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Vodafone Essar Company / poor network service and poorest customer care

1 India Review updated:
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vodafone - A pain now.

such troublesome network, foolish and non cordinating plans and illitrate customer care executives.

Such poor network they have these days. after dialing 10 times, the number gets connected and gets disconnected abruptly by itself. After finishing your part of conversation you realise the call was disconnected for long and you are just talking to yourself. I had to face many embarassing moments while talking to my bosses and clients.

Plans are so non cordinating to the service. I have two numbers, both are being used by myself only. I have hightest rental calling plans along with free unlimited sms (local and national) and 2gb internet usage plan. I pay around 4000 bucks every month to this good for nothing company, but these idiotic people, they barr my outgoing calls every second day by saying your unbilled amount has exceeded your credit limit. these fools don't really realise that if person is having such high usage, free sms and free internet plan upto 2 gb, why are the considering the unbilled amount. why should i pay in advance everytime. Do anyone has that spare money to throw in advance even after clearing bills of 4000. I alone pay them equal to thier 8 customers but system people hardly bother about the same.

Customer care executives : pain to talk to these illitrate punjabi speaking, lazy, dumb, with almost zero knowledge of IT, english, hindi and their own compay systems, don't even bother to care whether customer is requesting or yelling or whatever.

They themselves say company is in loss these days in India, i feel if this service model is going to be continued, it will soon be bankrupt and roll its bags from India.

India is very different market now. If these people are not able to retain educated loyal customers, then many other options are available in the market these days and thanks to number protability now, no one will spend money and bring the pain home.

A big bye from my side. Good for nothing service. worst experience ever with any network.c

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Comments

  • Vo
      24th of May, 2011
    0 Votes

    Hello Sir/Madam,

    We sincerely regret the inconvenience faced by you with one of our services / products. We would like to get in touch with you on this. Please share your details at http://bit.ly/m0gjsm we're keen to contact you and address your concerns.

    Regards,
    Vodafone Customer Care

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