12:49 am EDT

I would like to explain the scanning of the items at the door by the Door Greeter for you. Unfortunately, it is to deter theft. When you come in the door and have your item scanned, the Customer Service desk knows that it is a valid return and saves you, the customer, time in the long run. This is to confirm that you actually came thru the door. There are a lot of dishonest people taking items off the shelves on the salesfloor and going directly to Customer Service to return them. I t was difficult to distinguish a valid purchased item with an unopened return that Walmart had no choice but to honor. a refund, therefore losing sales. As for the yellow tags, that is just confirmation that the item was, indeed, scanned at the Greeter Station. I realize it is an inconvenience, but due to the high amount of theft in this day and age, it is necessary.

A
A
ACS1107
High Point, US
May 06, 2009 3:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I totally agree. I recently had to return three items and had to wait while the EXTREMELY slow greeter pulled out her scanner and fumbled with my receipt and items. I watched her with patience KNOWING it would help in the long run, but no, not the case. The customer service people actually put my labels in the bag and threw them away. It was really annoying!

ComplaintsBoard
A
3:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Walmart refuse to post bad reviews!

We bought a Golden’s Gym 450 Treadmill and a 3 year Extended Service Plan with it. They suppose to deliver the paperwork via email but we never got it. Be aware that WALMART.COM doesn’t have a phone costumer service anymore. You have to deal with them via email. After we emailed that we never got the instruction how to download the Service Plan paperwork, we got a response with bogus instructions how to get it. Instead of including a link to get the PDF file they directed us to the product webpage and click there on a small link. This is ridiculous! Why is so hard to include a link in the replay email. We received the treadmill in less time (about 8 days) than expected, delivered to home ($30 for home delivery). It runs great and I can not be more pleased with the purchase. Great value for the buck!

Read full review of Walmart
Update by Ady Max
Feb 04, 2009 4:00 pm EST

I forgot to mention that I submitted two bad reviews on their website about this and they never posted them!

Hide full review
ComplaintsBoard
J
11:14 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart can't get my direct depsoit

For the thrid time this year i'ved to have a replacement card, each time it took two weeks to get my direct deposit of this card, I live from paycheck to paycheck you can't belive what I had to go through not being able to provide for my family for a month, now the card has expired and they are telling a card was sent that I never got so I got to way two more weeks to pay my bills this is unbelivable, i'm so stressed out from this i've come down with shingles, I can't take much more. I got my sister this same card and she put $48.00 dollars on it, she is on a fix income, she was going to pay a bill but decided to keep the money on the card incase of emergency, when she went to used the card about four months later there was no money on the card, they had charged her $5.00 per month just for holding the card that is devastaing. Its a shame that these people are getting away with taking people hard earn money and taking advantage of our seniors citizens this needs to be stopped

Read full review of Walmart and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
T
T
tiNk1488
Tucson, US
Sep 30, 2011 3:58 pm EDT

why cant i take all money off of my card its my money

A
A
AmyRo
Kennebunkport, US
Dec 24, 2009 9:02 am EST

WAITING AND WAITING FOR THEIR CALL!

A
A
AmyRo
Kennebunkport, US
Dec 24, 2009 9:01 am EST

They are runing Christmas for my 3 children. Our deposit came in yesterday, went back out...within an hour. Then came back in today at 8 a.m...we got dressed, ready to go get the gfts. To be turned down at a gas station. Checked the balance...way low again $30.00 not $567.00. Called them AGAIN (like yesterday when it took all day)...said someone from IT will be calling. Trying to fix their computer problem.

I have young children who believe...we are struggling with money. Had this card for about 3 mons with no issues...them BOOM! This is horrible and ruining Christmas for our kids...tomorrow we will have NOTHING if not fixed right away.

F
F
foxyforyou427
, US
Nov 20, 2009 5:08 am EST

People DO NEED TO READ THE FINE PRINT.

However, one thing that they are starting to do and I don't know whether it is Wal-Mart of GE Money Bank. Anyway, I have direct deposit from both of my jobs and get paid every week. Last week CSR wouldn't answer the telephone and when they finally did they told me they were having computer problems and that was the reason that my direct deposit wasn't in my account and I had to wait until 10:30 a.m. for it to deposit.

Now this week it is 6;00 a.m. (I worked 3rd shif) and my money is still not in my account again.

ComplaintsBoard
D
12:24 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart lawsuit

i think walmart company should getting over people with this fake walmart money card that they sale .i went to the store today to shop and i put 20.00 dollars on my walmart card and when i got home i call to see how much was on it, it told me 15.40 so that means they cheated me out of 4.60. that money card is a big scam and no one needs to be treated like this. yall make all that money at that company and only paying the employers 7.75 that ain't ###, and yall know it. pay them some of that money that your stealing from your customer that shops there. i think the president should hear about this if you ask me.

Read full review of Walmart and 1 comment
Update by danyelle williams
Feb 04, 2009 12:26 am EST

very piss off about my hard earn money

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
Atani
Topeka, US
Oct 15, 2009 2:47 pm EDT

After you purchase the card, any money taken off is taken off by Green Dot Corporation, not Walmart.
"yall" need to get your facts straight.

Mind you there is a fee when you activate the card...but I'm sure you already knew that since you were smart enough to read the packaging BEFORE you purchased it, right?

...

Guess not.

Theres a monthly fee, reloading fee, certain other fees for certain transactions such as withdrawing money from the card...
And guess who collects those fees? Green Dot Corporation.
Walmart is a distributor, Green Dot runs the account.
Blame them, and yourself. Mostly yourself.

ComplaintsBoard
M
10:35 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart buyer beware

For Christmas, I wanted to give my kids (all in their late teens and early twenties) some extra spending money. I thought it would be nice if it wasn't just cash so that they could wait and use it when they wanted to buy something they wanted.

I heard about the WalMart 'Smart Money' prepaid VISA card. VISA should be horrified. They charged me a fee of about $8 per card to load the card. Then when my kids went to use the card they found out about all of the other fees.

Fee to check balance, fee to reload the card (its not enough that they get to use your money - they want a ridiculous fee of another $8+ to reload it).

If you don't use it all in one month, they charge another fee about $4.

This is an excuse to steal and steal from those who can least afford it.

Another example of a once good company turned not just bad but in my opinion, what they are doing with this card is robbery and evil.

By the way, you don't find out about the fees until you have purchased the card - they aren't disclosed up front.

BUYER BEWARE!

Read full review of Walmart and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
U
U
UnknownHGOJ
4568 d e a d , US
Mar 12, 2010 5:35 pm EST

We purchased a Vizio TV from Walmart for 178.00
We went home and got everything set up to the point where we turned it on.
The TV did not turn on!

Customer Service was closed by the time we had put everything back into the box to take back.
So we waited first thing in the morning. We went back to Walmart Customer Service and they told
us that the TV's serial number and the serial number on the Box did not match. We were confused
and had no clue what was really going on we just wanted to return the TV and get a working one.

The manager in electronics told the girl in Customer Service that there was NOTHING they could do about it! That manager didn't even wanna come up front to tell us herself. Location: Salt Lake City, UT @ the 1300 south Walmart. Electronics Manager! They didn't even wanna give us our money back or even trade for a WORKING TV! Stupid!

My question is...how do boxes get packed with the wrong product and get sold like that?
Or if it was returned prior to our purchase how did it get back into Walmart with out Customer Service seeing that?

Why would Walmart wanna rip people off like that, I loved shopping at Walmart, but after that incident,
NO MORE! I would rather pay more and get what I paid for than pay less and get ripped OFF!

Walmart should be ashamed, especially the Managers.

ComplaintsBoard
P
1:41 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart decline

I got a walmart money card and I have 100.00 dollars on it and I went to order something online and it kept saying it was declined because of sufficient funds, and whatever I was trying to order was $88.95 so I know I had enough on there for the item I needed.

Read full review of Walmart and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
I
I
i got teabaged
Erie, US
Aug 30, 2009 9:56 pm EDT

wow same thing happened to me! i foolishly went ahead and order something offline. i put 120 on the card and ordered 107 worth off stuff and it said declined! the kicker is they keep the money and wont refund it wtf! i could kill some1!there really needs to be a lawsuit against this scam! 99%of people that own these r poor like me and cant afford to legaly pursue this scam.such a joke...wait its not! please some 1 with the means sue these fkers!

E
E
Ex-customer
Nashville, US
Jul 18, 2009 2:26 am EDT

I got a $50.00 gift card which cost over $54.00. When I tried to make online orders my card was declined but the order was still charged to the card. I feel like such a sucker!

I hardly ever have money to spend and for this to just be a total loss is pretty sad. Plus, I can't count the times I've had to enter my card number dealing with ordering and now trying to contact some kind of customer service.

They just give you the electronic runaround.

What I want to know is, who has the money? The merchants or VISA or Walmart? I sure don't have it! I paid good money for this card and I feel cheated and foolish for even stepping foot in Walmart again.

ComplaintsBoard
S
7:49 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart fraudulent billing

Wal-Mart will not let me cancel my insurance until Oct. 2009. I have another job that covers me but wal-mart says that I have to keep it until open enrollment. They are still deducting from my check the amount for insurances but will not pay for services rendered. When ever the dentist filed a claim, it came back coverage expired. But I am still paying for insurance! They are still deducting it out of my little check!

Read full review of Walmart and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
C
C
charles vberry
, US
Oct 02, 2017 11:46 am EDT

have charge 39.99 part phone [protected] do not what this charge is unable to find need help thank yiu

M
M
mrspenguin
Winona, US
Apr 23, 2011 8:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

oops, there, not their...sleepy today.

M
M
mrspenguin
Winona, US
Apr 23, 2011 8:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Are you still working part-time at Walmart and the other job is a second job? That's the only way this makes sense. As for dentist bills, are you sure you are actually covered? Dental is separate and their is a one year waiting period for major dental coverage. Up until you've had the insurance for a year, it only covers routine exams and preventative. More info is needed on this.

N
N
norm6295
Burton, US
May 31, 2009 5:54 pm EDT

how could wal mart take money out of the persons check if they no longer work there

ComplaintsBoard
B
11:21 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart awful service

I went to this particular Walmart to get two tires balanced and put on my truck. Seems like a pretty simple job to me, but not for these folks. I should have known better, the gentleman in front of me needed a tail light replaced. They removed a clear bulb and replaced it with a yellow one!

Anyway, I told the young man behind the counter what I needed done and told him that occasionally my clutch would stick to the floor which could be popped back up with his foot. He said that was fine, no problem. It was a two hour wait, which I agreed to and left for a while.

I returned in two hours to see my truck sitting outside of the garage door and the tires had not been put on. I went inside to see maybe if I was next in line and the boy told me I had no brakes and needed to get my truck towed. I told him my brakes were fine and went to see for myself. I got into my truck and pushed the brakes and brake fluid came pouring out.

I was very upset at this point and the automotive manager came out and told me I should get it towed. I asked him what had happened and he said there were no brakes in my truck when the went to pull it in. I told him my brakes were just fine I had just driven it there. He proceeded to tell me that I couldn't have driven it there because the brakes were busted before they had got into the truck.

I was fuming at this point because I know my brakes were fine and now I had a busted brake line. Of course, I had to get it towed and when the tow truck driver got there I tried to pull my truck onto it and SURPRISE! My clutch was busted as well. I refuse to ever go back to this Walmart and have considered taking this to small claims court.

I drive my truck everyday back and forth to work with no problem. I just find it coincidental that my brake line and clutch was busted at the same time in Walmart's care. I am lost at this point and do not believe I am responsible for something they had done.

Read full review of Walmart and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
cliferton
Marietta, US
Jan 27, 2009 3:01 pm EST

i had a similar situation where they broke my seat. they said they would fix it until they found out that it would cost 1000 dollars. they then turned it over to their insurance company.wal marts insurance company said they were not responsible for the employee breaking my seat because it happened as a result of the employee carrying out his job duty. I asked if he had ran my jeep into the building would it still not be their fault because it is his job to drive it inside! GOOD LUCK!

ComplaintsBoard
J
9:45 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart can't receive text bal or a lerts to cell phone as instructed

The prepaid Walmart money card visa has become a mess. I was very happy eith it but now all of a sudden I can't get my bal to my phone per the 96862 number, the daily text alerts that are suposed to del. bal doesn't work. When I called customer service I had to pay a $2.00 fee and then they said they had no control that it was my phone co. that's not true because the walgreens greendot visa works just fine. The problem is with Walmart and this needs to be fixed. This is suposed to be a convience for us the consumer but it has turned into a great hassle. Walmart will be happy to take my money but won't deliver their promises. The card is useless if you can check your bal when you need to. Someone needs to fix this problem or I will take my money somewhere else.

Read full review of Walmart and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
T
T
texasboy1955
Odessa, US
Jan 20, 2011 6:27 pm EST

I had the same problem. I went back to Netspend because Walmarts emails and SMS messages didn't work as promised. IT IS NOT YOUR FAULT but they try to blame it on you.

A
A
Atani
Topeka, US
Oct 16, 2009 3:25 am EDT

"prepaid Walmart money card visa", "walgreens greendot visa", "problem is with Walmart", "Walmart will be happy to take my money"

God I don't know where to start raging.

Guess what? That fancy Walmart MoneyCard of your's, its a GreenDot card. Just like The Walgreens one. Same company. Same customer service. Notice that nifty green dot on the card that says GreenDot? Yeah. [censored].

Walmart, just like Walgreens, sells the cards, which are produced and serviced by GREEN DOT.
Main difference? Walmart is actually less expensive to purchase and reload.
According to Walgreens' website, its almost $10 to purchase one. Its only $3 at Walmart.

Also: The problem isn't Walmart. It might be GreenDot, it might be your cellphone provider, but it's probably you.
Walmart sold you the card. Of course you didn't read anything on the packaging, made stupid assumptions about how it works, and now you look like an idiot.

"Walmart will be happy to take my money"
The money you give Walmart to put on your card...guess what? It goes on your card. Walmart gets a whopping $3 out of whatever it is you are loading onto your cart.
GreenDot collects the monthly fees. They probably even get a share of the $3 reloading fee.

ComplaintsBoard
I
6:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Walmart I can't activate card

I have tried to activate the card and they said that I need the activation number on the receipt. Of course I don't have it. I called the person that I got it from and they don't have the receipt any more. So how do you activate the card. This is so rediculous that you have to have a number to activate a card. When someone purchases the card the people need to make sure the person who is purchasing the card tells them you need the receipt with the card. You can't you us the number on the card and the 3 numbers on the back. This has taken time out of my business day. It is frustration to me.

Read full review of Walmart
Hide full review
ComplaintsBoard
B
2:35 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart pot heads

i used to work in the tire lube at salem, ohio walmart. there are people working on your car that no nothing about cars. my manager was a big fat ### from the pet department but she sucked enuff ### to get the t.l.e. support manager position. this woman would tell us to put wrong oil in cars and do things to cars we shouldn't! so before you get your vehicle serviced you mite wanna smell the air and see if you can smell the pot burnin from the dopeheads workin on your car at salem wal-mart!

Read full review of Walmart and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
lucille campbell
neodesha, US
Apr 13, 2009 4:16 pm EDT

iin April of 2008 I took my van to a WIchita Wal Mart for an oil change. When I returneed a large window was smashed out. tHEY TOLD ME IT WAS THAT WAY WHEN i BROUGHT IT IN AND DIDN'T NOTICE IT. I wrote about it on this site. I have since went to small cLaims court where they showed a pitiful security tape of my van approaching the shop. They convinced the judge the window was broken out because you could see through the window. I invited the judge to go out and look at my van windows and see you can see through them. He wouldn't listen. I appealed but I had no lawyer and they did. They pulled the same story and had 2 witrnesses who lied through their teeth. Thei lawyer said they didn't want a transcript but I requessted one-thank goodness. Again the judge didn't look at the pictures clearly. He didn't notice in the picture I took right after it was broken that you can clearly see 2 vehicles (1 a Wal Mart truck) thriugh the wundow on the opposite side. OBVIOUSLY YOU CAN SEE TRHOUGH THE WINDOWS. tHEY PRESENTED A DAMAGE REPORT STATING THE WINDOW WAS BROKEN WHEN iIBROUGHT IT IN BUT NO MENTION OF A BROKEN WINDOW IS ON THE WORK SHEET. tHE "GREETER" SAID HE WALkED AROUND MY VAN IN A "WALK AROUND" AND NOTED THE BROKEN WINDOW. hOWEVER THE SECURITY FILM CLEARLY SHOWS HE NEVER SET FOOT AROUND THE VAN. THERe IS AN INSIDE SHOT THAT SHOWS A GLARE ON THE WINDOW AS IT WENT INSIDE. iT'S VERY ODD THAT DURING THE WHOLE TAPE NO ONE IS SEEN TO BE WORKING ON THE VAN-IS SOME OF The TAPE MISSING? THERE ARE OUTRIGHT WRONGFUL STATEMENTS BY BOTH WITNESSES. i'D LIKE TO FIND PEOPLE INTERESTED IN A CLASS ACTION LAW SUIT. i STILL HAVE A SIGN OVER THE WINDOW SPACE SAYING, "ASK ME HOW I LIKED MY WAL MART OtL CHANGE!" THE RESPONSES HAVE BEEN OVER WHELMING. THE MAIN COMPLAINTS ARE: OIL PLIGS LEFT OUT RESULTING IN A BURNED UP MOTOR, OIL FILTERS INCORFRECTLY INSTALLED, AND WHEELS THAT CAME OFF AFDTER WHEEL/TIRE WORK. i DOL NOT HAVE A COMPUTER SO HAVE TO GO ON LINE IN LIBRARIES. I'D WELCOME A CONTGACT AT [protected]. iIHAVE THE WHOLE TRANSCRIPT AND SECURITY TAPE. I MANAGHED TO FILE WITH APPELLATE COURT BUT COULD NOT FINISH THE PROCESS ON MY OWN. I JUST AGREED IN COURT TO DROP THATG PROCESS WITH THE UNDERSTANDING I WOULD EXPLORE OTHER AVENUES. SIGNED, A MAD GRANNY IN KANSAS

ComplaintsBoard
J
6:29 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart 1800 number

you want to know why there's no jobs for americans, because they have layed real people off so that the computer can do peoples jobs. i absolutly hate calling 1800 numbers where u call and a computer ask u questions and ur response is "i'm sorry I'm having a hard time understanding u.", then u have to keep repeating yourself over and over intil the computer understands you. i called this walmart visa activation number to activate my new card and i had to call three times because the computer counldn't understand how to spell my name, this, and like everyone else i was charged 2$ to give my information that they wantede. i bought this card to pay my bills so i wouldn't be charged extra fees, like to pay my light bill it cost me 1.25$, my gas 1.00$, and now my cable company charges me .99 to send a paper bill and 1.00$ to pay it at the office. so i got this card to pay my bills online only to find out that i have more service fees, and a 1800 number i can;t get through to. ANGRY AMERICAN

Read full review of Walmart
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
3:20 pm EST

Walmart unfair treatment, harassment

Everytime my grandkids go to walmart to shop they are followed around like criminals, they are both girls age 14 and 15.This is really making me mad, as i am with them.I now shop at a different store in Warrenton where we are treated with respect and not like criminals.My lawyer will be contacting Wal-mart on my and my grandchildrens behalf.They have also been ask to open there purses in which nothing was found, this is harassment, and we are no longer going to take the abuse.

Read full review of Walmart and 1 comment
Hide full review
1 comment
Add a comment
Z
Z
ZipsterSleet
, US
Sep 10, 2009 2:38 am EDT

well, are you black?

ComplaintsBoard
L
12:09 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart poor quality eyeglasses

I purchased a pair of cheap eyeglasses at walmart, only to find them, at time of pickup, with two right-side lenses. To make an analogy, it was as if they'd given me a pair of shoes for my right foot. The mistake was so blatantly visible, that no minor oversight can explain - whoever put these glasses together paid no attention to what he or she was doing whatsoever. But I don't blame the individual, because as it is he/she was probably grossly underpaid.
In addition, the frame corroded easily, and broke down the center after exactly 11 months. Because I needed a new pair in a hurry, and because I partly blamed the failure on me, I purchased a second identical pair, only to see it too corrode and break down the center after 7 months, exactly as the first did. The frame corroded easily and broke after 0.5 - 1 year, despite claims that these were made of titanium alloy, a downright lie, because titanium alloy would never corrode and failin so short a period of time of average usage.

I could complain about walmart service but I won't. I restrict my complaint to the horrendous quality of the glasses I purchase: and hey, they've gotta cut cost somewhere. In all honesty, I'd rather they cut in quality than cut it via third world sweatshops that employ child labour, but neither is justifiable.

Read full review of Walmart and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
tequiero
north liberty, US
Mar 05, 2011 5:17 am EST

"I purchased a pair of cheap eyeglasses at walmart"
dont [censor] - you get what you pay for

ComplaintsBoard
C
10:48 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart fraudulent charges

I purchased a Walmart pre-paid Visa card and WOW what a total ripoff that is. BEWARE BEWARE BEWARE is all I can say. I bought a $20 prepaid Visa card total cost for purchase- $24.95. Then when I went to use my card I only had $9.57 on the card. What the heck is that!

I tryed to call a customer service representative for walmart visa prepaid at their 800# for help with this problem only to hear a recording that if I use their customer service for this is issue there would be a charge of $2.00 on my card. OMG!This is a total Rip Off and I am so disgusted with this. Sure, it's only about $25 bucks I'm out of but hey...add that with another 100, 000 consumers buying these cards for just that amount alone and thats a total of $2, 500, 000 for the walmart pocket.

I look at walmart in a whole new way now...I'm sure glad our town has other stores to spend my hard earned money in and not have to worry about getting ripped off. Walmart used to be Customer Friendly...Obviously that has changed!

Read full review of Walmart
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
5:29 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I received an email from Wal-Mart Notice The notice said I had received a $1000.00 gift card from walmart. This came after I had filled out a survey. I also received one from someone else saying I had won a lap top computer. ( this one I didn't open ) . I am sure this may be plishing. Now what do I do to stop this from affecting my computer or my identity?

Read full review of Walmart and 95 comments
ComplaintsBoard
R
7:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Walmart -dangerous - could kill small children

Recently I was shopping in the goose creek s. c. walmart.. as I was shopping in the fresh (?) produce section. I noticed a mexico women with three small children handling the produce. as I passed behind her I noticed that her hands were filthy and her children were coughing into the produce itself. and to throw in the towel. one child was blowing her nose without the use of a wipe.. needless to say I replaced what I had picked up. not knowing weather she had been there before me. well... dip-# why don`t you just put plastic doors in front of the produce? before you give all of us hemolytic streptococci (causes several illnesses in humans) if I get sick because of your neglect. I will come looking for you! (ceo) and stuff this crap down your throat! ex - ranger

Read full review of Walmart and 2 comments
Hide full review
2 comments
Add a comment
H
H
Helen Jones
Leeds, GB
Feb 23, 2009 8:15 pm EST

The people you see handling your food at the grocery store are not the first slobs to have touched it. Every item in the fruit/veg section[along with anything that is sold unwrapped and 'fresh' ] has been handled by many..many other people before you, from the very facility the fruit is grown at to the greasy delivery guy.

If you make sure to properly wash all your food[and yes, buying organic does matter], you can get rid of the contamination's as best as possible.

H
H
holly
, US
Feb 17, 2009 6:39 pm EST

First of all it is not pronounced- mexico woman. It would be, hispanic or mexican. We don't say those hillbilly lady . Or maybe just in your case. I think you are probably a bit racist! Why don't you get out of your down home box for once. Or don't shop at walmart I'm sure they won't miss you.

ComplaintsBoard
J
5:01 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart owes me $85.42

I purchased credit card (temporary visa) for my friend . I tried to put money on the card because we are in the same business and he must use a credit card . I bought a Green Dot Money Pak card and put 85.42 on the card. The card took the money and advise me that the could card was not reloadable and they (Greendot Money Pak )would mail the money back to me. I never received the money nor did he. I felt bad because I didn't want him to think I took his money. Dumb me bought another card. They advise me I need to fax my light bill and my driver's license to get a card that's not temporary. I faxed twice at the Money store. Each time they told me they never received it. Plus they hung up on me three times. I asked to speak to a manager. I put them on speaker phone and held for three hours. Is this a joke ! They told me they never recieved my fax and I advised them I have the confirmation number that they did. I just want my $85.42 back. I don't know who to call but something is wrong. I am really upset .

Read full review of Walmart and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
Blondie Joy
Indianapolis, US
Sep 19, 2009 12:30 am EDT

Very curious to have this kind of trouble with the Green Dot-Money Pak card. PayPal's number one item for use...(to be able to add money into your paypal account.)

I bought one...at Radio Shack, the closest place to me that sells them. I put $100 on the card, and then went right to the web page at www.moneypak.com, and there are 3 options to click on and select: [1.} Reload this pre-paid card {2.} Add funds to PayPal for instant online spending {3.} Make a same day payment, cell phones, utility bills, credit cards, etc...

So YES they are reloadable, because I have now re-loaded it 4 times since...and wonderful option to be able to add funds to your PayPal account, because I buy things on-line all the time especially Amazon.com, and because they accept paypal, it is the safest way to pay instead of loading on your debit/credit card numbers! I have had a paypal account for years...with never a problem, it is very secure, and you are also protected in-case of fraud (but has never happened)

So the Green Dot- Money Pak card is NOT the problem, it sounds like the problem WAS Walmart!

ComplaintsBoard
C
12:34 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart wont activate

I bought a visa debit card for my sister for christmas, she is now trying to activate the card and it wants her ssn# address. this is insane. there is not another pre-paid debit card out there that wants that information and that you are suppose to wait 7-10 days to use the card. i put 25.00 on the card plus it cost 8.94 to load the money on there and she cant even use the thing. i will never buy another card at walmart again. my sister is very disappointed and that makes me angry. i also went on this website to activate and their is not a place on here to activate the card. i NEED help with this issue. Thank you christina smith
email address: [protected]@yahoo.com

Read full review of Walmart and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
T
T
too
,
Nov 25, 2008 6:31 pm EST

I really appreciate the fact that even I can use a credit card, but the Walmart Visa Card has too many charges. You are being charged to activate the card, reload money onto the card, and a monthly fee is deducted. I think that Walmart should be a little more considerate when it comes to the difficult times that we are all falling victim to. They should at least fargo the monthly fee and reduce the reload amount.

V
V
Victoria Swycinsky
Great Falls, US
Oct 13, 2009 8:43 pm EDT

I just got an e-mail from your company that my balance is zero and I haven't used my card since Oct. 7th.
Some one used my card unauthorized. I had a balance of 91.00 and some odd cents. What happened and what can I do to get this money back?

ComplaintsBoard
E
9:43 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart rude employees& understocked store

i have found that in the last 6mos that this store has under gone a change of being a benfit to the city to a care less attitude employees are rude & the store itself is not being stocked as it used to be thanks, ed bloodworth

Read full review of Walmart and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
Juliah
, US
Aug 26, 2009 11:03 am EDT

I completely agree! This walmart is aweful, I've gone to other walmarts around the area and they are so much nicer and the store is stocked and clean! I wish they didn't run Kmart out of business, I'd rather have Kmart here!

About Walmart

Screenshot Walmart
Walmart is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. The company was founded in 1962 by Sam Walton and has since grown to become one of the largest retailers in the world. Walmart's headquarters are located in Bentonville, Arkansas, and the company has over 11,000 stores in 27 countries worldwide.

Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.

In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.

Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.

Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.

Walmart Customer Reviews Overview

Walmart is a leading retail giant that offers a wide range of products at affordable prices. With over 11,000 stores worldwide, Walmart has become a household name for millions of shoppers. The company's online store, Walmart.com, has also gained immense popularity among consumers.

Walmart.com has received numerous positive reviews from customers who appreciate the convenience of shopping from the comfort of their homes. The website is easy to navigate, and customers can easily find the products they are looking for. The site also offers a wide range of products, including electronics, home goods, clothing, and groceries.

Customers have praised Walmart.com for its competitive pricing, with many stating that they have found products at lower prices than other online retailers. The website also offers free shipping on orders over a certain amount, which is a significant advantage for customers.

Walmart.com has also received positive reviews for its customer service. The company has a dedicated customer service team that is available 24/7 to assist customers with any issues they may have. Customers have praised the team for their prompt and helpful responses.

Overall, Walmart.com has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and customer service offered by the website. With its wide range of products and competitive pricing, Walmart.com is a top choice for online shoppers.
How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

Overview of Walmart complaint handling

Walmart reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Walmart.com, the app, the website, it's dismal functionality and the original complaint of false advertising was posted on Apr 20, 2024. The latest complaint SCO host was resolved on Jun 13, 2023. Walmart has an average consumer rating of 2 stars from 8322 reviews. Walmart has resolved 755 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.5
9849 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Walmart contacts

  2. Walmart phone numbers
    +1 (800) 966-6546
    +1 (800) 966-6546
    Click up if you have successfully reached Walmart by calling +1 (800) 966-6546 phone number 16 16 users reported that they have successfully reached Walmart by calling +1 (800) 966-6546 phone number Click down if you have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number 18 18 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number
    Customer Service
    +1 (800) 925-6278
    +1 (800) 925-6278
    Click up if you have successfully reached Walmart by calling +1 (800) 925-6278 phone number 2 2 users reported that they have successfully reached Walmart by calling +1 (800) 925-6278 phone number Click down if you have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number 5 5 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number
    Customer Service
    +1 (866) 925-2432
    +1 (866) 925-2432
    Click up if you have successfully reached Walmart by calling +1 (866) 925-2432 phone number 2 2 users reported that they have successfully reached Walmart by calling +1 (866) 925-2432 phone number Click down if you have UNsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number 3 3 users reported that they have UNsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number
    +1 (877) 937-4098
    +1 (877) 937-4098
    Click up if you have successfully reached Walmart by calling +1 (877) 937-4098 phone number 5 5 users reported that they have successfully reached Walmart by calling +1 (877) 937-4098 phone number Click down if you have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number 13 13 users reported that they have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number
    More phone numbers
  3. Walmart emails
  4. Walmart address
    850 Cherry Avenue, San Bruno, Florida, 94066, United States
  5. Walmart social media
Walmart Category
Walmart is related to the Retail Stores category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.