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Walmart / advertized price

1 Macedonia, OH, United States Review updated:

My fiance and I purchased a TV from a Wal-Mart yesterday from the Bainbridge location. We were at the Macedonia Wal-Mart today, looking for a mount to fit the TV, when we saw the TV we bought yesterday was being advertized for 30 dollars cheaper. We went to customer service where we talked with Katie. After she made some phone calls we followed her back to the TV section to prove they were advertizing the TV at a reduced price. After getting the model number and comparing it to our reciept Katie told us that the TV in the display was actually priced incorrectly and we paid the correct price. She could not refund us the 30 difference of Macedonia's posted price and the price we paid. She told us we could only get it for the posted reduced price if we purchased a second TV right now, and then we could return the one we bought in Bainbridge the day before to the Bainbridge location. If the motto is satisfaction garaunteed, why am I not satified. Why is it so hard to give me a 30 dollar credit for their mistake of falsely posting a sign almost as large as the TV itself with a incorrect price. Why did I have to by a second TV and charge my credit card a second time and spend my time driving all over town in order to get this price? This doesn't make sense for a manager to take this stand when the company that has a 60 inch tall sign with quotes stating "Customer Satisfaction Garaunteed". I will never buy another thing from this Wal-Mart location ever. I beleive the management here is all about profit and numbers and not about customer satisfaction. They left me feeling ripped off, not satified. this is the exact opposite of the strategy that made Wal-Mart so successful. Wal-Mart Macedonia Management team - Epic Fail

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Comments

  • Pl
      28th of Nov, 2010
    +1 Votes

    You were fine with the price before. You already had the tv. Why be so greedy over 30 more dollars.

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