Vodafone Essar Ltd / Customer Care Services
My name is Ritesh Suri and I'm the frustrated customer with Vodafone Essar Ltd. I've been using their service for a long time and everyday i think of changing the phone number creates me a problem. I can neither change the number nor can keep it because of the services.
My bill for the Month August was Rs.1316 and my last date of payment was August 21, 2009. I didn't pay the bill till 20th and tried paying the bill on the last date through my credit card on the IVR services. It rejected my ICICI bank credit card and the payment was not processed. Then i thought that there might be a problem with my Credit card so i tried with my HDFC credit card and the same happened, Declined.
I called the customer care and asked for this problem. they said that they don't have any tie ups with these company so i should try some other credit card. I tired using my Citibank card and the same happened to me. I then called up again and aksed them this issue. They said that sir, try our website and try to make online.
Website really sucks as Whenever i tried to login with a username and password provided by the executive never worked. It's been 27th august now and everytime i just got the same reply. In between that they barred both my incoming and outgoing 2 times. Then these buggers keep on calling me saying to pay my bill but none of their stupid services works.
Then on 1st September their executive called up and said that he'll send me the guy who'll come and pickup the amount on 2nd. I said ok and requested to send the guy at 1:00 PM. Now this guy didn't come on 2nd September and came on 3rd when i was out of station and that to at 5:00 PM and then this illiterate bugger kept calling me while i was out of station and kept saying sir, Can i get the payment. Now 3rd September Vodafone again stopped my incoming and outgoings. I was out of station and couldn't call or receive calls. Unfortunately, My dad met a serious accident and these guys just barred without any reason. Next day i came back home and paid the bill. It was Rs 1316 that i had to pay and i tried to give Rs 1500 to the money collector. He said that he didn't have the change and so asked for Rs 1000 and said that they'll adjust the rest amount in the next bill. Since that time till now vodafone has disconnected my incoming and outgoings both for more than 5 times. The customer care executives really don't care for your problem.For example i met this Floor Supervisor Sandeep Kash who was such an illitrate bugger that i couldn't understand him and was so frustrating to me that i requested him so many times that i want to speak to some other executive, his statement was "Sir, It's not possible, you'll have to chat with me only!" I said i cannot talk to you, is there anyone senior out there and in reply to that he said "No Sir, there is No Manager, No assistant Manager, No Team Lead No one, You can only speak to me"...I had a word with this guy on September 11, 2009 and for the proof have all the calls recorded...But the company has no interest in solving the problem...
Till date I'm facing such problems and still continuing talking to stupid Customer Care Executives...God knows when I'll be free?
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