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Vonage / Impossible to cancel!

1 Los Angeles, CA, United States Review updated:

Vonage has to be stopped. While they make it very easy to sign up, to cancel is next to impossible. They require that it be done by the account holder in a phone call during their hours of service. Once you finally get through, what you don't know is they have a very sophisticated AI program dealing with you. They go out of their way to make it sound like a human being but it is not! And it is programmed to NOT take no for an answer and NOT allow you to cancel. Most people think they are talking to a human being but they are not! How can we take action against the vonage scam... Plz advise smb!

Gi
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Comments

  • Bw
      30th of Dec, 2013
    0 Votes

    Vonage did the same thing to me, I was unable to cancel service finally canceled the debit card so I would no longer have to pay them, I am contacting my lawyer to recover funds

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