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Verotel Merchant Services / VTSUP.com Customer Service Phone, Email, Contacts

Verotel Merchant Services / VTSUP.com
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3.1 115 Complaints
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Verotel Merchant Services / VTSUP.com Complaints 115

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7:32 am EDT
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Verotel Merchant Services / VTSUP.com banana sta amsterdam nld n 635516 addebiti non autorizzato

vorrei immediatamente interrompere il pseudo abbonamento che ho disdetto dopo la prova e chiedo il rimborso sul iban It96g0103003281000001343285 oppure sulla carta credito [protected] Bricchi Fabrizio per i mesi di maggio luglio agosto sennò mi sono rivolto gia ad un avvocato.Io non mi ricordo neanche di che sito si tratta .
Fabrizio Bricchi

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Francesco Crucinio
US
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Jun 20, 2019 9:23 am EDT

Preg.ma VEROTEL Richiedo la sospensione immediata dell'addebito di € 39, 95 sulla mia carta
n ° [protected] intestata al
Sottoscritto, Francesco Crucinio.
Qualora non sia stato eseguito con sollecito tale richiesta, mi vedo costretto ad agire per vie legali chiedendo spese e rimborsi.
Cordiali saluti.
FRANCESCO CRUCINIO

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Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
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Jul 20, 2019 2:32 am EDT
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Replying to comment of Francesco Crucinio

Dear Francesco,

We have refunded the transaction(s) and stopped the recurring membership. Your card will not be charged by us again.

Note: please don't share your full card number online...

Kind regards,
Verotel Support

F
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Francesco Crucinio
US
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Jun 20, 2019 9:18 am EDT

Preg.ma VEROTEL Richiedo la sospensione immediata dell'addebito di €39, 95 sulla mia carta
n° 5311 **** **** 7163 intestata al
Sottoscritto, Francesco Crucinio.
Qualora non dovesse esser effettuato con sollecito tale richiesta, mi vedrò costretto ad agire per vie legali chiedendo spese e rimborsi.
Cordiali saluti.
FRANCESCO CRUCINIO

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
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Jul 20, 2019 2:31 am EDT
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Replying to comment of Francesco Crucinio

Dear Francesco,

We have refunded the transaction(s) and stopped the recurring membership. Your card will not be charged by us again.

Kind regards,
Verotel Support

F
F
Francesco Crucinio
US
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Jun 20, 2019 9:16 am EDT

Preg.ma VEROTEL Richiedo la sospensione immediata dell'addebito di €39, 95 sulla mia carta
n° 5311 **** **** 7163 intestata al
Sottoscritto, Francesco Crucinio.
Qualora non dovesse esser effettuato con sollecito tale richiesta, mi vedrò costretto ad agire per vie legali chiedendo spese e rimborsi.
Cordiali saluti.
Giannini Sara

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Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
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Jul 20, 2019 2:25 am EDT
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Replying to comment of Francesco Crucinio

Dear Giannini,

We have refunded the transaction(s) and stopped the recurring membership. Your card will not be charged by us again.

Kind regards,
Verotel Support

S
S
Sara Giannini
US
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Apr 10, 2019 9:47 am EDT

Preg.ma VEROTEL Richiedo la sospensione immediata dell'addebito di € 9, 99 sulla mia carta
n° 4230 **** **** 1443 intestata alla sottoscritta, Sig.ra Giannini Sara.
Qualora non dovesse esser effettuato con sollecito tale richiesta, mi vedrò costretta ad adire alle vie legali chiedendo spese e rimborsi.
Cordiali saluti.
Giannini Sara

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Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
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Apr 10, 2019 10:39 am EDT
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Replying to comment of Sara Giannini

Dear Giannini Sara,

Thank you for your message! I am unable to search for a transaction this way: I need the first 12 digits of the card (and the email address that you have). Please send this to marcel (at) verotel.com

I will deal with it asap.

Kind regards,
Verotel Support

G
G
Gianvito
IT
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Mar 06, 2019 11:40 am EST
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Salve vi scrivo ancora una volta... ho mandato l e-mail alla posta ke mi avete detto di mandare, ma nn ho avuto nessuna risposta... sto parlando civilmente. Se gentilmente mi ridate questi cazz di soldi indietroooo

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
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Mar 08, 2019 6:01 am EST
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Replying to comment of Gianvito

Dear Sir,

From what email address did you sent your message. We will investigate and resolve the issue.

Kind regards,
Verotel Support

G
G
Gianvito
IT
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Feb 26, 2019 4:37 pm EST
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Datemi ste maledette motivazioni... rispondete cazzo.. vi vado a denunciare!

G
G
Gianvito
IT
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Feb 26, 2019 7:49 am EST
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Vorrei avere informazioni sul prelievo ke avete fatto sul mio conto corrente di 29, 90 senza la mia autorizzazione... vorrei avere spiegazioni è in più essere a tutti gli effetti risarcito dei soldi ke vi siete presi... attendo risposte

L
L
Lorenzo Tognaccini
US
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Jan 14, 2019 12:52 pm EST

Mi avete prelevato dei soldi senza il mio permesso x ben due volte ...o mi restituite i soldi o chiamo avvocato e finanza...contattatemi ... Lore.togna18@gmail.com
Voglio immediata restituzione dei miei soldi prelevati sena nessun consenso o permesso.

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
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Jan 30, 2019 9:33 am EST
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Replying to comment of Lorenzo Tognaccini

Dear Lorenzo,

The transaction was authorized with a 3D secure signature. This means that the cardholder him/herself authorized the transaction.

Kind regards,
Verotel Support

F
F
Francesco Apicella
US
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Dec 14, 2018 7:54 am EST

Salve mi chiamo francesco apicella.. Voi avete attivato un pagamento verso di voi che io nn voglio assolutamente.. Quindi bloccate subito l'abbonamento e riVoglio i miei soldi indietro... Io nn ho attivato nessun abbonamenti con voi... E da maggio 2018 che prendete i miei soldi... Vi vado a denunciare... Dalla polizia. La mia mail e apicella.fr@tiscali.it

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tuzzi81
IT
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Nov 09, 2018 10:03 am EST

Mi avete prelevato dei soldi senza il mio permesso x ben due volte ...o mi restituite i soldi o chiamo avvocato e finanza...contattatemi ... tuzzimat@hotmail.it
Voglio immediata restituzione dei mie soldi prelevati sena nessun consenso o permesso

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
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Dec 03, 2018 3:09 am EST
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Replying to comment of tuzzi81

Dear Sir,

We have refunded the two charges to your card.

Kind regards,
Verotel Support

ComplaintsBoard
L
7:51 am EDT

Verotel Merchant Services / VTSUP.com Unauthiruzed credit card charges

Avete impropriamente addebitato la mia carta di credito,
Vi prego di contattarmi a questo indirizzo di posta elettronica:
[protected]@yahoo.it

In mancanza sarò costretto ad adire le vie legali e a segnalare questo comportamento come un abuso.

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7:15 am EDT
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Verotel Merchant Services / VTSUP.com addebito non autorizzato su carta di credito

Buongiorno, mi chiamo davide milesi e ho notato che è stato fatto un addebito di 71, 85€ in data 8/7/18 alle ore 7, 14 sulla mia carta di credito nonostante io non ne abbia dato autorizzazione. gradirei da parte vostra il rimborso della suddetta cifra e spero che la cosa si risolva senza dover procedere per via legale o tramite associazione consumatori.
vi ringrazio anticipatamente.
la mia mail [protected]@gmail.com

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10:35 am EDT

Verotel Merchant Services / VTSUP.com Unberechtigte abbuchungen

Es wird mir von meinen Konto Monatlich ein Betrag abgezogen.
Auf dem Auszug steht: "VTSUP.COM*CASPADATA"
Habe aber nichts laufen, somit möchte ich eine Erstattung meines Geldes.

Bitte um sofortige Bearbeitung, das mein Geld wieder rechtlich von mir abgebucht wird.
Oder sie Erklären mir auf welcher Seite bzw. Abo ich gemacht haben.

Markus Giller
Endung meiner Kreditkarte xxxxxxxxxxxxxxxxxx9121

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6:31 am EDT
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Verotel Merchant Services / VTSUP.com addebito fraudolento su carta di credito

22/05/2018 19/05/2018 29, 95 PAGAMENTO ON LINE 19/05/2018 07.14 VTSUP.COM*BANANA STA AMSTERDAM NL N. 645450

24/04/2018 22/04/2018 29, 95 PAGAMENTO ON LINE 22/04/2018 12.33 VTSUP.COM*BANANA STA AMSTERDAM NL N. 635644

21/04/2018 19/04/2018 29, 95 PAGAMENTO ON LINE 19/04/2018 17.56 VTSUP.COM*BANANA STA AMSTERDAM NL N. 635742

in queste tre date sono state prelevate somme dalla mia carta di credito illecitamente richiedo l'immediata restituzione delle stesse sulla mia carta. Se non otterò risposta in tempi ragionevoli sarà mia cura adire a vie legali e denunciare l'accaduto alla polizia postale. la mia mail di contatto è [protected]@gmail.com (mail usata per iscrizione di prova al costo di 5.00 euro). Inoltre chiedo l'immediata cancellazione di tutti i miei dati dal Vs database. Attendo un sollecito riscontro.

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Giancarlo Scrinzi
US
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Feb 14, 2019 12:40 pm EST

salve ho riscontrato sul mio conto corrente dei prelievi non autorizzati. come posso procedere per chiedere il rimborso .. grazie la mia EMAIL yankee945gcd@tim.it

F
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Francesco Ciccio Terruli
US
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Dec 10, 2018 12:29 pm EST

hi
refund me, 3 operations unathorized:

10/12/2018 06/12/2018 29, 95 € PAGAMENTO POSTAMAT ALTRI GESTORI 06/12/2018 04.10 vtsup.com*Banana Sta Amsterdam NLD OPERAZIONE 693706 CARTA [protected]

08/11/2018 06/11/2018 29, 95 € PAGAMENTO POSTAMAT ALTRI GESTORI 06/11/2018 04.12 vtsup.com*Banana Sta Amsterdam NLD OPERAZIONE 641717 CARTA [protected]

09/10/2018 06/10/2018 29, 95 € PAGAMENTO POSTAMAT ALTRI GESTORI 06/10/2018 04.16 Banana Stash Amsterdam NLD OPERAZIONE 631496 CARTA [protected]

I will file a complaint with the POSTAL POLICE

my e-mail: francesco.87@tiscali.it
TERRULI FRANCESCO

wait your ask!

V
V
vaschetto
IT
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Nov 14, 2018 3:17 am EST
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Ho scoperto oggi tre prelievi non autorizzati sulla mia carta :
9 / 10 / 2018 5 E.
12 / 10 / 2018 29, 95 E.
12 / 11 / 2018 29, 95 E.
Attendo un vostro immediato rimborso ad evitare azioni legali da parte mia

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
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Nov 20, 2018 2:24 am EST
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Replying to comment of vaschetto

Dear Sir,

Please send an email to payments@verotel.com containing your email address, full name and first 12 digits of the card. We will resolve the issue for you.

Kind regards,
Verotel Support

A
A
andrew solaz
US
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Nov 11, 2018 1:48 pm EST

Aspettoun vostro rimborso x 2 volte 29.90 presi sulla mia carta senza aver fatto nessuno abbonamento
Email driusol@yahoo.it

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
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Nov 20, 2018 2:23 am EST
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Replying to comment of andrew solaz

Dear Sir,

We have refunded the transactions to your card.

Kind regards,
Verotel Support

A
A
antonio nacci
IT
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Nov 07, 2018 10:06 am EST

I found an unauthorized withdrawal from my account.
I have no idea who this company is. I remember giving my details to a trading company, but I have never authorized any payment on my postepay-evolution ... 9260.

They took € 39.95 on 10/25/2018 and a further attempt again from a vtsup.com * Banana Sta.

Does anyone know who these people are?

I request a full refund with credit on the postePay evolution card

in the absence I will present a complaint to the Italian postal police.

best regards

Antonio Nacci
antonio.nacci@alice.it
phone [protected]

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
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Nov 08, 2018 8:17 am EST
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Replying to comment of antonio nacci

Dear Antonio,

We are unable to find a transaction on this email address. We would therefore ask you to contact us via livesupport@verotel.com. In order to find the transaction we would need to have the first 12 digits of your card (you may give this to us over the phone)...

Kind regards,
Verotel Support

D
D
davide11
IT
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Oct 26, 2018 3:48 pm EDT
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salve ho riscontrato sul mio conto corrente dei prelievi non autorizzati. come posso procedere per chiedere il rimborso .. grazie

la mia email e davidawz@hotmail.it

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
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Nov 20, 2018 2:22 am EST
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Replying to comment of davide11

Dear Sir,

We have refunded the transactions on your card.

Kind regards,
Verotel Support

R
R
Rodolfo Pennacchia
US
Send a message
Jun 23, 2018 5:20 pm EDT

sono rodolfo,
ho scoperto anche il terzo addebito del 10/6 VTSUP.COM*BANANA STA AMSTERDAM

10/06/18
29, 95 LO BLOCCO IMMEDIATAMENTE CAncellate tutto ladri
finale della mia carta **** **** **** 2388

DENUNCIA ALLA POLIZIA POSTALE
VERRETE RINTRACCIATI

TRE addebiti mai autorizzati per periodo prova di € 5, 00...è una truffa ho 5000 amici su facebook rendo pubblico se non vi scusate

cancellate i miei dati dal vostro data base

giddyedgeoflight@tiscali.it

ma rispondete qui ho cambiato mail la nuova è giddyedgeofligt@gmail.com

avete prelevato senza autorizzazione il 10/4 29.95 e il 10/5 € 29.95 e il 10/6€ 29, 95

se entro tre giornii non riaccreditate sulla stessa carta denuncio polizia antifrode web sono in contatto con la polizia postale e con la mia banca siete dei truffatori

questo il mio telefono cellulare [protected]
rodolfo

R
R
Rodolfo Pennacchia
US
Send a message
Jun 23, 2018 5:05 pm EDT

sono rodolfo,
ho scoperto solo ora due addebiti mai autorizzti per periodo prova di € 5, 00...è una truffa ho 5000 amici su facebook rendo pubblico se non vi scusate

cancellate i miei dati dal vostro data base

giddyedgeoflight@tiscali.it

ma rispondete qui ho cambiato mail la nuova è giddyedgeofligt@gmail.com

avete prelevato senza autorizzazione il 10/4 29.95 e il 10/5 € 29.95

se entro tre gionri non riaccreditate sulla stessa carta denuncio polizia antifrode web sono in contatto con la polizia postale e con la mia banca siete dei truffatori

ComplaintsBoard
A
2:09 pm EDT

Verotel Merchant Services / VTSUP.com cargo a mi tarjeta desde enero de 2017 hasta febrero de 2018

Pongo una queja pidiendo el reintegro de la cantidad de 718.80 euros cobrados dos veces al mes en cantidades de 29.95 desde enero de 2017 asta febrero de 2018, en caso contrario acudiré a las autoridades, como dagto de interes comento que exceptuando la cuenta bancaria no he visto ninguna prueba de suscripción mensual la cual me indique la existencia de la misma ni en mi correo ni en teléfono

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Y
YGo
US
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Apr 21, 2018 4:43 pm EDT

Hola Alejandro,

Donde debes de acudir es a tu banco para solventar el problema, siempre tienes hasta 6 meses para reclamar un pago.
Pero fuiste irresponsable al dejar los cobros de enero de 2017 hasta febrero de 2018, tienes que actuar mas rapido en tu vida tio.

Tambien, debes de saber que puede ser el caso de alguien que halla tomado el numero de tu tarjeta o que simplemente pagaste por un sitio porno y ya no recuerdas cual (Wao)

Entra al sitio vtsup.com e introduce tus datos para ver el problema con verotel.

saludos

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2:33 pm EST
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Verotel Merchant Services / VTSUP.com vtsup.com*banana sta.

I have found an an unauthorized withdrawal from my account.
I have no idea who this company is. I remember giving my details to a trading company but never authorize any payments.

They have taken twice 29.95€ and a third attempt again by a vtsup.com*Banana Sta.

Anyone knows who these people are?

29.95€ were taken 24/09/17
29.95€ were taken 24/10/17

I request a full refund

My name is Luciano Dalmasso
[protected]@yahoo.es

Thank you

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K
Keyvan
IT
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Jan 12, 2020 9:31 am EST

Voglio il rimborso sulla mia carta di credito a scopamici

P
P
pippsindiana7
US
Send a message
May 24, 2019 10:33 am EDT

Chiedo immediatamente la sospensione dei prelievi coatti fatti sulla mia carta di credito.
Alla prossima sarò costretto con azione legale denuncia presso la polizia postale.

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
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Jun 05, 2019 11:14 am EDT
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Replying to comment of pippsindiana7

Dear Sir/Madam,

Without any information from your end there is not much we can do to assist.
Please email your details to marcel@verotel.com and we will be sure to help.

Kind regards,
Verotel Merchant Services

E
E
Eero Nieminen
US
Send a message
Mar 06, 2019 12:06 pm EST

EY!
I have found from my account unauthorized inputs.
I have no idea what this company is. I do not remember giving my detailed information to the trading company, but I do not pay any fees.

They have taken nine (9) times 34.95 € and once 5 € from my account, first to Banana Stash and later to vtsup.com * Banana Sta. The recovery name has been changed to 11/18

€ 5 was taken on 01/07/18
€ 34.95 was taken on 04/07/18
€ 34.95 was taken on 04/08/18
€ 34.95 was taken on 04/09/18
€ 34.95 was taken on 04/10/18
€ 34.95 was taken on 04/11/18
€ 34.95 was taken on 04/12/18
€ 34.95 was taken on 04/01/19
€ 34.95 was taken on 04/02/19
€ 34.95 was taken on 04/03/19

I ask for a full refund

Eero Nieminen
eerowaari@outlook.com
thank you

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
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Mar 08, 2019 6:09 am EST
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Replying to comment of Eero Nieminen

Dear Eero,

We found the transactions and have refunded all EUR 34.95 charges from October 4, 2018 onwards. The older transactions cannot be refunded anymore. Please do note that we process transactions for websites and also found transactions to a different website in your name (from the same card), that you don't complain about.

As you reported the EUR 34.95 transactions as fraudulent we have blocked all connected information in our system, which will also be the case for any other merchant we process transactions for. If you experience any problems in the future, please visit verotel.com and find the customer support contact information.

Kind regards,
Verotel Support

M
M
Miglio luigi
US
Send a message
Feb 13, 2019 11:58 pm EST
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Mail Luigi Miglio
Gigirinomiglio@gmail.com
Bloccate tutto immediatamente

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
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Feb 14, 2019 4:48 am EST
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Replying to comment of Miglio luigi

Dear Luigi,

We found two transactions for a website called Scopamici. The first was authorized with 3D secure and was thus authenticated by the cardholder. The second transaction was a recurring charge. We have refunded this for you.

Kind regards,
Verotel Support

M
M
Miglio luigi
US
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Feb 13, 2019 11:56 pm EST
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Mi chiamo Luigi Miglio mi sono trovato a Gennaio e febbraio addebiti
Non concordati
Se non mi rimborsate Vi denuncio tramite Avvocato

E
E
Emilio Cuartero Garcia
US
Send a message
Feb 09, 2019 5:13 am EST

Hola, me han cargado en mi cuenta un cobro de 39, 95 euros y yo no me he registrado en ningun sitio y tampoco he autorizado que me cobren, ademas de no saber a que se dedican y no estar recibiendo ningun tipo de servicio por ustedes, por lo que exijo que dejen de cobrarme y me devuelvan el dinero que me han cobrado sin mi autorizacion. Mi correo es emilcugar@hotmail.com.

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
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Feb 14, 2019 4:47 am EST
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Replying to comment of Emilio Cuartero Garcia

Dear Emilio,

I have refunded the transactions. They were for a membership to a dating site.

Kind regards,
Verotel Support

A
A
34+661744881
ES
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Feb 06, 2019 9:23 am EST
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OSCAR GOMEZ MERXHAN A MI ME PASADO LO MISMO LLEVO TRES MESES PARA CANCELARLO 29, 95 VOY A TENER QUE LLAMAR AL BANCO PARA QUE NO PASEN MAS RECIBOS DE ESTO MI NUMERO DE CONTACTO ES [protected] MI CORREO ELECTRONICO ES oscargm1980@gmail.com solución ya

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
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Feb 07, 2019 4:43 am EST
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Replying to comment of 34+661744881

Dear Oscar,

I found three montly charges for a website that you signed up for in December. I have refunded these for you.

Kind regards,
Verotel Support

J
J
Joseba Karlos Garrobo
ES
Send a message
Jan 22, 2019 5:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pongo en conocimiento de la AUTORIDAD POLICIAL Y JUDICIAL, el ABUSO Y APROPIACIÓN INDEBIDA DE ESTE DINERO y como es un Fraude y es repetitivo y al ser Magistrado Juez Lo pongo en conocimiento para que todos denuncien este hecho y se detengan a estos sin vergüenzas a través de INTERPOL
JOSEBA KARLOS //teléfono [protected]
España
Un consejo : bloquean su CARTA DE CRÉDITO O DÉBITO es la única forma de que no puedan presentar el recibo una nueva tarjeta cuesta 5 euros vale la pena y hablen con sus bancos

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
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Jan 30, 2019 9:22 am EST
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Replying to comment of Joseba Karlos Garrobo

Dear Sir,

In order for us to find the transaction in our system, please provide us with the first 12 digits of the card that was charged. Not here, but please email it to marcel@verotel.com

Kind regards,
Verotel Support

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Andi K.
US
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Jan 17, 2019 8:10 am EST

ma dai.. ancora... stamattina altre 29.95.. per favore ora basta, fate qualcosa e cancellatemi subito.

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Simeon Aleksov
US
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Jan 14, 2019 11:09 am EST

Mi avete preso il soldi senza la mia autorizzazione

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
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Jan 30, 2019 9:23 am EST
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Replying to comment of Simeon Aleksov

Dear Simeon,

I have refunded the charges to your card.

Kind regards,
Verotel Support

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6:06 pm EDT
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Verotel Merchant Services / VTSUP.com Fraudulent charges pinned to credit card

I have been having charges for $15.00 pinned to my credit card (Mastercard) every month from a merchant who appears on my credit card statement as vtsup.com*hutt. I called the credit card issuer who informed me this merchant is changing their Mastercard identification number every month which means they are pinning fraudulent charges to people's credit cards. My wife uses the card at small restaurants in San Francisco to pay for takeout food. The card credentials were scraped and then sold to the vtsup.com for probably $50. If a restaurant does this 100x a month they're making an extra $5000 per month. Vtsup.com could be fraudulently pinning $15 charges to 1000s of card per day which over the course of year is millions of dollars. Vtsup.com has a website with no contact information, so its probably a front company in an ongoing scam. Vtsup.com (Verotel's) website says they're a telephone billing company. Be careful using your credit cards at small restaurants and at gas stations because these are the kind of businesses that will scrape your credit card credentials and sell them to a 3rd part like vtsup.com (Verotel) that will then pin bogus charges to your credit card. The amounts of money are always small so people won't notice them. If you can setup notifications for your credit cards to send you a text message or an email everytime a charge hits your credit card you can help protect yourself this way and stop fraudulent charges from hitting your credit cards.

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tdsmith2
US
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Aug 06, 2019 3:52 am EDT

website said price was $15, but was billed $40

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
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Sep 10, 2019 4:28 am EDT
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Replying to comment of tdsmith2

Dear TDSmith2,

Please contact rm@verotel.com (rm at verotel.com) with more info (first 12 digits of the card, email address, etc) and we will try to resolve the issue for you.

Kind regards,
Verotel Support

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Rick Guyton
US
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Aug 06, 2018 3:47 pm EDT

I thought this was fraud. But, it was for a purchase of a domain name from freenom.

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Stefano Dellanoce
US
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May 16, 2018 4:02 am EDT

Same for me! I closed my internet account two days BEFORE but Verotel charged me again. I had to lock my Credit Card and I asked my bank for a new one.

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Hugozu
US
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Apr 18, 2018 5:22 am EDT

Sorry mate, welcome to the party, your wife is cheating on you. "dating for sex" websites use verotel for anonymous payments.

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11:06 am EDT
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Verotel Merchant Services / VTSUP.com Addebito su carta di credito non autorizzato

Preg.ma Verotel, sono a richiederle la sospensione immediata dell'addebioto mensile di € 29.99 sulla mia carta di credito n° [protected] intestatala sottoscritto, Sig. Monteleone Giuseppe.
Qualora non dovesse esser effettuato con sollecito tale richiesta, mi vedrò costretto ad adire alle vie legali chiedendo spese e rimborsi.
Cordiali saluti

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Tana Guerra Gianburrasca
US
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Apr 23, 2018 2:20 am EDT

Preg.ma Verotel, sono a richiederle la sospensione immediata dell'addebioto mensile di € 29.99 sulla mia carta di credito n° [protected] intestatala sottoscritto, Sig. Guerra Corsi Tanausu
Qualora non dovesse esser effettuato con sollecito tale richiesta, mi vedrò costretto ad adire alle vie legali chiedendo spese e rimborsi.
Cordiali saluti

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11:32 am EST
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Verotel Merchant Services / VTSUP.com Unauthorized monthly debits from my personal checking account

vtsup.com Verotel began debiting $9.94 from my personal checking account beginning in February 2015 and continued to take monthly "fees" from me in this amount until I caught in August, over 5 months in the amount of just under $50.00. When I contacted them inquiring what the fee was in regards to, they had no answer. They said they were a merchant credit card company, yet I was not using them to process credit cards for my business. They canceled my so called "enrollment" and could not provide for me a statement as to what the charges were for, nor could they verify that I had ever used their services. They did not reimburse me for the charges, but apologized for the inconvenience. Well, that "Inconvenience" has cost me attorney's and court fees toward a child support modification that my ex-husband insists that I am hiding my income through some "secret bank account" using Verotel! What a mess! Note: if you have a pay pal account or use a square to process customer payments, be aware of the leaches like this company, as they can piggy back off of your normal everyday transactions. I do request a refund as well as adjusted attorney's fees, that I will be seeking! April Gambrell

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8:08 am EST

Verotel Merchant Services / VTSUP.com Gave invalid check

Verotel Merchant Services gave me invalid check and I wanted to fix this problem. However, I have no possibility to do this, because after sending them 8 emails I received no response and their phone number doesn’t exist anymore.

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Henkie
DE
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Feb 14, 2017 9:14 am EST

Funny, if you look at www.verotel.com there is a whole list of phone numbers..

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5:50 am EDT

Verotel Merchant Services / VTSUP.com I highly advise people who are searching for a billing company service to stay away from verotel.com

As of summer 2012, this billing company site apparently has new management. They have adopted an extremely intolerable unfriendly attitude to their merchant clients. They suspend merchant accounts instantly for indirect 'violations' of their policies - ie, they refuse to negotiate infractions that were not the merchant's fault.

They are extremely slow in replying to emails of customers too. I highly advise people who are searching for a billing company service to stay away from Verotel.com - they may have polite mannerisms when you actually get in touch with them, but they will drop your services with them in an instant without any remorse.

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YGo
US
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Apr 21, 2018 4:39 pm EDT

Sorry, But I have no complains about their service. [protected] Client)

Excellent service.

M. Adrian
M. Adrian
Hanson, US
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Aug 09, 2012 12:03 am EDT

Just had one of my account suspended today, in fact. Negotiating with them now, but not happy.

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12:31 pm EDT
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Verotel Merchant Services / VTSUP.com Overseas charges without authorization

Unauthorized charge of 107.40 through my debit card. The company is located in the Netherlands (Amsterdam) according to a Google search. My computer may be infected with a worm as another series of unauthorized debits occurred in December of 2011 on the same acct via the debit card that I later cancelled and replaced. I made one purchase on a trusted site with the new card on March 14, 2012. I have added new firewalls and virus protection since the original debits, but will stop using this computer for internet transactions altogether.

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Gordon101
US
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Jul 25, 2018 1:49 am EDT

You’ve been watching pornos

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Kenneth curry
US
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Jul 15, 2017 10:35 am EDT

I see several charges to my card someone please tell me why?
Why?

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8:18 pm EST
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Verotel Merchant Services / VTSUP.com Fraud

This company has withdrawn $24.95 from my checking account since July of 2008. I didn't "catch it" until this month. November 2011. I never authorized or even heard of this company and when I called the number it was for an adult porn website. I have never accessed this website and have never given my checking account number to anyone either personally or on the computer.
I live alone and therefore have no spouse or children that would have done this. This is Fraud and I have paid thousands of dollars for a service I never heard of or used.
I was recently laid off from my teaching job and since I have no money coming in, I finally discovered the fraudulent charge.

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gabe2012
US
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Jun 20, 2019 7:46 pm EDT

same issue, exact same amount. i caught if after 3mo. the responded that they had stopped all future charges, but NO REPLY after a week about getting any of that money back. total scam

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12:00 am EDT
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Verotel Merchant Services / VTSUP.com Unlawfully taking money from my credit card account

This company vtsup.com/verotel unlawfully charged my credit card account in the sum of $ 29.95 for what I don't know. This made another account deliquent. A rembursment of $ 29.95 + 29.95 for vtsup.com/verotel the embaressment of not being able to cover my bills owed. This brings the total to $ 59.80 I should be rembursed for.

Read full review of Verotel Merchant Services / VTSUP.com and 72 comments
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Steffen Musum
US
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Apr 06, 2025 12:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi, I see you have charged my card for 343 NOK.
Id: [protected] on account [protected]
I have not ordered anything and I am not recieving anything from you!
Please refund the money, I dont want any of your services.

Mvh Steffen Musum

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paul Trick
Swansea, US
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Dec 04, 2023 10:02 am EST

I have £29.95 taken off my credit card on 30 October 2023 [protected], its billed to vtsup*Re\l Jam N Amsterdam NLD. I want to know what this payment is for before I contact my credit card company and the fraud squad team.

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Robert de Castro
US
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Jul 18, 2023 5:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

An unknown charge appeared on my statement and I tracked the details to you.

I have not purchased any service from you nor did I know of your existence prior.

Date of the charge: 11 Jul 2023

Are there any details you need from me in order to issue a refund?

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Nicola Ciccotelli
US
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Feb 11, 2023 4:01 pm EST

Ho ricevuto un addebito sulla mia carta di credito senza che io abbia sottoscritto nessun abbonamento. l'addebito arriva come descrizione su estratto conto da: vtsup.com*Funion LP Danzigerkade 23D. Non si capisce neeno chi sia la società che addebita.

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Raymond Duffy
US
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Jan 30, 2023 5:15 pm EST

Why did yous take money from my account on the 22nd of January it was a Sunday and I stopped it a longtime ago for a dating site well nobody was talking to me and I would like my money back thank you

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Fred Berry
US
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Jan 28, 2023 6:07 pm EST

At 3:31am I was charged 82.94 by your company? A company I've never heard of let alone delt with. I have no idea why im being charged but I want it refunded ASAP.

I will be contacting Business Bureau about your theft.

J
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Jean Pales
US
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Jan 15, 2023 6:15 am EST

Im received every month an unexpected charge on my credit card. From vtsup.com

I really don’t know why they are charging me.

M
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Michael Bartko
US
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Dec 25, 2022 3:57 am EST

I have noticed a recurring charge on my bank account. I do not have any information on what the charge is for, nor do I know of any membership account I actively have that would incur the charge. I am unable to find another way to contact this website's support.

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ivan brando
US
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Oct 26, 2022 7:09 am EDT

7;46 pm usa time I couldn't add funds to my skyprivate account and this customer service taking forever to fix my problem so I can load funds again please help me out thanks

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tim bogie
US
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Oct 01, 2021 9:51 am EDT

I was charged and have no idea why TERMINAL [protected] vtsup.com*US North er Amsterdam SEQ # [protected]

Frequently asked questions (FAQ) about Verotel Merchant Services / VTSUP.com customer service
Expand Collapse all
Is VTSUP.com a legitimate website for online transactions?

VTSUP.com, also known as Verotel, is a legitimate online payment processing service.

Can I trust VTSUP.com with my personal and financial information?

VTSUP.com uses security measures to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

How reliable is the customer service provided by VTSUP.com?

VTSUP.com provides customer support, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.

Is VTSUP.com secure for online transactions?

VTSUP.com uses encryption and secure payment processing technology to protect user data during online transactions.

Are there any known scams associated with VTSUP.com?

While VTSUP.com is a legitimate service, it may be misused by some vendors or scammers. If you notice an unknown charge from VTSUP.com, contact your bank and Verotel's customer service immediately.

How long has VTSUP.com been in operation?

Verotel, the company behind VTSUP.com, has been operating since 1998.

Are the charges from VTSUP.com always legitimate?

VTSUP.com handles transactions for numerous online vendors, so charges should be legitimate, but if you don't recognize a charge, contact VTSUP.com or your bank to investigate further.

Does VTSUP.com provide transparent billing information?

VTSUP.com aims to provide transparent billing, but always review your bank statements and verify any charges associated with VTSUP.com.

How can I cancel a subscription that's being charged through VTSUP.com?

Subscription cancellations would generally need to be done through the vendor you're subscribed to, although VTSUP.com's customer service may be able to assist.

Can I trust online reviews about VTSUP.com?

When researching VTSUP.com, read multiple reviews from different sources to get a well-rounded understanding of the company.

Does VTSUP.com offer customer support in case of unauthorized charges?

Yes, VTSUP.com offers customer support to assist with billing issues, including unauthorized charges.

What kind of businesses use VTSUP.com for their transactions?

VTSUP.com is used by a wide variety of online businesses, from digital content providers to e-commerce websites.

How can I contact VTSUP.com if I have a query or issue?

You can contact VTSUP.com's customer service through their website or the contact information provided on your billing statement.

Is VTSUP.com compliant with financial regulations and security standards?

VTSUP.com, as a payment processor, should be compliant with relevant financial regulations and security standards such as PCI DSS.

Can I get a refund for a charge made through VTSUP.com?

Refund policies would typically depend on the vendor who made the charge, but you can contact VTSUP.com's customer service for assistance or to dispute a charge.

Overview of Verotel Merchant Services / VTSUP.com complaint handling

Verotel Merchant Services / VTSUP.com reviews first appeared on Complaints Board on Aug 20, 2011. The latest review Customer service is abysmal was posted on Oct 1, 2023. The latest complaint Vtsup.com escto was resolved on Sep 12, 2022. Verotel Merchant Services / VTSUP.com has an average consumer rating of 3 stars from 115 reviews. Verotel Merchant Services / VTSUP.com has resolved 61 complaints.
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  1. Verotel Merchant Services / VTSUP.com Contacts

  2. Verotel Merchant Services / VTSUP.com phone numbers
    +1 (877) 925-1877
    +1 (877) 925-1877
    Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number 0 0 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number
    United States, Sales
    +1 (877) 872-9246
    +1 (877) 872-9246
    Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number 0 0 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number
    United States, Enduser Support
    800 4422 9999
    800 4422 9999
    Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number 1 1 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number
    30%
    Confidence score
    Europe
    +31 205 315 757
    +31 205 315 757
    Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number 4 4 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number 1 1 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number
    60%
    Confidence score
    Netherlands & Other Countries
    More phone numbers
  3. Verotel Merchant Services / VTSUP.com emails
  4. Verotel Merchant Services / VTSUP.com address
    Danzigerkade 23D, 1013 AP, Amsterdam, Netherlands
  5. Verotel Merchant Services / VTSUP.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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Verotel Merchant Services / VTSUP.com Category
Verotel Merchant Services / VTSUP.com is ranked 23 among 104 companies in the Credit Cards category

Most discussed Verotel Merchant Services / VTSUP.com complaints

Unlawfully taking money from my credit card account
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