The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

[Resolved] / Unlawfully taking money from my credit card account

5 4731 Tulsa ave., Shreveport, LA, United States Review updated:
Contact information:
Phone: (318)990-3026

This company unlawfully charged my credit card account in the sum of $ 29.95 for what I don't know. This made another account deliquent. A rembursment of $ 29.95 + 29.95 for the embaressment of not being able to cover my bills owed. This brings the total to $ 59.80 I should be rembursed for.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Dear Sir/Madam,

    Without any information in the message, I am unable to find the specific transactions. Please contact our support team at [protected] and be sure to include the first 12 digits of the card that was charged. They will be able to resolve this issue for you.

    Kind regards,
    Verotel Support

Sort by: UpDate | Rating


  • Yv
      30th of Nov, 2011

    I just got a text from my bank that the same company has tried charging my card yesterday & did charge $29.95 on May 30 2011. I tried calling them but got an answering service. I have no clue who these people are.

    0 Votes
  • Ch
      9th of Jul, 2012

    I was checking my bank statement and found had charged $59.95 from my account and I've never heard of them nor ever ordered anything from them, haven't any idea how they came about my account information but this is one shady business, my bank is in the process of trying to get the funds returned!

    -2 Votes
  • Ch
      30th of Oct, 2014

    10/29/2014 VTSUP.COM $27.39. I received this charge on my checking account and have no idea what it is for and have never seen it before. Please take it off as soon as possible.
    Thank you
    Charles Leisse

    -2 Votes
  • Ro
      6th of Feb, 2015

    The company is a sham, these kind of business will kill internet shopping .Shut them down and lock them up!

    +2 Votes
  • Me
      1st of Oct, 2015

    In reviewing my bank account online, Citizens Bank member, I noticed a charge for $30 pending for tomorrow, Oct. 2, 2015. The reference information showed which I did not recognize. I immediately looked this company up on the internet and it pointed me to the site, which also included the name Verotel. When I clicked on the option to find out why a charge was on my account, it asked for my 16 digit credit card/debit card information. There was no way in heck I would give that to them. There were no other options to get a hold of anyone at that "Company". I immediately called my Bank's Fraud Dept. and they are issuing me a new debit/credit card immediately to prevent future larger purchases. They also recommended I set up a Savings account, so that if in the future someone were to get access to my debit/credit card # they won't have access to all my money. It would only be for what is in my main account which the card is tethered to. Guess I better check my statements more often than I have been,

    -2 Votes
  • Da
      2nd of Sep, 2018

    @Melissa Harnish I also researched and found a site that uses this company for processing payments the site is local[censored] you pay to message other users on the site but from independent reviews it would seem to be a scam site for men none of the women that message back are real women, so I would assume there would be many of these scam sites that would use this sort of company to process their payments

    0 Votes
  • Ba
      7th of Oct, 2015

    never heard of this company, have no idea what this company is or why they would take money from my account

    -2 Votes
  • Ap
      16th of Dec, 2015

    Vtsup Verotel was taking $9.94 out of my checking account on the 20th of each month from March or 2015 through August 2015 before I actually noticed. I called the company, apparently a merchant credit card company that piggy backed off of a purchase that I made from a site I usually do not use. The company canceled the monthly charges, but NEVER reimbursed me.
    My exhusband is convinced that I am accepting credit cards for a private business and not claiming my income, now a huge ordeal in our Child Support Case, causing months of delay to be heard for modification.
    They will not even write a letter stating that I was not using their services. They owe me $59.64 plus months of Attorney's fees!!!
    April Gambrell

    -2 Votes
  • Jo
      16th of Sep, 2016

    best solution is to take prepaid card such as Veritas when you buy adult business ;)

    -2 Votes
  • Li
      23rd of Mar, 2017

    I had a $78.21 attempted Transaction that my bank flagged and denied to this vtsUP. it was a fraudulent transaction. beware. I'm so glad my bank blocked it, and I don't have to try to recover it now! Thanks USBank!!

    -2 Votes
  • Nn
      28th of Apr, 2017

    I don't think it's unlawfull. handles payments for memberships of certain websites. Try to use to look up details. Maybe you weren't aware of a "3 days free-site" offer where they only need your cc info for legal validation. Oh, and the asterisk claims in small print that without explicit cancellation you buy an auto renewal membership. It's a scam, but it's not illegal...

    -1 Votes
  • Ha
      6th of Jul, 2017

    I agree that this company is a sham. I was charged $14.98 to my account and I KNOW I did not sign up for any "SUBSCRIPTIONS" or "TRIAL PROGRAMS". This IS stealing and they should be shut down.

    -1 Votes
  • Ko
      18th of Jul, 2017

    I hope this sheds some light on this company!
    recently after a few checks on the site, I opened an account with free membership to a dating site in the UK -
    I received a few messages, then when I went to respond I then see I have to make a payment of £9.99 I was just considering adding my bank details & checked who the company was dealing with my bank details so typed in & it seems there are many complaints on a few sites about this company. its used on this dating site to pay for messages to potential dates you want to chat to, I don't mind paying, so thought id check. this company: Verotel Merchant Services B.V. - Danzigerkade 23D - 1013 AP Amsterdam - Netherlands, is the info I have found. but came across this site where others mostly complain as they do not know when or how the charge is made. I hope this helps anyone understand more.

    -2 Votes
  • Ha
      4th of Sep, 2017

    This Company handles payments for premium porn sites. Check that your family members are not subscribing using your card.

    +3 Votes
  • Io
      14th of Sep, 2017

    Hi, I saw that a payment was made on my debit card by the name of As soon as realized I did not buy any services from that company or country. I think they have a website also but I did not access their domain so to say. I don't know what they offer or give out as by product or service but it seems they are very illegal even to charge big amount of money to the people that is not relevant with their company. I'm gonna make a complaint as soon as possible to get my many back.

    +1 Votes
  • Ra
      11th of Jul, 2018

    Ok, Verotel is a credit card processing company that processes credit cards for personal websites. One type of industries they work for is porn websites, so not pointing fingers but before you freak out, perhaps you can think back when you might have felt horny and wanted to see a particular porn star. There is a chance you'll remember your login and go through the process of unsubscribing.

    +1 Votes
  • Ri
      6th of Aug, 2018

    I thought this was fraud. But, it was for a purchase of a domain name from freenom.

    +2 Votes
  • Ca
      15th of Aug, 2018
    Verotel Merchant Services / - Pagamento non autorizzato

    Ho notato un pagamento non autorizzato di 24 euro risalente all'8 luglio chiedo di essere rimborsato quanto prima contattare [protected]
    A chi mi posso rivolgere?
    Mi rivolgerò ad autorità

    0 Votes
  • Ve
      24th of Sep, 2018

    @Carmine 93 Dear Sir,

    We have refunded the July 8 charge to your card.

    Sorry for the inconvenience!

    0 Votes
  • Ar
      20th of Aug, 2018
    Vtsup Banana Sta Ana - Créditos que yo no he pedido más que información

    Me han cobrado 29'95€ de mi cuenta sin autorización previa.
    Por el hecho de entrar en un anuncio sobre una oferta de créditos. Reclamé y después me dijeron que era un sólo pago pero me lo han vuelto a cobrar. Además de 10 céntimos cada vez que pincho

    0 Votes
  • Fa
      20th of Aug, 2018
    Verotel Merchant Services / - Verotel
    United States Verotel, sono a richiederle la sospensione immediata dell'addebioto mensile di € 29.99 sulla mia carta di credito intestata al sottoscritto, Sig. Garnero Fabio.
    Qualora non dovesse esser effettuato con sollecito tale richiesta, mi vedrò costretto ad adire alle vie legali chiedendo spese e rimborsi.
    Cordiali saluti

    0 Votes
  • Wi
      20th of Aug, 2018
    Verotel Merchant Services / - Taken my money without authorization.
    United States

    This company has charged my debit card $9.99 without my consent, I have no idea why. It has made my account negative. I want my money refunded. I don't know this company at all. I really need my money back. This is fraud

    0 Votes
  • Ve
      24th of Sep, 2018

    @Willie Muse Dear Willie Muse,

    Please email [protected] to resolve the issue.

    Kind regards,
    Verotel Merchant Services

    0 Votes

Post your comment