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Verotel Merchant Services / VTSUP.com

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Customer Service

1877 925 1877 (United States, Sales)
1877 872 9246 (United States, Enduser Support)
800 4422 9999 (Europe)
+31 205 315 757 (Netherlands & Other Countries)
Danzigerkade 23D, 1013 AP
Amsterdam
Netherlands

Complaints & Reviews

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Verotel Merchant Services / VTSUP.commoney taken from account unlawfully

Hello,
I would like to inform, that company vtsup.com/cougar unlawfully charged my credit card account in the sum of 15.00 GBP a month for what I don't know from 01.02.19 till 02.07 each month 15 GBP was taken. This brings the total to 90.00 GBP I should be rembursed for.
I never subscribed
to any of VTSUP services and ask to return my money immediately.

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    • Verotel Merchant Services / VTSUP.com's response · Jul 20, 2019

      Dear Aleksandra,

      Please contact our livesupport ([protected]@verotel.com) team for this. They can help you a lot better if they get in contact with you directly other than reading complaints on a website.

      Kind regards,
      Verotel Support

    Verotel Merchant Services B.V.fraudulent credit card charges

    Although I had cancelled the respective subscription in due time my credit card was wrongfully charged every month with 29.99 EUR.

    Once I noticed I addressed the issue with Verotel and explained it in detail. Verotel kept sending back what seems to be an automatised reply. The problem was not tackled let alone resolved.

    At the time of me writing this, the fraudulent charges form my credit card by Verotel have not been fully refunded yet.

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      The complaint has been investigated and
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      Verotel Merchant Services / VTSUP.comarielrebel.com

      I subscribed to this site for a month using vtsub. After subscription, I received a mail telling the subscription will be renewed automatically. I replied I did not want this because I wanted to try this only for a month and they replied again that it will not be renewed. Later, I found out I was charged twice more. I enquired about this Monday but heard no reply until Thursday today. I had to block use of my card in foreign countries to prevent this from happening but have not been compensation for the two unauthorized charges.

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        • Verotel Merchant Services / VTSUP.com's response · Jun 05, 2019

          Dear Sir,

          I (from the Amsterdam office) have no record of your communication in regards to cancellation. All I can see is that you yourself cancelled the transaction 2 days ago, on June 3rd. Who did you communicate with? The merchant? If so, they apparently forgot to cancel the membership, or us? In that case we did not cancel it. Or someone else?

          Anyway, I have refunded the two recurring charges you claim to have tried to prevent from happening.

          Kind regards,
          Verotel

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Verotel Merchant Services / VTSUP.com — addebito non autorizzato carta di credito

        Buongiorno, mi chiamo Giovanni Mercorillo. Vi contatto per richiedere il rimborso immediato di ben 7...

        The complaint has been investigated and
        resolved to the customer's satisfaction
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        Verotel Merchant Services / VTSUP.comunexpected charge

        I have found an an unauthorized withdrawal from my account.
        I have no idea who this company is. I remember giving my details to a trading company but never authorize any payments.

        They have taken twice 29.95€ and a third attempt again by a vtsup.com*Banana Sta.

        29.95€ were taken 04/02/2019
        29.95€ were taken 04/03/2019

        I request a full refund

        My name is Giovanni Mercorillo

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          • Verotel Merchant Services / VTSUP.com's response · May 02, 2019

            Dear Giovanni,

            I am unable to find a transaction with only your name. Can you send me an email with the first 12 digits of the card (marcel at verotel.com).

            Thanks!

            Kind regards,
            Verotel Support

          • Verotel Merchant Services / VTSUP.com's response · May 06, 2019

            Dear Giovanni,

            After your email, I found the transactions. They have been refunded accordingly.

            Kind regards,
            Verotel Support

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          The complaint has been investigated and
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          Resolved
          Verotel Merchant Services / VTSUP.com — I do not know why you are illegally withdrawing 29,95 € from my bank account every month!

          This is the second time I write to you, and this time I do pretend an written answer and - of course- all my...

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          resolved to the customer's satisfaction
          Resolved
          Verotel Merchant Services / VTSUP.comunauthorized credit card charges

          Since the month of August 2018 my credit card has been debited for the amount of Euro 29, 95 with the following description " 20/10/2018 VTSUP.COM*BANANA STA - AMSTERDAM - Altre Uscite - [protected], 95 €, for something that I don't know.
          I fear that this is a scam and that the info related to my credit card have been misused by some merchant that I, unadvertantly, might have contacted.

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            • Verotel Merchant Services / VTSUP.com's response · Mar 27, 2019

              Dear Sir,

              Sorry to hear you have been charged for services you are not aware of. We are happy to help you out, but need more information. Please provide your email address and the first 12 digits of your credit card per email to marcel[at]verotel.com and we will help you out asap.

              Kind regards,
              Verotel Support

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Verotel Merchant Services / VTSUP.combanana stash

            Bonjour j ai 6 paiement de 34.95 euro qui passe sur mon compte depuis le 5 octobre et tout les mois a la même date alors que je n'ai pris aucun abonnement ceci est frauduleux et je ne c est pas quoi sa correspond, je veux un remboursement
            Numéro carte 5131.6261.0875.0301
            (J'ai fais opposition sur cette carte il ya quelque jours)

            Adresse mail
            Sofiane.[protected]@sfr.fr

            banana stash

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              • Verotel Merchant Services / VTSUP.com's response · Mar 18, 2019

                Dear Soufiane,

                I found the transactions, thank you for providing the correct info.
                Please note that we have refunded the last 5 transactions. We are
                unable to refund the first one, because it was authorized using a
                3D secure authentication. This means that the person authorizing
                the transaction used a personal pincode and a cardreader to
                authenticate it. This is normally the cardholder itself. For sure the
                card has been present.

                Kind regards,
                Verotel Support

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Verotel Merchant Services / VTSUP.comm. [protected]@gmail.com

              Me han cargado ilegalmente 20, 09 euros me podían indicar porque ya que no tengo ni idea de a que es debido por favor anulen los pagos o me vere obligado a poner una denuncia contra ustedes ya que no especifica porque que viene ese cargo por favor aclare me lo mi correo es m.[protected]@gmail.com
              Los 12 primeros números de mi tarjeta son:
              [protected]

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                • Verotel Merchant Services / VTSUP.com's response · Mar 12, 2019

                  Dear Sir,

                  This charge is a recurring charge for a membership to a website. You signed up (and paid EUR 29.95 using 3D secure authentication) on Feb 7, 2019. You then cancelled the membership, but was offered a 33% discount to continue, which you then accepted. The EUR 20.99 recurring charge is a subsequent charge for this membership, with the accepted discount deducted.

                  Since we are unable to prevent a chargeback from happening for our merchant, we have refunded this transaction and blocked your card in our system.

                  We trust that everything is now resolved.

                  Kind regards,
                  Verotel Support

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Verotel Merchant Services / VTSUP.com — unauthorized debiting

                Since august 2018 my credit card has been debited for an amount os euro 29, 95 from this unknown company for...

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Verotel Merchant Services / VTSUP.comcharged for nothing

                Went on to my credit card website today to check my balance and saw a charge for $170.22 from "vtsup.com*worldwide amsterdam nh" even though I haven't purchased anything since last week and it says that the payment to that site was made on march 4th. This company has never charged my credit card before, so I wish to know how the they even got my credit card information to charge it

                charged for nothing

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                  • Verotel Merchant Services / VTSUP.com's response · Mar 08, 2019

                    Dear Sir / Madam,

                    Can you please provide some information to us, so we are able to investigate this claim? Please email your name, email address and the first 12 digits of the card that was charged to [protected]@verotel.com and we will resolve the issue for you.

                    Kind regards,
                    Verotel Merchant Support

                  • Verotel Merchant Services / VTSUP.com's response · Mar 08, 2019

                    Dear Sir,

                    We were able to find your transaction and have refunded it for you.

                    Kind regards,
                    Verotel Support

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  Verotel Merchant Services / VTSUP.comunlawful charges

                  For the past couple months i have been continuely charged by vtsup.com for an unknown transaction. Beginning to feel as though i am being unlawfully charged, there have been multiple $30 transactions on my account. I have zeron understanding as to why this is being charged to my account, over $60 from this ‘vtsup.com' has been charged to my account, i expect to be reimbursed for the fraudulent charges being made to my account...

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                    • Verotel Merchant Services / VTSUP.com's response · Feb 26, 2019

                      Dear User,

                      I'm sorry to hear you are unfamiliar with charges made using your credit card.

                      Please, kindly contact [protected]@verotel.com to be assisted, and possibly be refunded if these
                      charges were not made by you.

                      When you contact Live Support, kindly inform them of the first 12 digits of your credit card, in order for them to track
                      the transactions made with this card that used our payment processing.

                      Kind regards,
                      Verotel Support

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    Verotel Merchant Services / VTSUP.compagamento con carta illecito

                    Vi informo che in data 15/01/2019 e 22/02/19 mi sono stati prelevati dei soldi per un totale di 79, 90€ dal conto corrente da voi senza che io autorizzassi l'operazione. Vorrei ottenere un rimborso il prima possibile e cancellare qualsiasi tipo di iscrizione dal vostro sito (cosa che credevo fosse già stata fatta). Conto su una vostra tempestiva risposta prima di procedere per vie legali.
                    Daniele Cecchini

                    pagamento con carta illecito
                    pagamento con carta illecito

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                      • Verotel Merchant Services / VTSUP.com's response · Feb 26, 2019

                        Dear Daniele,

                        I'm sorry to hear charges where made without your authorization.

                        Please, could you kindly contact [protected]@verotel.com and give them the first 12 digits of your credit card in order for them to track these transactions and be able to assist and refund you for these transactions.

                        Kind regards,
                        Verotel Support

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Verotel Merchant Services / VTSUP.com — unauthorized credit card charges

                      Hello. My name is Luigi Mastroianni and I write from Italy. Today I saw that there is an unauthorized charge...

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
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                      Verotel Merchant Services / VTSUP.com — prelevement frauduleux de votre part

                      Mesdames messieurs de vtsup banana sta vous avez preleve le 27/12/2018 et 30/01/2019 les montants de 34.95...

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                      resolved to the customer's satisfaction
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                      Verotel Merchant Services / VTSUP.com — prélèvement inadmissible

                      Bonjour je vous contacte car vous m'avez prélèvement sur mon compte bancaire la somme de 34, 95 le 24 janvier...

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
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                      vtsup.com*banana sta — cargos no autorizados de la tarjeta de credito

                      Mi nombre es Xabat y solicito el reembolso de 29, 95€ mensuales (casi 260€) de todo el año 2018 ya que yo no...

                      Verotel Merchant Services / VTSUP.comReclamo

                      Preg.ma Verotel, sonoa richiedere la sospensione immediata dell'addebioto mensile di € 29, 95 sulla mia carta di
                      n ° xxxxxxxxxxxx3895 intestatala sottoscritto, sig. Sansotta Luigi. Inoltre le chiedo il rimborso della suddetta cifra.
                      Qualora non fosse necessario verificare con sollecito richiesta, mi vedo costretto adire alle vie legali chiedendo spese e rimborsi.
                      Cordiali saluti

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                        The complaint has been investigated and
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                        Verotel Merchant Services / VTSUP.com — addebiti carta di credito non autorizzati

                        Mi chiamo Antony Silva. Dopo aver attivato una prova, mi sono stati sottratti numerosi pagamenti mensili, di...

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
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                        Verotel Merchant Services / VTSUP.com — me di de baja y me siguen cobrando

                        Me han pasado un cargo que yo no he autorizado a mi targeta de 29, 95 el dia 3 de diciembre cuando me di de...