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Verotel Merchant Services / VTSUP.com
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Verotel Merchant Services / VTSUP.com
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www.verotel.com
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3.1 115 Reviews

Verotel Merchant Services / VTSUP.com Complaints Summary

61 Resolved
54 Unresolved
Our verdict: While Verotel Merchant Services / VTSUP.com has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Verotel Merchant Services / VTSUP.com reviews & complaints 115

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Newest Verotel Merchant Services / VTSUP.com reviews & complaints

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M
4:20 am EDT

Verotel Merchant Services / VTSUP.com Charged with out permission

I have lost a sum of $105 from this company secretly charging my account!

MacKaela Geisler

Desired outcome: I want this canceled and I want reimbursed!

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M
1:27 pm EDT
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Verotel Merchant Services / VTSUP.com unauthorised payments from my bank account,, possible, scams,fraudulent

My internet is :mike.[protected]@btinternet.com My name is M Hall. The following transactions appear on my bank statement as follows:
XSMOBILE SP Z.O.O. 23.8.21 £14.99
XSMOBILE SP Z.O.O> 14.8.21 £7.49 (appears twice on same date)
VTSUP.COM*FUNION L 23.8.21 £39.99
VTSUP.COM*FUNION l 23.8.21 £49.99
VTSUP.COM ESCTO 17.08.21 £49.95 ( appears twice)
VTSUP.COM*C11-TEL C 23.08.21 £16.49 and £5.00 on the same date
VTSUP>COM*C11 -TEL C 11.08.21 £16.49, £5.00 & £2.95 on the same date
I did not agree any of these payments and cannot give indication of which bank cards were used because i know that i did not make any payments via my bank cards. I have been hacked /scammed and i view these as fraudulent I want the amounts refunded and any memberships cancelled immediately. Thank you Mr M Hall

Desired outcome: refund and cancellation of any subscriptions

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K
5:42 am EDT
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Verotel Merchant Services / VTSUP.com Unauthorised charge in my credit card for 39,95 euros

2021/08/13 at 05:05:28, I have been charged with the above mentioned amount for a purchase I have never done, not even authorised lately in my bank.

I have already comunicated this fraudulent fact to the support email provided by the company on Internet, a couple of times but received no answer. If the charge is not cancelled, I shall sue the matter at a police station and act with all the wrath that my guts allow against the company.

My bank is Kutxabank and my credit card ends in 8004.

Looking forward to a swift solving of the matter.

Kepa

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M
2:19 am EDT

Verotel Merchant Services / VTSUP.com Charge in account

I have been charged for I don't know what? This is not me who authorised the charge and I would like it to be stopped. I have no clue as to what it is or have I gave anyone my card details. It seems like a scam and I have never heard of this company or never dealt with this company.
Reading online it appears to be a scam. Please help me in this matter.
Thank you

Desired outcome: Stop charge!!!

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S
1:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Verotel Merchant Services / VTSUP.com has left an official reply on this complaint.

Verotel Merchant Services / VTSUP.com Unsure?

I have at least 6 mo of $9 charges and one for $29.95 on my bank statement and I've never ordered ANYTHING from this place! I want an immediate refund along with canceling recurring charges for whatever the hell this is! You can reach me at s.[protected]@gmail.com If I don't hear anything in 24 hrs or my account is not reimbursed in that time frame, I'll be contacting my attorney!

Desired outcome: Refund

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R
2:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Verotel Merchant Services / VTSUP.com has left an official reply on this complaint.

Verotel Merchant Services / VTSUP.com Can not cancel recurring charge

I have a recurring monthly charge for 15.95. I can not figure out how to cancel it. I attempted via email to no end. I did some research online and other people have warned me that if I try to cancel via your website and give you my card number you will just double charge me. My email address is [protected]@gmail.com. Please contact me to fix this issue.

Desired outcome: Stop recurring charge

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O
1:36 am EDT

Verotel Merchant Services / VTSUP.com Unlawful charge of 29.99

It's 12:30 am. July 10, 2021. My card was charged without my permission. Just so you know for whoever is reading this, you have 24 hours to reply and give me my money back or I will be going to my Captain and start a investigation myself. I am a police officer in Orlando, Florida. If you think this is a game, then you shall see that it isn't. I will be waiting for a response ASAP. FOR ANYONE ELSE WHO ARE HAVING PROBLEMS WITH THIS COMPANY. PLEASE CALL ORLANDO POLICE DEPARTMENT AND REPORT IT. EVEN IF YOU DONT LIVE IN ORLANDO, FL. JUST REPORT THE CITY AND STATE AND IT WILL BE TAKEN CARE OF. Thank you

Desired outcome: My money back on my card and delete my information. I will keep watching this page

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M
8:49 am EDT

Verotel Merchant Services / VTSUP.com Verotel “vtsup”

Took money from my debit/bank account and I don't know what this company is. I have never given them any information and it is very concerning. I do not have any "active memberships" with any companies at all, so that is a complete lie. They are more than likely a China scam. I will go through the head of my own business and their investigation department before I "type in my credit card information" again are you kidding me!

Desired outcome: Refund for $9.00 for 3+ months

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T
1:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verotel Merchant Services / VTSUP.com £7.99 charge.

I have been charged £7.02 from vtsup.com*N-I-PROD.

I don't know what this charge is for. I would like it refunded and any future charges cancel.

My name is Tanya Payne. I do not want to give any further details until I know this site is lawful and able to help me.

You should know who you are charging and with that unique charge reference should be able to locate any information you have on the charge for me.

Please email me:

[protected]@icloud.com

Desired outcome: Refund/cancellation.

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J
9:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verotel Merchant Services / VTSUP.com Fraudulent Charge

I was charged 9.00 usd today and have no idea why. I've never even heard of your company. Please refund. I have no subscribed to anything recently, nor have I approved of any charges to my debit card. I cannot afford to be throwing money away, especially for absolutely nothing. I would greatly appreciate if this would be taken care of, and no future charges are made to my account. Thank you.

Desired outcome: Refund and no further charges

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E
7:33 pm EDT

Verotel Merchant Services / VTSUP.com VTSUP.COM*FUNION LP Amsterdam NDL

Dear staff,

My credit card was charged of a sum of 39, 95 euro the last 8th of June (2021), by your service VTSUP.COM*FUNION LP AMSTERDAM NDL. I do not know this service, nor I purchased or subscribed to it. I noticed my card was charged because my bank send me an SMS on my phone everytime I make an operation on my bank account. I was sleeping and the ringing of the SMS from my bank awakened me. I did not make any operation that day on my account, so it is a fraud, and someone is attempting to steal this sum from my bank account. I would like to involve the italian postal&telecomunication police into this problem, to investigare. But, before doing that, I wanna also try to resolve the problem in a friendly way, asking you to refund me.

Best regards,
Enrico

Desired outcome: Complete refund

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M
7:13 am EDT

Verotel Merchant Services / VTSUP.com Addebito non autorizzato

Preg.ma Verotel, sono a richiederle la sospensione immediata dell'addebito di € 39.95 sulla mia carta Postepay (avvenuto in data 09/04/21) intestata al sottoscritto Sig. Munaro Luciano, pagamento avvenuto senza autorizzazione alcuna.
Qualora non dovesse esser effettuato con sollecito tale richiesta, mi vedrò costretto ad adire alle vie legali chiedendo spese e rimborsi.
Cordiali saluti

mail: [protected]@gmail.com

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A
1:56 am EDT

Verotel Merchant Services / VTSUP.com Cargo no autorizado

Hola, se me está haciendo un cargo no autorizado de 39, 95 euros, y no he activado ninguna suscripción. Por favor den de baja este cargo y háganme la devolución, gracias.
Mi email es ah. [protected]@gmail.com
El cargo se ha realizado hoy a las 7:09 hora española.
No tengo ninguna suscripción activa que pueda provocar esto, así que no entiendo de donde proviene.
Un saludo

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A
6:19 am EDT

Verotel Merchant Services / VTSUP.com Please cancel the payment

19.90 EUR was paid at vtsup.com * HEXUM LTD LONDON GB on March 10, 2021, and 19.90 EUR was automatically paid at vtsup.com * HEXUM LTD LONDON GB on April 10, 2021.
Payments made on April 10, 2021 are not what I want.
Please cancel the payment.

The site is located at https://www.japornxxx.com/.

card number: [protected]
04/23

e-mail: [protected]@gmail.com

Desired outcome: cancel the payment

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J
11:00 am EDT

Verotel Merchant Services / VTSUP.com Website I didn't sign up for

I have been getting charged alot from you guys for some site I've never heard of due to my card been stolen which I've contacted my bank about. But they've mad thousands of dollars in transactions to some site and would really want a refund due to needing the money back for bills and etc. Please and thank you
Plus I really need the money to pay my bills please and thank you

Desired outcome: Full refund

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J
1:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Verotel Merchant Services / VTSUP.com Charges To My Debit Card

I sincerely wish to have whatever subscription or monthly payment from my debit card CEASED.
On Both the Months of Feb & March of this year, I was unaware of the monthly subscription I was initially getting involved with. A GRAND MISTAKE ON MY PART!

I have received the following in my bank account today:

POS Purchase
OPOS vtsup.com*DC Paynet Trapiche Ar ES

$29.95

If you could please CANCEL THE SUBSCRIPTION & CEASE & DESIST WITHDRAWING MONEY FROM MY ACCOUNT, NO-REIMBURSEMENT NECESSARY, just flat out CANCEL my subscription. Thank you very much!
-JP

Desired outcome: TO BE RESOLVED BY CANCELLING MY SUBSCRIPTION IN FULL!

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H
4:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Verotel Merchant Services / VTSUP.com Charges

Over £200 has been taken in total in amounts of between £5 and £20 on a daily basis sometimes 4/5 times a day emailed the company with no reply I cannot afford to have this keep happening I am having to move money from this account to stop it from being taken as a result of this money being taken I have had bills refused and incurred charges because of this

Desired outcome: Refund and cancel

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E
3:43 pm EST

Verotel Merchant Services / VTSUP.com Vtsup.com*funion LP Amsterdam

Ho due addetti di 39, 99. Vorrei la sospensione immediata dell'addebito mensile sulla mia carta di debito n° 5167 **** **** 0373 intestata al sottoscritto sig. Gordillo Diaz Edwin Elias.
Qualora non dovesse esser effettuato con sollecito tale richiesta, mi vedrò costretto ad adire alle vie legali chiedendo spese e rimborsi.
Cordiali saluti
Gordillo Edwin.

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12:26 am EST

Verotel Merchant Services / VTSUP.com Neleistinai nuskaiciuojami mokesciai is mano kreditines korteles

Labas rytas. Siuo pavadinimu pasivadinus imone, jau nepyrma karta atskaiciuoja 5e nezinau net uz ka, dabar saskaita tuscia tai periodiskai bando bet kadangi saskaita tuscia nepavyksta, bet nepastebejes esu kad nuskaiciuojat nuo mano saskaitos nuo 2020.10.20 sia diena ivyko pyrmas atskaiciavimas, antras 2020.11.12 trecias mokejimas 2020.12.12 po to ir ketvirtas jau siu metu 2021.01.09 tiek atskaiciuota nezinau uz ka ir uz tai kuo nesinaudoju, dabar bandete atskaiciuot 2021.02.09 nepavyko, tad sekantis bandymas buvo 2021.02.12 taip pat ne pavyko, ikelsiu israsus kad matytumete kada vyko neteiseti pinigu isemimai is mano saskaitos. Prasau issiaiskinti aferistu vagystes, ir nutraukti nutraukti mokejimus is mano saskaitos, bei grazinti jau pavogtus pinigus I mano saskaita. Aciu

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2:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Verotel Merchant Services / VTSUP.com Unknown payment

Dear Sir/Madam,

I was billed £37.11 on 4/02/20 by "VTSUP.COM*DIGITAL".

I have not signed up for any digital services, so this payment is unaccounted for. In these trying times, I cannot afford to simply let this go.

Please provide me with a refund and the assurance that you will not take any further payments from my debit account.

My email is [protected]@gmail.com

Thank you.

Desired outcome: Refund & no further payments

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Frequently asked questions (FAQ) about Verotel Merchant Services / VTSUP.com

Expand Collapse all
Is VTSUP.com a legitimate website for online transactions?

VTSUP.com, also known as Verotel, is a legitimate online payment processing service.

Can I trust VTSUP.com with my personal and financial information?

VTSUP.com uses security measures to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

How reliable is the customer service provided by VTSUP.com?

VTSUP.com provides customer support, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.

Is VTSUP.com secure for online transactions?

VTSUP.com uses encryption and secure payment processing technology to protect user data during online transactions.

Are there any known scams associated with VTSUP.com?

While VTSUP.com is a legitimate service, it may be misused by some vendors or scammers. If you notice an unknown charge from VTSUP.com, contact your bank and Verotel's customer service immediately.

How long has VTSUP.com been in operation?

Verotel, the company behind VTSUP.com, has been operating since 1998.

Are the charges from VTSUP.com always legitimate?

VTSUP.com handles transactions for numerous online vendors, so charges should be legitimate, but if you don't recognize a charge, contact VTSUP.com or your bank to investigate further.

Does VTSUP.com provide transparent billing information?

VTSUP.com aims to provide transparent billing, but always review your bank statements and verify any charges associated with VTSUP.com.

How can I cancel a subscription that's being charged through VTSUP.com?

Subscription cancellations would generally need to be done through the vendor you're subscribed to, although VTSUP.com's customer service may be able to assist.

Can I trust online reviews about VTSUP.com?

When researching VTSUP.com, read multiple reviews from different sources to get a well-rounded understanding of the company.

Does VTSUP.com offer customer support in case of unauthorized charges?

Yes, VTSUP.com offers customer support to assist with billing issues, including unauthorized charges.

What kind of businesses use VTSUP.com for their transactions?

VTSUP.com is used by a wide variety of online businesses, from digital content providers to e-commerce websites.

How can I contact VTSUP.com if I have a query or issue?

You can contact VTSUP.com's customer service through their website or the contact information provided on your billing statement.

Is VTSUP.com compliant with financial regulations and security standards?

VTSUP.com, as a payment processor, should be compliant with relevant financial regulations and security standards such as PCI DSS.

Can I get a refund for a charge made through VTSUP.com?

Refund policies would typically depend on the vendor who made the charge, but you can contact VTSUP.com's customer service for assistance or to dispute a charge.

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Contact Verotel Merchant Services / VTSUP.com customer service

Phone numbers

1877 925 1877 1877 872 9246 More phone numbers

Website

www.verotel.com

Most discussed Verotel Merchant Services / VTSUP.com complaints

Unlawfully taking money from my credit card account
3
(opinions to this review)

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