The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Vodacom / you are responsible for our mistakes

1 Pretoria, South Africa
Contact information:

When subscribing for a new service, Vodacom is unable to take the exhaustive amount of documents signed as sufficient to adjusting the credit limit placed on ones account, even when the customer has not placed this limit themselves.

For all who are considering Vodacom, I strongly suggest to opt for another service provider as Vodacom will deactivate your service without notice. They in no way attempt to resolve their own limitations for the sake of the customer. They would rather deactivate their client’s account leaving them unable to do any business. It is then up to the customer to resolve the matter, and don't think you can resolve it quickly, I have called in 4 times for an average duration of 31 minutes each time and yet after 48 hours I still have no service. This also means that any bundle purchased will expire without your ability to use it. You effectively will be paying each day for services you cannot use, not to mention the cost of lost business. If you think that a service provider that is by no means the cheapest would make the effort to resolve the matter for their client, you are mistaken. Vodacom in no way values their clients. You are to suffer until they feel like resolving the situation, whenever that may be (It's not 24 hours as they promise).

Vodacom makes their incompetence the burden of their clients.

Nov 4, 2016

Post your comment