Walgreens.com / bad customer service
My son, away at college, calls with his usual "Mom I don't have" Instead of sending money, I decide to go shopping online. I decided that Walgreen's.com was the best place to go because I could get everything from beef jerky to toilet paper. Three days after placing my order I receive notice that payment has been posted and my order is being processed. The next day I receive notice that my order has shipped. Walgreen's forgot one little thing on the package, the apartment number. UPS did circle through the apartment complex, but did not stop. Instead they decided to try to deliver the package in another city to someone with the same last name. That person declined the package for they had not ordered from Walgreen's. So UPS tried to deliver to three other people in three different states with the same last name. They all refused. I learned this by the tracking number. Not being able to give away my package, UPS decides to return it to Walgreen's warehouse. When I called Walgreen's customer service to inform them what was going on I was told, and I quote, "You need to get a hold of UPS and fix this yourself." I complained to Walgreen's until they decided to send another package right away. They did not follow through, so I called and asked for my money back. I was told that my problem would be escalated. I told them I just want my money back. I am then told I haven't given them enough time to resolve the situation. The order was placed in August and it is now into Sept. I talked to another rep and was told I would receive my money back but instead they re-sent a new package. I was then told the shipment couldn't be stopped and they were sorry I wasn't told about it and I would get the shipping fee back. I still haven't received the money for shipping, but the goods were finally delivered.
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