Menu
Register
Write a review File a complaint
Diners Club International Customer Service Phone, Email, Contacts

Diners Club International
Reviews and Complaints

Diners Club International's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.dinersclub.com

Learn how the rating is calculated

1.3 12 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Diners Club International Complaints 12

ComplaintsBoard
M
5:14 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Diners Club International Baku airport lounge staff and service

I am holding Diner card last 6 digit 089191.

My name is Murtuza sakerwala

I am holding Diner Black Card with 3 Add on card.

All bearing same number.

Lounge staff Denied Entry stating same number on both Card or as pay charges 32$.

Her name is Rehivohwa.

Please take Action against her.

She was rude & was embarrassing.

Three staff was present on Duty still only one staff was attending the customer.

Even there are very limited item in Display for refreshment.

No Hospitality at all.

And she on top she told me. If you argue,I will call security

Claimed loss: Flying from GYD AIRPORT (BAKU) ON 1ST MARCH LOCAL TIME 8PM

Desired outcome: She should know the rules before taking such a responsible job.

Confidential Information Hidden: This section contains confidential information visible to verified Diners Club International representatives only. If you are affiliated with Diners Club International, please claim your business to access these details.

Read full review of Diners Club International
View 0 more photos
Hide full review
ComplaintsBoard
E
3:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Diners Club International Credit Card with BMO

Have had a Diners card for over 20+ years. Accumulated 400, 000 + points that have not been used. I paid my card off 100% and decided to stop using the card because I could never get into the online banking site (always locked out) and did not want have a balance that I could not pay. After paying the card off in December 2020 Diners (BMO) hit me with a 15.86 late charge. Since the card had been paid off and taken out of my wallet I never went back into account and decided to just hold it for all the points I planned to use in retirement. BMO/Diners has now defaulted and closed my account stating I have lost all my points!

Desired outcome: reinstatement of account and points

Read full review of Diners Club International
Hide full review
ComplaintsBoard
J
2:10 pm EDT

Diners Club International Rewards Program

6/15/2021
I have a diners corporate card - I redeemed $125 in gift cards and never received it. When I called in today, they told me I'm out of luck given it had been over 60 days since the order was placed (I placed it at the end of January, but was told it would be 8-12 weeks to process which puts us at the end of May and is not that far off from today any way... With COVID going on and everyone going through different situations given the pandemic, I would expect better customer service. Also, since I closed my rewards program (given we are not traveling due to COVID), they cannot even confirm the cards were ever sent. The $125 was already very discounted from the points I had earned (which should have been closer to $140 because of the increments offered are limited to $25, $50, and $100, therefore I forfeited the remaining) Very disappointed with this outcome and will never re-open the rewards program with Diners again (even when I start traveling).

Desired outcome: Refund $125 in a credit or gift card

Read full review of Diners Club International
Hide full review

Is Diners Club International Legit?

Diners Club International earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Diners Club International to be a trustworthy company. Although there's a 8% resolution rate for customer complaints, which deserves attention, Diners Club International is known for their high standards and safety. If you're thinking about dealing with Diners Club International, it's wise to check how they handle complaints.

We found clear and detailed contact information for Diners Club International. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Dinersclub.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Dinersclub.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Dinersclub.com you are considering visiting, which is associated with Diners Club International, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Diners Club International is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Diners Club International website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Diners Club International has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 12 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Diners Club International. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
S
11:31 am EDT

Diners Club International Late charge

I have been a Diners Club card member for many years and I always make my payments on time. In the last year, I had one late payment for a computer glitch that was reversed .
Recently, in April, I had a late payment due to oversight. My father passed in February and I had to travel overseas, long distance . It was very sad for the whole family.
I had to pay a large amount of funeral expenses, air travel for some family members. On return there was the emergency of Coronavirus and we had to plan and learn on how to work from home and also attend to sick patients .I missed a payment in April as such . I called today and asked if the late payment could be reversed due to the extraneous circumstances.
The agent ( whose name I have ) said she could not as I had been excused once in the last year. Despite my mentioning the circumstances, she was " bound by policies " .I asked to speak to a supervisor and she said " I could not speak to one" ! The late charge would stay. She could see that I spend a lot every month and my history is essentially spotless apart from these late payments from a computer glitch and sad circumstances.
I was most disappointed about the sheer lack of empathy at this time the whole world is facing and my own personal circumstances re the passing of my dad.
I have other charge cards from highly reputable companies that I will be using in preference, and regard this card as my worst charge card close to ditching . Ever since Bank of Montreal has taken over, there has been one headache after another even when it comes to verifying the card over the phone with an agent. This has been mentioned in reviews from other clients, and I could not agree more . The Diners card must go back into American hands and banking as before Bank of Montreal took over, I never had any issues not have terrible agents that answer phones.

Read full review of Diners Club International
Hide full review
ComplaintsBoard
M
7:24 am EST

Diners Club International 124€ is taken from my father's card on 10/11/2019

So as I wrote to you today we got a message that we have a bill from ASK-NET.com that we have no idea what it is but the money from the card is taken and I dont know what to do, should I call the bank pr wait for youre response? 124€ is taken and we have no idea from who and we want it back as soon as possible. I purchased some stuff on the net but never knew it could take me my money on the way I dont know. Please give me information and a refund. And please tell me where the money went to. Thank you.

Read full review of Diners Club International
Hide full review
ComplaintsBoard
K
3:21 pm EST

Diners Club International customer service at diners club

On January 9th 2019 I tried to validate my new credit card number [protected]. I called from South America where I have my second residence. Unfortunately as I was told some of the pretty stupid questions I did not answer correctly to the lady of your office who by the way acted like a hungry tiger. As she did not intend to understand my arguments, I told her to destroy the card where I have been a member since 1987. Now she told me no way she could cancel my account and that I would receive a letter. I tried to make her understand that I will not be in the USA for the next 3 to 4 month, a response she could´nt care less. Is there Any way I can validate my card with a different person? If not I will just have to destroy my card with or without cancellation from your side. thank you for your comments and best regards Kurt Diener
[protected]@gmx.com

Read full review of Diners Club International
Hide full review
ComplaintsBoard
G
7:59 am EST

Diners Club International credit card

I have held a Diner's Club card for 28 years. I recently attempted to make a payment through their website, and failed to get confirmation. I emailed customer service to ensure that the payment was received, and got a form response. I revisited their site and it stated that the payment was pending. When I got my statement 3 days later no payment had been received and I immediately made the payment again. Diner's Club, reported me as 30 days late to the credit agencies. An attempt to get this reversed was denied.

Read full review of Diners Club International
Hide full review
ComplaintsBoard
C
1:13 pm EDT

Diners Club International customer service

My father, a U.S. resident who lived in Ecuador, has a Diners club card (taken out in Ecuador) and I called customer service in the United States and in Ecuador to cancel the card. The U.S. customer service could not help me at all, despite two calls there. When I called Ecuador, the phone line was erratic and I was disconnected 10 times. 10 TIMES! I explained that my father had died, gave them his country ID number, was in the process of explaining that I have all the legal documents (including a Record of Death from the U.S. Embassy and his Ecuadorean death certificate), but was cut off. When I called the U.S. customer service number again to try to enlist their help, they not only said they couldn't help, they wouldn't even give me over to a supervisor or provide a complaint number. His card is being used illegally and we're trying to stop charges. Unbelievable.

Read full review of Diners Club International
Hide full review
ComplaintsBoard
F
4:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Diners Club International online billing and payment

For the last several months, I have noticed errors with my online statement. Diners Club requires the previous months balance be paid in full where at one time it used to allow balances to be carried forward. On Jan 1, payment was made in full for the previous month's balance. Several days later, I received an email stating that no payment was received by the due date. Fortunately, I have a printed acknowledgement that the payment was made. I called Diners Club and they stated that no payment was received. They did charge a late payment fee and after telling them that I have a printed receipt of the payment, they said they would credit back the late fee.
This month, I checked the online statement. It shows the current total balance and also the previous month's minimum payment due which is more than the current balance showing. It also shows the payment they couldn't find and all of the transactions incurred. On the phone again, the customer rep gave me an amount due for last month's charges that doesn't show anywhere on the online statement. I asked on how we are supposed to know what amount needs to be paid since it doesn't show. She stated that I need to calculate the amount paid and deduct it from the previous month, manually.
Since Diners Club USA was taken over by Bank of Montreal (BM0), it has gone to the pits.I have been with Diners for decades and am really saddened to see them deteriorate to garbage. It is one thing to have poor service, but for their own personnel to know that the procedures are not correct, but to try and justify the company's incompetence is pitiful.
Now my task is to find a new credit card with a company that has intelligence and common sense to back it. Did I mention, that when I had to get a replacement card, they could not deliver it to my PO Box although they send all the written statements there?

Read full review of Diners Club International
Hide full review
ComplaintsBoard
X
6:32 pm EST

Diners Club International customer service and rewards problems

Has anyone else been frustrated with Diners Club since BMO took over? Customer service has gone in the toilet - it takes about 6 steps to get to a live operator now and even when I do get through to someone, they don't seem as bright as the previous crew.

The Club Rewards website is another problem - its not just worse, it has simply stopped functioning. Not I have to call an operator (again 6 steps) to get my balance and do any rewards transactions.

But my real complaint is that I can no longer flip my Club Rewards points into American Airlines. Does anyone know if this is a short term issue or has Diners killed this benefit?

Its starting to look like I might need to change my credit card. Not good.

Offer live operator after one voice prompt.

Get American Airlines back into Club Rewards.

Read full review of Diners Club International and 11 comments
Hide full review
11 comments
Add a comment
W
W
Whitey T.
US
Jun 21, 2021 10:16 am EDT

I usually make my payments by phone, so I interact with a CS representative each time. I've asked about the future of this card through BMO, and the answers are always cagey. I've directly asked if they are trying to discontinue the brand, and the oblique response could certainly be interpreted as a "yes." Basically, they're hoping all of us will drop our accounts so they won't have to bother with DC any longer. I wish they would just sell the product back to Citi. At least then there was some support. Changing it into a Mastercard was (IMHO) a huge mistake. When I want to use a Mastercard, I have a couple others from which to choose. How about it? Citi? BoA? PNC? Somebody PLEASE buy this from BMO and return it to its status as the premier T&E card.

I have also (like many of you) been a Diners member for decades, and hang on to the card hoping something will get better.

Still waiting for that to happen.

C
C
cpribula
US
Mar 02, 2016 11:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The Diners Club tremendous brand has been ruined by Bank of Montreal. I have been a life long loyal Diners Club customer (30+ years) and since day one of the acquisition it has been nothing but trouble. The customer service is shocking. No proactive problem solving. Not even a thank you for your loyal custom. Might as well be a Discover card. No longer set up to handle issues internationally. Website payments don't process from an Asian IP. You can not be transferred to account management. You have to dial an entirely different number. Have called Account Management every day this week and hold for 40 minutes each time. Not even a recording stating what the wait time will be. I called last night 15 minutes before they close and they were already closed. Random hours? Wow! And the straw was Erika Taylor who feels saying "I apologise" is just too beneath her. The arrogance is unbelievable.

M
M
MDWarren
US
Jan 08, 2016 6:40 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Lie - Cheat - Rip Off should be the new corporate slogan for Diners. My payment did not reach Diners in the usual 7 to 10 days, so I called and was instructed to cancel my check payment and wire transfer funds to cover the monthly balance prior to becoming late. So I did as instructed. Well, my check miraculously appeared the same day (15 days after mailing) that I transferred monies and I was charged $25 for a cancelled check which I refused to pay. I immediately cancelled my card and membership and then was charged for the Annual fee of $130. Now this company of greed and incompetence wants me to pay $155 plus late charges. Diners management can go straight to Hell where they belong. I will be filing charges against this company as well as filing with the FL States Attorney Office.

B
B
Brandaide
US
Oct 31, 2015 4:47 pm EDT

What is going on with them? They have the WORST website I've ever tried to use--can't download transactions and they refuse to allow access like all banks, Chase, others do to update transactions. There is NO email contact access. I'm traveling internationally and I've tried 4 times to call customer service and given up each time after hold times in excess of 45 minutes!

C
C
christyb
washington, US
Jan 03, 2014 12:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I am still lamenting the demise of Diners Club.

F
F
Frank Basile
New York, US
Jan 03, 2014 10:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

i'M DONE WITH DINERS...AFTER ALMOST 30 YEARS...SO CALLED SUPERVISORS ARE KIDS...ROTTEN REWARDS PROGRAM...EXCESSIVE MEMBERSHIP FEES...FOR WHAT?...THEIR CEO SHOULD PAY ATTENTION TO THESE POSTS, THEY ARE LOSING 30+ YEAR CUSTOMERS...

C
C
christyb
washington, US
Jan 03, 2013 2:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Too bad! Is there another card like the old Diners Card of old?!? Or is this it?

D
D
DMHBUS
Miami, US
Jan 03, 2013 1:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Diners BMO has gone to hell along with the global greed only financial system. 2013 will mark my 40th year with DC. It will also likely mark my last year as I see little reason to renew it given the rotten service.

Sad, it used to be the best of the best and I used it to travel and work in more countries than I care to remember. Its demise is like that of a career long friend that helped me so many times in endless travels to God forsaken places.

C
C
christyb
washington, US
Dec 28, 2012 7:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I agree that I am after more than 30 years well over Diners Cub--and that is so unfortunate--but I had to finally admit that this card which calls itself Diners Club is not the Diners Club of old--and does not even have a semblance of the Diners Club card of old!. Start with the $300 yearly fee and an additional $150 for my spouse's card--that was ok under the old Diners' card--but there are absolutely no privileges for this kind of yearly fees with this new Diners Club card that has been available out of Canada for the past 2 years. Add to that almost NO CUSTOMER SERVICE with phones ringing and ringing with no one to answer and a website that does not respond when you have questions.

There is absolutely no respect any more for the lenght of time that you have been with the card. After more than 30 years with absolutely no late payments when I was one day past due and went to the web to make my card payment, the card had been cut off--no notice--nothing--just cut off--and I have been paying Diners Club sometimes more than $4000 per month for my home, business and travel expenses for more than 30 years each month.

Unfortunately, I do not know where to go--but I am too through with Diners Club since Canada--I regret the investment I have made with this company because it is all for naught--and quite unfortunately I get the impression that no one understands nor cares that I am moving on.

Good riddance Diners Club--feeling like a jilted lover--I am moving on--with perfect credit, I deserve better and I am sure that I will find better because I deserve it.

M
M
mrsir
Winnipeg, CA
Feb 08, 2012 2:45 am EST

in canada ive had dinersclub since it first came here as part of enroute, and while i wasnt initially happy when dinersclub became part of mastercard/citi, i will admit that they didnt screw up any of the travel reasons i had and wanted the card. i have amex plat and had gold and have had a variety of amex corp cards; and as good as those have been, if you know how to use the perqs and benefits you can make these member fee cards pay for themselves. diners club used to feel like a charge card, and aside from a network of airport lounges, was beneficial for a lot of eastern usa and toronto montreal ottawa travel i do. with diners club there used to be no worry about going over limit, they new i would pay off the card within the next statement period. there was always a grace period, and they actually looked at the spending and offered rewards based on purchases without acting nosey or pushy. ALWAYS when i called Diners Club, regardless of the issue, there was never a recorded message. They answered the phone in 3 rings, and they were smart and courteous without any bs like now with the boiler room BMO has brought to the game. BMO feels Bell Canada: outsourced generic and off shore. In canada, i didnt know BMO took over in november 2011, until they flipped my account by accident to a collection agency. i thought i was the victim of a scam. reported it to dinersclub, and when i called, i thought it was a continuation of the scam. it wasnt diners club i was calling it was outsourced generic and inept. they told me that my account was fine, that they didnt flip me to collections and that there are lots of scams. i had paid off my balance, missed by 2 days on the due date, but was still not into the next statement date. i talked to BMO security who were not up to speed with dinersclub, still transitioning in january, and nobody knew anything. i was only being called by third party collections about once every 2 weeks. voice mail. not harrasing. weird. finally after reporting it to Diners club bmo for the 5th time. And faxing a letter that had scam written all over it. someone from central canada called me and apologized profusely and said that it was an error. I couldnt have been the only one. The left hand didnt know what the right was doing. I had/have a flawless credit history and equally excellent record with dinersclub since the 80s. Now i just blew out all my reward points before they took a dive too; and i am only going to keep the card active to access airport lounges, until it requires another annual fee, and i am dumping it the month before. Too bad, but oh well, BMO is doing well with some of my RESP funds, but i dont want any other of their products. And i already have a visa card, and this diners is nothing more than a dressed up bmo mastercard that puts one in line with all the massive mastercard multi affinity cards out there. when you call customer service they could be doing any number of several dozen mastercard files and they could care less if its dinersclub or costco or fruit of the month club mastercard. bye bye diners club. i am soooo over you.

ComplaintsBoard
H
4:40 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Diners Club International new card issue

Sir
I am sending this mail inorder to appraise a fraud being committed on
behalf of the Diners club discount card. A call stating that from SBI was
given to my wife stating that she is entitled for a free diner club
discount card. But later it was found that an amount of Rs 5499 was
debited from her card. This is iilegal and a case of cyber crime. Please
look into it and take immediate action. The above said call came from the
number [protected]. My wife's nae is sheena Xavier having an sbi card
xxx0858. Please cancel this transaction and reverse the amount. Please
let me know the outcome. Otherwise your services are excellent.

Harry Cleetus
Vice-Principal
St Alberts College Ernakulam

Copy to
1. Cyber cell
2. General Manager SBI

Read full review of Diners Club International
Hide full review
ComplaintsBoard
M
1:27 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Diners Club International changed credit line after attempted purchase

I was making a large purchase at an auction I regularly attend, and sometimes I have to call ahead and let them know I'm going to make a charge. Before I could get someone on the phone, the merchant attempted to run the card, which came back "authorization required". I was told they would need to call me back on my cellphone to verify my identity, which they did. I was told the charge was approved. The merchant received the same message, "authorization required" on their terminal. When I called Diners Club again, I was told to try running the card one more time. When I did, it came back "declined". Another call to Diners Club revealed that my credit report was accessed, and from that information, my credit line was reduced.

Apparently the credit check occurred the same day, perhaps after trying to use the card the first time. Diners Club won't tell me exactly when the credit report was accessed. The information is outdated and all my accounts are current. But until it's corrected by the credit bureau, they won't reinstate my credit line. What's worse, they may reduce it again after my next payment.

Isn't it illegal to tell a customer their charge is approved, then change the line of credit to stop them from making a purchase?

Read full review of Diners Club International and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
pfft
US
Jun 13, 2009 1:36 am EDT

>>Isn't it illegal to tell a customer their charge is approved, then change the line of credit to stop them from making a purchase?

no, there is no law against it.

Diners Club International Reviews 0

Looks like Diners Club International has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Diners Club International, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Diners Club International complaint handling

Diners Club International reviews first appeared on Complaints Board on Jun 13, 2009. The latest review Baku airport lounge staff and service was posted on Mar 4, 2024. The latest complaint changed credit line after attempted purchase was resolved on Jun 13, 2009. Diners Club International has an average consumer rating of 1 stars from 12 reviews. Diners Club International has resolved 1 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.5
30 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Diners Club International Contacts

  2. Diners Club International phone numbers
    +1 (800) 363-3333
    +1 (800) 363-3333
    Click up if you have successfully reached Diners Club International by calling +1 (800) 363-3333 phone number 0 0 users reported that they have successfully reached Diners Club International by calling +1 (800) 363-3333 phone number Click down if you have unsuccessfully reached Diners Club International by calling +1 (800) 363-3333 phone number 0 0 users reported that they have UNsuccessfully reached Diners Club International by calling +1 (800) 363-3333 phone number
  3. Diners Club International emails
  4. Diners Club International address
    PO Box 5000 Station F, Toronto, Ontario, M4Y2T1, Canada
  5. Diners Club International social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.