Walgreens
reviews and complaints

Do not go to this walgreens! Horrible horrible phone service. My psychiatrist gave me a prescription on paper for walgreens to refill... It's been a week and absolutely no emails, calls, nothing! And when I do call to find out about my [censor] prescription, it takes them 30 minutes with no answer! If you're gonna refill anywhere, don't do it here!

I currently take medications for my back. One of these is Percocet. I have been using Walgreens for my prescription needs. My October prescription was shorted significantly, and because I had extra pills I didn't notice the small bottle they had given me. Now, I am running short and am facing withdrawal symptoms. I asked the pharmacy in New Hope, Minnesota about this and they flatly stated the count was right.

Store # 5008
Good morning my name is Nichalaus T Horton and I am a frequent Walgreen's shopper not only for prescription's but also groceries. I went yesterday to my new Walgreen's store and was denied service. This is the first time this has ever happened to me at any Walgreen's. An employee Dave Thomas took my prescriptions and then ordered me to sit down. I felt at this point that this employee was not having a good day because I found it rather rude. After around 10 minuets my name was called and Mr. Thomas told me that he would not fill the prescriptions. When I asked why he said it was his choice. I was extremely humiliated and frustrated at this moment. I have been taking these prescriptions for sometime and my body is used to functioning with them. I asked for a store manager and spoke with the assistant manager and he also told me that it was up to the pharmacist.
Last night I started to do my research on policy's and procedures from pharmacy's. I found that this is somewhat common with Walgreen's stores in particular. Since I feel that I was discriminated against either for my skin color or perhaps the way I was dressed. I think it is normal for people to ask themselves these questions after being denied service and since I am usually in work attire and on this particular day I was rained on coming in and in gym attire I perhaps was denied.
This is my first step in my mission to not let this happen to people. No one deserves to be humiliated and told they cannot shop in stores such as Walgreen's. Discrimination has no place in our society today. Further more denying people their prescriptions written by Doctors without merit is dangerous to ones health. If a pharmacist has the power to deny service justifiable reason needs to be provided. This power can be abused and I feel in my case it has been.
While doing research on Walgreen's I was reading though many bio philosophy's and under Dave Thomas's states
"As a Walgreen's pharmacist, I offer health advice and answer questions on medications, disease states, and so much more, because I want to help you stay well."
I don't understand the point of having bio's if they are not lived out. This cannot just be for show. I was not offered health advice, Mr. Thomas refused to answer any questions I had, and how is he helping me stay well by turning his back on me in the store and denying prescriptions written by my Dr.
I will finish by adding that since this is the first time I have had a problem after shopping at Walgreen's for many years I will not judge the store from one disgruntled employee, but I will continue to search for avenues so that discrimination can be minimized in our society. I feel that when any United States citizen feels this is happened it is their right and their duty to speak up. We all have a voice and if one believes in his voice strong enough it will be heard.

I was a Prime Pharmacy mail order customer. They never messed up my orders and they always notified me when there was any issue at all. Well this all came to an end when I as well as others were notified that Walgreens would be taking over the mail order process. When I heard this I cringed thinking is Walgreens still bad processing scripts. Well I soon found out that they are. First off the process they used to convert former customers from Prime to Walgreens was less than adequate. They could not move over any of the scripts from Prime. Do you think they would have vetted this first, no! So, I had to get involved to go through my meds on the phone so they could be transferred. The next issue was payment. With prime it was easy, you just put in your credit card or bank info once and you were done. Walgreens did not have it in their system to ask for this information when ordering meds. So, I didn't really think about it until I received a letter stating I should pay my bill so I could continue to receive medication. The letter seemed somewhat threatening. Instead they should have said that they had an issue with their system and I should login and post a credit card. Now the latest call was due to my not getting all the meds that I reordered. I only received one out of 4. When I went on line I saw that my heard meds were on hold for some unknown reason. I called and the guys said I would not receive them until Dec 4th. I said I would run out before then. He cancelled the order and set it up to do shipping so I would receive the meds by this Wed. I called on Sun. I thanked him for doing this. Then I found out that one of the other meds I ordered was on hold for no reason they would disclose to me. I will get this one in time because I had enough to carry me over. Walgreens should have done a much better job at getting their system ready for all of this. I tried to register a complaint with them and was on hold for about 5 min. before the guy came on line and said that he could not transfer me and that I would have to call back during normal business hours. I hate Walgreens!

Your automated system when calling the store is atrocious. I have never had so many problems as I do with your system. It never recognizes what I'm saying and makes calling in a simple prescription refill 10X longer than it needs to be. It doesn't give you the option to use the keypad until it doesn't recognize what you say multiple times. I dread calling every time my prescription runs out. Fix it!

at about 11 a.m. I called in a drug refill on Thur. I said price and available, he put me on and checked if the refill would go thru. then checked to see if he had 90 also, he came back to the and told me that yes the refill went thru and I can pick it up later that day. Well we went today Friday. IT WAS NOT READY. I was pissed because I do what I'm told then you drop the ball.

I ordered contacts with an expedited shipping two months ago and I don't understand what takes you so long to just ship them out?
Oh, I asked their representatives about the same, but they had nothing to tell me, they only ket saying: don't worry, sir, your package will arrive soon, sir. Oh yeah? It's been 2 months, when do you mean when you say "soon"m huh?
Tired tired tired.

I just changed my prescription from another pharmacy to Walgreens this morning. Went in to pick up my prescriptions tonight. They had three ready but could not find one of them! They had three people looking for it! The line behind me was growing in numbers! I finally said I would come back tomorrow for it. THEN, I was told I had picked up another medication yesterday. I had not been out of my house all day that day! When I got home I looked up the name of the medication i supposedly picked up. It was a hormone chemotherapy medication for breast cancer. I do not nor have I ever taken this medication! I do not and have not had breast cancer! I did not take my new insurance card in to Walgreens until this morning. So...My question is who picked up that medication and who paid for it? Did my insurance get billed? This is quite disturbing to me! Lose one of my medications AND say I picked one up that I don't even take. Walgreens was my last hope of a good pharmacy in my town. Now I don't know what to think.

Twice I have gone to the Pharmacy for scripts and twice I have been treated like a drug dealer / I don't care what you need. The person in charge who stated they where in charge was Heidi,
time 1: I went in and was speaking to the employee at the service desk and while I was speaking she started speaking to another employee, then of course I had to repeat myself to her from the beginning... then Heidi stuck her head around the corner and stated she would not fill theses scripts then took a phone call... I was asking why she came back and said she would not ill them she had other customers that need them...HUH? this was a big problem for me now with my Insurance I had few choices...
time 2: My script's where call in 12:37 by the doctor and it was 3:35 and they where not ready the employee said They where not important because they had been called in and I could wait 25min like anyone else I explained I have already waited 3 hours she said wait I don't care.. I asked for the manager (Heidi of course) She told me she had 100 scripts she had to fill and didn't have time for mine yet. I told she had 3 hours she told me 25 mins. I said I'll call corporate she said do what you have to, I walked out of the store and started to drive away when my phone rang and said my script is ready... excuse me? HUH? what is going on in this store she needs more training and the employees do as well. please help!
Kenneth Whitford
[protected]@aol.com

On Friday 11/10/2017 I went to our Walgreen store and wanted to buy some razor blades (which are locked up in cosmetics). After waiting for a little while in cosmetics I asked the cashier in front to call someone to help me. After looking at me like I had three heads he stated that there was someone there. I told him I just came from there and there is no one there. After a couple of minutes I heard the page go out for help. I waited an additional 5 minutes and finally gave up. Walmart was happy to sell the blades to me so thats where I'll go from now on.

I dropped my medication one morning and speccifically asked if they could have it ready before 8:00 am the next day because I have to be at work by 8:00am. I chose this pharmacy because it was near my work and a 24 hr pharmacy.When I arrived around 730-740 am the next day. they couldn't find my perscription. It took them 30 minutes before they found it. I tried to speak with the manager of the pharmacy but she wouldn't speak with me and ignored me. I will not use walgreen pharmacies again. I was late to work and had to call my supervisor. I take care of medically fragile students. as the RN of these students I have to be there when they arrive due to their fragile medical issues. They frequently need emergency medical care and if the nurse is not there this can lead to harm to these students.
if the pharmacy is a 24 hr pharmacy it shouldn't matter what time I wanted to pick up my medication. even if it was 300 am in the morning. Cheryl

I went to Walgreens in DeRidder Louisiana to get my prescription filled for oxycodone. Although I don't know her name she has long curly hair, kind of heavy set, middle aged. She is one of the pharmacist. I could tell she was judging me by what she said and she didn't want to fill my perscription. I had a broken arm. She finally filled it but said my insurance wouldn't cover it because I had to many narcotics filled that year. I checked on Good RX for a coupon and found one that would be even cheaper than my co pay. She told me that they didn't accept those coupons. I told her that they did because I had used them before. She told me it wouldn't cover narcotics. Again I told her it would. After I got home I called my insurance company and they told me the reason they denied coverage is because she didn't fill out the request correctly. So she lied to me 3 times. I want to be able to trust my pharmacist.

On Thursday, November 2nd I waited for forty-five minutes for the store to open. I asked the employees who was going to open the store. They responded that the manager, but the manager never showed up. I returned home disappointed thinking I will never go back to Walgreens. Walgreens has been my go-to store for many years. It is not fair for a customer to wait for the store to open, and I left not knowing whether it opened or not. I have to drive to the next competitor, CVS.
Thank you for your attention and I hope you do something about this inconvenience.
The store address is 9807 Walnut Hill Ln, Dallas, TX 75238

My wife gave prescriptions to be filled in the Walgreens Amboy Ave st located in Edison NJ. It a total disgrace that it takes 8 hours to fill the prescription. We got a call from Walgreens that our prescription was ready. When we wen there around 9 PM they needed another 10 more mins. My son was not able to take his meds since he had already gone to bed. DO NOT SHOP AT WALGREENS anymore!

I went to Walgreens for a simple flu shot and gave them my insurance card. At first I was told my insurance didn't cover it, which it always had in the past. After investigation I was told insurance does cover, just not my insurance. I was getting ready to call my insurance carrier to discover what was different. The Muslim clerk with a scarf on her head barely even knew what I was asking. She said "yes" to all my questions which couldn't be right. Then I talked to a native English speaker and she explained it quickly. I almost had an unfounded complaint against my insurance company when it was actually a person working in the pharmacy who doesn't know English. THAT IS DANGEROUS. What else does she goof up on? This Walgreens is 3130 Lee Hwy, Arlington VA. Problem and dangerous!

Everytime I go into the Walgreens store in grenada Ms I am harassed by the employee Tracey Mays (if she is working at he time). She follows me around the store, watching me. Like I'm going to steal something. My wife and I live within walking distance of the store and used to do all of our shopping there because we didn't have a vehicle. We went in yesterday and she once again followed us around and as we got to register she actually came up to cashier and told her to "watch us". I mean it got so bad I had to threaten to call the police on her. Something has to be done. I've informed 2 managers of this and they go right along with it. This is not right we have spent a lot of money with Walgreens but if the harrssmsnt doesn't stop we will take out business elsewhere and I will take my complaint higher up and involve the police department

I have been a customer of Walgreens for many years usually picked up my medicine and most of the time my photos today October 29, 2017 Sunday at exactly 5:25 pm one of the photo associate name Kristine at 1830 W 11 Street, Tracy, Ca 95376 was the one on duty I was about to pick up my photos and told her to pick my photos and she told me I can only pick one photo and I said why she said she can only give one photo she said there's a limit I told her there is no limit. I told her I will pick the photo and pictured her as soon as I pick my photo she throw all my pictures to the trash and showing it and even making faces she descriminate me in front of the customer and even embarrassed me, is this how you treat loyal customer of Walgreens hiring people who are rude and have no respect to customer . Those are my family pictures throwing them to the trash really melt my heart employees at Walgreens have no heart and very disrespectful.

Dear walgreen's management,

Today, oct. 29, 2017, I received a automated phone message to pu prescriptions from my local walgreen's in perinton, ny. I called back and listened to the automated message that said 1 was ready now and 2 others were in the que to be processed. I then called to speak with a pharmacist who could help me because I already had all the scripts I needed and was a month ahead at this time.
I reached brian, he said he was the pharmacy manager. He would hardly let me speak, but I asked that he hold them because I had enough for a month. I explained that my dr. Had done refills from my visit but that I was not out.
He said he only had 1, while I was trying to get a word in to say no they said 3 were coming, he hung up on me. It was on purpose, not a mistake! He did not want to listen to me anymore and it was obvious.
I called back got him on the phone and asked why he hung up on me? He said oh it was a mistake. Then why did he not call me back? I know why because it was on purpose! This is not acceptable at all. He said he was sorry and that mistakes happen. Well a good person would call back and say, I lost you on the line, correct.
I just might switch my pharmacy because I cannot stand bad customer service. I am expected to give excellent service in my work so walgreen's better do some retraining of brian!
Phone number=[protected]
Time of call was apt. 2:30pm
I expect brian to be spoken to about customer service expectations.

Sincerely,
Elaine olshansk
[protected]

I went to walgreen's to get a prescription filled, they had called and said it was ready for pickup. I went to the drive thou. I told her my name and date of birth, this girl acted like I had ruined her day, so hateful, she pushed my change back to me jerking the drawer back to her, not a thank you or anything she rolled her eyes, she rolled her eyes!. Don't understand what is going on everything was ready for her all she had to do give it to me and take the money? People like that doesn't need to work in a place like that walgreen's has always been a great place for all my needs and she's not going to make me stop shopping there. Thank you for listening. Tammyhouse

I am writing in to complain about the delay in care by the Walgreens pharmacy regarding obtaining glucose test strips for my patient. The patient has been waiting over 2 weeks to have his test strips renewed. When asking the walgreens staff why the delay we get answers such as, "waiting on medicare, " without clear knowledge that walgreens has called Medicare. Additional responses were " I wasn't here all week so not sure." This patient cannot check his blood sugars because of this error.

Date: 10/4-present time, patient still doesn't have strips
Who: [name removed], 70 year old male, 5/1/1947
Where: Walgreens Chadd ford PA

Please help us get the patient what he needs.