The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Vonage Phones / service rep. mislead me on the service.

1 23 main street, Holmdel New Jersey 07733, United States

On March 24th, 2009, I order vontage phone service. the service rep. told me I had to have high speed internet, she reconmended 3 companies in my area.
At&t, Comcast, and Clearwire. I chose Clearwire.

After getting set up on Clearwire, and Vontage phone, the phone service was very bad, there would be a long pause and a delay between my talking with someone. I would say something, and a few minutes later the person would answer. When I called Vontage, and explained the problem, the service rep. transfered me to the technicial dept. I did everything the tech. told me to do. Starting with turning on my computer. He asked me who was the carrier on my high speed compuer, I told him, clearwire, the tech. did the best he could do to fix my problem with the phone. He told me that vontage phone and clearwire high speed was not going to work, and vontage is not assoated the clearwire. (different billing). The tech suggested I cancel the computer and then my phone would work better.
I told him, no, that I would cancel the phone service and use a cell phone. he said that someone should have checked this out before the purchesd of the phone.

So, on Monday 5/11/2009, I called Vontage, and told the sales rep. my problem about canceling my phone service and just using a cell phone, because no one told me about $120.38 fee for cancelling this service. the rep told me that the service rep. that signed me up that night, should have checked with the technicial dept. regarding my clearwire highspeed service.

I feel I should not be charged anything for canceling this Vontage phone service. I have already paid my first month. and do not want to pay any more. I am not pleased with this service from Vontage.

Post your comment