Vodacom

Good day

The last view weeks we have trouble in this area with we cant receive calls but can make calls can you please [censored]

can you posable change frequency or see if the problem is with one of the towers

we are staying near delmas on a farm plot 17 modder east orchards you can also find us on google maps as crystal waters

my phone number is [protected]
my email adres is [protected]@gmail.com

Regards
Monnique

In September 2018 a new cellphone contract was taken out at a Vodacom Branch in Newcastle (Newcastle mall) the contract that was taken out was on a Samsung A8 with this deal you receive a Samsung Galaxy A8 + Samsung galaxy grand prime pro+ free samsung Galaxy gear VR Headset and controller valued at R1999 for R449 pm X 24. The assistant at the Vodacom shop Mpho was the person that assisted in this. When we received the 2 phoned we asked about the VR Gear and controller and he said that the Samsung Rep is on leave and we will get it the following week. Every week we went into the shop asking for the promo item and every time the same story Mpho said he will phone us the next day. Then after several phone calls to Mpho and him promising to phone within the next hour a visit was made to him in person on 11 December (Camera footage available at the store) whereby I was treated like a criminal and most of the time ignored. I spent more than 45 Min in the store and left as my lunch was over. I was then stopped by a man that gave me the number of Solly, Solly is apparently the area manager. After 2 attempts Solly was reached and the problem explained on 20 December. After several (recorded conversations) with Solly the manager at the branch Moud phoned me and on and said that she apologises if they where wrong. (conversation recorded) On 3 January Moud phoned to say that they recived the promo item and it can be collected. My father went to the store and collected the VR the VR was not as per promo item (proof of promo can be supplied) the VR is also not even half the value of the promo item. I immediately contacted Solly via sms and recieved no response on Friday 4 January when Moud at the branch was contacted (recorded conversation) her response was it is the same and that I must come to the shop so that one of the vodacom employees can teach me to use the item as I do not know how to use the item. After several (proof can be supplied) attempts Moud keeps to her story the VR promo I have proof of is for the wrong month and that items is discontinued and excuse upon excuse for why I am unable to received promo item. This matter is now going on as from September please can you help me.
Solly [protected]
Moud [protected]
Mpho [protected]
My Contact number [protected]

I have had a contract with Vodacom since approx Oct 2014.
Early 2017 I was contacted by Vodacom regarding an add-on contract, which I declined. I thereafter realised that there were additional funds being deducted via debit order from my account. I contacted Vodacom to query the same and a second contract was indeed added to my name. I never agreed to this and never received a simcard. These debit orders have been deducted for longer than a year and upon querying for the third time, I was referred to their fraud department. On 16/07 Vodacom agreed to cancel the contracts and refund me a dismal sum in respect of the add-on product. This refund was calculated from Dec 2017 to July 2018 despite the contract being in place since approx June 2017. I was instructed to respond with my banking details but I instead queried the same by replying to ********** and ********** on 23/07 and again on 26/07, and have yet to receive any response.
I further posted this feedback on Hello Peter on 17 Aug 2018 and Vodacom responded to say someone will be in contact with me. On 21 Aug I received an SMS saying the issue is resolved and Vodacom are closing their ticket. I have since asked for feedback several times and no one is prepared to assist.
Absolutely shocking that:
a) An add-on contract is in place without my consent
b) It is a battle to get always get clarity from Vodacom, considering my first inquiry was in 2017.
c) Vodacom is closing an unresolved dispute.

My modem cell no. is [protected] . My e-mail rejects any password, and this is going on since 18 November 2018. I have requested help through the customer care service department to the IT department but yet my problem is not resolved. Is this a matter of not caring because I pay as you go, or a silent request to end all current and future business with vodacom.

Good day, the I phone 6 device I have being struggeling with connection issues. The phone was sent to a Vodacom outlet whereby the phone was sent to Vodacom care. I have since sent the device 4 times back with the same issue and find this unexceptable. I do standby duties and need my phone to perform these duties, now approximately I have being 8 weeks without a device and am getting fed up with the incapabatility of the Vodacom staff to resolve my issue. The most recent job nr is [protected], and if this is not resolved a.s. a. p I am taking this further. This is totally unexceptable. I have a clean record with Vodacom and have being a loyal customer for many years. If this is how Vodacom treats there loyal customers I will take my business else were and will make sure on social media that everyone knows this. I want to put this on record that I am utterly dissapointed in the Vodacom service and the way they are treating this matter.

Good day.

I am currently having a debit order issue with Vodacom. Vodacom is suppose to be investigating the issue and up until now, I still haven't heard anything back from anyone, and it's 3 months later. My data was cut off and therefore no more debit orders were to go off until the investigation was completed.
None of these issues would have been caused if the debits were taken off from the correct account and not the one i had canceled.
I had notified Vodacom Customer Care, as well as the Accounts Department, far in advance before the debit order took place.

My new account details was given and confirmed by the accounts department and yet Vodacom continued to debit from the wrong account. I now have been charged with penalty fees including the amount of my contract per month since this issue started in September 2018. The debit order was suppose to go off from my new account in October.

Vodacom continued to debit from the old account for October and November and my new Account details was only confirmed last year December after I went to Vodacom Cavendish Square.

After I contacted Vodacom, went into the Vodacom shop and my new Account details was confirmed, Vodacom debited the full outstanding amount out off my account today on 03-12-2018.

Vodacom however gave me double the data, but unfortunately this isn't beneficial to me at all. I have a strict and tight budget and due to Vodacom not doing their work properly, it has now interfered with other responsibilities I have as well as left me with a shortfall in my budget.

This can not continue!

Having returned from a visit in rural Transkei and to experience a working Vodacom 4G to nothing in Richmond KwaZulu-Natal yet again This is a constant problem in our area- we do live in Richmond where there in constant break inns and have not others means off communication. I am seriously considering taking this matter to the small claims court, as we are paying for a service that we are not receiving

Reference number: 23 16 25 58

After I moved to SA in AUgust I was interested in signing a contract. Vodacom was promoted as best provider - I was also told that it is actually very easy to sign up for a contract - however I have to have a bank account for 3 month.

On 22nd December I went to Gardens in one of the Vodacom-stores and wanted to apply for my wife and myself. The new phone and the contract should have been a Christmas present for my wife. The attendant was nice and very helpful, nevertheless I had to bring more and more documents (passport, ID-Card, resident-permit and finally a confirmation that I work in SA).

Actually that kept me busy all day.

Eventually I received an e-mail from VODACOM: Vetting application notification, refernce number 23 16 25 58

The shop-attendant confirmed that everything will be sorted out on 24th December.
I returned on 24th and was told it is Christmas it will take more days. No support - no furtherr information - it is up to the supervisor - we are very sorry.

This whole process was quite frustrating and in particular time-consuming. If an e-mail is pending the least to expect is to be notified either way.

No information at all is no customer-service and not acceptable. The supervisors did just not do their work!

To cut it short:
the whole service was very bad, my disappointment very high and a lot of time lost.

It would be nice gesture if a final decision could me made and Vodacom will accept my wife and myself as new customers.

I get 1G reoccurring data monthly. On 17 December 2018, I bought an additional 2G for 30 days, anticipating the Christmas season higher usage. Thinking that I would have more than enough data for December and January, I noted that on 2 Jan 2019, the reoccurring data for Jan is being used while once off remaining 1.4G is not being used and will expire on 16 Jan 2019. I went to Vodacom Brooklyn to ask to have it swapped around, but was told that the system doesn't allow for that.

This means that I'll will have to use up the 1G reoccurring data and the once off will expire on 16 Jan 2019, leave me 15 days without data.

To me that is an unfair deal.

I applied for a Vodacom contract with their offer of Huawei phone and bluetooth headset, and once off 10Gb data. I received the phone, data and headset, only to find that the headset supplied is faulty/damaged. I contacted Vodacom, and they said they do not replace the headset, they will replace the headset with the cell phone. I told them there is nothing wrong with the cell phone, and that the 10Gb offered once off was used to download apps on the cell phone. When I asked how will I get those apps onto the new cell phone, they said I cannot, the apps are lost, nor will they provide additional 10Gb to download apps on new cell phone that they want to take back in order to replace damaged bluetooth headsets. This is blatant fraud and false advertising, they offer the 10Gb once off with the contract, but if they supply a faulty unit/accessory, then the customer looses out on this offer. I have also had the phone put down on me 3 times by the service consultants at 082 1945, names are C. D, Gugu and Kageletho, trying to just speak to a manager to try and resolve this. This shocking service from Vodacom, false advertising, and fraud.

My Vodacom fibre service (account number: I7346311-5) was installed on 2 November 2018. I was told by the consultant who came to my home and took my order that I would not be charged for the first month (November), so that I could cancel my Telkom ADSL service, which requires 30 days to cancel.

I just got an invoice for November and December, and the debit order for both months went off my account. I called the Vodacom support line, and was told that the consultant did not specify a "first month discount" on my order, and that I should contact her directly.

However I do not have her details, nor the time to make further Vodacom support calls - both the wait and the calls themselves are quire lengthy.

Could you please resolve the issue as painlessly as possible, and reverse the amount I was charged for November.

On 1 December 2018, no data or airtime was loaded. After numerous calls, posts on facebook page, etc, it was FINALLY loaded on the 3rd of December. I then had to fight for my previous month's data that was just taken. Whilst waiting for Vodacom to sort out their error, I had to purchase data.
Same story again on 01 January 2019. No data loaded. A call to the Call Centre, and we are told it is an upgrade issue and nobody is there to help (yet I upgraded in July, and between then and end November, no problems).
On 02 January, I went to a Vodacom store, only to discover that Vodacom had REMOVED my My Meg 500mb data bundle (which is valid for 24 months) and that was why I was not receiving my data. Funnily, the amount I must pay remains the same.
The vodacom shop kindly logged a service complaint [protected] (the first number could be an I) and STILL the problem has not been solved and STILL I am without data.

My contract states that I will receive my airtime and data bundle on the 1st of every month. For the last two months - I have had to fight tooth and nail to get this matter resolved AND incur unnecessary expenses by having to purchase data.
How much longer must I wait and how much more must I spend before this matter is resolved?
My next stop at close of business today is the Ombudsman and National Credit Bureau as Vodacom seems to think they can do what they want and we, the client, the idiots contributing towards their empire must just suck it up!

Good day

Last week, Tueday 17 Dec 18, Vodacom phone me with regards to my current contract. They could see how much I am paying and on which contract I am currently on. As it was due for my upgrade, they were offering me 5G for R200 a months, and because I am loyal customer for more than 5 years, they are also sending me a Huawein router for free. They said my number is not going to change, everything stays the same, I am just going to pay less now.

Few hours later, i got an sms that says, your Vodacom order and the package is on its way to our couriers.
Didn't place an order? Email [protected]@vodacom.co.za

I immediately emailed, as I was a little bit unsure of the 5g, they said nothing about airtime.
I asked them, not to deliver and please explain to me first the 5G, etc.
Got an response with an reference number, will be in contact in 24 hours.

they never contacted me back and the next day, they delivered my parcel.
Few hours later, another SMS, your number 082... Has been activated
I phone 082 111 right after I got the SMS, can't help me, I must phone the next day, as they are already closed.
Friday, 21 Dec 18, I phoned again, they told me it is a separate contract that they opened and has nothing to do with my cell phone number, I asked them to cancelled it. They can't I must phone
082 1945
After talking to so many people that morning, they said they will arrange with courier to come and collect the parcel this week and then I must phone again after 4 days to cancel.
They refused to give me an reference number for my call and if my query has been logged.

I am still waiting for the courier, I phoned in 7 days time to cancel, it is highly unacceptable.
Now they are going to deduct money from my account and I still don't know what is going on.

on 27th of December my partner and I went into a vodacom store so that we could pay our account. We entered the store in a very good mood and were greeted by a consultant who clearly does not understand basic customer service. While my partner and I were stood by the counter mid transaction the consultant proceeded to help everybody else but the customers that were infront of her, she decided hugging her friends was way more important than helping us pay our vodacom account to add to that she even went as far as committing gift card fraud all while we were just trying to pay our account. When we confronted her about the poor service she then decided to shout at my partner. When asking another consultant for an email address to complain as well as the consultants name she decided to scratch out the information so we would be unable to complain about the service.

Part of the problem firstly is that there was no manager in the store which then allowed the consultant to think that she was able to speak to my partner however she pleased and showed the both of us that she has no regard for how she speaks to paying customers or any regard for wether or not she keeps her job. This was evident when we asked her fig she would speak to us in this manner where the manager was there and she replied "yes, I will speak however I want whether he was there or not." This is not the standard that we are used to when entering a vodacom store and it is a gross violation of respect on the part of the consultant.

The consultant in question is lady by the name of Ntombi Khumalo and I feel that the managers need to deal with this situation with outmost severity in order to insure the standard of customer service is reached because this clearly an individual who does not want to work in the store so subsequently they should not be let to. I would like to be kept in the loop with regards to the outcome and If no action is taken I will escalate it further myself.

regards
Michelle & Theodore

Good day,

I have been forever waiting for a settlement letter from Vodacom for a fraudulent account on my name.

The account is [protected].

I have made a couple of attempt to get the letter by calling without any success.

Vodacom has also not been able to have this updated with ITC. This is having a negative impact on my credit profile.

So I requested a settlement letter so that I can clear my name myself.

The issue started in 2017 around September and or October when I defaulted on my payments and then I consulted with Vodacom Customer Care where an arrangement was made but to my surprise the service was stopped. All the 3 numbers that were on contract stopped receiving minutes and data. No calls or sms's could be sent on these numbers. I understand that I still had to pay for the instruments that we received with these contracts but why must I continue being billed for a service that I do not get and when I asked the question no one could answer me. I then requested for the contracts to be cancelled but they refused and told me that I still need settle the account and only then I could cancel the contract and I must wait for the contract end date before I could do so. The contract came to an end March 2018 but the billing continued without service and this time it was worse because the numbers could not receive calls or sms's anymore. The amount owing never went down regardless of the payment being made and I would go to Vodacom Customer Care Centre where I was told that they can't assist me I must call Customer Care and the Call Centre is the only place where I can raise such queries. I called the Call Centre to cancel the contract as soon as it reaches its expiry date and also to dispute amount in the invoice that is forever rising, the agent advised that the contract would be terminated however I will still have to pay the outstanding balance. I had no issue with that because after the terrible experience that I have heard with these Vodacom I just wanted to cancel these contracts. I have never had any of bad experience with Vodacom for over 10 years that I have been their contracted customer until recently. They do not have skilled agents that can deal with extra ordinary queries and they make things worse for the customer and they do not have working escalation process to direct such queries to a more skilled team that can give such queries with the attention that they deserve. Every time I called the Call Centre for assistance I got even more frustrated because no one seem to understand and or give me helpful advises in terms of what needs to happen, how and when.

I need to know why these contracts were billed fully but without service and why the billing continued after the contract end date had passed even after I have requested for the contracts to be cancelled or terminated when they reach their expiry date?

I need for the outstanding balance to be reviewed and corrected so that I can pay the true amount of what is owed if any.

Your Urgent Response will be highly appreciated.
Regards
Ntombi Kubheka
[protected]

I went to your The Marc store today 27 Dec 2018 to do an upgrade. I was told by a collegue last week that the staff at Nedbank Head Office get better deals. I travelled from Kempton Park and was there just after 9am and greeted the 2 ladies. I was asked very abruptly can we help. I stated that I was informed what I heard about the special deals. The 1 lady just turned her head looked at me and sadi NO there are not specials for Nedbank. Not 1 of them bothred to ask if there was anything else they could assist with. They both turned away from me and carried on with the laptops in front of them. If that is the way your staff deal with customers I feel very sorry for Vodacom and their shops. I walked away very disgusted as even if there are no specials they could of at least assised me in my upgrade.

I have in the meantime done my own upgrade via the internet, so thank you for nothing The Marc Vodacom, you will never see me again and belive me when I say I will tel people of the pathetic non existant service received.

My cell nr is [protected]

The december deal booklet reflects the smart data 1gb plan as r199 per month for 24 months but when you select a device then it reflects the plan as r269 per month for 24 months which also adds the devise premium as an additional cost separate from the subscription fees. Vodacom is cheating their clients into paying more than what the deal is actually advertised for. Check the contract prices on page 13 of the deal booklet.

I had taken in my phone to the Rosebank Vodacom shop for repairs which they sent to Sandton to be repaired. I couldn't collect my phone immediately after the repairs were done and on the 7th December I called Vodacom repairs in Sandton to find out if my phone had been sent to Rosebank or if they still had it and the phone was still in Sandton at the time. I then informed the lady that I spoke to that I had just paid the excess and because I was paying from FNB to Standard bank I cleared the payment - at an extra charge of R45 immediately so that there wouldn't be any issues upon collection. I asked that lady to keep the phone at Sandton as I would send someone to collect it for me and I even emailed her the proof of payment whilst she was still on the which she confirmed receipt of.
I was surprised to hear that my phone had been collected by the courier when my mom went to collect it and was told that I would only get the phone on Tuesday (18 Dec) which was an inconvenience for me. Had I known that my phone would be sent to Rosebank even after making arrangements to collect in Sandton I wouldn't have wasted my money on clearing the payment immediately and on the parking fee at the mall.
I am greatly disappointed in the service I received, and it's such a pity that I didn't get the name of the lady I spoke to.
The lady that assisted my mom upon collection also confirmed that she overheard when the customer - me called and made arrangements for the phone not to be taken to Rosebank so it beats me why my phone was sent there.
I look forward to hearing from you.

unhappy customer

Lebo
[protected]

I am situated in Standerton. I use my Vodacom phone for business purposes, I must be available on my phone 24/7. From Tuesday 11 December 2018. The network reception is poor. You can't phone, sms etc. For long periods you don't have reception, I cant phone customers, cant place orders, cant take any bookings. While talking to a customer the signal just disappear the call gets cut, for up to an hour you cant use the phone due to poor service. I am sure that at the end of the month they will recover the full amount of my contract fee. A contract should be honored by both parties, the service provider as well as the client. I pay for a service I am not getting. Contractual I must pay so, contractual Vodacom should ensure that I get the service I pay for. I phone the local branch to lodge a complain and get feedback on the poor reception. They could not give me a reason for the poor reception. So, if they don't know who should know what the problem is.