Walgreens

I am sick and tired of trying to get pain medications filled. First one pharmacy is out so you go to the next pharmacy who has it and get it filled there only to have that thrown in your face and you are looked at suspiciously for having traveled around with your pain med prescriptions. I am a person who has systemic lupus and rheumatoid arthritis for years. I was involved in a major car accident when I was 2 years old, I am now 53. I've had over 100 surgeries including back surgery and a hip replacement x 2, hysterectomy, etc. To say that I am in pain puts it mildly. I was told years ago that I would need to start seeing a pain management doctor in order to have these types of prescriptions prescribed on a regular basis. I was an obedient patient and did as asked. Now I am seeing that pain management doctors are being viewed as "dealers". I will be on pain management therapy for the rest of my life if I am to have any quality of life. Why in HELL are pharmacists in charge OVER my doctor in ALLOWING me to get my medications filled? If my hip doctor prescribes a pain medication for me because I'm having severe pain this month and I get that filled, am I not allowed 20 days later to get another prescription for a different medication filled from my pain management doctor filled? I was just given a long acting hydrocodone prescription along with the regular hydrocodone prescription. I took these in to my Walgreen's pharmacy. I was told that the long acting was not stocked and they would have to order it and it would take about a week to get in. That was Saturday a week ago. I returned today, Friday and was told that they did get it in but that they had filled another prescription and didn't have enough to fill mine. Who was first, me or the person who got theirs filled? Then when I tried to get my other regular hydrocodone filled, I was told that because my hip doctor had just prescribed something for me on Monday that I would have to wait 5 days. Oh and by the way, I can't leave the prescriptions there to be filled whenever they DEEM THEY WILL FILL THEM, I must pick them up because they're not allowed to hold a FRIGGIN' piece of paper? What is going on here? If any idiot looked at my prescription history (and I know they can do this), they would see that I've been on this medication for many years. Why are they playing God or even worse, doctor now? I want to sue the pharmacy - any ideas on a lawyer that would represent me? I'm in pain and if my doctor prescribes me a medication, then their only job is to FILL IT!

I bought some prescriptions at Walgreen to which I was given a receipt with a notification that if I take the survey, I can entered their $3, 000 monthly cash sweepstake by going into www.wagcares.com.

If you logged into www.wagcares.com, you get pages of advertisements and you have to almost CLICKED on every one of those sites to finally find the sweepstake entry. I read some views from other customers WHO ALSO COMPLAIN about this SAME issue. If the Walgreen receipt states to logged into www.wagcares.com, it SHOULD take the customer STRAIGHT to the sweepstake survey site..NOT TO EVERY OTHER THING listed on 2-3 screens.
To get to the sweepstake entry, you have to answered about 10 -15 customer evaluation multiple choice questions(5 - 7 minutes) to get to the end where the entry form for the sweepstake. When you get to the application and you start putting in your name, address...IT FLIPS ITSELF OUT to THE NEXT SCREEN) : THANK YOU FOR YOUR SURVEY. It does this before you can finish entering all the necessary data on the entry form about yourself for that sweepstakes You try to use the back arrow to get back to the previous screen where your entry application was so you can finished entering the rest of your information and it won't let you.

If you go back to and re-find www.wagcares.com and try to start from the beginning, it also won't let you stating again : THANK YOU FOR YOUR SURVEY. SURVEY HAVE ALREADY BEEN TAKEN.
Survey: [protected] Password: [protected]
How to contact Walgreens:
Walgreen Company Corporate Office
Write or call us at:
200 Wilmot Road
Deerfield, IL 60015
[protected]

I had thyroid surgery in my early twenties because of an over active thyroid (graves disease). For thirty years my levels were normal. Then, I developed hypothyroid symptoms which took my health to the extreme in the other direction.
After gaining 40 lbs and not being able to remember where I lived or who I was, my husband took me to an endocrinologist. Great decision. She put me on non-generic Synthroid.
I've been having my prescription filled for years (at least 10) by Walgreens since day one. They've always operated like clockwork as far as getting my prescription ready for pick up when the last month's supply was getting low - most times, three days ahead of schedule.
I wish I could brag the same great service I've been receiving for the past few months. Sometimes my prescriptions have been late a day or two.
This time I ordered on the 14th. By email Walgreens received my order on the 16th. My last pill was the 20th. I received an email on the 24th stating that they were unable to submit payment to my insurance carrier. Today is the 26th and it looks as if I'm not going to be receiving anything for the next few days.
I've got great insurance set up for auto pay every month. I'm up to date with ins info.
What I can't understand is why the service has taken such a dive.
I have a distant friend who was once a pharmacist at Walgreens in another town about 20 years ago. It was such a stressful job that she had to quit. (Maybe that CVS pharmacist with the very nasty attitude should consider the same thing.) I know that health insurance companies are leading us all around by the nose and can be difficult to deal with.
But why should that mean that any patient (not just me) should be left without their medication?

If you are reading this, it is very likely that you have fallen victim to the infuriating dilemma of not being able to fill your duly authorized Hydrocodone prescription. I too have observed the "we're all out" stonewalling so common at numerous Walgreens throughout the country. Indeed, I witnessed multiple occasions over the last month during random observational visits to investigate this matter, where customers with valid scripts for Hydrocodone were turned away rather curtly by Walgreens pharmacy staff. How do I know the scripts were for Hydrocodone? Because I asked the customer in the parking lot, explaining that I was investigating the seemingly impossible task of getting a script for this commonly prescribed pain medication filled on a timely basis.

Before I continue, I should make it clear that it is all too obvious, that the rank and file employees at Walgreens have become toughened by the company's insipid policies that make it virtually impossible for them to offer the kind of customer service that we have every right to expect. Indeed, the responses from staff ranged from contrite and apologetic (mostly when talking to the aged), to curt and rude. What I found extremely disturbing however, was an obvious pattern of treating poor and minority customers with attitudes that can only be described as ranging from condescending, to downright rude. If you are a poor non-white minority individual in need of prescription pain medication, not only will Wallgreens staff treat you badly, but they will often seem to take cruel pleasure in turning you away while simultaneously making you feel like a common criminal. Yes, sometimes they even laugh at you behind your back. Because many of these individuals lack the understanding of their rights, most seem to contritely accept even the worst treatment.

On the other hand, I obsrved a professionaly dressed (suit and tie) white male, who simply refused to be put off. He correctly stated that his prescription was valid, that he had been taking this medication for many months, and that he had dealt with this Walgreens exclusively. He was very insistent that the pharmacy assist him in obtaining the medication by either having it couriered from another location, or at least contacting other branches in order to locate one that had it. He was quite determined, and intimated that he had placed this order several days prior, and had had quite enough of their excuses. He also made it clear that he had no intention of suffering withdrawal symptoms, and he then produced the Walgreens paperwork indicating the symptoms he could expect were his pain medication abruptly discontinued. This seemed to be the turning point in the interaction. Clearly this customer was not going to accept the curt "we are out and have no idea when we will have it in stock" answer. Instead he rightly placed the responsibility on Walgreens. Once it was clear this man wasn't leaving without satisfaction, the staffer agreed to call around to find a store that had his medication. Eventually, they did find one and the man left, presumably, to obtain his pain medicine. (Note, I did not interview him because HE indicated revealed that it was Hydrocodone.)

What is clear from this observation, is that Walgreens pharmacies operate on a unwritten policy of "white, well-dressed, squeaky wheel gets the grease" This is disturbing on so many levels, I'm not sure what else to say.

Clearly the new regulations regarding Hydrocodone are creating massive problems for people who should never have to face them. These are people operating in good faith, who have the misfortune of requiring strong pain relief medication. That there are many, many people in need of this medication is not at all surprising. The U.S. population is aging, and many are still finding it necessary to work well into, what would ideally be, their retirement years. Hydrocodone, for all of its vilification by the DEA and certain politicians, is keeping many of its users as hard working tax paying members of society. At the same time, less than 1% of patients on pain medication are getting into serious trouble with the drugs. The automobile industry, in contrast, could only dream of such a record for safety with their products.

I've chosen to single out Walgreens, because they are the largest pharmacy in America. They claim to offer kind, knowledgable, and compassionate service. And to be fair, I saw many examples of this during my investigation. However, once again, we are seeing people whose needs fall outside what I will call "the easy to satisfy norm, " who are being made to feel like they are simply too much trouble to help. The DEA and the burdensome new regulations placed on Hydrocodone are almost totally to blame. However, Walgreens staff also seems to consistently show indifference, or to even take pleasure in withholding service from poor and minority customers who have just as real a need for pain relief, as the well dressed professional white men. That is simply unacceptable.

I recently had a horrible experience that i do not want anyone else to go thru. i had a prescription refill and they gave me 1/6 of the prescription stating they had to back order the balance. i went back 5 days later, at night, and they then told me it was on backorder with no available date. on some prescriptions this would not be so terrible but the medication i am on cannot be discontinued immediately. it can cause dangerous side affects or after affects i guess. they did not make any attempt to call my doctor to see if there was an alternate medication nor did they try to call me to notify me even though they have my cell phone, email and text authorization. they left me at night without any medication, no way to get medication or offer any help. i called their corporate office to see what they could do to fine me a refill and they couldn't be bothered to return my call.
please, please, please switch your medications from there. i would not want this to happen to anyone
i am still in shock over this. imagine being stuck like this at night.

If you have a prescription from a doctor for some type of painkiller and want to be called a painkillerjunkie, doctor shopper, drug addict and generally have your character insulted and impugned then you need only to take to none other than Mr john caxix, head pharmacist at Walgreens pharmacy in huntsille tx He's the ultimate ### that the pharmacy industry in general and Walgreens in particular have to offer.

I wanted to create a canvass from Walgreens in Bayville, NJ of a picture that I took while on vacation. I had ordered the canvass online, uploaded the image, and selected the canvass that I wanted. It successfully went through, and the pickup was scheduled for the next day. I went in this morning (as this was a gift for my boss) and the sales lady couldn't find my product that I had ordered. I waited for approximately 10 minutes at the desk, waiting for the sales lady to try to find the product, without luck. She called over 2 other employees, who also couldn't find it. A manager then informed me that the store employee had made a terrible mistake and turned the canvass into a giant poster instead and that it would take approximately 2 more hours to make it into the canvass that I had ordered. However, because I was going to work, I couldn't wait 2 more hours and therefore, I have no gift for my boss. Furthermore, I asked if I can have the poster if they were going to throw it away and they said absolutly not, or I would have to pay for that in addition to the canvass that I had already paid for. Thanks Walgreens for turning what would have been a great gift into a terrible day.

Several times we have had pain medicine prescriptions filled at our local Walgreen's. The doctor prescribed Percocet (but the insurance co. requires the generic). Some of the pills actually work. Some of the pills don't. The ones that don't work have a chalky feel to them - kinda crumbly. The ones that work are more solid and have a hard slick surface. All the pills are marked with the same numbers. These are all in the same bottle, same prescription. Does anyone else have this problem? This has actually happened with other medications too. WHO DO WE COMPLAIN TO ABOUT THE FRAUD THAT IS BEING PURPETRATED ON THE ILL PEOPLE BY THE PHARMACEUTICAL COMPANIES THAT ARE MAKING THE GENERIC DRUGS?

I have never had as much trouble refilling a prescription as I have at Walgreens yesterday. My Dr. Called in my a refill for my usual prescription of Hydrocodone, which I take for fibromyalgia, as well as migraines on Fri. The 17th. However, when I called the pharmacy yesterday to check on the status of my script I was told that no refill had been called in. I politely thank the technician and then call my Dr.'s office to check with them. The Dr.'s assistant calls back a few hours later to confirm that the script had been called in on Fri. but that she would call the script in again to the pharmacy upon hanging up with me. I then return to Walgreens under the assumption my script would be ready, only to be told that again it had not been called in by the Dr.. The technician tells me she will fax over the refill to the Dr. again. I thank her and leave. Shortly after leaving the pharmacy the Dr.'s assistant calls me for a second time and assured me that she talked to pharmacist, and that I can pick up my script in an hour from the pharmacy. Two hours later I return to Walgreens yet again, only to be Denied this time by the pharmacist, who blatantly lies to my face and says that he never spoke to the assistant. He states that it is too early to fill my script and that the Dr.'s office will need to call back in the morning to speak to the pharmacy manager this time to release my script. Knowing he's giving me the run around I become agitated and drive off. I am forced to call the Dr. Yet again to have them release the hold on my medication the following day, which they gladly do. I returned to Walgreens this morning and was finally able to pick up script after countless phone calls, trips, and aggravation. I'm so disappointed with the incompetence and unethical behavior of certain employes at this particular Walgreens Pharmacy. I have been a loyal costumer for years, but not anymore. I refuse to be lied to and discrimatef against in the most obvious ways because I am on pain medication for a chronic illness. Me and my $250.00 monthly prescription coats will find a new pharmacy where will be treated with respect and dignity.

I wanted to share a warning about ordering photobooks from Walgreen's. I did only because I got a code for a free one, what a mistake! I received the book in the mail today (the only way to obtain it) and while my grandson's pictures are on the cover the inside is pictures of another child. I have spent over an hour on the phone with Walgreen's trying to find out who they sent my grandson's pictures to and they tell me they have no way of knowing who has his pictures! I am horrified beyond belief where those photos may turn up. And I am thoroughly disgusted by Walgreen's lack of concern.

It is December 26th on a Thursday, and I just wanted to get out the most awful event that ever happened to me on this day, and what a horrific company Walgreens is. I worked at the company for almost 4 months. Everything in the beginning was great, and I thought I actually had a job with people who cared about me. Everyone seemed nice, and one of the old managers I used to work with told me we were like family. All of my co-workers were very sweet to me, and I felt like it was a great place to work at to make some money for myself in the meanwhile.
Then that all changed for the worst on a day in November. I was dehydrated, and I fainted on the job. The ambulance came and checked me out to make sure I was okay, and I was. Completely fine. I don't have any disorders and it was simply dehydration, plain and simple, as things happen. Everything changed. My store manager turned as cold as ice, and treated me like a leper. I was embarrassed to fall down and that was the first time something like that happened to me. I kept working and continuing on, and tried to show that I was okay. I'm a goodhearted, kind, hardworking, and sweet person.
Days ago I went into the break room as always, and on the schedule I noticed I wasn't scheduled to work. I asked one of the managers why I wasn't on the schedule. His reply was that the company is very low on funds, and were giving all of the hours to the full time workers. They could only give me 6 hours up to 12 hours. At first I didn't mind, as I am just a student and living at home. But everyone else had hours, even the part timers. I was peculiar that something was not right, and that I was completely singled out from everyone. It hurt my feelings. I came home and I cried.
Then today came, and it was the worst day I've ever experienced. I went into work just as I would any day, but I had an intuition that something was not right, and that something bad was going to happen. My intuition usually serves me right, and by god, it proved that today. They called me into the office of only being there for a short period of time at the register. There was a man and the store manager. The man apparently worked in loss prevention, but, was without a doubt, an employee who cleanses people out of the company, by framing them and fabricating lies to get an employee to stop working there. I was set up, and told that I rang up items for a lower price, in which I never ever did. I was told that this occurrence happened in the past three days, and yet I only worked on Christmas Eve. They told me they even had a video of this happening, in which they never showed me. I am only nineteen years old, and learning the cruel ways of the world. I didn't know that this happened to people all over the country in the working industry, all the time.
I was discriminated against for fainting on the job, in which that is something that I could not control and just happened. I knew that was apart of it. I was so dazed and confused when this was happening. And why? Because I never did any of it, and this was all a plan to get rid of me as an employee. They were going to suspend me and then decided what to do. But I didn't give them that option. I was, without a doubt, interrogated, harassed, bullied, and verbally abused for a while until I was so threatened and so violated that I was absolutely disgusted and repulsed by the nature of the management, and voluntarily resigned. I walked away with my dignity, held my head up high, took my last pay check that was already planned out by the deceitful management, to be cashed out on the same day and just go.
I am so glad to be away and to have left on my own volition, and to not work in a place that is full of disgusting liars, that have no remorse for their evil actions or wrongdoings. I left, and I was picked up. It was such a personal attack, and when I mentioned that to them, they scoffed at me and made me the victim. It was the most horrible, and most cruel human experience to be asserted on me in my whole life. I am the most genuine, honest, and caring person. I would never hurt a soul. I have a tender heart. But it was smashed tonight in pieces, and will be healed again someday. I feel so good for leaving them on my own, then letting them toss me out in the trash. It helps buffer what extreme abuse I endured tonight in the workplace.

Walgreens needs to remove themselves from Cyber Monday because I order a item and Walgreens said it will ship and
Items arrive in 2-5 business days.
I order on 11/29/2013 Cyber Monday and Now its 12/21/2013 and no item! Walgreens never contacted me!
Would of been nice if Walgreens would email or call to let people know that you will not get your item before Christmas so the person could shop for something else!
Now I have to go out shopping for a last minute gift for a love one.

Thanks a lot,
Happy Holidays